I needed to mail a return today at the Yellowstone Ave Pocatello ID location. It was complicated…read moreand I was totally confused by the sellers instructions. A very kind young woman named Abby was able to sort out the issues and take care of the problems for me. Her customer service skills are OUTSTANDING, thank you Abby!!

New management made the mailbox service a waste of money for people presently residing outside of…read morethe area--a primary customer base for private mailboxes. They will not open mail, scan, and send it to us, ltho the original contract gives them permission. Policy change notice was stuffed in the boxes, not emailed until 1 week from the deadline when they requested very personal info to be sent by regular email, ignoring all security protocols. When I was unable to provide the info in the time permitted they closed my box and refusef to return the half year of service I paid for.

They closed early! i showed up 10 minutes before close I was filling out the box in my car. it was…read moreabout 4:56 when I walked though the door and everything had been shut. then next day, the man argued with me that I was a liar and no such thing happened. yeah okay after I took a photo and read my drive times on life 360 I have proof I was there before they should have closed.

the mail service is terrible, you never know what time your going to get your, it is inconsistent…read moreservice. and the informed delivery is never right.

My mail has been going to I live on autumn Ln It's been…read morehappening with many of I've had packages stuck in the mailbox with the key that won't work for a long time. I don't even know what happened to that got it. Thanks. I will remain anonymous.

We ordered live chicks, USPS did an amazing job getting them here!!…read more Our chicks went from Missouri(Cackle) to IF in 2days!! They even put them on a plane from Boise to IF-even though they had time to put them on the truck(they went at 1am). The post office called me to let me know they were there & where I could pick them up even before they technically opened!! Only issue, my son went to pick them up on his way back from work, had left his ID in his lunchbox. He had a picture of his ID on his phone, proof that he was called, & obviously knew the name/address on the box(it was addressed to my 11yo in 4H), to & from. Nope. So he had to come home & go back, leaving the chicks for an additional 30min(not a big deal, but could have been)....&then the guy didn't even look at it, just enough that he had it. Kinda super silly!! They also weren't overly friendly, just kinda doing their job, but not unfriendly or rude either...European style customer service. Overall we were impressed by the service, but there was still room for improvement.

I absolutely love this charming and hometown Post Office! They know my name, ask about my older…read morekids and really care. They reinforce my packages without charging me extra for tape and are helpful and kind. THANK YOU!

If you expect customer service, avoid this post office. Clerk Joi will be given envelopes to weigh…read moreand then tell you a prices. A week later those envelopes were return as inadequate postage. If you plan on shipping two day shipping by paying the extra price, understand that it frequently takes 4-12 days for the package to arrive If you bring it to the attention of the Postmaster they will make you feel like its your fault and that they are too busy to do anything about it. If you call the 800 customer service number, you will fair no better. This is another government agency that has no supervision.

Using a US postal envelope to ship multiple calendars, a single per envelope. They charged me 19.90…read moreper envelope and post office only charged $11.90. Never making that mistake again.

I have come to expect nonchalant service after COVID but to be treated as an inconvenience when I'm…read morea customer? Oh, heck no! I will NEVER step foot in this place again EVER! I could not email my shipping label to the shop. I asked the worker for help and she didn't have any useful ideas. I tried for 5+ minutes and got nowhere. When I asked her coworker, he was all stressed out about shipping another package and treated me rudely. He asked why are you asking me? Are you not happy with her help? Well, no and I told her that I'd see if you had any helpful ideas. He suggested that I go outside to send the email to get better cell coverage. I tried again outside and couldn't so left in frustration. What a sorry ass excuse for a business! I went to a real FedEx shipping center where I got much more pleasant service. Turned out, I had changed the password for my Google account and couldn't send or receive emails until I logged back in with new password. Regardless, the worker at Parcel Express is a jerk and deserves to be put in place.

Their customer service is beyond frustrating. It won't let you talk to anyone. Do not recommend…read morecalling.

Where the hell is my package !!!???? My tracking # is 9505515260926254932858 it is a title to a car…read morea d I need it asap and supposed to b here Monday wtf guys..I need that title and paid alot to insure and make sure delivered safe please help

I was visiting my girlfriend who lives in McCammon & needed FedEx services. I was very pleased…read morewith the care & assistance I received from a young lady (Perhaps Aimee). She was very, very helpful, kind & patient with me as I've become less technologically savvy by choice. I was however, bothered by who I believe was the manager talking rather loud & incessantly the entire 1.25 hours I was there. It was difficult to chat with Aimee (?)

I live in Eastern Idaho My package was delivered to the…read morewrong address, I mean wrong address, not even the correct street. My correct delivery address is on the package. So how they delivered it to the wrong address is beyond me. When I tried to call FedEx to get some help I was not pleased with their automated phone system. The first call allowed me to eventually get to a representative and get a support ticket started. I was told the driver would go pick up the package and deliver it to me. I was also told I would get a phone call from a person. I realize it was a Saturday. But I was told this by a real person. I still haven't received that phone call almost 20 hours later. I am glade my neighbors 2 miles away were smart enough to post on Facebook so I could go get my own package. Then I tried to call and let FedEx know I had my package, thanks to neighbors and myself. But now their automated phone system doesn't recognize my tracking number nor the support ticket number. It puts me in a three-minute loop of what is your tracking number, that number doesn't exist, what is your tracking number, I can't forward your call to a representative without a valid tracking number and around we go until the automated phone system hangs up on me. I am posting this because the item was a $700 item, delivered to the wrong address. If my neighbors would have been less than honest, I would be the one without my item. Because based on my experience FedEx doesn't care. FedEx please fix your automated phone system to be more user friendly. Also, if the delivery person can't find the correct address have them take it back to your delivery hub and have a different driver, more familiar with the area deliver it the next day. In a world of google maps there is no excuse for delivering to the wrong address. My correct address is on google maps.