Great service by courteous staff. You might have to wait a bit because it's one of the biggest post offices in Jersey city....but USPS services are cost effective and guaranteed. Would recommend USPS over UPS, FedEx, etc. overall. read more

Came at post office prime time (Saturday before closing) beautiful old building with an air of grandeur that gives this post office 4 stars. Lines weren't bad and staff were incredibly helpful. read more

The people who work here are useless, and I never say that. Looking for a package which they said they left a notice for, and she said they sent it back, without even looking at my tracking. She didn't even try to help. -5 stars read more

Long lines are to be expected at a post office, but when I went today to get a passport photo, during the hours indicated on their website, I was summarily told, "We don't do that, you'll have to go somewhere else". You'd think they could at least put up a sign to save me waiting half an hour in line. read more

If I could give the office 0 starts I would. This place is full of rude, incompetent ppl who do not care about doing theirs jobs correctly. I basically had to stalk the employee who marked my priority mail "Undeliverable" only for the supervisor to tell me he had no idea why my package couldn't be delivered. If you can avoid this office, save yourself a headache! read more

Nightmarish. Incompetence meets lack of training meets general dysfunction. 45 minutes in a short line to mail an envelope (which first needs to be purchased but for that you need to stand in line). This is just shameful. read more

PO totally screwed up my parcel delivery.My orders from a company in Bethlehem PA to NJ has always taken 3days,this time it' been over 3 weeks still no parcel.Called PO help center no one has any idea where this parcel is,so if you are going have any thing shipped try UPS or FEDX. read more

You need A LOT of patience when you come to this post office. Always a long line and lucky if there's two people behind the counter. Most of the time there's only one. read more

I give a star to the two people at the counter, who were patient and kind. One could not find my package, which was a birthday present for my husband. I had missed delivery two days before and received a note to reschedule delivery, which I had done. The package did not arrive. I went to the post office the following day (noted ok for pickup on the slip) but the woman who waited on me looked for twenty minutes and could not find the package. She called for a supervisor to help. This woman, named Pam, was given my delivery slip and was looking around. I said, "That is me. I'm here." She kept looking around, holding my slip, and I thought that perhaps she didn't hear me, but she said, "Does the next person on line have a package?" She said to me, "I know that this is your slip, Miss. I almost not talking to you." I was shocked at her rudeness. I am a 71-year old woman who has been using this post office for 20 years. The two people at the desk looked so uncomfortable but not surprised. I left without my husband's gift (today is his birthday), with no one having any idea where it is. read more

Slightly long lines, but had a really pleasant experience with the lady at the main counter

This is why the postal service should be closed down permanently because the employee's loss their usefulness. I mailed a overnight package from N.C. to Jersey City, NJ and the post office refuse to deliver my letter package to the proper location instead they choose to leave the package at the post office for pick up. Totally unacceptable. read more

The self service station was broken, so I was forced to interact with a human being to ship my item. The worker was rude and sarcastic.

I think there is a general dread everyone feels when visiting this place. The guy working the held packages room is extremely rude. I went there to pick up a package and the man seemed to blame everyone else, including other people that worked at the USPS, for everything going wrong with his life. He acted like he was doing everyone a huge favor looking for held packages. Isn't that his job? I know sometimes people have bad days but I've had a similar experience the last 3 times I've been here. I wish people would stop sending me stuff through USPS. They should just shut down. No one needs mail anymore and FedEx and UPS are far superior for packages. read more

Worst in history. One person at window and the DIY mail machines out of order. On tax day. Laughable.

I so wish I could give ZERO stars. They don't ring bells (I have a newborn and am home all day), don't leave notices, and I have requested re-delievery SEVERAL times and am STILL waiting for my package. In fact, I am on hold on TWO phones right now with customer service -- I've been on hold for 30 minutes). USPS SUCKS. read more

Was having a great day. Went to the post office to mail a letter to Japan during lunch hour (prime time for them). There were two tellers and a 30 minutes wait. Had a good time amusing myself on the line and finally got to mail the letter. made some small talk with the teller and they TOLD ME OFF and were mean about it. Ruined my day. They need to learn to be nicer to friendly customers here! Worst post office ever! Hope they do not accidentally throw out my letter after the way I was treated! read more

I went to this post office to apply for a passport. Now although the USPS website and the travel.state.gov website both indicate this station handles passport applications, that was not the case. The line was short so I didn't mind; when I got to the counter, I told the postal worker that I would like to apply for a passport. BIG MISTAKE. This woman blatantly told me that "this location does not handle passport requests". "Do you see any signs saying that we process passports, No, so I can't help you". I told the woman that the State's and USPS's websites both indicate that this location processed passports. This RUDE & OBNOXIOUS woman went on to tell me that "no one dictates the hours and services of this location. Only the people who work here can tell you what we do". Now, I tried to get her name, but this woman did not have her name tag displayed in a viewable area. She had her tag place on her shoulder which, in a sense, she is in "Uniform"; however, there is no need for anyone to know her name. This was the first time I went to this location and will be my last. Apparently customer service skills were never made clear to her. read more

Janet V. is the kindest, most helpful, patient postal worker I have ever come across. She took the time to listen to my concerns, helped me save money by suggesting a different box and took all the time that was needed to make sure my package went exactly as I needed. She was so friendly, smiling the whole time and helping answer all of my questions. I can't speak for the whole post office but Janet V. is an exemplary employee and I cannot speak high enough praises of her. read more

Totally not shocked by the horrible reviews! They deserve ZERO stars. First of all, there is no employee available in the lobby to let customers know which window to use. There are signs everywhere, but most of the windows under them are closed!!! We waited on one line for over 20 minutes, all the while people continuously cut the line to ask the window worker questions (again bc they have no one coordinating) only to find out we were on the wrong line! Fantastic! So now we are sent around the bend to another long line... Wait...wait...wait... We tried to use the self device machine in the interim, but it kept timing out. Nice! And again here we go with the cutting of the line... cutting of the line...cutting of the line. Seriously? One woman stood at the window for over ten minutes debating over the best timeline to mail her package, coming back and forth because her cr*ppy purse didn't fit properly in the box. No one wants your package anyway.... A special thanks to the worker, I will refer to as "ponytail man" for continuing this charade while the rest of us waited online. When I was finally called, I walked over to Willie Nelson, only to have cr*ppy purse lady cut ahead of me! I turned around to go to the other window worker who was now also available, and see the guy behind me has now gone to that window. CUT AGAIN- this time by 2 people! I immediately said something, and cr*ppy purse lady began to tell me that she was dropping off and how they can cut to return the item. Dude, you've returned 4 times! Stop trying to torture people with your ugly purse! At what point do the postal workers show an ounce of respect for their other customers and stop entertaining people who repeatedly cut the line? Absurd. She stormed off informing everyone online that I was upset with her for cutting... Ya think?! SMH Ponytail man begins to explain that people can cut to return... Thanks Pony Boy! But at this point, we had been here for an hour to mail a letter and I just don't care! His logic, like his hair, made no sense. He gets us processed and then tells me to go fill in the envelop and come back. I simply responded that I was filling it out quickly right there. Willie Nelson freaked out! He told me "No you will not! You will not block my window and delay me! I have to leave right at 5!" Really pigtail? I'm glad your time is precious and mine means nothing. Pfff... Suddenly at the stroke of closing, a supervisor appears. As the big hand struck 12, Pony Boy slammed his cage door down, vanishing into the Post Office abyss (more like hiding behind his beat up metal curtain listening to me complain to the supervisor as he slammed his mail sort around). I began to tell her about my horrible experience, only to be told they had 2 call outs today. No way- Not on a Saturday! Way to be prepared folks.... Do yourself a favor and avoid this place like they avoid good customer service! What a joke! read more

The mail service in this area is absolutely horrible. Two packages that I mailed to my son in college were lost - one in February and one in March. Now he mailed three boxes home from college at the end of the year and two were lost. The one that was insured showed up but the other two are nowhere to be found and were never scanned so they can't be tracked. I was told that sometimes they are "overwhelmed" so they don't scan the packages. How can that be? read more

This is BY FAR the worst post office location I have ever experienced, and that is saying a lot. Whatever you do, DO NOT order something online if you may have to pick it up at this location. As Alan said, Fernando at the pickup window has an attitude that can only be described as not fit for public consumption. Today marked the third time I have had a package lost at this location. When I arrived, a woman was arguing with someone behind the window about a missing package, and told me and the gentleman who was in line behind me that she had had mail stolen from pickup before. I tend to believe her after today's experience. When my package couldn't be located, Fernando sighed a lot and told me they couldn't find it. I'd have to come back Monday or whenever they located it. When I asked to speak to a supervisor, I was told, that it would do no good, because the supervisor doesn't care. They absolutely will NOT give a supervisor's name. I actually felt like I should have called the police to get them to bring a sup out. I called the 1-800 number, and Fernando told me that HE could help me out more than they could. If that's the case, I'm done doing business that has to go through this post office. The Hoboken location is so much better. I wish I could pick up my packages there. STAY AWAY!!! read more

Horrible service and extremely rude people when I went to pick up my package - it doesnt take that much to be polite across the counter

Long lines, very few postal clerks, lots of customers that don't speak English and need packages sent to wizserkezerjavstan so have the angry birds or candy crush on standby! You'll be here for a while! The post office is the new DMV! read more

There are no words for how bad this post office is. Going here is like entering into a circle of hell. The personnel at the pickup window in particular are rude and dismissive to the point of being abusive. After 20 years in JC, I've had enough awful experiences here to write a book but was finally inspired to write a review today, after they lost my package, two different people actually SHRUGGED when I reported it lost, and then after 25 minutes of standing and calling for help, the small Indian woman who works there peeked around the corner but refused to come to the window because, as she chanted like an insane mantra, "Nobody here can help you now." Apocalyptic sounding...but in the case of this abysmal place, so true. Avoid at all costs if you can. read more

Whoever is delivering packages to 350 6th St. in Jersey City, NJ, is NOT delivering them correctly, or on Time. For 2 days in a row, I have received notifications on my phone at 9:30 at night that a package he's been delivered 5 hours earlier (which is strange because I was waiting for a ride by the front door at that time, and nothing was being delivered). When I go to check, in response to the 9:30 message, there is nothing there!!!!! This girl NEVER brings the package to our apartment door, as is on the address. She leaves it downstairs. near the mailboxes, to get stolen. I have heard other residents say she comes in the building to use the common bathroom, goes into the common room to watch TV, and she is always talking on her cell phone!! This woman needs to be watched, and at the very least, someone needs to explain her job to her. I had to change my shipping address to someplace across town, to make sure I will get future packages!! I should be able to get a box delivered TO MY DOOR, which is THE APT. NUMBER ON THE ADDRESS LABEL!!!!!! I have been to the P.O. several times to complain about this, and yet nothing changes. The people inside the post office are so nice, and helpful, but this delivery person is a NIGHTMARE!!!!! She needs to GO AWAY!!!! FIRED!!! read more

The guy Fernando at the pickup window is always antagonizing and trying to instigate something with the customers unprovoked. I really dread having to pick up packages from there and I avoid it whenever possible. read more

This place is a joke and deserves zero stars! We came here to get a passport for our infant. After getting him ready, dressed for a photo, and out the door, we find out the passport window is closed! We did not expect this, as I called ahead and was told they're open until 1:45pm. The website confirmed this, and so do all the signs in the post office. When we inquired with the mail room staff, they simply said "well you can't go by what it says online, or on the counter window." What a waste of time! Hire more staffers and stick to your hours!! read more

The worst. Nobody answers the phone, they lose mail, they are never accountable, and no entity holds them accountable.

I've had a package sitting there since August and cannot get through to anyone! The company that sent me the package keeps charging my credit card even though I returned it unopened the same day I got it! On hold now with this office but I'm not feeling hopeful. There's an 18-20 minute wait. read more

It sounds like this isn't the place where you want to have mail held.... My recent experiences in sending out some items I sold on eBay is that for anything out of the ordinary you need to do your homework online first. I had to escalate to the manager twice and both times I was allowed to do what I knew it was OK to do. Once it was sorted out, they were great. read more

I wish there was a way to give negative stars. I've had many packages that were left with a note but we were home the whole day! Today they didn't even bother to leave the note, but I tracked my package. We constantly get mail at our building that is supposed to go to nearby buildings. I don't understand how people can be so incompetent. Too lazy to ring the doorbell. Too incompetent to read addresses correctly. And to try to get someone on the phone? FORGET IT. The WORST Post Office I've ever dealt with. read more

Representative was friendly and very prompt, lines not that long so in total I spent around 10 mins, mostly filling out customs form.

Worst mail carrier in the country. The USPS routinely: 1. Doesn't bother delivering packages from the trucks, and doesn't leave notices. I have to track them manually and hound the post office for them. Complaints don't change anything. 2. Can't do math at the window. I had to wait 3 weeks for a package to be returned as "insufficient postage" because the USPS employee apparently charged me the wrong amount. How does that even happen? Doesn't her machine tell her what to bill? 3. Return mail as "undeliverable, addressee unknown" on random occasions. I've lived here 12 years, so it can't be that I'm new. I've had laser-printed checks returned to sender this way, so this isn't about the handwriting on the envelope. Someone in the processing center seems to be reversing the last two digits on the zip code and rightly claiming my address doesn't exist in the next town over. I can't fix this though, I just don't get checks and birthday cards even when they're addressed correctly, and I have to wait for them to be returned to the sender. 4. Act discourteously. Fernando is the worst by far, he once asked me if I wanted a package and pushed it in my direction. I said "yes" and reached for the package. Then he ripped it out of my hands, walked two steps away, and crumpled it repeatedly. After that performance, he told me I was rude because I hadn't signed for it yet. (Note: he hadn't asked me to - he pushed the package toward me and asked if I wanted it). My 3 year old asked me why I was rude on the way home. What an awful experience that was. The only good thing that earns the USPS a star is my mail carrier. He's a nice guy. I wish he were the one driving the truck with my packages. Alas, he's the only one. While the clerks manning the counter are sometimes (not always) pleasant, they apparently can't do math even with a calculator. I wish I could tell everyone not to use this service. They're awful. There has got to be a better way. read more

I'm sure many of the reviews about this post office are true...and some are over reactions. I was waiting in the lobby of my building today for three hours for an extremely important registered mail delivery. I wish I had gotten the names of the letter carrier and the package delivery people on my route (I live near city hall)...because I've never met two people who were nicer and who took their jobs more seriously than these two. They even coordinated with each other to see if the could get me my delivery sooner since they knew I was waiting in the lobby. So while I realize that my review is based on one experience, let's remember that a lot of these one star reviews are also based on limited experience and let's cut hard working people a break sometimes. read more

Is it possible to give no stars? I would rather go to Manhattan than go here even though I live next door. Every time I wait over 45 mins. Last week it was 1.5 hours and they closed a window so that there was only 1 with 5 women laughing in the back. read more

This post office is the pits ! Every time I buy on line and the item ships through this postal dump, the item some times sits for a week ! I know because I watch the tracking. The post office motto is : You pay more, we give less ! read more

Literally the worst. No one there is helpful. Every time I have question they seem always annoyed. Most of the people who work there are just rude and mean. I wasn't even allowed to have a piece of tape. read more

Sent out a package from another post office and forgot to insure it. It was a return, a guitar. Tracking just froze at Jersey City USPS and no trace of the package since. It appears to have been stolen at this Post Office. read more

worst store I ever been to. worst service I ever met in my life. the people HERE are rude and lazy. wait for more than ten minute in front and no one show up. I should get my package in three days. but today is the sixth day, and I have international flight tmr. during the service when I try to explain my situation, I cough a little bit. obviously, I didn not expect to cough, but the sound OF my cough is even less than the sound OF speaking. however, that man immediately lay back and tell me that my service is done because no one knows what kind of person he is talking to. wtf? I already said Sorry and that is not even a cough, I just feel my throat is a little uncomfortable, thus I "kem...". never mind, I am leaving. read more