I went inside to send out a Certified Return Receipt letter so I went to the Counter. Angela assisted me. She was so nice. THANK YOU for your level of customer service. I appreciate that nowadays because when it's genuine and you like people, it's a pleasant experience. Also purchased Forever stamps. I left early so the process took a half hour, including the drive over there. This was work-related. I will also be doing the Survey on the receipt and I'll also be putting a good word in for Angela. read more

See all

Your 30 yo kiosk is old and antiquated. The window clerks aren't much better. They stand around bull shiting with the customers while there are 8 people standing in line. The lobby in this building is a disgrace which mirrors the people who work here. Trash all over the floor dirty walls and spit on the floors. Dirty ass building, incompetence, and machines that don't work. FTPO read more

Rude customer service. I was holding my baby and I asked for help and the way I was talked to made me walk out. These ladies look miserable.

Slow, 2 employees working 2/14/26, 2:16p. I'm from Cali. & this post office is just as bad as ours in L.A. on a bad day.....sigh. read more

US Post Office - Outside pic - Post Offices Near Me - Las Vegas, Nevada

See all

Employees were friendly, service was speedy, they helped double check everything was correct. Thumbs up!!

A packaged I ordered from eBay was improperly scanned as an Amazon return and on the tracking it showed as 'delivered.' When I spoke to the supervisor, he said there's no way to get the package or to guarantee that they'll send it back to them. He said "could take 7 days or 2 months or not show up at all" Then said I needed to file a claim online and that's all the help I got. What I ordered wasn't expensive but is irreplaceable. Super frustrating. read more

Yep, can't believe I'm giving the USPS a 5-star. They earned it - or at least the CSR I had today (and during a prior visit) did. Needed to send a few certified mail items so I went early on a weekday and was in-n-out in no time while receiving "service with a smile". If details matter to you, this postal clerk answered a few questions cheerfully (also competently) and was a younger black man who clearly enjoys doing his job with pride. In case the review doesn't differentiate, this review is for the USPS main office on Sunset (across from the airport). read more

Cannot understand this there's two guys in here at the windows and we went out of town and a bunch of junk mail filled our box so our box is full so they insisted that we go to the window to pick up our mail from the window while the two of these guys in here sing and dance, and pound on the counter and we waited this window for seven minutes now Completely unacceptable I don't even understand how you guys stay in business anymore read more

Good service. Clean location. Got my passport done here. I did not schedule an appointment and was able to walk in and wait and got it done.

The postal service definitely needs privatization. Here I wait yet agin with one - I said one clerk working the main post office - there are 9 people in line on a Saturday afternoon at 2pm. There is no "service" at the US portal service and even less at the IRS - read more

US Post Office - 9 folks in line on a Saturday afternoon at 2pm Main Post Office and how many postal clerks do you see? Pathetic is the norm- - Post Offices Near Me - Las Vegas, Nevada

This place is horrible. Employees here are sure taking their sweet as time to help customers. People here are so lazy, and shoutout to that lady mishon or whatever your name is, you are so rude and lack of customer service. You should be working at walmart or some ghetto place where your attitude belongs read more

Setting an appointment for passport services just to get there and nobody assists you. Employees chatting in the office not trying to help anyone. This place and employees are the worst read more

Our passport appointment went so easy. Thank you Viola for your help today. Our appt was set for 9:30a-11a. We were instructed to sign in, sit and wait. We were called at 10:15a by Viola and left at 10:45a. She looked through our documents to verify everything was correct. They have a tape measure against the wall which was helpful to us because I wasn't sure how tall my 3 kids were. Viola said they do pictures for $15, "when their camera is working" lol. I'm glad we went to take our photos at Walgreens for $16.99 just in case USPS ran into tech issues. Some things Viola told me that might be helpful for someone else: * passports issued to minors are valid for 5 years. It is not renewable so if they need to travel internationally again they need to go through the whole New Passport process again *passports issued to anyone 16 years old and above are valid for 10 years and renewable by mail or online 5 years after expiry. *photos need to be taken within 6 months *for children with separated biological parents, if child is already 16 they only need 1 parent to attend the appointment *for children with separated biological parents, if child is under 16 they need a notarized document from non-custodial parent to authorize issuance. Their signature is valid for 3 months Cost is as follows for an adult: * $35 for passport fee * $130 for the passport book itself * $2 for the money order fee (I paid by debit card) Cost is as follows for a minor: * $35 for passport fee * $100 for the passport book itself * $2 for the money order fee (I paid by debit card) read more

US Post Office - Passport appt waiting area - Post Offices Near Me - Las Vegas, Nevada

See all

Worst Place Ever, if i can give them a 0 i will. i had an appointment at 6:15pm got there at 6:00pm just like the email said to get there 10 mintues before the appointment. It was 6:32 i asked the guy in the front if anyone was going to call me and he said she will be back at 6:30pm and that she was lunch. i sat back down, i went back up @6:50 and i ask him and he's like oh she's right (helping the line) instead of helping the people that have an appointment for their passports, and i waited for her to call me and it was already 7:15 and went up there and asked her and she said " the line is more important and is our priority" and i stated to her that i have an appointment, and she didn't care and said come back tomorrow. when i made my appointment according to MY schedule for a reason. very unprofessional, disrespectful. worst place ever, and even the staff is horrible. read more

Now we need to wait in line just to pick up flat rate boxes? What a poor exercise in customer service. I waited in line for 11 minutes, then waited 6 minutes until the counter person went in the back and checked for boxes. Why did it take so long to retrieve the boxes? They didn't have any. read more

Longstanding US Post Office right across the street from the airport. This is my favorite post office to visit. They are always quick and friendly. Nice variety of services and impulse items to buy. read more

Truly some of the most miserable people work here. They make people wait for hours for passport processing and they have no bathrooms. They tell us to go to the gas station down the street when the gas station has no bathroom. Sitting there waiting for four hours only to be told by someone who works there that they cut off all of the processing services now. They're they are unprofessional and should not work there. read more

Fancy, fully stocked with all postage envelope's, clean, neat and more organize than most. It's quiet and has a library feel to it. They have a whole area that is designated for passports. Lots of parking and located across the street from the airport. Highly recommend this location. read more

See all

I have been coming to this post office for years, and I have never been disappointed. Sometimes the lines are long, depending on when you go, but the staff is always courteous and helpful, the space is organized and clean, and they have always taken care of whatever I needed. I don't feel like they take excessive time to do things, like at some government jobs. I have to say that this post office is much better than anything I had back in Illinois. We also did get our passports done here, which is a long process. When coming to get your passports done, expect a system like at the DMV and be patient. read more

This post office is totally useless! My package was supposed to arrive on December 19, by 9:00pm. It has been sitting here for 4 days!!!! I just received an update on my tracking. Only to find out my package is in OMAHA NEBRASKA!!!! It arrived in the destination city, and was sent to a whole different state!!! read more

this place needs to get shut down. employees & customer service is the worst that i ever experienced...!!!!!! no bathroom or vending machines for 8 hours!!!!! you wait 8 hours for a 10 minute passport!!!!! All of that waiting and they almost didn't even get my signature omg read more

I love this post office and its wonderfully friendly representatives. However, it's almost impossible to get Priority Mail boxes of any size. Instead, I was instructed by employees to use Priority Mail FLAT RATE boxes and scratch off the words FLAT RATE. This caused added postage fees amounting to over $40.00 after receiving payment from EBay. I learned that even though the words. FLAT RATE was covered with black magic marker over every surface on their boxes, the boxes are still scanned in as FLAT RATE rather than as regular Priority Mail. USPS, PLEASE ADVISE THIS POST OFFICE TO MANAGE THEIR BOX SUPPLIES BETTER SO NO ONE ELSE INCURS OUTRAGEOUSLY PRICED SHIPPING FROM THEIR BAD ADVICE, AND HAS APPROPRIATE SHIPPING BOXES IN STOCK ON THEIR SHELVES!!! Thanks! read more

Terrible service from this old guy for the passport forms! Now although some reviews state that the service is good that might be true for some people but there's this old guy that does the passports forms with his cart and yells at people if they don't do what he says. Terrible service from him overall. read more

You know I've been searching forever to book an appointment with Clark county and the library that do passport services. It's annoying because with those you have to book an appointment. Well this post office has made applying for a passport SO EASY. They do walk-ins, as long as you come here early in the afternoon! What a life saver. The line was not that long, just a short wait and associates were helpful. Fast service for passport application! Just remember to get ALL your documents ready. I got expedited processing for under 300 dollars. Terrific. Thumbs up for this post office! read more

The James C. Brown United States Post Office is the main branch in the Las Vegas metropolitan area. It is the largest United States Post Office (from this point forward shortened to post office) that I know of in Las Vegas. Overlooking this magnificent vista of Harry Reid International Airport reaching towards the Las Vegas Strip skyline, this is a large facility that includes an oversized public area and administrative offices. At this flagship Las Vegas post office there is an expanded offering of services that includes passport processing, self service kiosk, money orders, and so on.    Because this is the flagship post office they provide expanded hours of operation. As numerous Yelpers have stated, this post office is open the latest in Las Vegas and has the latest drop off. For example, if I was working past 5 o' clock, when a nearby post office has cut off sending the mail for the day and I had something important to send, I would drive here where the cut off time has been at 9 o' clock.     This post office is dedicated to slained Postal Worker James C. Brown (1937-1996). When you walk inside the building there is a memorial dedicated to him. His plaque is well worth reading.    This post office is so large that there are two separate lobbies. They are spacious, clean and take in the Las Vegas sunshine. The entrance lobby holds a colossal collection of private mailboxes. Sprinkled in this large sunlit space are tables and a self service kiosk.    The inner lobby to the left holds the long postal services counter and the passport processing window. There is a long cue that leads to the elongated counter. Alongside the cue are greeting cards, gift cards, and shipping supplies for sale.    Today this post office came through for me. Who would think that it would be a stressful ordeal trying to buy a  money order from a nearby agent. For two days it was an ordeal for me to buy one in order to pay my rent that is due by the fourth. Walmart's money order system was down. Supposedly 7-Eleven's was down. And Terrible's twice gave me the runaround. After exhausting my resources, I tried the post office. From my experience, this post office lays to null the idea that private businesses always give better customer service than the public sector. Those three private businesses that I mentioned above failed me. However, when I entered the inner lobby of this post office, a woman greeted me and confirmed that they sell money orders. Later the man that processed my money order was upbeat and friendly. This is a prevalent attitude here. He apologized for the wait. Little did he know that for that moment the post office was my hero. I filled out the money order in the sunlit entrance lobby relieved of the stress of finding a place for money orders.      Today was my second visit here since I became a Yelper in 2011. The last time I visited here was to buy stamps. Just like this visit, they were upbeat and friendly.  There is one flaw and that is with the parking situation. That flaw is that there is a lack of a traffic signal to exit onto westbound Sunset Road. This is a heavily traveled six lane highway. The planners should have designed the site so that traffic also exits onto Paradise Road which feeds into Sunset Road. The two times that I stopped by here, I parked at the nearest shopping center to the east where I enjoyed coffee in Magnum Coffee, then walked a short distance along Sunset Road. From this small shopping center, the back roads lead to Spencer which has a traffic signal at Sunset Road.   Apparently this post office does not handle the local mail services in the 89119 zip code. It is a shame that this post office is a close drive from my residence yet does not service the local mail. To deal with my local mail and carrier complaints, I have to drive much further to the dreaded location between Paradise and Joe Brown.   With the money order situation being so dire at times in my area, I see return visits to the James C. Brown Post Office. Additionally I see myself returning for stamps and other postal services. ***L.O.L. Just after finishing this review my landlord sent me a letter that they will no longer be accepting money orders as of June. Still I plan to return here. read more

If i can give them any lower i would. I waited for 8hrs for a passport. Everyone here dont care about there job. They had 2 employes talking to each other for about 30 minutes before calling anyone up there. Terrible. They should just close this place down and move everything to online. Unbelievable. Terrible service everyone is super angry all the time. If i could take pictures i would have showed everyone what i mean. read more

They are so rude, costumer service is the worse I have ever experienced. The waiting list took 7 hours to be called.

"To write is human, to receive letter: Devine!" On the corner of Sunset and Paradise, across from the Las Vegas airport is the United States Postal Service. This is the largest hub for Vegas as a one stop destination for the mail before it leaves Sin City; coming or going. Mail and send that package while planes come and go. The best strip views in Vegas. Need a front row to that beautiful sunrise; they are magical from right here in the parking lot. So many wonders that can still be discovered at the post office. Plan that visit to the post office now, the holidays are nearing. The leaves fall off the trees and the temps are dipping. One thing that we can count on this time of year is that friendly staff and service from your local post. Stop in for a visit today, lines are a little longer as the post office comes into the new age of handling transactions with the acceptance of credit cards while in line. They still take good old fashioned cash transactions to mail off those cards to mama. To mail or not to mail. Always remember to mail. Don't let snail mail die. Grandmas and grandpas love to see that time spent to send a card. Scribble I love ya to mama and make her day when she checks her mail; not her inbox. Writing is a dying art. It's up to us all to keep hand writing alive. We should all feel the responsibility to make sure we still know how to write a sentence and punctuate it. Then remember to put your information in the upper left hand corner and the receivers address in the center. Postage can be estimated on case by case basis per the weight and size of your letter. Any questions of any kind can be answered by the cheery staff at any post office. Both business and personal experiences can be taken care of here. The business area of the post office handles mail in a high end way. The business entrance is located off Paradise where the employees enter to start their days work. When I make a stop here for my boss, the staff always smiles at me. If the mail white bins are too many the wonderful staff always helps load and unload these bins on needed basis. Who knew so much beauty could be behind the post office? If you have a few minutes and need to clear your mind then come ground yourself while you mail that letter. The business side of the building is close to the road with easy access to get you back in the saddle of the day. Drop off that business mail and take a walk through the trees and enjoy some Paradise during the days hectic schedule. The main entrance to the post office is located on Sunset with ample parking to get you in and out. The building accommodates many individuals at once to send that holiday cheer. If you have to wait till the last minute the kiosk is open after hours for your cards and packages. Most of the time the staff are exceptional individuals which will go beyond the call and duty of their job descriptions. The company rewards their employees with an honest wage and promotes from within. Let's help keep the post office alive by mailing something to someone we love for than once a year. Let's remember to go the extra mile this year for those that we love and all that we just consider. Send some snail way in the way of hugs to a mail box near you. Be a pen pal to that friend over seas and say hello the only way a post card can do. Surprise that one you love with a card in the mail just to say how much you are thinking of them. Let mama and dad know that you appreciated those cookies or that gift card with a thank you card in your own penman ship. It means the world to receive and happiness in the mail. The staff here at this post office are more than welcome to send your love to all those you love with warmth and a smile. read more

US Post Office - "I'll tell you what real bravery is. Bravery is determination to do a job that you know has to be done." - Post Offices Near Me - Las Vegas, Nevada

See all

Terrible attitude all the employees looks like not body want to be here working was two men's and one female and all luck sad ungry, unhappy I don't want be here need people with more customer social skills if you not happy in your job start looking for another one because customer walk in last thing I want to see unhappy people helping me because don't answer your questions and look and you like what you want what you doing here read more

If I could give 0 stars I would. They somehow lost an 18 pound package I shipped. I waited 35 minutes in line to assure my package was handed to the right person and they still lost it. I will never use this facility again. read more

Even though the line was long and wait time was 15-20 minutes, the three clerks were friendly and quick and apologized for the wait.

For the most part they have good customer service except I see people have problems with labels. So they can't print them unless it's a QR code honestly take a second and see how inconvenient and bad that makes the employees feel they must get this problem several times a day... the rating is for the facility. The service is good but thats a huge factor read more

Shannon and the rest of the staff here need to be investigated and terminated. Customers waited over 2 1/2 hours for assistance while I found her hiding in her office mingling and giggling with a coworker. After waiting 30 minutes for assistance to solve a five minute issue, I left unassisted as the sluggish, disheveled staff couldn't operate a tablet a 5 year old could manage. Absolutely fucking atrocious service. If we weren't forced to use their services by the government, they would've been shut down years ago. It's beyond astounding how these troglodytes knowingly mistreat customers and act as if it's normal procedure to mistreat them. Beyond disgusting. read more

If you're looking for help , or how to do anything in this office please don't come here there is an old man sitting on his ass getting paid to just make you feel stupid and talking to you out loud to the point everyone is just looking at you I ask why does my package say it's in the facility but incomplete address and so I wanted to go pick it up myself and he said what !? What!?? I'm lost , you lost me there you lost me there what !? And I was just trying to explain but kept interrupting me so I just looked for the tracking number and while I was doing that he told me what are you doing here it says it's in Illinois , Illinois was where the other ends address was from took 2 weeks to get here and still waited 3 days after before coming here and can't even get a simple help by looking if it had arrived or still not in the facility read more

We took boxes in last weekend to be shipped home and was noted that we were short about a dollar on each box. it took the clerk so long to determine how much the boxes were as she said the postage went up to $26 when I added the postage at home, I noticed that she charged me way more than what I needed to pay. The service was horrible. It took so long because she had to do everything by hand and she didn't know how to add. One box did not reach our destination yet it's been over a week. I don't understand what happened. it's pretty sad that the post office workers don't have a Calculator to help them add. read more

I filled out the survey already, but wanted to give out a huge thank you to Thersea! I went in today (04/17) to get some fingerprints done and was fortunate enough to be helped by Theresa! She was friendly, kind, and didn't make me feel like a burden for being there. I was in and out in ten minutes! The staff there was amazing too! The line moved quickly and they all sounded friendly themselves. Thankful to have such a positive experience today! read more

I swear to sweet baby Jesus the US postal service is broken. Any organization of US Gov office with service at the end of its name like postal "service" or Internal Revenue " Service" is nothin but a marketing JOKE! These clowns are only in service to themselves and must be overhauled to private business. Lines out the door with three people rotating breaks - everyone's a doctors office now - I source this I know by absolutely dreading to come here. Still the comments are more than valid. Totally sorry ass - read more

US Post Office - Post Offices Near Me - Las Vegas, Nevada

Okay, I get it. The U.S. Government is nervous about what's happening in this Country. But postal workers telling me not to take pictures inside is one thing, but not to take photographs [for YELP] of the outside of any USPS facility is taking it to an extreme. But okay, I'm not interested in being on the FBI or Homeland security's radar, so I will abide by what they ask. Now for the review. The workers at the (central Las Vegas USPS) Sunset Station are unpleasant, and not because they're overworked, as the lines here are minimal. Maybe they were busy over the holiday season, but that's no reason to take it beyond the "season" and continue the sullen attitudes into the new year. Come on, people, you are, after all, government workers, paid by the very people you are supposed to serve. At least have a little common decency and crack a smile ever so often. Please don't make us feel like we're disturbing your day by asking for a bit of help. RECOMMENDED: Not much choice. SERVICE: Not good. PRICE: $$ COVID: Appears to follow pandemic guidelines. PARKING: Convenient, Adequate. Well Lighted. REASON/INTENT: Mailing documents and asking for help. read more

See all

Do not work here. Specifically as a mail sorter. Managers and supervisors will not help you learn your job, act as if you don't exist when you need help or have any questions, and seriously, it is work place bullying here. The workplace is toxic and I do not wish anyone to go through that type of environment for work. read more

Super fast passport renewal, price was fair, and if you make sure to have all of your paperwork it goes by faster 10/10 coming back!