My experience at Chowchilla Post office for a new Passport application for my 2 months old son. I…read morelive in Madera, CA and it takes me 20 mins or so to reach there. I went on 18th Dec 2025 to collect forms. And with all the documents, me, my wife and our little one reached there on 22nd, and the young lady told us that we need an appointment for new passport acceptance, which we realized our mistake, and set up an appointment for the next day for 11.45am. Next day, as we were leaving the house, the infant started to cry, to take care of his needs, it took us some time, as we didn't want him to be fussy at the post office appointment, so we were late 10 to 15 mins. We were feeling bad that we didn't make it on time and apologized to the young person standing behind the counter. and were glad at the same time, as no one was there in the post office so we might get helped. We were surprised to hear the tone of the young tall person, saying that they don't help with passport services between 12pm-1pm, which I understand, and again told him that due to infant issues we were only 10-15 mins late, but the manner of tone of the tall young man was so demeaning that we thought for a second what a big mistake we have done. We were thinking, even if we were to be helped at 1145 am, it should have easily taken 30 to 40 mins with infant picture taking all, and which would have passed the 12pm deadline. And with nobody besides us in the post office, he just kept repeating they can't help. As we were to drive back to Madera, I went back again just one more time to request them, as it's not very easy travelling with infant and more importantly the store was not busy at all. The moment I entered I saw 4employees just chit chatting behind the counter area, and I asked one employee to see if they could help us, he also said the same thing and told me that I should have reached 30 mins early, which sounds great and I understand that. Thankfully, another older gentleman was there, must be a supervisor, I requested him too and asked him politely, that due to child issue we got 10 to 15 mins late, but he also said same thing, like the others were saying, looks like they must be really good at throwing policy book at clients or great team players, because, they knew my issue well before I talked them in detail, must have talked to each other, when I entered the store second time. Which is great, as team unity is important in a retail environment. Funny part is, when I was pleading with the supervisor, an older female customer came and overheard our conversation. Even she said, give him a break, as Christmas is around the corner, at that time, the supervisor said ok, wait for one hour then we will help you, especially if the other scheduled appointment doesn't show up. I realized they are in no mood to help me today, even when the store was empty most of the time. I left the store and scheduled an appointment for another day, unfortunately at the same place, as this is one nearest to me for passport services.   My issue is not that I wasn't helped, or rule book was thrown at me, as I was polite at all times and left the store thinking, why everyone there was not in a mood to accommodate, starting with demeaning tone to making sure no one makes exception especially in regard to passport services even when they were not busy. Being myself in a retail leadership role for the last 15 plus years, I felt there was something missing out there.  To which I realize there is a leadership issue at this location, especially when I talked to supervisor, I could feel that he don't want to do different what his staff have already said, or try to understand the situation, and take action on what is best for this store, which is providing a great customer experience. And now I also understand why that young gentleman spoke to us like this, why even the store was empty, they don't want to help, because the culture in the store is like this.  As I looked more regarding functioning of Post office, I came across that Post Office employees are Public Servants but are NOT funded through public taxes, instead are self-funded through sales In there stores, which suggests me this should be a great reason to provide strong customer service experience, as I was also going to buy passport size pics and other stuffs, which I guess was revenue for the store. Which makes me wonder about a lot of other things.  I understand that there are times when there should be no exceptions and policies should be followed. But sometimes, when circumstances like this, a person was in your store 3 times, bringing his 2 months old infant twice, coming from a different town, only a few mins late and the store was not busy, I guess little consideration should have been given, just my thoughts.   Going through others' feedback, I see a pattern in this location, that employees don't like helping people especially coming with passport submission requests. It is unfortunate that the

Madera post office: In & out, like it should be. The coldest A/C Ive experienced in a long tome…read more Like, I would quit my job to work there. I wish I lived in Madera, just to use this list office for all my shipping needs.

One of the oldest post offices I have ever been to. The building old and worn out looking but it…read morewas serving its purpose. The staff was very pleasant and helpful. A diamond in the rough in Planada California near Merced.

My experience at Chowchilla Post office for a new Passport application for my 2 months old son. I…read morelive in Madera, CA and it takes me 20 mins or so to reach there. I went on 18th Dec 2025 to collect forms. And with all the documents, me, my wife and our little one reached there on 22nd, and the young lady told us that we need an appointment for new passport acceptance, which we realized our mistake, and set up an appointment for the next day for 11.45am. Next day, as we were leaving the house, the infant started to cry, to take care of his needs, it took us some time, as we didn't want him to be fussy at the post office appointment, so we were late 10 to 15 mins. We were feeling bad that we didn't make it on time and apologized to the young person standing behind the counter. and were glad at the same time, as no one was there in the post office so we might get helped. We were surprised to hear the tone of the young tall person, saying that they don't help with passport services between 12pm-1pm, which I understand, and again told him that due to infant issues we were only 10-15 mins late, but the manner of tone of the tall young man was so demeaning that we thought for a second what a big mistake we have done. We were thinking, even if we were to be helped at 1145 am, it should have easily taken 30 to 40 mins with infant picture taking all, and which would have passed the 12pm deadline. And with nobody besides us in the post office, he just kept repeating they can't help. As we were to drive back to Madera, I went back again just one more time to request them, as it's not very easy travelling with infant and more importantly the store was not busy at all. The moment I entered I saw 4employees just chit chatting behind the counter area, and I asked one employee to see if they could help us, he also said the same thing and told me that I should have reached 30 mins early, which sounds great and I understand that. Thankfully, another older gentleman was there, must be a supervisor, I requested him too and asked him politely, that due to child issue we got 10 to 15 mins late, but he also said same thing, like the others were saying, looks like they must be really good at throwing policy book at clients or great team players, because, they knew my issue well before I talked them in detail, must have talked to each other, when I entered the store second time. Which is great, as team unity is important in a retail environment. Funny part is, when I was pleading with the supervisor, an older female customer came and overheard our conversation. Even she said, give him a break, as Christmas is around the corner, at that time, the supervisor said ok, wait for one hour then we will help you, especially if the other scheduled appointment doesn't show up. I realized they are in no mood to help me today, even when the store was empty most of the time. I left the store and scheduled an appointment for another day, unfortunately at the same place, as this is one nearest to me for passport services.   My issue is not that I wasn't helped, or rule book was thrown at me, as I was polite at all times and left the store thinking, why everyone there was not in a mood to accommodate, starting with demeaning tone to making sure no one makes exception especially in regard to passport services even when they were not busy. Being myself in a retail leadership role for the last 15 plus years, I felt there was something missing out there.  To which I realize there is a leadership issue at this location, especially when I talked to supervisor, I could feel that he don't want to do different what his staff have already said, or try to understand the situation, and take action on what is best for this store, which is providing a great customer experience. And now I also understand why that young gentleman spoke to us like this, why even the store was empty, they don't want to help, because the culture in the store is like this.  As I looked more regarding functioning of Post office, I came across that Post Office employees are Public Servants but are NOT funded through public taxes, instead are self-funded through sales In there stores, which suggests me this should be a great reason to provide strong customer service experience, as I was also going to buy passport size pics and other stuffs, which I guess was revenue for the store. Which makes me wonder about a lot of other things.  I understand that there are times when there should be no exceptions and policies should be followed. But sometimes, when circumstances like this, a person was in your store 3 times, bringing his 2 months old infant twice, coming from a different town, only a few mins late and the store was not busy, I guess little consideration should have been given, just my thoughts.   Going through others' feedback, I see a pattern in this location, that employees don't like helping people especially coming with passport submission requests. It is unfortunate that the

All bad had to get passports for me and my two girls and I had made an appointment and at the time…read moremy ID was expired so I couldn't get it done well they said come back and you don't need an appointment I even called to make sure since I don't live in the area so I get there and they tell me no I need an appointment I told them what happen then Mike the only one that knows how to process passports I guess said he would help me if I can wait I said fine so after two hours of waiting he called me up then he tells me I can only do one passport I had to walk away he knew the whole time it was for me and my two girls. That was so messed up no I'm sorry for having you wait like basically he didn't care I feel like the whole time he knew he was not going to help me at one point he told me to move and go wait out of sight by the drop box. Horrible customer service. So if you don't have an appointment don't bother coming here

Love the post office and this one's a classic! The employees are always helpful and the building…read morereminds me of my childhood.

terrible customer service at this location. was hung up on when calling in. Very unprofessionalread more

They get the job done! They help a lot on my Amazon returns.... I just wish there was a store in…read moreMariposa

Great place to do business staff is excellent and helpful and will always go above and beyond great…read moreplace to ship

I use the Merced Post Office often and they do a good job. I have to go t post office in other…read moretowns and our Merced Post office is well run. They strive to get you in and out quickly. It's always clean and the staff is friendly. I feel lucky to have Merced post office as my most used post office.

REGINA and MYLES Oh my goodness!!!…read more It was the Saturday BEFORE CHRISTMAS. :-) The place was packed, the line was long, people and their poor packaging shenanigans, it was 30 min before closing... You would expect the worker to have turned into the GRINCH Instead: Regina and Myles were like SANTAS ELVES just quick, efficient and soo kind ‼. They got that line going very well Regina with her lovely smile and whimsical elf ear headband giving away little lollipops to sweeten the day ... she is a gift to Merced, and to all she serves. Talk about someone who spreads goodness and positivity! Thank you both! Merced is blessed to have you and USPS is too!!

Had to return items to Quince. It was easy on my way home from swimming at the Gym. They scanned QR…read morecode and took it for me. So much easier than going down town to the post office. I should have bought some stamps!

This place is normally very convenient. I love that I can drop off both fedex and ups things. But…read moreyou lose all convenience when you close whenever you want. This is now the third time I've gone in during hours when both Maps and your website say you are open and the lady at the counter says "oh we're closed". I would understand if there was a random emergency where you needed to close early. But three times now? All on different days? Twice during the week and once on a Saturday. Fix your posted business hours please.

It's a post office not much to say. They're always nice. Always has easy parking. In any weather.read more

Love the service, staff is very nice. They have always been…read morevery helpful and what's best is that they answer their phones! This is random but it's always clean and smells so good. The animals outside are interesting. Hours are accommodating for a small town.

Fantastic location, great service. 10/10 would mail here again. Very clean building and office.read more

This location provides an excellent environment for shipping packages. The service was prompt,…read morecourteous, and highly professional. Thank you for ensuring a smooth and efficient experience.

I always drop off my returns here when allowed to do so by Amazon…read more Friendly service and easy parking! Nothing has ever been lost. I have not used their other services but they have a variety of services and employees are consistently happy and helpful!