They need to be retrain. They don't seem to know what they're doing. Can't get nothing right when…read moreyou need your address change they continue to send your mail to the same address. Service is no good.

The mail carrier claimed he delivered my package in my mailbox. it was sent from my pharmacy. He…read morewas the same new mail carrier that delivers mail all over Southgate to the wrong addresses. Also I went yesterday to stand in line to get stamps there was no one at the desk. And then this lazy woman dragged her butt out front and waited on the last person in line. After everyone else stood in line for 10 or 15 minutes. I think they need to get rid of their new hires and hire people who really want to work.

A very small post office that woukd probably take forever if there were more than 3 people in line…read more I was lucky today and there was no line. There isn't much parking out front so you may have to park behind the building and walk around.

Customer service very poor. Does not answer phones, and employees are more interested in chatting…read morewith each other in person.

Let me be the first to say that going to the post Office…read moreusually isn't a great experience. However, if all my business was done with clerk #9 I'd stay at the post office. I'm in town visiting family and wanted to mail some last minute items I found for my dad. We walked up with a flat rate box for two small bags of pistachios and he immediately said this isn't the best option, it's going to be too expensive. He helped us find the cheapest option to get them there fast then proceeded to find us a box to ship it in. Mind you, he was the only one working but not once did he rush Or dismiss us to get through the line faster. He was very friendly smooth and helpful. Honestly we walked out of there with a complete respect for him and his professionalism as well as his work ethic. Thank you clerk 9! (I'm sorry I don't remember his name)

The Melvindale Post Office has a very large parking lot. It is easy in and easy out even during…read morebusy times because of the road it is on. Use caution, as usual. This Post Office is not open all the time and there is no access to the lobby when it is closed. Keep an eye for the time if you want desk service or any special work. What makes this Post Office unique is a drive-through window - however, according local residents the drive-through window has never actually been in operation. There are two mailboxes outside the building in the back. Both the fact that the drive-through window is not in use, though certainly a cool feature not seen every day, and that the mailboxes are at the back of the building and made for cars this Post Office gets a '3'. The folks that work here are the best!

Usually not busy so it is a good place to go but call ahead because lately, it has been closed for…read moresome reason.

The best and nicest postal office ! I always just rather go out my way just to use this office !!read more

Package has been sitting here for weeks and has still not been shipped out. So upsetting that I…read morestill have not heard anything from anyone.

The lobby used to be open after hours and early in the morning. The last two times I've been there,…read morethe door has been locked while other businesses in the mall were still open. Unsure why they changed this, but if you don't get in there before 6pm, you're SOL. Tried the next closest one and the package bin was jammed. Thanks.

Horrible place rude desk agents...rude management... trying to do a verification of change of…read moreaddress ...and if they can be any more inefficient. They are ..it was like the twilight zone..these two women on the front desk... ignorant and stupid...it's these two I don't recommend this location for anything.but closure...

DO NOT USE THE SELF SERVICE, they will steal your package and then never investigate it. When you…read moreopen a case and the district won't do shit either, they will just close your case and not answer the phone. Plus their prices went way up, just not worth it, go to FedEx on Eureka road. 100 million times better than this post office.

My mail is frequently missing. I try to contact USPS but no resolution and pieces of mail continues…read moreto go missing.

The Springwells St. Post Office is quite small. The parking on Springwells St. can be a little…read moreannoying - room for two or three cars in front, otherwise, you need to park somewhere else on this rather busy street. There tends to be 2 people working the windows. Does everything a post office/ postal service is built to do, with two bonuses. One, it's bilingual (spanish/english). Two, it's the ONLY post office i've ever used where the employees are super friendly. Without exception, this place always makes the experience of going to the post office actually a little pleasant, which is so rare anywhere else.

I won't get into how screwed up the delivery service is in general because that's common knowledge…read morearound here. Every employee that's behind the counter that I've encountered is the most rudest person I have ever dealt with in ANY government branch EVER matter of factly in any area of the service industry. I and others feel part of that motivation is towards certain groups of people. On several occasions they've documented that package(s) were "undeliverable no access" even when I'd been waiting in the lobby all day & standing at the door at the exact time the undeliverable no access notification came through. To me that is mail tampering when they deliberately withhold packages and LIE about even making an attempt. I know it's a CROCK because mail delivery persons have keys to let themselves into apartment building lobbies so that is a straight out LIE!!! They are clueless to everything when asked questions about anything especially packages, they can't even answer if it's out for delivery or even on the truck. I've been told there was nothing there for me when I've called then I'll go there because I know they're clueless so once again after a battle with them and their attitude they'll magically find it and when asked why I told on the phone not more than 10 minutes prior that nothing was there they still know nothing. They are either lazy incompetent or both I'm not sure What's more pathetic it isn't just the employees it's their superiors. So if supervisors don't give two flips about how their workers act or don't do their job who do we go to?!!! Maybe they all hate their jobs or lives who knows but their issues don't belong at work and neither do their prejudices and if that's the case they should consider another career path and let someone else that does care have a job I'm sure there's a stack of applications.

Mail carriers love skipping the Reno Building for 3 or 4 days at a time. This was going on before…read moreCovid 19. So what's the excuse? That's like skipping a whole block. I have informed delivery so I know what to expect. I'm also listening to other residents complain. So the next step will have to be action.