The Twain Harte Community is so blessed to have such a magical resource as this US Post Office. The…read morestaff here are incredible in every way. They pick up the phone, they're organized, they're helpful, they're personable, and most of all they care. Having a reliable post office, that is always quick to assist as needed, is not easy to come by. Thank you so much Twain Harte Post office for all that you do to keep the Twain Harte community connected and package-full. Thank you so much Twain Harte Post office for being a beacon of light. You are so appreciated! I heart you! Trust.

Worse customer service ever. Had my mail and packages stolen and given to other addresses even…read morehanded to other customers and their only solution was to tell me it wasn't their fault and that I should make sure my address is correct and in my name. Seriously? What a sad excuse for a post office. Rude crass and unprofessional even when they have violated the federal law multiple times. Surprised someone else hasn't sued them yet. I know I will.

Annette is really a great help, answered the phone so professionally and gave me the information I…read moreneeded for the P.O. box I have. So helpful, so prompt. I am so grateful for their help with my issue. Thank you!

Now I know why this place has such bad reviews. I just called looking to see if they had a package…read more The woman who answered the phone was extremely rude & just plain awful. She told me she had no way of looking to see if they had the package, but then found it when I gave her my last name. Weird. Idk if she was having a bad day but she should not be answering the phone and dealing with customers if she doesn't know how to speak to people. So rude. I'm so thankful we chose not to open a P.O. Box there when we moved up here.

Staff at Arnold USPS is super helpful. I had a package from Amazon that was in "on-hold" delivery…read morestatus. Went to the post office to inquire and Patrick was super patient and knowledgeable and explained that there is no delivery in Arnold and I should mention " General Delivery" in notes so they know they have to hold my package for me.

This post office has the nicest employees of any post office I have ever been to…read more I have had several packages sent to General Delivery and they are so accommodating and helpful. Thank You !

We drove from Tracy. I got there at 1:27 and the clerk was leaving at 2. I was late and they still…read morehelped me. They were kind and patient. They were even attentive to my kids making them laugh even giving them coloring books to keep busy. Did I mention I was applying for FIVE passports? They are awesome. We will be coming here from now on Tyson Norma Ruby & Lynn. THANK YOU!!! Sorry if I messed up the names. I lost the receipt that had the QR code and names on it ‍‍ God Bless you all.

Service very slow. They prioritize passports over postage. They also never have the selection of…read morestamps others have. And they refuse to sell single stamps except one or two selections. Other post offices have much better selections. Even small ones like Burson or Wallace and service is much better. And Sacramento does not pick up mail until the next day, which makes local delivery take 4 or 5 days. The nearest Post Office where daily mail is picked up is Lockford

I was told that my package that went to a previous address in Murphys was meant to be forwarded and…read moreI have not received it. I drove to Murphys and spoke to an agent. The agent said she would talk to the carrier and make sure it came to more forwarded address. It has not! It was taken back to my old address and stolen I guess? HOW FRUSTRATING!

This post office is so tiny! Love it. The staff are so helpful. My parents received a…read morenotification in their mailbox stating they needed to pick up something at the post office. I, being the good daughter that I am, drove down there to pick up the mystery delivery. When I arrived, the postal worker asked if he could be of assistance. I dutifully handed him the yellow slip and gave him the address. He went in the back to check. When he returned, alas no package. He was extremely apologetic and explained that sometimes substitute mail carriers leave a note in a mailbox to mark the beginning of their delivery route. They are supposed to pick them up but this person apparently forgot. He couldn't apologize enough for my making a special trip down to the post office. It really wasn't that big of a deal to me, but I appreciated his sincerity. Hopefully next time there really will be a package...maybe even a gift for me! ;)

Extremely frustrated with this post office. Multiple times I've received notices claiming my…read moremailbox was "too full" for package delivery when that simply was not true. My mailbox is on my property, accessible, and had plenty of room. Instead of delivering packages, they leave slips saying delivery was attempted and force me to drive out of my way to pick them up myself. It feels dishonest and incredibly inconvenient, especially when you're paying for a delivery service that isn't actually being completed. Customer service is nearly impossible to reach by phone, and there seems to be no accountability. This has happened more than once and has become a pattern. USPS seriously needs to address the reliability and service issues at the Sonora location.

Worst management. packages and mail never get delivered because they make every excuse in the book…read moreto not get out of their vehicles. The manager is useless and pointless. very sad

Went in for a pair of passport appointments and the folks there were great! Very professional,…read moreknew what they were doing, and took care of us in a timely manner. Photos and paperwork for both the kids and we were in and out in about 20 minutes feeling confident that everything was going to be submitted correctly. Was well worth the drive as they were the only PO around that had appointments available!

This post office wasn't that busy, so it made no sense to have a lady shouting rudely at me to get…read moreaway from the counter faster as I was walking away. Completely unnecessary. The Twain Harte post office is much better.

I've been coming here for a while and absolutely love it. Usually post offices can give me anxiety…read morewith the lines and how big they are just to mail something! This place is the opposite it's warm and cozy vibes with the most adorable envelopes My favorite part about this place is the staff! There's a blonde girl that works there (I wish I knew her name) that's an absolute sweetheart and says hi every time I go in to drop off my packages! Now that's wonderful quality service not to mention because it's not very big there are not very many people so it can take about 5-10 minutes to be in and out now that's record breaking! After going to one in Stockton yesterday and this one today it made me appreciate and realize the staff, the establishment, the friendliness and overall happy experience! I will ALWAYS come here if I ever need to!

I have received notice that you are not forwarding the Robinson mail from PO Box 668 Soulsbyville…read moreCA 95372 to PO Box 365 Minden NV 89423. Notice states unable to forward mail (a bill from a business). How many other important pieces of mail have not been forwarded ? Ph # 775-392-0588. Left message with employee who had no answer. Said call latter

It's a post office not much to say. They're always nice. Always has easy parking. In any weather.read more

Love the service, staff is very nice. They have always been…read morevery helpful and what's best is that they answer their phones! This is random but it's always clean and smells so good. The animals outside are interesting. Hours are accommodating for a small town.