Every single time I have mailed an item here it NEVER shows the tracking. This is greatly…read morenegatively impacts those that sell online and customers feel like you're lying because the tracking show it's not been mailed. The 10 times that I've mailed from this location it's happened so it's not a one off. I've called and they can never explain why. My buyers have received item but tracking shows it's not mailed. I go to a further location to avoid mailing from this location

I visit this post office almost every day to drop off my prepaid small packages, and I've…read moreconsistently had a great experience. When it's not busy, I go to the counter to have my packages scanned and receive a printed receipt. If there's a long line, I use the self-service kiosk to print the receipt (a manager kindly showed me how to use it), then leave my package at the counter. The employees are always friendly, polite, and professional. They are patient when answering questions and consistently provide excellent customer service. One experience that really stood out was when I accidentally dropped off a package without the house number on the address label around 9:00 a.m. I realized my mistake a few hours later, and when I returned around noon, the staff was able to retrieve the package before it had been processed so I could add the missing house number. I was incredibly grateful for their kindness and willingness to help. Thank you to the entire team for your hard work and outstanding service. Your professionalism and dedication are truly appreciated.

Conveniently located in the plaza near Panda Express and Chipotle, this place was a great find for…read moregetting my Live Scan and FFL03 documents taken care of. The staff was friendly and knew what they were doing -- the whole process was quick and efficient. Prices seemed very reasonable, and their hours/availability are better than some other spots nearby. I actually tried the place across the street first, but they weren't available at the time ~10AM. Can't speak to their other services, but if you need any Live Scans or notary work done, I'd highly recommend checking this place out.

Affordable fingerprinting and live scan service. Quick and easy. Mom and pop shop. Also provides…read moremail service.

I always come here and I've never had a problem. It's usually crowded and long lines is the only…read moredownside. I went the other day to mail out my Poshmark package. There was a new associate who was rude and needs to work on her customer service skills. I showed her my label and asked what envelope /package I can use. She said, "you can buy one or bring one from home". I objected. I've never had to purchase the box the buyer already paid the s&h. She said, "like I said ". Rude. At checkout she ended up not charging me for the envelope. But next time I won't go to her window!

I've had eight shipments go missing after mailing them from this post office in the last six…read moremonths. That's not bad luck, that's a pattern. Every time I ship something from this location, it ends up costing me more time & money. I've paid for expedited services, lost shipments, and learned the hard way that the "Money Back Guarantee" isn't much of a guarantee. In my case, USPS lost my documents, and I was later told the guarantee doesn't apply because they were documents rather than "packages." Avoid at all costs. I won't trust this location with anything important again. FedEx is cheaper and more reliable.

I am able to mail things here, and although it's not open at hours that are convenient for me, this…read moreplace serves its purpose. If anyone has anything bad to say about someone's attitude, take into account that other people are allowed to have a bad day too. Peace.

This USPS location was incredibly frustrating. I can't believe there isn't a self-service kiosk for…read morecustomers with QR codes, especially since those transactions should be quick. When I visited, only one employee was helping customers while another employee stayed in the back and never came out to assist, despite the line wrapping around the lobby. There were only four people ahead of me, yet the wait was about 30 minutes, which speaks to how slowly the line was moving. USPS should seriously consider adding self-service kiosks for QR code transactions and ensuring adequate staffing during busy hours. The lack of efficiency made what should have been a simple visit take far longer than necessary.

I love this post office. I've been coming here for years. There's one guy that I always deal with…read more It is super cool. I backed down a man may be in his 40s. I can't remember his name right now... Maybe Steve? Anyway, today, I was there on a double Jonathon and he was super gracious and helpful and just made me smile so there's all kinds of good things sometimes I do alone but the people that work here are like really good at what they do and they are a pleasure to deal with so if you don't have a good experience in this post office it's probably more about you. I would put my post office up against any other local post office. How are you recommended 10 out of time

Passport service was TERRIBLE. Made an appointment at 10. Arrived at 9:45. The lady at the counter…read moretold someone in the back there was an appointment. We were asked to wait in the lobby. 10:25 still no help. There were now two people at the counter and NO ONE else in the building except us and another passport appointment also at 10. When we asked about helping us since our appointments were 30 minutes earlier, we were rudely told that they were busy. And yet neither person was doing anything except getting change for a $20 bill. The thing I HATE is you know we need your help and you treat us like without any respect for our time. When asked about the policy for taking appointments Jonathan said there wasn't one and continued not to help us. Then finally at 10:45 helped the first family and then us. What should have been done at 10am now took us an hour and half trip. And after all of that Jonathan smugly acted like he was so "helpful" and kind. DO BETTER! Take appointments on time. That's what they're for. Treat people with respect. You want respect, it's a two way street!!

The United States Postal Service has been serving and helping the people of the United States for…read moreover 200 years from letters and packages and many more items that the U S Postal service does. My wife and I often come to the U.S. Postal Service in Montebello to drop off letters packages or buying stamps and also buying packaging supplies.

"steven" or guy at the cash register made me pay for shipping to ship a package that's not mine all…read morebecause i had poked a hole to see what's in it it was not open. 10 wasted

they are very nice and ready to help you!I am glad it is near my home . Will back to mail more soonread more

The staff are very nice , friendly and very helpful. They take time to help and explain options and…read morethey are very patient with people.

Unprofessional manager, had to cancel and go to another post office…read more On March 4, I came in to activate a PO Box that I had prepaid online the day before. I didn't have PS Form 1093 printed because the online process indicates the office can print it for you to sign during activation. The clerk helping me was polite and tried to assist, but the manager, Carla, made the process unnecessarily difficult. She told me she "couldn't" print the form and insisted I had to fill everything out again, even though the box was already paid for and I had all required documentation (passport, business license, my wife's ID). What really bothered me was the way Carla handled it. She kept walking away while I was speaking, didn't acknowledge what I was saying, and then accused me of being rude when I was calmly asking why a simple print-and-sign step couldn't be done. Because of the unprofessional behavior and lack of basic customer service, I canceled my PO Box the same day and went to the Alhambra Post Office, where the process was handled properly. If management can't support a straightforward PO Box activation, customers end up driving farther just to get decent service. I'm leaving this review so leadership addresses the customer service and training issues at this location.

I am very disappointed with this post office. After requesting an address change, my mail was lost…read more Despite staying in contact with them, and waiting a month for my mail to be forwarded, the manager attempted to shift the blame to another post office and then onto me. They still haven't figured out what happened to my mail, and I was supposed to receive a call from the manager over three hours ago. This place is disorganized and lacks honesty, refusing to take responsibility for their mistakes and quickly pointing fingers. If you're planning to change your address, I wouldn't count on this team for support.

I would just like to thank all 3 of the wonderful and helpful women behind the counter today 4/14!…read more I recognize that their service to the Alhambra community is important and I know they work hard! I came in this evening and I had to pick up a package and it was almost 5pm on the dot. Place was packed I had children blowing my phone up I personally felt overwhelmed and being there didn't help but what did help is seeing them smile and seeing and hearing just how accommodating and kind they were. I can't imagine it's easy! Thank you again!!! (I also was slightly bitchy or bratty and I'm so sorry I was projecting but I hope no one else felt it lol)

I filed a customer complaint and never received a call back. Why am I not surprised? I also called…read moreover 100 times within the week because while I am sitting at a desk working, I made the time. What I got in return was, 2 pick ups with no response, as in they just took the phone off the hook, and one pick up with a promise to get a call back from a supervisor, Oscar or Nora? which never happened. At this point, they have overcharged my high school student son by $455. That was on May 11, today is May 27 and they still cannot rectify it. I have worked in customer service for years and this is the most inept thought process and management I have ever witnessed. If you see that you clearly are the reason for the gross error, and you can take out the money so easily in one day, clearly you can return it the same way which would of course take up to three business days, but not 16. At this point, we have been in there a total of three times and yesterday they had the nerve to tell us to come back to bring the receipt that they have in their freaking system. Like what????LOL it just keeps getting worse. We had pictures of the dates, times and receipt numbers. Are you kidding me? I want to work here too, so I don't have to practice accountability or professionalism. Ignore the phones, don't call customers back, don't give a shit if I messed up, this job must be great!

Another fucking disgraceful shame and awful waste of our taxpayers money style post office I don't…read moreknow which one is worse but I think this is the worst one. The one behind the mall at Macy's is bad enough but at least they don't take lunch breaks or at least not that I know of. Something's always broken here if not multiple things. They have odd hours and they take these breaks in between the day so about 65% of the time I go they're fucking closed. And the sad thing is there's a I believe Vietnamese or Philippine Clerk and an African-American one and I really like them both especially the black dude he's very friendly, but look at the pictures I posted all the things that don't work or malfunction or are out of order what is this a 1980s arcade salon? They open very late at 11:00 and close at 3:00 or 4:00 I don't know can never get it right but whenever I go they're usually closed even during business hours because something is always wrong or someone's always taking a break just fucking pathetic minus 10 gazillion billion stars.

This office is unprofessional, called and got an answer but they hung up on me, tried to contact…read morecustomer support and the automated machine was no help :(