My complaint is about how unprofessional the manager and another employee named Chris are with their fellow colleagues. While I was there to pick mail it was a busy day with long lines. Don't have name of the employee involved but this male customer service representative asked manager for help because of the long line. He was ridiculed by the manager and another worker named Chris making mockery of him in front of customers. He did respond to them justifying the need for help. I found that unpleasant and unprofessional. This happened 1/23/26, today being 1/29 I have not seen that employee since. read more

I usually feel quite anxious about going to the post office because I'm not familiar with how everything works, but Jenny completely changed that for me. She was incredibly kind and professional, taking the time to explain each step clearly. I wish I could give her more than 5 stars! Highly recommend visiting this location! read more

Surprise surprise surprise. Dumb me had to go to the Post Office both on the 23rd and the 24th. Not a fun thought. Went in the afternoon on both days expecting the worse. Much to my surprise, both days had only a small line. Three one day and four the other. Four tellers both days ready to go. Go in and out of there in 5 minutes or so both times. Happy Merry to me! read more

One of my least favorite places other than the DMV. Came here to drop a package off, and the line was slow like always. I was lucky enough to find a parking spot since I went early in the morning. read more

For more than 12 years Mrs. Sosa refused to deliver my Mail making me get a O.O. Box in another City due to retaliation of a postal complaint aboyt Alan which was my regylar mailman for years. He callesd me a Bitch when I filed the complain and lied and said I tried to run him over with my vehicle when the truth was I said why do you continue to intentionally deliver my mail to wrong streets and addresses. I am paying $100.00 every six months for a small P.O. Box. Now I find that Alan is a Supervisor and has told employees not to Deliver my mail after last year that I was told by the postal inspector this issue was resolved? Mrs Sosa in 2013 told me it is a privilage to receive mail? read more

Went in for my passport renewal on 2/3. They don't do passport appointment unless you're a new applicant. The fee for passport renewal is $130 including 2 photos taken. Prepare your personal check or money order with application. You can pay here either cash or debit card. You will have to fill out everything by yourself. I got my passport sent to home by 2/28 read more

The wait at this location can be very long because a lot of the customers arrive with unprepared packages, which they take up 10 - 15 mins with the USPS employee. To make matters worse, there's usually only two employees in the front, which creates a bottleneck when both are preoccupied with customers who haven't sealed their packages, filled out the necessary forms, or attempt to repackage their items to a smaller box. On another note, a lot of the other locations I've been to allow you to use their packing tape to seal or attached the address slip to the package. However, this location doesn't do that and so you must buy their packing tape if you need to seal anything. The parking lot is small, but has a decent amount of slots available. Unfortunately, sometimes you'll have customers who just park on the curbside for a "quick trip", thus blocking in cars parked in the spaces. I usually park on the street to avoid this issue from happening. read more

Horrible servicing for passports. I've had my appointment canceled once and after showing up early for another scheduled appointment they are short staffed and waiting over 30 minutes to be helped. read more

One of the worst service I've every experienced. The quality of this area is clean, but the value of coming here is not worth it. I booked a passport appointment at 1:15pm I haven't been seen yet . The people in front of me have been waiting here since 12:15pm it's currently 1:20pm. Do not come here! ! What was the point of the appointment, if it is not kept???? I rushed here for what? Tell me that. Service is terrible. They need more punctual people , they need to improve on there time management, and hire better people!! read more

US Post Office - These people have been waiting for so long ! - Post Offices Near Me - Monterey Park, California

I want to share an important situation that has happened so many times and now it's getting out of hand. All of my mail has been delivered to the wrong address when it's not that much of a difference to be very honest. And luckily my neighbor is kind to hand deliver mail to me every time it's delivered to her apartment instead. So that makes your mailman not worth to work because, they can't complete a simple task like this. Just because we're both the same apartment number but, we have different building number. Because most of these mails are very important for our everyday life for school and work so this isn't a joke of the matter. We live at 502 North Nicholson Ave. But we're combined with 500 North Nicholson Ave. but your mailman employees seems to not know where to deliver. Please pay more attention and learn more because they can't recognize as well. Thank you! read more

The workers here are really friendly and I love how this is one of the few post office around the area that opens on a Saturday and opens late too. Most of the post offices close at 2 or earlier but this one closes at 3 which is very convenient. The parking is kind of small but there are plenty of street parking if you don't mind walking a little. read more

Come here and you will be in line forever. No matter what time of day, there will always be minorities (unfortunately Chinese) who are having a language barrier between them and the postal workers. I would see them struggle as they are using frantic hand motions to describe what they are saying. Often times, they will have a 3rd party translator on speaker phone who knows slightly more English than the customer, in hopes of them getting their message across to the postal workers. I feel bad. I feel bad for all the parties involved. As a result, that has caused me a 30 minute wait in line. Now it is cutting into my time and that is not acceptable. read more

Nora was the rudest sales clerk I have ever encountered. I came in the post office today to mail my tax forms, and they were out of certified. REALLY? I waited in the super long line and when I got to the sales clerk Nora, she told me to fill out the certified. I filled out the form in front of her and she yelled at me to get out the way and make room for someone else in line. Are you serious??? I was already done....I wait in the super long line and she just brushed me aside like I wasn't a valued customer. How is she still employed at USPS??? I'm pretty sure this isn't the first time she had done it. She is lucky, I didn't go off on her and show her how people should be treated with common respect read more

I'll just add something more positive on here. I would suggest (if it's possible for you) to go first thing in the morning when they open at 8:30am. There weren't any lines for me and it was quick and easy. At that point of the day the clerks have not had to deal with crazy people for hours so they were very friendly with me. A gentleman named Bryant helped me out. Also, I didn't realize this until after I left but there is a side lot with additional parking!! You can enter it on N Huntington Ave. I've just been finding street parking on either Garvey or N Baltimore. read more

US Post Office - Side parking lot - Post Offices Near Me - Monterey Park, California

This place is horrible rude customer service I had an appointment to get a passport and got charged twice i showed the post office that the transaction went threw and obviously he did not care and said it's not his problem knowing he charged me twice will never go here again a day in read more

The mailman literally peed on my friend's porch! https://youtu.be/M-kA6KXZ9Ok Here is the video. Turn up the volume. He complained to the post office and they stopped delivering his mail! This is incredible. read more

US Post Office - Hide yo kids, hide yo wife, cuz this guy is coming to pee on your porch! - Post Offices Near Me - Monterey Park, California

I ordered something that came from Nevada, cool. Put my CORRECT address in. 3155 charlotte ave Rosemead. It's a house not an apartment. It's just behind 3153 charlotte ave. Was supposed to be delivered on the 27th of this month. It arrived at this specific post office.... They returned it back to sender bc the mailman was too fucking lazy to look for the house. My landlord said nobody has had problems with deliveries to this address. Please hire more competent and reliable and NOT LAZY EMPLOYEES!!!!! What if that was medicine I had ordered. read more

The man helping me out had terrible customer service. While coming in to the post office I was telling me friend I had to overnight something, this man at the front says " Actually you don't know that , let's talk first. What's the zip code, you know that makes a difference right?" read more

Quick service! This post office has very nice employees and the place is very clean. There's plenty of parking and two mailboxes in the front for convenient mail drop off. This location can get busy, especially during the holidays, but the lines goes by fast. The postal employees are extremely efficient and friendly. read more

I went to post office on a Saturday in October to dropped mail and buy stamps. I drove by their parking lot and no space so I drove around the block to park up front. Next I dropped off the mail inside and lined up to buy stamps. I didn't wait too long to reach the cashier. They had variety of stamps. The cashier was cordial and quickly got me the stamps. While others paid for their packages to be ship or wIt in line for passport. Nice little post pat office. read more

This post office is by far the best one I've been too and I've continued my service here for almost a month now.They are very professional and the customer service is outstanding! I wish the post offices near my house would be this great so I wouldn't have to drive out to Monterey park. read more

Wow, Bryant has really made me NOT want to come back to this post office. Not only was he rude, aggressive, but RACIST! Although I know there is a huge population of Chinese people here, he blatantly mocks them for not being able to speak English, with one encounter I remember him saying "Ni Hao, Japanese!" while waving at a poor Chinese lady who didn't know how to ship packages back home. Not only that, when I was filling out my passport form, which the lady said I was able to do at her desk because it was my allotted time which I scheduled an appointment for, he rudely smacked his hand on the table and said "YOU NEED TO LEAVE, GET OFF MY AREA" but fortunately, his boss reprimanded him instantly, which means this isn't his first time doing this. He is friendly towards everyone but Asians and Hispanics due to the language barriers and his lack of basic courtesy. read more

A parcel arriving from out of country was suppose to arrive on march 28. The item had arrived in Los Angeles on the 24th but then diverted to Fort Myers's While I'm in Los Angeles and it's been 17 days currently on going. read more

Jeez, Im not even suprised how low rated this place is and I doubt anyone will read this but... They put the 24/7 kiosks locked inside after hours. So if you're coming in late after work, you are out of luck and wont be able to use the kiosks. This place was better when it was government run eek...get your act together USPS! You're messing it up bad! read more

I didn't go inside, but I dropped off mail curbside. So, I can't really say anything about the inside or customer service. It's an old facility, so the outside looks dated. There was plenty of room for me to park and drop off some mail today. read more

My local post office, got a love/hate relationship happening. Sometimes its crazy crowded, sometimes its a ghost town. Same with the parking lot, sometimes you have to park a block or two away, sometimes there are spots. I went recently and luckily it was one of those quiet Saturdays. I had to return a shoe box with spinning shoes, but couldn't find any bag that would fit. I asked the guy if I could just return it in the box and he said yes but I would have to purchase tape for $3 and tape on the label and tape it up. It's annoying because I had shipping tape at home but whatever. It felt like he could have easily lent me a little tape but I guess if you do that for one person, you'd have to do it for everyone. Guess this place is a decent post office, but its kind of like the DMV - no one really enjoys going. read more

Shoebox size post office is always high on foot traffic particularly for passport services. The plus is that the staff moves quickly; they don't waste any time. PROS: Automated self-service terminals can save you valuable time! If you are shipping a package or buying stamps, use the self-service terminals. Staff will usually ask you why you are in line and escort you to self-service terminals. (Media mail shipments however, cannot be processed at self-service terminals). CONS: Parking is IMPOSSIBLE! Only 12 spots plus 1 handicapped space and closest street parking is a block away. Save time, park on street off Avondale Ave and walk. Passport services are first come, first serve so expect a long wait. City of Industry Post Office @ 15421 E. Gale Ave. is much larger and takes appointments so consider that alternative. Be patient! The staff works hard . read more

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Came to this post office since I was In The area, was able to get a flat rate mailing box and in a friendly manner asked the register to allow me to have some tape to ship my box and she said " we don't have tape" I said I can see your tape next to you, She said "no that's not for costumer" I explained to her I would tape my box and ship it on the spot, all I needed was about two feet of tape, Still she said NO!! I asked to speak to the post master I explained to him that post office provides costumer with shipping supplies including tape, I told him my post office provided priority and flat rate tape for costumer, he told me GO OVE THE WE DONT GIVE TAPE TO COSTUME I said thank you for all your help Walked out and reminded myself that we now have options I walked myself to UPS store in Alhambra Where they greeted me with a smile and let me borrow some tape, Don't come here if you want to be treated like a criminal Rude rude cashier And super RUDE POST MASTER And yes I was nice, I asked politely. read more

I really love this post office. I came in 5 minutes before closing on a Friday and there were two tellers and no line.

I came here a couple of weeks ago for a passport appointment I scheduled. Parking wasn't horrible, I ended up parking on the street and there was plenty of spots on a Saturday morning. I have to say, the level of service I received here was exceptional! I must admit, it might have been due to the fact that I actually had an appointment, so I suggest making one if you need to come here for their passport services. As soon as I stood in the passport line, a lady came and asked me if I had an appointment and as soon as I said yes, she directed me to the counter to talk to someone. Both of these ladies who helped me out were SUPER helpful and patient with me. I regret not remembering their names... Turns out I didn't need to apply for a new passport like I thought and instead just needed to renew by mail. I even pre-filled the application and made copies of my own IDs and everything (big oops on my part). They walked me through the process without the tiniest hint of annoyance, and they were very kind about the fact that I made a silly mistake. The woman behind the counter told me to fill out another form and helped other people as I was doing this. When I was done, she came back to helping me again and I was able to send everything in via mail. The whole process took under 30 minutes! Bottom line.. make an appointment and be prepared! read more

Worst ever post office. Slow and inconsiderate attitudes. Only come in if I am desperate.

I didn't read the other reviews but I see the overall score is low on the Star ratings. I never had any problem with this post office. Yes the lines are long but it's not that the clerks are slow, but it's because it's a very very busy location in a very populated area that has lots of residence and business in the area that utilizes this location. So it's natural it will be very busy Every time I go to this location the staff are friendly and helpful. If they see the line is too long they will have someone go out to the line and help them mail their package by using the self-service machine. They also ask if anyone is there to pickup something to make the line go quicker. I have no complaints, so far so good there. read more

always super helpful and nice! lines sometimes cld be long but the wait is never that long :)

I want to give them zero stars. Our community's mailbox had a safety problem, they removed it two months ago, so we had to go to the post office to bring the letters. Usually we have a lot of letters per week, but in the last two months we just had a few. I lost some important letters from IOS or other agencies. I went to the office, they said no letters. I was really worried about the letter from IOS, then yesterday I knew the letter from IOS we lost, I don't know if the post office received the letter from IOS, but I have never missed the important letters from IOS. That made me so uncomfortable and sad, also it brought me a big trouble. This post office is irresponsible. read more

Good service. The gentleman who assisted me was very informative. Thanks to him! Will come back!

Absolute idiots! Who delivers packages outside someone's garage door? Who does that? Who delivers packages to a driveway? I mean seriously? And when I called to file a complaint I spoke to "Donna" who stated she was a supervisor and she was very rude. Not helpful. NOT apologetic! Stated that I needed insurance if it was lost, stolen or driven over! I mean, come on! It doesn't take a rocket scientist to figure out you don't leave packages in front of where cars drive out when the garage door is opened! Walk the packages to the front door like you're supposed to for goodness sake! read more

US Post Office - Package left in front of garage door - Post Offices Near Me - Monterey Park, California

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Rude employees. Got a paper from my mailman saying that I was $.15 short on a payment for a item I was receiving in the mail... yes 15 CENTS!!! Already wasting my gas to get there I see tons of people without masks including the staff which shocked me. I get up to the counter to the man who really loves his job... Only to be told the payment was fine and not incorrect at all. Wasted about 20 minute of my time in this 100° heat. What a JOKE read more

Ugh Ugh Ugh! I normally don't rate USPS bad ratings, but this one is almost CURSED. Perhaps it's the volume of mail that they receive, but I have lost mail getting sent out, and if they are sent out, it takes FOREVER to send out. FOREVER. It's the closest USPS office to my house, but I will/have definitely driven out of my way to go to a further office. Oh yeah, another thing is-- When you just want to buy postage to send your letters out, they want you to put it on yourself! I was JUST about to walk away after paying and she points at the postage sitting on the counter and tells me to put it on. Okay lady, you need to realize it's just 2 stamps you have to put on and NOT... 13091329012. It takes 3 to 5 seconds tops! I can understand if there were more and you got your hands tied but if you have the energy to point and tell me twice to put on the postage myself, that's just laziness on your end. First class mail for low class service. read more

I want to write review due to Chris's excellent customer service. I feel everyone should be as nice and patient as Chris. I was sending a pen to my friend. And because it's my first time sending it, I have no clue what to do. I was been helped by Chris and another associate. The other associate is very rude and not being all helpful and trying to push me buy the priority mail (not sure if its because it's more expensive) But Chris was generous and patient and knowledgeable, and he helped me save couple bucks! I will only come back only if Chris is the one helping me. Also he got a very calm voice, I recommend everyone should ask/wait for him. read more

US Post Office - Post Offices Near Me - Monterey Park, California

Worst service! Lady in charge (I think she's the manager) is soooo rude. She couldn't talk to me in a calm tone. I asked a simple question and it's like she needed a microphone for everyone in line to hear my business. She has glasses. Didn't get her name. Only 2 people working on register and the line was long. Someone needs to tell her to relax Not cool. I was so polite and I just left. Didn't want to deal with her. Update: came to the post office in Alhambra and they helped me out! They were super nice. Oh and no lines because there's a lot of employees working with a smile on their face! Come HERE! Save yourself some time. read more