TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

They refused to ship our UPS labeled packages just cuz the label was from a 3rd party. Incredibly…read morerude and unhelpful staff members.

Always courteous and kind. Whenever I ship high value items ($2000+) I use this store and this…read morestore only. If they pack they guarantee 100%. I am quite thorough and neurotic when I pack my items and many of my clients have commented on how well my items are packed. The only folks I trust packing besides myself is this UPS store and I know I get compliments when they ship as well, I have direct proof of it. Anyway. They are top notch when handling your precious goods. A++++

Cortland Sunday amazon delivery is the worst. When I have a Sunday delivery forget about getting…read moreit. The Cortland drivers are really dumb, my house been here over 100 years, I've lived here over 30 and they say can't find the house. Address clearly marked on mailbox that's right in front of house. I have complained and complained nothing gets done about it. In this day and age with technology really bad....

Whoever delivers mail for the Cortland NY post office on Sundays has some sort of issue but I'm not…read moresure what it is. They can't seem to understand the concept of leaving a package in or at a mailbox or at the door. They bring it back to the post office and make you come get it. What a sloppy, lazy employee. This happens quite a bit, so I've just filed a complaint with the Better Business Bureau and called Marc Molinaro's office and spoke with a nice woman named Michelle about what the post office does on Sundays. Get your lives together, this is your job. Do it or quit and let someone else do it.

This place is great! Conveniently located and open for shipping on Sundays. The two gentlemen that…read morewere working could not have been nicer. I was unsure of the most economical option to ship my package. Because they ship via USPS, FedEx, and UPS, I was able to get a quote for all three. Bonus....they offer free coffee and cookies. I also noticed greeting and gift cards available for sale as well as shipping supplies. This will be my new go-to place whenever I need to ship something. Highly recommend!

From the owner: We are a shipping and assembly company. UPS, FedEx and USPS Authorized Shipping and Receiving…read moreservices. You also can order furniture on line, ship it directly to Ship Smart Plus or bring it to us. We quote the assembly cost and call you when it’s ready or arrange for delivery. We give exact quotes, take all forms of payment. We have a building, insurance, tools and skills for assembly. Come in today and experience it for yourself!

Friendly & helpful. Always busy, though! Very convenient for 13152 zip code area residents.read more

Consistently outstanding service provided by friendly, well-trained staff at the Skan UPS store!read more

Super easy in and out. Jen was great perfect great big smile…read more Highly recommend this place if you need to ship or package or have something taken care of

Worst experience I've had with a business. For the first time in my life I had to ship something…read morethat could not be lost, for the first time ever I used UPS. Well they lost it in that store. I had three other UPS places check on it with shipping code and they all say the same thing, that it was never even in the system and should still be there. All I've gotten from Auburn locations is just file a claim. I don't know what bothers me more, is it they lost my package or don't seem to care. I know the manager, Katlin dose not, she never even bothered to call. Its aa bad business run by bad people.

shipped a chandelier from this office. arrived damaged. I went to claim insurance on the damage but…read morefound out this shipper only insured it for $200 dollars when we told him it was worth $1750. when I confronted him about it he said we signed a paper that stated $200. we asked him to produce the document and he couldn't. his response was you're getting a reasonable amount from FedEx I'm having no further contact with you. he would not return a simple email when I asked him to let me know when he receives the check from fedex and when he sends it out. no response. instead I received a check in the mail with $24 postage due. what terrible customer service. I support all veteran owned businesses but its representatives like him that give veteran owned businesses a bad name. I was a returning customer and to treat me with such terrible customer service and lies, Ill never go back but I doubt if he cares.

I am absolutely thrilled to give a 5 Star review for Robert at ShipRite ; This guy was super…read moreefficient, super nice, and the best Shipping service ever. He was so helpful in packaging an antique sign I was shipping to California. He returned calls, listened well and knew exactly how to get my shipment going. If I could give 10 stars I would; Robert deserves 10 Stars for sure. Thank you so much Robert. Robert is professional and a fantastic guy to deal with. Great service ! Kindest regards Paul C Burbank CA

I've been using these guys for shipping for years and never had a problem. They have looked after…read moremy business shipping from this and their previous location since at least 2010. 100% reliable and trustworthy.

Don't drop off a package and expect it to be sent out. Clearly they are thieves that own it and…read morework there. Myself and 4 others I know have dropped off packages only to have them disappear.

called june 6 about 330 person would not pick up phone till it rang 30ish times 3 attempts then…read morewhen it was picked up person was verry rude and hung up on me and wont pick up now.

Rude and unprofessional. Poor problem solving and customer service. Maybe that's the new UPS brand.read more