Impossible to reach by phone. It rings 20-25 times then disconnects. Forced to go there in person,…read moreto try to get a mix up in mail delivery resolved only to be met with unhelpful customer service.

Nice convenient post office with a large parking lot and a lobby that is open 24 hours so I was…read moreable to get Forever Stamps at the self service kiosk, pretty quickly, while there was a long line waiting for the counter attendant. They have many mailboxes in here as well as packaging supplies. Easy to get to.

I ship a lot of packages and if I know I'll be around Saunderstown, I will use this charming little…read morepost office every single time. Friendly, fast service - wow! That's what it used to be like and most branches have forgotten. You can tell they're delighted to be working in a low-key branch and who can blame them?!

They have post boxes that are like $36/year. Friendly staff, easy main drop box. What is not to…read morelike.

This post office is pretty bad. With the weather we've had recently, it's understandable that…read morethere are delays and closings. However, the Westerly PO manages to open and Charlestown does not, even when it says it is online. Mail delivery has been terrible for years and is worse now. It's often 5 days or more between mail deliveries. No truck goes by and no mail is picked up for days. Never mind the old PO motto "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds". I remember when mail was delivered to your door 2x a day. Now we're lucky if we get it at all and often it's someone else's mail delivered to my address. And if you ask a question, a snarky retort can be expected. The worst!

This review is for Charlestown USPS as a delivery service. If you're visiting the branch to send…read moresomething out, I'd probably give it 3 stars. This is probably the worst USPS branch in RI. Every package that gets sent via USPS does not get delivered. I've tried calling to get it resolved. Each time, they swear the postmaster will get back to me. It's been 3 phone calls, 2 branch visits, and 3 weeks later, and the postmaster still has not called me. I've filled out the white card where I can designate where to leave packages. They seem to be ignoring that completely. Every time I call, they tell me that they can't deliver to my front door because they're a rural delivery service. Hm. Okay. Charlestown isn't the first "rural" town in which I've resided (and the other rural towns in which I've lived had no problem leaving packages at my door). Got another one? Oh, that's right. Then they say there's not enough space to turn the mail truck around. If I can turn a 23-foot U-Haul around at my place (which I did several times while moving in), I'm pretty sure a small postal carrier car can do the same. Today's excuse was the best: "Carrier is unable to gain access to front door to deliver the package." My God, I didn't know I was trapped in my own house! Thank goodness USPS tried to deliver a package and told me I can't get to my own front door! Nice excuse. My front door is perfectly accessible, thank you very much. Bottom line, zero customer service (literally zero.........nonexistent. they don't even contact you). The postmaster treats you like she's doing favors for you gratis; not like you're a customer who's paying her with your tax dollars. If I could have another mail service deliver all my post and parcels, I would.

Best post office in the area, hands down. Only one gentlemen working, but he is courteous and…read moreefficient. Extremely helpful. Customer service alone is worth the trip; seems extremely rare in most USPS locations today.

Not sure how or why, but cards mailed at the standing box outside took two weeks to arrive.read more

Newport RI post office-- paid to have passport renewed with new photo. They accepted my money, and…read morelicense, photo ID's , etc. Took my new photo. Said I'd get new passport mail. It never arrived. After 1 year, they sent my old passport back. Nothing was renewed. If I could give negative evaluation numbers, I would. Oh , they never refunded my $. Thanks, RI postal service !

I am in the Jamestown, RI Post Office about twice a week, and need customer service assistance a…read morecouple times a month to pick up or drop off boxes and/or buy stamps. One of the things I really love about this post office is that it's so 'personal'. The employees have photos of the soccer team they coach, sports team banners, pictures a little customer drew for them, etc posted on the walls. A local woman keeps the wooden barrel planters out front filled with seasonal plants! That's the sort of thing you'll only find in a 'small town' post office like this one. The clerks and Post Master are friendly and always go the extra step to accommodate my needs. Some days the lines are long (holidays, summers) and the clerks calmly give each customer their full attention. Sometimes staff are limited to what they can do by post office policy, but in my experience, they do everything they can and are happy to assist. The customer service area has 'flat rate' USPS boxes, forms you may need for registered mail, return receipt, customs forms, etc., plus a 'shipping center' where you can purchase your packing materials. If you live on the island, you can rent a post office box here - mail is up by 10 am Monday - Saturday and the local paper is included in your mail box by Thursday morning. In a business like the post office not everyone is clamoring to write a review and the only time you may think to write one is when you are unhappy. In the seven years I have been frequenting this location, I've only had positive experiences. I have found the folks here to be very friendly and I highly recommend this location for your postal business.

This post office has certainly changed in the last two years. I am terrible with paperwork and had…read moreneeded their help and they were always willing to oblige. when they got punitive with me my very organized wife took over and did all are change of mail and other such things. we live in two states so it is important to do it right which she does. These problems persisted and it soon became obvious they make mistakes and are are a tad vindictive. They have caused needless disruption in my life such as returning bank cards lawyer letters etc telling them I have moved no forward address despite the fact we filled out form and the post office in my other state was fine We had no problems with our other post office which was much larger and dealt with lots of seasonal customers and international citizens. the carrier we have is one of the nicest and hard worker. i have known. that main office serving paying customers in this small town should learn to treat its customers better

What? Review a POST OFFICE? Well, I'm gonna…read more Kelly works behind the counter and is the BEST at helping you mail packages without wasting money. She is beyond-the-call-of-duty helpful with trying to hook you up with packing materials, too. She has saved me money just about every time I go by telling me which is the fastest / cheapest way to go for the item I am sending. W00t Kelly!

The Lady who works there is just a terrible person. I think her name is Tara. She returned 8 of my…read morepackages to me (which came 2 days later to my house and had a deadline to be at the place I sent them) because I weighed them between 1-3 oz less than they were. I'm talking a TOTAL of $1.74. That's an average of 22 cents each. She accepted the packages in front of me though and didn't say a word. So she had to know at the time of acceptance that they were under. I have had other post office workers tell me that that was fine and they won't do anything for that weight bc they take the scales + or - into account. My wife went to talk to her and I kid you not she told her to get the F*ck out. Seriously. She needs to be fired. Can you tell a customer at your work to get the F*ck out? I know I would be out of a job. Next time I went she threw one of my packages in the box on the floor that I had a fragile sticker on. BEWARE!

The owner Tim was incredibly helpful while I was trying to print a short PDF. He was courteous with…read morea customer on the phone who had an absurd number of questions about a package he didn't even ship for that person. I highly recommend his store.

I stopped by this UPS store to send back an Amazon item that needed to be returned. This process is…read morethe easiest in the world.....if you need to return something from Amazon, you get online, process the return, then you get a QR code that can be taken to any UPS store. They will scan the code, take your package and give you a receipt....simple and quick. Besides this service, they sell office supplies and packaging supplies. They offer laser printing services, mailboxes and much more. The guy working was very pleasant and very efficient in handling my package.