This is a very busy post office, mainly due to the large influx of seasonal folks and vacationers. This factor could be a little frustrating at times for locals like myself. The hours are ok--could be a little better, but that's every post office these days. Staff is always relatively happy and ready to help. read more

US Post Office - Post Offices Near Me - Charlestown, Rhode Island

This post office is pretty bad. With the weather we've had recently, it's understandable that there are delays and closings. However, the Westerly PO manages to open and Charlestown does not, even when it says it is online. Mail delivery has been terrible for years and is worse now. It's often 5 days or more between mail deliveries. No truck goes by and no mail is picked up for days. Never mind the old PO motto "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds". I remember when mail was delivered to your door 2x a day. Now we're lucky if we get it at all and often it's someone else's mail delivered to my address. And if you ask a question, a snarky retort can be expected. The worst! read more

This review is for Charlestown USPS as a delivery service. If you're visiting the branch to send something out, I'd probably give it 3 stars. This is probably the worst USPS branch in RI. Every package that gets sent via USPS does not get delivered. I've tried calling to get it resolved. Each time, they swear the postmaster will get back to me. It's been 3 phone calls, 2 branch visits, and 3 weeks later, and the postmaster still has not called me. I've filled out the white card where I can designate where to leave packages. They seem to be ignoring that completely. Every time I call, they tell me that they can't deliver to my front door because they're a rural delivery service. Hm. Okay. Charlestown isn't the first "rural" town in which I've resided (and the other rural towns in which I've lived had no problem leaving packages at my door). Got another one? Oh, that's right. Then they say there's not enough space to turn the mail truck around. If I can turn a 23-foot U-Haul around at my place (which I did several times while moving in), I'm pretty sure a small postal carrier car can do the same. Today's excuse was the best: "Carrier is unable to gain access to front door to deliver the package." My God, I didn't know I was trapped in my own house! Thank goodness USPS tried to deliver a package and told me I can't get to my own front door! Nice excuse. My front door is perfectly accessible, thank you very much. Bottom line, zero customer service (literally zero.........nonexistent. they don't even contact you). The postmaster treats you like she's doing favors for you gratis; not like you're a customer who's paying her with your tax dollars. If I could have another mail service deliver all my post and parcels, I would. read more

Have been here several times ...as has my daughter and we have both experienced very poor service that can only be described as unhelpful and bordering on rude. The women at the counter tried to get my daughter to buy an envelope and tape at ridiculously overpriced cost. We both experienced attitude and were made to feel as if we were bothering them by being there. Maybe think about a diff line of work ?? read more

Wonderful experience these negative reviews are from inpatient ignorant tourists. I own a business and am they're everyday, I also have a PO Box. Everyone that works there and is delightful I'd YOU show them curtsy And respect. They don't set prices or evenlopes and tape. Not to mention you should come prepared with your package already boxed that's not they're job. these people leaving one star are overprivlaged inconsiderate and don't realize when your rude to someone you get it back. The entire staff bends over backwards to accommodate me, sometimes I come in with 50 packages, only ever had one issue and had nothing to do with this branch, but the postal service dropping the ball in another state. God people now a days are so selfish and entitled. Keep up the good work Charlestown PO. read more

This post office is awesome! The girl at the front desk helped me find the best value for my package. She explained to me what my options were and made the process painless. Plus, I love the music playing in the lobby. A wonderful, cute post office! read more

the staff works very hard to keep the mail organized and managed. for a small post office, it's very busy. the staff are very positive and hard-working!! read more