As far as DMV experiences go, this one was excellent! First off, make your reservation on-line. We had a two week wait for this date/time/location and it was one of the earliest we could schedule, so plan ahead! There is plenty of parking here for the limited number of patrons allowed in at one time. Handicapped parking is across from the entrance and exit - which are on opposite ends of the office. Entrance walkway is covered by a long canopy from sidewalk to door. A guard at the entrance verifies your appointment and lets you in. We arrived a bit early, but were allow access. First we stood in line for check-in. This line doesn't move too quickly. The staff here verify you have all the paperwork you need and that it is filled out properly. We actually needed one more form filled out, and to verify one piece of information. BTW, forms can be filled out on-line and printed to bring with you. We stepped over to one of two stations set up for customers to fill out forms, then waited next to the check-in line to return to the staff member who assisted us. She checked our new info and gave us a number. She was very pleasant and knowledgable saving us from an inconvenience that would have occurred later due to incorrect information we had entered on a form. We sat maybe 10 minutes (tops) before our number was called. This staff member was also very pleasant. She reviewed all the info, entered our data, asked if we wanted a Veteran plate (yes please!) and said Thank you for your service. Sweet! The process took some time, but all went well. We paid our registration fee, received our new plates and were on our way. Registration is mailed within 2 months. The space is set up as a 'one way'. You enter at one end, exit on the other. Social distance signs ask that you remain 6 feet apart. A TV at the head of the check-in line keeps you entertained with local information including DMV info, tourist sites and food. From start to finish our visit took just under an hour. Most customers were pleasant. Some had to fill out forms more than once. Only one argued with staff and that was short lived, so Yea! The appointment system keeps things moving pretty well. The check-in staff try to assure once you get your number, you have everything you need. This also keeps things moving. All together this was a quick, pleasant DMV experience. read more

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Not be rude! It's stressful enough going to the DMV with all of their policies. I literally didn't know how to fill out a section (plate type, plate style) and they wouldn't tell me what to put down. They kept saying they could void my paperwork since it wasn't filled out beforehand. Frustrating! Oddly enough, Cranston DMV was fine, but Wakefield DMV was rude. In the end, I had to get new plates and cancel my old ones since they wouldn't help me out and clarify what they were looking for. read more

This is the most professional MVD I have ever used. Thank YOU Wakefield RI DMV, Ken Wilkinson read more

DMV Wakefield, Rhode Island - Departments of Motor Vehicles Near Me - South Kingstown, Rhode Island

First of all, the security person who opened the doors at 8:30 a.m. and the manager were very nice. The person whose line I ended up in could not have been less friendly. He was impatient and confrontational, snotty and condescending. I was trying to transfer my license and registration from another state and I became flustered and confused as he barked at me to give him one form or another - all of which are totally new and unfamiliar to me, as the state from which I came does NOT have anywhere near as convoluted a process to accomplish these things. I finally asked him to please be patient with me, as his treating me like I had committed something wrong was making me ver y nervous and discombobulated. He said I could start the process but I would have to get other paperwork and come back - and be charged twice. I told him I would do it all on another day and left. I asked for the manager and complained. This clerk made me almost feel like I should just go back to my old state, if this is what "civil servants" are going to be like. Thank goodness for the manager who kindly explained some things about which I was confused - the way that clerk could have and should have - and I was his very first client of the day, good grief! read more

So I know the DMV generally does not typically leave you feeling like it was a 5 star experience but because I had to schedule an appointment for a specific time and because I arrived 15min early, my experience was amazing. I had to go down to register a new vehicle. I did my homework ahead of time, printed out the necessary paperwork, filled it out before arriving, double checked and triple checked I had EVERYTHING I needed, and basically when I arrived the process was painless. I arrived, stepped into the line (with only one other person ahead of me) was masked, waited outside, was greeted by "security" and then quickly entered to check in. After checking in, I sat and waited for my number to be called. After 10min of waiting, my number was called and I stepped up to the window and shortly after left with my new plates and my car was fully registered. So as far as DMV experiences go, This couldn't have been any better and was absolutely a 5 star experience. I hope that appointments are still needed and stay for good, as I feel it avoided the longgggg waits you typically hear about. read more

Tickets photos and waits Every once in a while circumstances necessitate a visit to a DMV. Like going to the dentist or paying taxes it's not something I never enjoy but something I know has to be done. Over the years trips to various DMVs have ranged from absolutely horrible to not that bad. Fortunately my last trip to the Wakefield DMV was planted firmly in the not so bad category. Wakefield is a nice little village and their DMV is easy to find and has a huge parking lot. You might not find a parking spot close to the building but you will eventually find one somewhere. The inside is very business like. You walk in and have a choice of several different counters to get a ticket, depending on what your business is. Everything is well marked and pretty logical. Then you sit down and wait. And wait. And then wait some more. Of course a lot of variables like time of day influence exactly how long you wait but you probably are going to wait so bring a book or something to keep you occupied. My wait was less than an hour. Not too bad, I have been in other DMVs that required the better part of the day to complete the simplest task. The room is pretty clean and even had a TV and some junk food machines. Certainly better than the urine and booze smelling DMVs of other towns and states that I have been in. Not one person asked me for money or seemed too incoherent or argumentative. Once my number was finally called and I got up to the counter, the woman working there was pleasant and efficient. No complications or problems and I did what I came to do quickly and then got out. No, a visit to the DMV is never an experience to look forward too but at least the one in Wakefield makes it as painless as possible read more

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Definitely avoid this place. It's not as chaotic as Cranston but they're so unbelievably slow. The first desk took 35 minutes just to give out 11 numbers. The person there is just plain slow. Everything takes three checks and then she doesn't get it right anyway. Then there are only three people working the desks and they take forever to help someone and then take a couple minutes after each one to play with their computer. And they're apparently given a break every hour or two cause they just disappear. We're down to only one person now at 11:45am. They're handling about 10 people per hour as far as I can tell. 2.5 hours and counting for my simple transaction. Ask yourself why everything else in your life has gotten easier and faster in the past 10-20 years but the DMV just keeps getting worse. Better yet, ask the governor. We deserve better. read more

I took time away from my work to accompany my mom to the Wakefield DMV to register her new car, which should have been a celebratory occasion, since she's been looking forward to things getting 'back to normal' all year long, after surviving a terrible car accident and totaling her car. Everything was going smoothly until her number was finally called and we were told that she needed a copy of the dealer's license. The person waiting on us told my mother that if she could have the information faxed, she could then finish the transaction without having to get back in line again, using a blue card she was given. My mother mentioned that she needed to use the restroom and I asked the employee where it was. She said, "right outside the door." I then said, "okay, I'm going to make the call to have it faxed and we'll be right back." So, I accompany my mother to the restroom and simultaneously call the dealer to have the necessary information sent. He tells me he'll send it right over. A few minutes later, we walk back into the office with the intention of asking if the fax was received and to finish the transaction. We're greeted with a surprisingly irate woman telling us that, "we're closed." I attempt to explain to her that we were already here earlier and doing as instructed by another employee and that a fax was just sent to complete my Mom's registration process. This employee, named "Rachel", repeatedly talked over me as I tried to convey this simple explanation. With her voice getting louder and her attitude becoming even more hostile, she smacks her hand down on the counter, exclaiming, "this is a business, we're closed." I then walk over to the employee who had originally waited on us and said to her, "Would you please explain to this person that you were in the middle of helping us?" She replied, "I am sorry. I can't. She's the supervisor." Never once were we told that if we stepped into the hallway for my mother to use the bathroom that we wouldn't be let back in! Just a few minutes before, the original employee we dealt with KNEW why we were stepping out into the hall and she also knew I was going to be calling to the dealer to send over the required information. The DMV is a government agency that could not exist without the many millions of dollars of revenue generated by the residents of Rhode Island. "Rachel", at best, ought to be acting as a public servant and at the very least, she should be required to conduct herself with diplomacy, common sense and decency, especially towards her elders. Instead, she was allowed to act in a despicable manner towards my mom, without consequence, right in front of me! My mother was left speechless and as she put it, "had the wind knocked out of her.", to be subjected to such ice-cold treatment. My Mom barely uttered a word the entire way home. Who is going to be held accountable for the way my elderly mother was treated at the hands of "Rachel", a government employee, who somehow, inexplicably, enjoys abusing the smidgen of authority the state of Rhode Island has allocated to her??? This is inexcusable behavior by a seemingly disgruntled worker. That's not someone I'd trust on my team, no matter how she may appear to toe the company line. I wonder how many other elders have been demoralized by "Rachel" in this manner? Elders who simply may not have anyone else looking out for them. Sadly, the scars from this Kafkaesque experience may actually take a longer time to heal than the traumatic collision my mother survived. Truly disgraceful. read more

Everyone gets 10 for their customer service! Everyone waited on me efficiently and timely! I thought I was going be able check all my email, make some phone calls, and pay some bills ! I showed them couple of yoga moves. Everyone behind desk were smiling while time. Even the security dude. Highly recommend going there! Only one person waiting wasn't finding it amusing. He could of been having a bad day. Kelly the greeter was phenomenal greeting everyone. I got more than I bargain for!!! Great team at Wakefield Dmv read more

I have to give them 5 stars. In the midst of Covid they were so attentive to cleaning the counter after every person, regulating the outside line and inside customer count, and spacing out seating. The entrance and exit are on opposite ends of the room. They were efficient and pleasant! read more

Have been here two hours. They are now serving #24. I am #40. If you need a road test, schedule it early! They are booking 6 months out if you want to test in south Kingstown. read more