I opened a mailbox at this location for my business on June 2 and paid in full. I was told I would…read morereceive a phone call when my mailbox key was available for pickup. Since then, I have followed up multiple times. I checked back on Friday and again today, June 10, only to be told that my key is still not available. While I was there, staff appeared confused and were searching around to see if a mailbox key had been prepared for me, but ultimately could not provide one. I also feel very uncomfortable with the fact that staff seemed confused when trying to locate a mailbox key intended for my business. If there is confusion over something as basic as a mailbox key, it makes me question how my business mail and packages would be handled at this location. After waiting more than a week without access to the mailbox service I paid for, I requested to cancel and receive a refund. I was then informed that I would not be refunded, despite never receiving the key or being able to use the mailbox. I find this unacceptable. If a customer pays for a service, they should receive what they paid for. In my case, I paid on June 2 and, as of June 10, I still do not have a mailbox key. Refusing a refund for a service that was never provided is extremely disappointing. As a business owner myself, I find this very unethical. Businesses should be held accountable for delivering the services customers have paid for. Collecting payment immediately while failing to provide access to the service and then refusing a refund is not how customers should be treated. I do want to note that the young lady who assisted me was polite, professional, and respectful. My frustration is not directed at her personally, but rather at the way this situation was handled and the lack of a reasonable resolution. If you're looking for a mailbox, I would recommend considering another UPS location or the post office. My experience was that payment was collected immediately, but the service itself was not available, and no reasonable resolution was offered. Based on my experience, I cannot recommend this location.

Well the biggest thing is to get here when there's not a line. If you do that I believe you're just…read moregoing to feel like it's in the other location, but they do have some bottlenecks, when it comes to taking care of the groups that come in. Every single time I've gone, and I have guiding employees that seem very interested in giving me good customer service. So if you have come in and you weren't happy because you got stuck in a line yeah, you're going to have to come back at a different time or just swing the line like the rest of us. Maybe they can fix the bottlenecks when the groups come in, I don't know if that's scheduling when they know people are getting out of work and about to come in or on their way to work or on lunch breaks I'd have to pay attention to the times that I come when there is a big line. So if you can't try to get there during one of their off times then yeah your experience is going to be bad and you might be in that 8 to 10 minute line waiting.

Very professional and pleasant. Very calm and knowledgeable She was great and had witnessesread more

Very responsive, respectful and does her job extremely well. I've used her more than once and I…read morewill seek her out anytime I need a mobile notary.

Had a guy on the 800 U-Haul CALL CENTER David( I think that's what his name was ) tried to scam me…read moreout of 30$ -per vehicle quoted up charge over what the facility price has listed on their trucks . And he kept asking for my credit card .. I'm reporting this to U haul . This happened with the call center only , not this place I'm reviewing . Now aside from that this facility located on Route 32 in New Windsor has been our mainstay for renting trucks and we never have had any trouble . I wish there was a way to contact this brick and mortar directly than deal with apps or the 800 call center .. It's large & dedicated to UHaul business only . This time have to recognize Nicholas as being very efficient and we were able to get things done with his help in a positive, friendly experience . The lady working there too was very nice but Nicholas took care of us renting and returning . Still 19.95 for little truck and it was very clean .

I ALWAYS carry a yellow broom with me and thoroughly sweep the truck, and ask if it's OK before I…read moreleave. I got charged $27.03 for a cleaning fee anyway. The staff here as a general rule are poorly trained and don't know the meaning of customer service. This is the last straw. AVOID.

Exceptionally clean. Air conditioned. And they have an app that utilizes a QR scanner, thus…read moreavoiding the need for a safe full of quarters. I did 6 loads of laundry and dried them all in just less than an hour. Super easy. If all this is the positive, why not a full 6 stars?!? The cost per wash. Drying was Uber cheap, but washing was a bit more expensive than I would have liked.

Finally a laundromat that has efficient machines that actually clean and dry! Plus, the place is…read moreusually always clean thanks to someone on duty at most times. Only wish some patrons would respect and appreciate this place more...meaning teach your children that the roller carts are for laundry, not for bumper cars. My only suggestion, would be to somehow add a utility sink so water is available for clean ups. Best local laundromat!

Great service. Pro crew. Good dudes. Showed up on time and moved quickly. Fair price and good…read morecommunication throughout. Would use again.

Michael and crew were careful and efficient movers . Great attention to detail in a complex project.read more

Freedom Road Laundromat is fantastic! The machines are…read moreimpeccably clean, there are plenty of them, and the entire space is spotless. The prices are very reasonable, and the staff is incredibly friendly. They kindly guided me through my inexperience doing my own laundry and made the whole process easy and stress-free. Highly recommend!

The cleanest and every washer and dryer work. The dryers actually dry your clothes. Best place to…read morego. Friendly staff

We were extremely happy with the service Tina provided. We came in with a plaque that was packed…read morefor domestic shipping but not for international. We needed to send it to Malaysia. Tina verified the address, removed the original packing box, and carefully repacked it with extra cardboard on the front and back together with several layers of bubble wrap. She was even willing to stay late to complete her careful packing job. We're happy to report that it arrived in Malaysia in perfect condition. We highly recommend Newburgh Shipping for your shipping needs.

Newburgh Shipping Company is an independent business which ships with all of the major shipping…read morecompanies (UPS, FedEx, DHL, USPS). A company like this is difficult to find, is convenient, and has a lot of potential since most independent companies only deal with one specific carrier. The store is located on upper Broadway in the City of Newburgh (near Anthony's Deli). It's difficult to find, especially in the dark (no fault of theirs). Their sign is alongside the road, but upon entering the first parking lot, you need to drive to the left, continue behind the first strip mall, and find the building diagonally across the next parking lot. I stopped by to ship a few FedEx packages in the early evening. When I arrived, there were trucks from FedEx and UPS both making pickups, which was prompt according to the schedule Newburgh Shipping advertises. I brought my packages inside. It seemed more like "social hour", as the only person working in the store was focused on chatting with the drivers than dealing with her only customer (me) or processing any of the store's packages with the drivers. She scanned my packages and gave me a receipt while chatting the whole time with the drivers, barely acknowledging that I was there. Due to the lack of customer interaction and friendliness, I am only giving 4 stars instead of 5 stars. As I was backing out, I noticed the FedEx driver was helping the UPS driver lift up his packages off the floor, while the Newburgh Shipping employee continued chatting away lol. However, the store did seem organized, efficiently operated, and clean. I would definitely give this place another try for any shipping needs.