I opened a mailbox at this location for my business on June 2 and paid in full. I was told I would…read morereceive a phone call when my mailbox key was available for pickup. Since then, I have followed up multiple times. I checked back on Friday and again today, June 10, only to be told that my key is still not available. While I was there, staff appeared confused and were searching around to see if a mailbox key had been prepared for me, but ultimately could not provide one. I also feel very uncomfortable with the fact that staff seemed confused when trying to locate a mailbox key intended for my business. If there is confusion over something as basic as a mailbox key, it makes me question how my business mail and packages would be handled at this location. After waiting more than a week without access to the mailbox service I paid for, I requested to cancel and receive a refund. I was then informed that I would not be refunded, despite never receiving the key or being able to use the mailbox. I find this unacceptable. If a customer pays for a service, they should receive what they paid for. In my case, I paid on June 2 and, as of June 10, I still do not have a mailbox key. Refusing a refund for a service that was never provided is extremely disappointing. As a business owner myself, I find this very unethical. Businesses should be held accountable for delivering the services customers have paid for. Collecting payment immediately while failing to provide access to the service and then refusing a refund is not how customers should be treated. I do want to note that the young lady who assisted me was polite, professional, and respectful. My frustration is not directed at her personally, but rather at the way this situation was handled and the lack of a reasonable resolution. If you're looking for a mailbox, I would recommend considering another UPS location or the post office. My experience was that payment was collected immediately, but the service itself was not available, and no reasonable resolution was offered. Based on my experience, I cannot recommend this location.

Well the biggest thing is to get here when there's not a line. If you do that I believe you're just…read moregoing to feel like it's in the other location, but they do have some bottlenecks, when it comes to taking care of the groups that come in. Every single time I've gone, and I have guiding employees that seem very interested in giving me good customer service. So if you have come in and you weren't happy because you got stuck in a line yeah, you're going to have to come back at a different time or just swing the line like the rest of us. Maybe they can fix the bottlenecks when the groups come in, I don't know if that's scheduling when they know people are getting out of work and about to come in or on their way to work or on lunch breaks I'd have to pay attention to the times that I come when there is a big line. So if you can't try to get there during one of their off times then yeah your experience is going to be bad and you might be in that 8 to 10 minute line waiting.

Great service and great prices. The owner is also very nice and helpful…read more I've been here to print a few times and I've had a good experience so far. Recommend this place to anyone.

Such friendly, patient and competent service! There are so many useful services in one place…read more highly recommend!

Freedom Road Laundromat is fantastic! The machines are…read moreimpeccably clean, there are plenty of them, and the entire space is spotless. The prices are very reasonable, and the staff is incredibly friendly. They kindly guided me through my inexperience doing my own laundry and made the whole process easy and stress-free. Highly recommend!

The cleanest and every washer and dryer work. The dryers actually dry your clothes. Best place to…read morego. Friendly staff

Had a guy on the 800 U-Haul CALL CENTER David( I think that's what his name was ) tried to scam me…read moreout of 30$ -per vehicle quoted up charge over what the facility price has listed on their trucks . And he kept asking for my credit card .. I'm reporting this to U haul . This happened with the call center only , not this place I'm reviewing . Now aside from that this facility located on Route 32 in New Windsor has been our mainstay for renting trucks and we never have had any trouble . I wish there was a way to contact this brick and mortar directly than deal with apps or the 800 call center .. It's large & dedicated to UHaul business only . This time have to recognize Nicholas as being very efficient and we were able to get things done with his help in a positive, friendly experience . The lady working there too was very nice but Nicholas took care of us renting and returning . Still 19.95 for little truck and it was very clean .

I ALWAYS carry a yellow broom with me and thoroughly sweep the truck, and ask if it's OK before I…read moreleave. I got charged $27.03 for a cleaning fee anyway. The staff here as a general rule are poorly trained and don't know the meaning of customer service. This is the last straw. AVOID.

FIND ANOTHER DRY CLEANER. Ruined shirts, unwearable, would give 0/5 stars if it was possible. I…read morehave been a loyal customer for 4 years, and the quality/ service was fine until it wasn't. I received a call saying that one of my shirts had holes in it and they asked me if I dropped it off that way. If you look at the picture, no one in their right mind would drop off a shirt with those kind of holes for dry cleaning. When I picked up my shirts I found that 2 more of them were ruined which was not brought to my attention. They offered to "wipe my bill" but imagine picking up your dry cleaning and they say "we ruined half of your shirts but don't worry we won't charge you, it's free." After 5-6 phone calls, management conveniently "not in" each time, they refused to compensate me for the value of the shirts. These people do not care about you, bring your business somewhere else!

Your dirty clothes go into a dirty van filled with other dirty clothes, they get dry cleaned…read moreoff-premises, placed back into a dirty van once cleaned, and then they are returned to you at the store front.

Very professional and pleasant. Very calm and knowledgeable She was great and had witnessesread more

Very responsive, respectful and does her job extremely well. I've used her more than once and I…read morewill seek her out anytime I need a mobile notary.

Went here on Saturday November 9th 2024 to drop off more bags. This time we dropped off 3 bags, 2…read morewere mine, and the other was my mom. bins are by the cashier register that is in the front of the store. Doors were also wide open, so luckily didn't have to worry about holding a door while carrying bags. As usual store was organized. We also looked around a bit- as they have plenty of clothes, for women, men, kids, home goods, even saw books, dvds and more! Here's to making someone else's trash, their treasure!

So many good findings, and the Sunday sale is such a steal!!! And a lot of the items are in really…read moregood condition, you would think they were new, which is amazing for thrift stores!!

Come on. It's fedex. On time every time. I can always rely on them. The staff here was really nice.read more

Exceptionally clean. Air conditioned. And they have an app that utilizes a QR scanner, thus…read moreavoiding the need for a safe full of quarters. I did 6 loads of laundry and dried them all in just less than an hour. Super easy. If all this is the positive, why not a full 6 stars?!? The cost per wash. Drying was Uber cheap, but washing was a bit more expensive than I would have liked.

Finally a laundromat that has efficient machines that actually clean and dry! Plus, the place is…read moreusually always clean thanks to someone on duty at most times. Only wish some patrons would respect and appreciate this place more...meaning teach your children that the roller carts are for laundry, not for bumper cars. My only suggestion, would be to somehow add a utility sink so water is available for clean ups. Best local laundromat!

I have had problems with every single package that's been shipped to me via usps. They provide…read morefalse tracking information with fake delivery notifications. Every single package, like each single one, says "delivered", "left at mailbox", etc. Nothing shows up. Even my regular mail is delayed. My packages, if ever delivered, will show up weeks later tossed at random spots. I've found them thrown in the parking lot, on the stairs, pretty much anywhere but the mailbox. Pretty horrible service. Do you guys falsify your delivery numbers to meet a quota? I hope you every one of your employees gets food poisoning.

This post is is open until 4 p.m. on Saturday that is crazy that's insane and they're pretty nice…read morein there