For many years we did not have a nearby UPS store, so it was necessary to drive a distance to an…read moreoff-brand shipping and packaging store. So, we were really grateful when a nice new UPS store opened up in our neighborhood. Today I visited this new location between Coralville and North Liberty. The store is very clean and nicely laid out. I've been wanting to visit this store location because it is managed by the same owners as the one near our home. Something I've noticed in general about business is that success and quality service usually happens when the owner is frequently at the business. Today, not surprisingly, the owner, Todd was at the front desk with a cheerful employee. Todd helped me with a package I need to send out. Over the past few years sending numerous packages every week, and also using the other services like the mailbox rental, paper shredding, packaging materials, and more, I've consistently experienced high quality in all areas and really appreciate it, so I figured the same would be true at this new location and I was pleased to see that my expectations were correct.

I sent in a print order via computer on Thursday and called the store to make sure they had…read morereceived it. Even though my email said the order will be done that day by five the store worker said they could not get it done until Friday. Which was fine. I go in today, Monday, and it's still not printed. The clerk was snarky and blamed the UPS system for not letting them know it needed to be printed. Even though I called them on Thursday to clarify receipt of the print job. I've revised my rating from one star to three as the same clerk apologized when I returned to pickup my copies and he refunded the printing costs.

Would give 0 stars if I could. I set up an appointment to discuss freight options and worker had no…read moreideas about any of the information. Was told I could be contacted but nothing of the sort has happened. Could not answer ANY questions about freight and was not even sure on quotes.

I had a real challenge in that I didn't have all the kind of paperwork needed. That's putting it in…read morea general sense and the two fellows there were so kind and resourceful and they were able to have my credit returned in the few hours that Amazon offered if you put the credit back on your card!

They don't answer your phone calls and they have no customer service. So, you can't take a package…read morethere to have it shipped.

I would leave zero stars if I could. When a business posts signs that will pay you $5 to leave a…read morepositive review and still has less than a 2 star rating then you know they don't care about their customers. My wife dropped off a package for FedEx pickup (already had the label printed) on a Thursday morning, it should have reached its destination the next day, Friday. On Friday afternoon the package recipient notified my wife that the package didn't arrive, and upon checking the tracking number we were perplexed to see that the package had never even been picked up by FedEx! The package contained over $1,500 worth of orders and was very time sensitive. My wife assumed that the store must have made a mistake and just didn't give the package to the FedEx driver when we came for pickup on Thursday. When the package wasn't picked up on Friday either I stopped in the store to try and figure out what was going on and where my package has mysteriously disappeared to since FedEx never received it. When making it clear how important it was that this package made it to its location by a certain date I was told by store owner Marissa, "It can't be our fault because we triple check our orders, the delivery guys check their numbers, and it has to be in a truck on its way. Since USPS, UPS and FedEx all pickup from this location I asked if there was a possibility that UPS or the Post Office picked up my package by mistake. I was assured that this was impossible due to their "foolproof" system and that FedEx definitely picked the package up on Thursday, even though the tracking had not updated at all (beyond the label being created). I made a trip up to Cedar Rapids to the FedEx hub as Mail Print & More indicated it had to be FedEx's fault. I spent almost 3 hours trying to track this package down. After spending many hours and talking to numerous people at FedEx it became very clear that they never picked up the package, it was not "on a truck on it's way" as Marissa claimed. This meant the only options were that Mail Print & More lost my the package, an employee or customer stole the package, or they sent it out with UPS or USPS. Come to find Marissa sent it out with USPS, on Monday the post office gave the package to FedEx and it was finally on its way. The problem is that this package was time sensitive and needed to be delivered on Friday or Saturday at the very latest. Because it was not, it cost us over $1,500. Here is my problem...I could have easily made a trip down to the post office to retrieve the missent package, but was told it was impossible that the store would have made a mistake. Marissa, the owner, was in contact with me up until I found out they made a mistake. As soon as we saw it went down to the post office she stopped communication with me. This is how you treat your customers? You ignore them once you realize that you made a mistake? This mistake in their store cost us $1,500 and she didn't even have the decency to apologize. I can't believe people support a business that treats its customers in this way. I am attaching a picture of the signs posted in the store. Like I said, if they are offering $5 for every positive review and still have a 1.x rating then you know they don't care about their customers. I would never do business with this place or at least with Marissa. After it was all said and done I realized that she had been dishonest by purposely misleading me to believe it was FedEx's fault even after she realized it was her own fault. Dishonesty is not the way to run a business Marissa.

I agree with Jessica G., DO NOT GO HERE!! I went here on 1/22, to ship my broken laptop to a repair…read morefacility in Newark, CA. I was supposed to give this store the RMA# and address. They were supposed to print me a FedEx label and receipt. So, first, the woman (Marissa, the owner) said she didn't know how to do it. She blamed it on FedEx, saying that their system's always down. She said someone else would come in in the afternoon and would know how to fix it. Asked me if I'd be comfortable leaving my package with them. And she'd call me later with the tracking number. I trusted her and left my number. She never called. So I called the store a couple of days later asking for the tracking number. The same woman answered and said sorry. But she couldn't find the tracking number right away. She promised to call later. She never called. The next day, I called again. This time she fumbled around and got me a tracking number. I punched the number in. The package was headed for Redlands, CA. Not knowing much about CA, I assumed Redlands and Newark must be next to each other. The package was delivered on 1/28. I waited a few days and then checked with the repair facility for the status of my laptop. Strange! I couldn't find an record of my laptop in their system. I waited a couple more days and called the repair facility. And they said they never received the package! What the heck, right? I went back to the tracking number and looked at the details. Things didn't add up. Redlands turns out to be 6 hours away from Newark. And the dimensions of the package does not fit mine. Apparently she simply gave me a tracking number that had a CA destination! I went to the store the next day. Asked what happened to my package. She said she didn't know and promised would look for it. But it might take A DAY to find out! I insisted for her to start looking right away. While she flipped through her notebook (God only knows if it contained anything useful), I looked around the store. Lo and behold, there was my package sitting on the counter in the back of the store!!! I called her to go and fetch it. In the process, she "discovered" another package she didn't ship out! Mine had been sitting there for 13 days! And she said she didn't know, and she didn't see, and she had no idea why those boxes were still there, and she didn't even know where the other box was supposed to go (I feel really bad for the other guy)! And she's the owner of the place!! I don't know what to say. She's at least forgetful and disorganized. And she's clueless about the business. If you want your package shipped, I suggest you go somewhere else.

(This is for the IC location) Do not recommend this place at all, would give 0 stars if I could…read more First of all, the prices are not listed ANYWHERE - not online or in the "store" - so I was pretty surprised to find out that the cost to dry clean 1 semi-formal (but really not that formal) dress was $37. Lesson learned, I guess, but I would have never assumed it would cost that much for a simple dress. I have never seen that kind of price at other dry cleaners I have used. Also, when I dropped it off, the sign said "anything dropped off today will be done by Wednesday." Well, Wednesday passed and I heard nothing. Once Friday rolled around and I still had not heard anything from them (besides the $37 charge to my credit card), I had to call to inquire, since I needed the dress for an event the next day. No answer. Someone (no idea who) from the store ends up texting me and tells me it "should be done" by the day that I need it by, and also, there is a stain on the dress that they could not remove. Okay, whatever. I just want the dang dress back. So at this point, I'm out $37 and the dress still has a stain on it (the whole reason I brought it in for dry cleaning). I get that maybe the stain just won't come out and that's fine/understandable, but now I am wondering what I paid $37 for. And to get it 3 days after they said it would done (8 days total). For one singular size extra small item. Learned my lesson and will definitely be using a different dry cleaner next time! Hopefully it actually ends up being done before I need it tomorrow - we'll see. Edit: picked it up this morning, hours before my event. The stains are very prominent on the front of the dress. Had I gotten it back on Wednesday, as I was promised, or even Thursday or Friday, I could have found another option before my event. Now it is the day of that the dress was ready to picked up, and it's too late to do anything about. Also, paid $37 for this, need I remind you. Wish I would have just used that money to buy a new dress. 0/10

As a first time customer, I can say I will be a last time customer. Did not explain to me the…read moredigital service that could've been really cool, but when I went to pick up my garments, no one was attending, which I don't understand how they function for drop off, but I couldn't pick up my dry cleaning. no bueno. Later on I find out that I was supposed to have left a credit card on file. Again, all things that the first time customer might want to know about especially when they physically only 2 to 3 days per week and don't even post their hours or days of operations on their door, receipts or anything like that. One and one here. Yelp lead me wrong on this one. Prices were normal hence the 2 stars.

Very fast, professional work for a conference presentation poster…read more Excellent quality and friendly staff.

Very creative and helpful in designing your graphic needs. Final products are made to your…read morespecifications and of good quality.we always get the sexy girl and Las Vegas rolls from the coralville site. Always fresh and well made. I would say best sushi in the area.

From start to finish, the communication was great and they helped with any and all questions and…read moreconcerns for our wedding on December 9, 2017. They were more than willing to change times. All the drivers were beyond helpful. Our party bus driver and Mark specifically were both very helpful and willing to do whatever needed to help all of our guests. Dustin Balius

From the owner: Black Diamond Limousine has been serving Eastern Iowa for over 15+ years, providing quality,…read moreluxury transportation for Cedar Rapids, Iowa City & Eastern Iowa. We cater to party buses, specialty limousines, & Large Bus Transportation. We are able to handle events of any size with out top-of-the-line vehicles. Our full-service company is here to help you arrive at your destination in style. Whether you need a party bus for a bachelorette party or a stretch limousine for your Black Diamond Limousine has you covered.

I've used Ace a few more times to service my generator. I wasn't given much of a choice as they…read morewere the only local service option for them. Thankfully they've been very competent. I've continued to just visit the shop to pay with check over paying for a credit card up charge. My previous interaction has made me much more aware of who can service equipment I buy. I now make sure there are at least two or three options for service so I'm not locked into a monopoly in service. This a me thing though and not a reflection of ACE.

I honestly cannot say enough good things about Ace Electric. We decided to install a whole house…read moreback-up (natural gas) generator. The first company (not Ace) that came out gave us an estimate of over $40k - new builds have the gas and electric meters next to each other, but on our older home, they're on completely opposite sides of the house, so we knew there would be additional costs, but we were shocked at that total (which put the project out of reach for us). Called Ace for a 2nd opinion. Their estimate was much more reasonable, and their tech (Jesse) was extremely knowledgeable and discussed all aspects with us (we needed to update our electric panel, move the meter from inside to outside, and needed a plumber for one bit as well). They were responsive and helpful as we were getting those other updates done, Jesse was prompt with great communication and the install went smoothly (this was especially appreciated as we have salt water fish tanks, so we had to set up alternate power for them on the day of install, since they can't be without heater and pumps for more than an hour or two--not that big a deal but it did mean we had extension cords running out through the garage to the car, and the Ace team was fine working around that). We had one glitch the first week the self-test ran, we texted him and he came by within 24 hrs, knew exactly what the issue was and fixed it right away (at their--well, the manufacturer's-- cost). We know we can call them any time we have a problem or question, or in a year if we don't want to do the service/oil change, he said they're happy to do it, but they're also fine if we feel comfortable doing that ourselves. Honestly, it could not have been a better, more positive experience and I would highly recommend Ace to anyone for any home electrical needs!