We have been using this US location for years for cross border shopping and we have always had…read moreexcellent customer service.

It was supposed to open on Sunday at 10:00. It didn't. There were no postings of any hour changes…read more I called and no one answered and there was no voice mail stating if they were open or closed, it just kept ringing. I waited an extra 20 minutes (10:20) and finally gave up. If they did change hours, the should have posted it; and have a recording of the store hours so no one is there waiting. I hate incompetence.

I am very very disappointed with their service. My family went Dec 19th (mid week) for the second…read moretime to get 3 packages that the Corporate Center couldn't find the week before. It took almost 4 hours for my wife, son and daughter to find their packages, and get this, they had to look for them on their own. The staff could not find the packages, nor did they have any record of them. After several hours of searching through unorganized piles in the back, my family did manage to find our packages. Others in line were not so lucky. The Corporate Center staff is fortunate that the line was comprised of polite Canadians, because it could have easily become and angry mob. I have told many people to stop using the UPS store and start using The Corporate Center, but I'm afraid I can no longer recommend their service in any way shape or form. It seems that just like the UPS store they have far exceeded their capacity. But seriously Corporate Center, if you are reading this, GET SOME SHELVES AND LEARN HOW TO SORT. It's not rocket science. Both my son and daughter said that given one or two overnight shifts, the two of them could have done a decent job of organizing the place. If you need a package between February and October, you'll probably be okay, but anywhere near Christmas, stay away. Sadly, this forces me back to the UPS store, who, while being slow, rude and disorganized, have only lost one package in 10 years - much better odds. And sadly, the other options in Ogdensburg, require a special customer number that cannot be entered into text-only name fields on most online merchant sites. Judging by the very negative comments from the people in line, I'd say this is the beginning of the end for the Corporate Center. You had your chance, and you blew it.

The first experience with them they couldnt find my parcels, second one they told me my parcel…read morewasnt there on Wednesday when i called but they had received it Monday. I called the owner and expressed my concern. Instead of were sorry she told me she didnt want my business and dont come back, then she hung up on me. Great customer service from an owner Marlene Chapple. Now looking at all these negative reviews its a wonder this woman is still in business

Superb service, easy-to-use, and just a great example of great cross-border business. Located in…read morethe funky and fun town of Ogdensburg, NY, NAC Logistics is the perfect place to use as shipping address when you need your stuff up in Canada but can't get it shipped there from the original seller. The shop also doubles as a hockey equipment shop, so if you need a stick or other equipment, you're in luck ...

Best border shipping place! Friendly folks. Great to deal with!!!read more

Staff is efficent and friendly. Although the building looks older on the outside, the service more…read morethan makes up for it. Best Post Office in the area.