Best post office in the area. Polite and helpful staff. I avoid Rockford PO because the staff…read morearen't friendly or interested in customer service.

The Roscoe Post Office is a local fixture. If you have any choice, this is the Post Office to come…read moreto. Everyone is helpful and goes out of their way to get you the service that you need in the best way possible. Staff are always friendly, even if the lines are long, like around Christmas. If issues arise with unusual services, they will track them down and pursue resolution. They make themselves accountable, which doesn't happen anymore. The staff will even remember you, a nice, small town touch. But -- much of what is done in this Post Office is done exceptionally well. Staff go above their duties and job descriptions to provide superlative service that feels personal. Much appreciated. Thank you.

This has to be the laziest post office in the entire united states of America. No wonder USPS is…read moregoing out of business. Sheer laziness. Dropped my packages on Sunday night in the drop box and they didn't even leave the building until Tuesday night. How do you justify that? You literally have to scan and move a box. Even if that entire building was full up to the top...I could move every single box in an 8 hour shift all by myself. This is pathetic. I hate paying to be treated like shit by lazy people. LAZY LAZY LAZY.

They don't answer the phone. I needed to talk a mail hold and called waited and it automatically…read morehangs up on you.

Good location! The building itself is old and needs a little face lift, but besides that the…read moreemployees are super nice, friendly, and helpful. This location also provides a lot of services in addition to mail, like applying for passports. We just applied for my sons passport recently and it was a breeze with their help (just make sure to print off and fill out the application online before you come in). A handy location that we go to often!

The mail service and delivery from this post office is disgustingly bad! For five years, I've been…read moremissing mail, but getting my neighbors mail, constantly. My packages for my business supplies are always late and it's caused me to lose money. I even had $1000+ priority box that required a signature just left on the sidewalk in front of my building!!! Each week I get a different neighbor's mail! I can only imagine where my mail ends up. I've received very private and important mail for people all over the city of Rockford. Unbelievable. I've lived in three major cities, and this is the worst mail service I've ever experienced in my life. I know it's not just me because similar experiences are posted all over social media, and I personally know people who are going through this all the time as well.

Needed FingerPrint service for a job requirement Nick was…read moreso patient and helpful ! It was easy to make an appt online and he took care of it 'on time' - was polite and walked me thru the process then helped me mail fingerprint copy to the work site requiretaking extra time to find the best mail rate for tracking services So appreciate this local business and its polite helpful employees

I had some old toner cartridges and asked Google where I could recycle them, and Google AI said…read morethat The Postal Shoppe on N Alpine Rd has recycling for toner cartridges. I then verified the information on the website for The Postal Shoppe, and it said, "The friendly team at The Postal Shoppe are big fans of the environment and always try to do our part to "keep it green" by recycling whenever and whatever we can." Along with "We encourage the residents and business owners of Rockford, IL to also do their part by using The Postal Shoppe as their recycling center.", along with a listing if items they recycle to include toner cartridges. However, when I arrived at The Postal Shoppe, I found the team anything but friendly. At first, I was told no, they do not do any recycling. When I asked about the website, the staff told me it was "not our problem", and "we don't care", and "we are not responsible for the website". When I pressed them on the information posted on the website, they said it was probably the old owners. So, I asked when the owners changed. They said it was 5 years ago, but again they didn't care and are not responsible. This review is for the attitude of employees at The Postal Shoppe. Instead of "I'm sorry we no longer offer that service. I'll let the owner know to update the website"; it was "not our problem", and "we don't care". To the owners of The Postal Shoppe, if you no longer offer a service that listed on your website, then you should update it. Apparently, it's been at least 5 years since this service was offered. Here's a link for the website: https://www.thepostalshoppes.com/Home-Business/Recycling-Services

I recently needed to ship a package overnight so that the manufacturer could repair it and return…read moreit to me the following day. Without it, my business operations were at a standstill. I paid for the shipping, received a receipt with a tracking number, and assumed there would be no issues. Marshall called me at 11:00 a.m. to inform me that the package had yet to be delivered. UPS reported they could not deliver it because the final destination was not open. I contacted the company I was shipping to and verified that they in deed received packages from 6 a.m. to 6 p.m. I relayed this information to Marshall. Throughout the day, Marshall personally called me at least five times, providing me with detailed updates on the progress of my package. Ultimately, the problem was resolved because of Marshall's efforts. This level of care and attention sets Roscoe Pack & Mail apart and has set a new standard for customer service for all companies. After this experience, I can confidently say that I will not use another shipping company. The trust and security I feel with Roscoe Pack & Mail is unparalleled.

Be sure to get a receipt if you drop a package off here as I dropped a package off that never made…read moreit to the UPS truck. I asked if they kept a record of the packages dropped off or if they scanned them and was told they do but "only for their records", the woman behind the counter became irritated when I asked if they could check their records, she laughed and refused to do so.

5 Stars - Waukegan Mail Depot…read more Always a smooth experience at this location. The staff is friendly, efficient, and helpful--especially during busy hours. The facility is clean and well-organized, making every visit quick and stress-free. Easily one of the best-run post offices around!

veteran owned, amazing conveniently located shipping location. you can drop off UPS, FedEx, USPS…read moremaking it a one stop for all including notary services, fingerprinting, and car registration. Zach is awesome and he had let me know they also make custom t-shirts. it's really calm and cute inside too!

From the owner: We are a veteran owned and family run shipping and printing company. We specialize in all your…read moreshipping needs and have years of experience. Not only can we ship what’s most valuable to you but we provided exceptional customer service.

2 minutes ago…read more Dropped off a FedEx package and got a dropoff receipt. The tracking on the FedEx website shows the package never got scanned, so there is no evidence it entered their possession. I stopped into The Postal Shoppe and asked if they could look for it. The guy was rude and unhelpful, simply insisting it was picked up and not their problem. I talked to FedEx as well, and even though they couldn't do anything for me, at least they weren't rude. Lesson learned: always drop off directly with the carrier. They scan it right then and there, and then the tracking shows they took possession. This package was for a Samsung trade-in, and I'm out $150. Never going there again.

I received a package from UPS that was sent to the wrong address. I drove over to the Postal Shoppe…read moreto give it back and let them know. I went in and told the guy on shift, and he said that I would have to pay $25 for shipping if I wanted to return the package that wasn't even mine. It's terrible service to make someone who isn't even at fault pay for your mistake. I wouldn't recommend this place to anyone.

FedEx In Rockford IL is a complete joke! They will put your packages as "out for delivery" then not…read moreeven attempt to deliver them because and I quote "well we had a high volume of packages to deliver so we just brought it back to our warehouse to deliver the next day" You'd think a multi billion dollar company, would be competent enough to know how many packages they can handle per day, and not overload a single truck. Customer service is a joke as well. They either don't speak English well enough for you to understand or they talk so low, and act as if they don't have signal and just don't respond or they go silenced so you hang up. They're not trained well at all.

I placed an order from coach for a samll handbag and the package stolen and they only delivered the…read moreenvelope. And to top it off the coach cannot send a replacement beacuse the bag is out of stock. I don't even want the refund. I want the product. I am so upset with fedex delivery