Good, convenient location. I've come here only a handful of times but usually has worked out great…read more A few times I've had to wait a bit (what usps location is that not true for) but days like today (Saturday morning) there was no wait at all. And whoever was working the counter on 10/7/23 was incredibly friendly, nice and helpful!

Managed to get in on a quiet afternoon. Interesting location because of how the streets are in…read morethis part of downtown, but it also leads to an abundance of places to park, once you know where the building is.

Good location! The building itself is old and needs a little face lift, but besides that the…read moreemployees are super nice, friendly, and helpful. This location also provides a lot of services in addition to mail, like applying for passports. We just applied for my sons passport recently and it was a breeze with their help (just make sure to print off and fill out the application online before you come in). A handy location that we go to often!

The mail service and delivery from this post office is disgustingly bad! For five years, I've been…read moremissing mail, but getting my neighbors mail, constantly. My packages for my business supplies are always late and it's caused me to lose money. I even had $1000+ priority box that required a signature just left on the sidewalk in front of my building!!! Each week I get a different neighbor's mail! I can only imagine where my mail ends up. I've received very private and important mail for people all over the city of Rockford. Unbelievable. I've lived in three major cities, and this is the worst mail service I've ever experienced in my life. I know it's not just me because similar experiences are posted all over social media, and I personally know people who are going through this all the time as well.

Just drove around Rockford in sleet and snow trying to find a Post Office that was open. Left at…read more3:45 for Kilburn in the sleet and snow to find it inexplicably closed. Their window states they are open until 5:00 pm on Saturday. No sign, no explanation. Called, but they were unavailable by phone, just a long beep and a hang up after twelve rings. Completely unprofessional. I've always been supportive of the Post Office, but USPS obviously doesn't give a damn about its customers. It's a week before Christmas and I was counting on Kilburn. After I left there, I drove to Harrison. Closed. Then to Charles St. Closed. I know the downtown station closes at noon so I didn't even try there. Got pack home after 5:00 after risking my life driving my tiny car in truly horrible weather. I don't know what more to say, but UPS here I come!

Maybe the other postings are suffering from depression because I grew up in the neighborhood and…read morehave always had a good experience at the Kilburn Ave. site. In fact, once I had live birds shipped to me and they called me before 8:00 a.m. and asked if I wanted to pick them up right then. I went over, they guided me to the back and delivered my birds to my car. All the way from New Mexico and it took less than 24 hours! I think if we all wore a smile it would show how much we appreciate these workers who work in a pretty thankless vocation. The customer is not always right. Sometimes we can change the world by the way we think and pass on a positive mental attitude. (That's P.M.A. for future use!)

**I sent this email directly to the store email more than a week ago with zero follow up. I haven't…read morebeen able to locate the contact information or ANY information on the franchise owner. This location is absolutely useless. if you want to drop off an Amazon return using their kiosk, then it's perfect. Other than that, drive over to E. State. I went there a couple of days ago with exactly what I'd walked in with in March 28th at this location and was in and out in less than 10 minutes. The employees at this location have no interest in doing their job. AT ALL. a complete waste of my time and energy. I will not go back there for any reason, as I would rather drive out of my way to do business at a store I know will be helpful if I need assistance.** I hope this email reaches the store manager and then also the franchise owner. I have been coming to your location for several years now for various needs and have always experienced helpful employees while there. On Saturday March 28, 2026, some time between 12 and 1pm. The employee whose counter I was called to was Aurora. I had multiple items I had carried into your store. Unfortunately, a medical condition is forcing me to leave a job behind and it's time to return all of the equipment. I was sent an email with instructions that I followed when I came into the store. From the moment I walked up to the counter I felt as though I was an inconvenience to Aurora. She saw me standing with my 10 year old daughter at the island counter with my pile of items, and when I walked up to her explaining what I needed she asked me if what I had placed on the counter was all of the items. I said no, and helped my daughter bring what was already inside to the counter, then asked her to go to the car and grab the last two things. The email from my company indicated that I should bring the items in and then show the QR codes attached to the email to the UPS employee in order to ensure I had each item to be packed. I did as instructed. Aurora became agitated when she scanned the code, telling me that it didn't tell her anything. Insisting that she couldn't help me and there wasn't anything she could do because the code didn't tell her anything. I explained to her that I was following the instructions in the email word for word, and if she wanted she could read them herself to see if I'd missed something. Her response was curt and rude as she said "No, I'm NOT reading your email." I said, " Okay, then what would the next step be?" She told me she didn't know because the codes did not tell her anything and she cannot help me, all the while continuing to treat me with rudeness and disrespect without reason. At this time I confronted her by asking if there is a reason she had been giving me a bad attitude from the moment I walked up to the counter? She responded no. She attempted to correct her behavior but failed. She scanned one of the QR codes again, again disrespectfully told me she can't do anything, see anything or help me and she doesn't know what I expect her to do. At this point I had had enough, she had a bad attitude, adopted a seriously disrespectful tone in an increased volume and all in front of my daughter. I chose to pack my equipment up as best I could. I let Aurora know that I did not appreciate the way she treated me the entire time I was at the counter, de as though I was an inconvenience in her day, being talked to so disrespectfully and being shown no regard or assistance in finding a solution to the issue at hand. I remained calm as my child was still present. We walked out with our things in our arms and put them back in our car. It was a complete waste of our time, a significant amount of time. And also of my energy. It took me days to get everything gathered and carried to my car due to my chronic illness and it flaring up due to the weather changes we've been experiencing. I had to take it out of my car again as we had a trip to my parents' planned for my daughter's spring break. It seems petty or small, but for someone who deals with chronic illness, this type of interaction snowballs my symptoms, not to mention the work it took me to finally get everything in my car. I came to a location I frequent expecting the same experience I usually have. But instead I was met with bad attitude, being made to feel like an inconvenience and poor customer service from the moment I walked in. I am not looking for anything in particular. I just wanted to be sure someone knew of her poor behavior in order to offer the opportunity for improvement.

I feel the quality of service from there morning shift members are trash. Horrible attitudes but…read morethat could come with lower wage people. If you seek orderly and professional service I suggest NOT to ever use The UPS store. Lindsay Wilczewski has low quality minions as employees.

* Armone* I just visited the UPS store on Riverside Rd. in Rockford, IL. I had a large number (8)…read moreof spring shirts to return, with the codes taped to each package. Because I recently received very bad news about my husband's health, I was very sad & confused. I mixed up many of my tags. An amazing young man named Armone took the time to let me pull up all my shirts. He had to switch stickers and undo what he had just done, and he did it with a beautiful smile. I felt like he saw my pain and made my day much easier. Thank you, Armone. You rock!

Got to store to return an item and they were closed. It was 10:30am on Sunday and their store hrs…read moresign right at the door is Sunday 10-3. No one in sight!! I called the store number to find out something and got hung up on. How do you run s store like this???? Several people left and would not wait. I waited over 30 minutes!!! Almost 11:00 and no one is still here. Stay away from this place! Not reliable at all!

Needed FingerPrint service for a job requirement Nick was…read moreso patient and helpful ! It was easy to make an appt online and he took care of it 'on time' - was polite and walked me thru the process then helped me mail fingerprint copy to the work site requiretaking extra time to find the best mail rate for tracking services So appreciate this local business and its polite helpful employees

I had some old toner cartridges and asked Google where I could recycle them, and Google AI said…read morethat The Postal Shoppe on N Alpine Rd has recycling for toner cartridges. I then verified the information on the website for The Postal Shoppe, and it said, "The friendly team at The Postal Shoppe are big fans of the environment and always try to do our part to "keep it green" by recycling whenever and whatever we can." Along with "We encourage the residents and business owners of Rockford, IL to also do their part by using The Postal Shoppe as their recycling center.", along with a listing if items they recycle to include toner cartridges. However, when I arrived at The Postal Shoppe, I found the team anything but friendly. At first, I was told no, they do not do any recycling. When I asked about the website, the staff told me it was "not our problem", and "we don't care", and "we are not responsible for the website". When I pressed them on the information posted on the website, they said it was probably the old owners. So, I asked when the owners changed. They said it was 5 years ago, but again they didn't care and are not responsible. This review is for the attitude of employees at The Postal Shoppe. Instead of "I'm sorry we no longer offer that service. I'll let the owner know to update the website"; it was "not our problem", and "we don't care". To the owners of The Postal Shoppe, if you no longer offer a service that listed on your website, then you should update it. Apparently, it's been at least 5 years since this service was offered. Here's a link for the website: https://www.thepostalshoppes.com/Home-Business/Recycling-Services

Great service. Mrs. Armstrong is extremely professional and helpful, from our first interaction…read moreover the phone we knew we were in good hands. She has very convenient hours to fit any schedule and is very punctual for her appointments. Highly recommended!

From the owner: Mobile notary. I come to you to notarize your documents. read more

Highly recommend! I went to 3 other businesses and none had a notary!…read more This business is friendly, efficient and pleasant to work with. Now I know who to use fans recommend in the Rockford area

Barbara's notary service was beyond exceptional. It was sheer luck that she lived down the street…read morefrom my family. Her ability to visit us remotely really aided our family in a time of need. My mom was in hospice care and was unable to physically leave the house. Barbara's notary service allowed us to prepare legal documents under extreme circumstances. She was professional & courteous. We are beyond grateful and highly recommend her services.

I barely rarely ever do a review But when an owner of a…read morecompany pisses me off as much as this owner did to me I'm gonna spread the world everybody's going to know this It started when I have a legal letter that I need to send across town in Rockford I told the kid at the counter that I needed this piece of paper sent across town in a Fed ex envelope with a signature he said when does it need to be there I said I don't care it needs a signature he put it up on the screen and said which one do you want the cheapest was $28.95 are you serious so after I left I ended up paying $33.95 I knew something was wrong so I called the manager across the street at FedEx She told me that for that price he sent to express even though FedEx is price for express signature is $14.44 the owner of quest seven called me after his manager said that there was nothing they could do and then I would have to come and pick it up and take it to FedEx I said no I want you to take care of it she says I can't the owner is out of town the owner calls me back a half an hour later and gives me this attitude in a message that if you want your envelope out you better get over here immediately or I'm going to ship it anyhow I got over there and he was waiting for me I thought he was out of town he says there's no such thing as sending a FedEx envelope ground you have to send it express I said that's not what FedEx says I told him I own my own business and I have a big mouth and I'm gonna spread the word everywhere I've been going to this place for over 30 years are used to know everybody that work there and the owner until this idiot took over and I knew just looking by him years and years and years ago that you could tell he was a real jerk and it came out to play he's one of those guys that thinks he's God's gift of the world and he walks on water I told him I would never be back and I'm gonna tell everybody about you ripping things off people off he says I don't care good and flipped me off is that how the way you run a business a shipping business if you're reading this I suggest you call FedEx across the street and West Lane Rd. a matter of a half a mile away you'll save lots of money do you have money to throw away do you I don't have money to throw away if you got money to throw away you can come my wayAnd if you read this and you go there anyway Tell Tim I said hi

From the owner: The one stop shop for all of your packaging and shipping needs. We can handle all of your shipping…read moreneeds from packaging almost any item that comes through our doors to shipping it out domestically and internationally.