Sometimes think they are TRYING to allow our USPS to be privatized, which would be horrible. But…read morefor the second time in a few months a package mailed via priority mail has stalled for days somewhere between the Rye PO & California. This time a Christmas package mailed on Dec 15 did not arrive until Dec 26! I could have driven it there myself in that time. This is insane.

Atrocious customer service when I came by to drop off a prepaid package. Very rude attendants. I…read moreliterally live 2 blocks from this post office and would rather drive 20 minutes to the Scarsdale location to get better customer service. These folks were truly miserable.

Tu 9/16/2025 12:40pm Alyssa was super friendly and knowledgeable. She guided me through the best…read moreoptions for packaging up the vitamins I needed to send to my son at college and expertly indicated my best shipping option as well. So helpful! Thanks Alyssa!

One of the few USPS locations where the staff is actually helpful. We were in and out with no…read moreissue. We had some lingering Christmas gifts to send out to family that is out of town and the agent at the counter helped us properly label our package and suggested the best and least expensive way to send it. This is a mush smaller post office than I am used to and I am sure we caught them during an off day and off hours so that definitely worked in our favor but all I know is, we got our business done without receiving any attitude and left happy that we completed a much anticipated task.

I've been a loyal customer of The UPS Store in Greenwich ( 0822 ) for 10 years now. I bring them…read moreantiques that I sell from my online marketplace , 1ST Dibs. A year ago,I brought them an item that they packed and shipped, and it arrived broken. A week later, I brought them another item that they packed and shipped. It arrived broken. luckily, 1st Dibs' insurance policy, covered the losses. The next week I brought them a $1250.00 ceramic planter that they packed and shipped. It arrived broken. Three items in a row broke!! Unfortunately for me, 1st Dibs said they would no longer pay since there were to many claims. They advised me not to use this UPS store. My only option was to file a claim with UPS, which I did. A few weeks later UPS denied my claim because they deemed it improper packaging. For a year now I've been trying to get a refund for the broken planter with no avail. At first I thought Shalmi was sincere, but i now realize he was just appeasing me , hoping I'd eventually go away. A month ago, I went one more time to see if Shalmi was going to refund my money for the broken planter. He offered me a few free packing fees instead. I figured it was better than nothing. So the next week I dropped off a pair of mirrors. Guess what? One mirror arrived broken! I give up. This has been going on for a year, being brushed off, no phone calls returned, he never even reimbursed me for the exorbitant packing fees of the broken items!! Hopefully I'll have better luck in small claims court.

I don't understand why these 2 people behind the counter are working in the service industry?!…read moretheir job is to provide a service and "maybe" be polite with your costumers? An older lady and a gentleman and none of them greeted the costumers when we walked in.... and not a "thank you" neither when I was done with my transaction. very rude service! It felt like they were bothered because I walked in and requested to ship a box. Does UPS train their staff before placing them behind the counter? I have been to other UPS stores and their staff are friendly, attentive and helpful!

I went to UPS in Rye , NY today to ship a package. Greg was at the counter . He was so pleasant and…read morehelpful. Best manners and customer service. I also spoke to the manager who was a young guy and he was just as kind and helpful. Thank You for great service!

Worst customer service ever. Needed a package overnighted to Chicago. Paid for it at 11:48am with a…read moreguaranteed delivery next day before 8am. Cost $144. Did it arrive ? Not even close. Ten hours later and the tracking says it's in NY. My label wasn't even created till 6pm in Rye and did not get to Elmsford, NY till 11:21pm. They claim the drivers must have missed the air mail pick ups. Obviously didn't miss them as it says the label was not created till 6pm on the website. It was this stores responsibility to put the car keys in a box and package it. That's what I paid for.Went in to talk to them at 2pm and they said they would call me back with an update. Did someone ? NO !! I called three times till close at 6pm and got the same old excuse. Have they reimbursed me for not coming through ? said it will take a week for the complaint to be investigated. Meanwhile the update says " The delivery date will be provided as soon as possible. So, my family have no car keys to drive their car and Ubers are mounting up.

Office hours are 8am-6pm Monday through Friday. I arrive at the post office today, Thursday 6/18 at…read more5:22pm and they are closed. No sign for early closure today just no one there. Guess they decided to give themselves an early weekend without telling anyone.

I would give zero stars if possible. This afternoon around 4:15 PM, I waited in line for 25 to 30…read moreminutes. There were two associates--one woman wearing a mask who was helping multiple people, and another with glasses who was just talking until she finally assisted the gentleman before me. When I reached the front of the line, the woman with glasses told me her computer wasn't working correctly, and her label printer wasn't functioning, so she couldn't help me. I asked if the second associate could assist, as she had just printed 5-10 labels for the woman in front of me. Before I could even approach her for help, she loudly declared, "That's it, I ain't doing anymore labels!" I was shocked by how rude she was, making me feel like I had done something wrong just by coming in with a QR code. Instead of trying to help, she refused to assist, leaving me with no choice but to walk out without mailing my package. I expressed to both associates how incredibly rude they were and that I didn't deserve to be treated that way. There was a line of over eight people behind me, and I had already waited with about eight people in front of me. I understand that USPS employees may not always be happy with their jobs, but a little decency is expected when someone is kind and simply asking for help--especially when it's your job to print labels as part of the service. I do not recommend this location, and I hope management addresses this issue with their team. This is not how a community USPS should operate.

Arrived after closing to drop off a letter and Tavon was very helpful! 5 stars for himread more

So ungodly nasty and rude. Marlena Pina was so nasty, looking at one page of our paperwork, finding…read morea small error and bit out head off for it. We redid the 2 pages and brought it back. She then found another error on the page she hadn't looked at and again bit my husband's head off. Lady, next time to your job and examine all the paperwork before sending us back to make changes. She verbally attacked my husband and he said to her well you only pointed out the one issue. She got mad and screamed at him that "don't you accuse me of anything SIR!". Her behavior was simply shocking. How are these workers allowed to speak to customers like that? Will never go back to this location.

When Government works it works. Nice staff easy process. I was able to complete my missionread more