We all know how some post office workers are always getting a bad rap for being unmotivated,…read moredysfunctional and the best one- dismissive. This is why I (try to) avoid coming to this location at all cost and instead- go a bit out of my way to the Bronxville or Scarsdale post offices. So why come here then? Because this is the main branch or flagship or whatever you wanna call it in White Plains- so I have to suck it up and pick up my mail. But granted- I've had passports done years ago here and service was alright. This branch is kind of dim- but fairly sized located on Fisher Ave and away from White Plains' heavy-traffic downtown area. I didn't have that peachy-color pick up slip you need in order to pick up my mail- so I tried my luck with a snapshot hubs had sent me. Thankfully, the lady behind the counter was nice enough to hand me the mail with the snapshot and my ID- and I was good to go. But listen...it happens... if you don't crack a smile at coworkers here- you ain't getting the same thing in return- some days are good. Some days are way off.

Won't deliver mail for 4 months. No one is in charge. Complete incompetence. Supervisor and post…read moremaster voicemails are full (on purpose). Completely unresponsive. Keep changing mail carriers and they never show up.

Clerk definitely couldn't be bothered to get off her phone to answer questions.. bad customer…read moreservice

Sign said they close at 5 but the door was locked at 4:30. Not a fan of that but the workers are…read moremuch better than the ones in the Mamaroneck (the town not the street) branch.

When Government works it works. Nice staff easy process. I was able to complete my missionread more

I would give zero stars if possible. This afternoon around 4:15 PM, I waited in line for 25 to 30…read moreminutes. There were two associates--one woman wearing a mask who was helping multiple people, and another with glasses who was just talking until she finally assisted the gentleman before me. When I reached the front of the line, the woman with glasses told me her computer wasn't working correctly, and her label printer wasn't functioning, so she couldn't help me. I asked if the second associate could assist, as she had just printed 5-10 labels for the woman in front of me. Before I could even approach her for help, she loudly declared, "That's it, I ain't doing anymore labels!" I was shocked by how rude she was, making me feel like I had done something wrong just by coming in with a QR code. Instead of trying to help, she refused to assist, leaving me with no choice but to walk out without mailing my package. I expressed to both associates how incredibly rude they were and that I didn't deserve to be treated that way. There was a line of over eight people behind me, and I had already waited with about eight people in front of me. I understand that USPS employees may not always be happy with their jobs, but a little decency is expected when someone is kind and simply asking for help--especially when it's your job to print labels as part of the service. I do not recommend this location, and I hope management addresses this issue with their team. This is not how a community USPS should operate.

They seem to have a problem about doing work during their work hours I understand you want to go…read morehome but if a customer comes in needing help and there's only 5 minutes you should service them not tell them it's a little too late to do anything which is a common practice here.

Sometimes think they are TRYING to allow our USPS to be privatized, which would be horrible. But…read morefor the second time in a few months a package mailed via priority mail has stalled for days somewhere between the Rye PO & California. This time a Christmas package mailed on Dec 15 did not arrive until Dec 26! I could have driven it there myself in that time. This is insane.

Atrocious customer service when I came by to drop off a prepaid package. Very rude attendants. I…read moreliterally live 2 blocks from this post office and would rather drive 20 minutes to the Scarsdale location to get better customer service. These folks were truly miserable.

Arrived after closing to drop off a letter and Tavon was very helpful! 5 stars for himread more

So ungodly nasty and rude. Marlena Pina was so nasty, looking at one page of our paperwork, finding…read morea small error and bit out head off for it. We redid the 2 pages and brought it back. She then found another error on the page she hadn't looked at and again bit my husband's head off. Lady, next time to your job and examine all the paperwork before sending us back to make changes. She verbally attacked my husband and he said to her well you only pointed out the one issue. She got mad and screamed at him that "don't you accuse me of anything SIR!". Her behavior was simply shocking. How are these workers allowed to speak to customers like that? Will never go back to this location.

This one lady is so rude. Awful experience with her every single time. I don't understand how she…read moreis still working there if all the bad reviews involve her.

Their website says walk in passport appointments from 8-10 on Mondays. We showed up at 8:15 and no…read moreone was there. We rang the service bell and were rudely told to come back at 9, door slammed in our face no more information provided. This is the third time we've tried to get our son's passport at this post office.

I received great customer service! The lady that assisted me was super informative and professional.read more

What a beautiful building outside and inside. I wish they kept up with the Maintence inside and not…read morelet the beauty and old architecture disappear. Post office is a bit busy at times but service is acceptable.

Convenient location. Staff is always helpful and friendly. My only knock is I shipped something…read moreonce, which they weighed, and then I got a bill saying I hadn't been charged enough. Weird. All in all, good location.

Maybe I'm crazy...but when I've paid for parking to come print something at FedEx "print and ship",…read moreI kinda expect the printers to work. I needed to print a simple gift certificate for my husband's birthday. You have to pay by the minute to use the computers here. So I jumped on, hit "print", changed the settings from b&w to color, and waited for it to print. But it didn't. I went to the machine, it said it was out of magenta toner. I went to one of the staff, who told me to wait, because she was training another employee on how to ship something. Never mind that I'm paying by the minute. She came over to the printer and said " just a minute I need to see if we have the toner." What?! You're a print shop, I came to print 1 thing in color and you're not sure if you have the color toner?! I got frustrated that the meter was still running so I logged off. She didn't find the toner so she gave me another option for printing at another machine. "But I already paid for the printing over there, so are you saying I need to pay again?" She asked me for proof via a receipt. Thank heaven I had selected "email me a receipt from the computer" before I logged off. Showed her the receipt. She said she'd reprint it behind the counter for free. Then she showed me a way to print items in the future from my email without having to login to a computer (3 stars for that, as it was very helpful) and she got me my printed gift certificate before I left.