The attitude of the people that work inside the post office. They are rude and think they are…read morebetter than others. I adore my mail carrier but the people that work the counter are rude.

Friendly staff, able to take care of multiple issues easily. They lock up the building at night,…read moreso you unfortunately can't access to self service kiosk to print labels, etc. Because of this, I wish they would stay open later in the day, like 5pm on weekdays.

Absolute worst experience ever. I have lost all confidence in the postal service. Sent an…read moreovernight envelope at 9:30 in the morning to reach its destination at 12 noon the next day. 12 noon the next day, not there. 12 noon the day after, not there again. I go to the post office to see what's up. Their response: "Why are you here?" Why the f*$% do you think I'm here?! RIDICULOUS. Never using USPS again. Hope they cease to exist soon.

Friendly service today and yes, the clerk had a sheet of postcard stamps for me. I need these for…read morethe dozen post cards I picked up at Faneuil Hall and need to email. Jeez, $0.61 each! The post office clearly looks like it was built during the New Deal era. Classical Revival style and all that. Post office boxes and pickup boxes you can use to get your package after hours. There is street parking all around. [Review 1130 of 2025 - 1273 in Massachusetts - 24683 overall]

This post office is a terrific place. It filters the mail for Mt Holyoke College in this small New…read moreEngland college town. It also serves the community as a central meeting place and town announcement board.

the last two packages in a row usps messed up! my latest package over a week late,and got lost 3…read moredays ago in springfield, currently "missing in transit" package before that was a small parcel (1'×2"×2.5") was a tiny box full of expensive items and the carrier ignores the note thats on my porch and the note i left in the "special.messages section" when i ordered my item! thus package was stolen, because they couldnt be bothered to put it in the mailbox like it explicitly says i filed a police report and the police also already told usps they need to put my mail inside the mailbox when this happened last year thanks usps for not fixing either issue!! i just lost over $300 i desperately need

Avoid this post office like your life depends on it. Highly unreliable in terms of processing,…read moredelivery and customer service. I can't tell you how many times I've had my mail misdelivered or received someone else's mail who doesn't live remotely near me. I've filed numerous complaints with responses from supervisors and the Postmaster with each complaint going unresolved due to the inept employees who handle and deliver mail at this branch. Would do anything to have the Southwick branch handle my mail.

I was supposed to get two books I ordered on Monday according to Holyoke email. I did not receive…read moreon Monday or Tuesday. All my six pieces of mail on TUesday were soaking wet.

Also, 12/30/2023, I was there for mailing an international package. I was charged for $98 something…read morefor a $17 USPS paper-box, and insurance for up to $200 (it's value marked as $150 mail). On the receipt, there's no such thing like: how much was the charge for the insurance. If $98-$17=$81 is the insurance charge for up to $200, that could be too expensive. Even worse, the value is marked as $150, while I would have to pay extra $50 like "air" because this $50 wasn't inside my package. The clerk was a senior lady. She's nice obviously with her smile. However, she seems was not familiar with her work, which could be the reason that this happened to my package. Did I get overcharged for mailing that package??

I've had a mailbox at this location for 9 years. It's always suited my needs end the people at the…read morestore are kind and helpful, often reminding me of discounts that I may be able to take advantage of when shipping items. I highly recommend this business!

Usually, I've had no problems sending my returns through here, but I discovered an exception. An…read moreOld Navy package that I had sent through this UPS store for returns in April ended up at Macy's somehow. I found this out because Macy's sent it back to me in a package that just arrived today, with a note saying that I attempted to return it to Macy's, which I did not. My package was clearly sealed and labeled, and had the printed slip on the inside. But now that I have the package back, it's too late to send back for a refund. I know there's nothing that can be done about it now, but I'm honestly confused as to how a package clearly labeled for returns to one major chain ended up sent through a completely different company's return system. And now I can't get that money back. The Pleasant Street staff are nice and I don't want to be *that* customer, but please do better in the future.

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.

Gabby from the Chicopee MASSACHUSETTS office is very rude not only me, but to other customers. I…read moream here quite often. Today an elderly woman thanked her, and she just walked away. What happened to thank you have a nice day? She is they employee.

My son and I were in and out here. I had to finish mailing off my husband's birthday invitations…read morefor his party at home in Miami, Florida. A few customers were in line. When it was my turn, the gentleman was pleasant, got me the postage that I needed, and I was done. I may visit again if were still here.

Just dropped off a package five minutes ago. Told the kid at the desk it was fragile. He…read moreimmediately tossed it about 7 feet into a bin with other packages. Needless to say, until they hire more competent staff, I'm going elsewhere for USPS services moving forward.

By far the worse my packages get left out in the open for everyone to steal, I have everyone's mail…read moreexcept my own in my mailbox. I almost lost a housing opertunity because the mail I was supposed to get when somewhere else. Ever since my post lady left its gone downhill. There's not so friendly ladies in the office either. I typically head downtown for shipping packages out now

It's perhaps unexpected for you out here that I am reviewing this but then again you have to see…read morethe whole picture before saying anything. Okay in ways it has some stuff like coffee, food, lottery, alcohol & even printing/shipping capacity & this is an asset if say (my case so) you have to make copies of your ID for tax purposes so you can mail out & they even got it plus they show you what they've done so you can tell them if okay or not but they will make sure it's right & properly done. My case was low cost & even if you have to pay a slight fee for a card nevertheless no complaints from me & they even sent a text with receipt in so you can mark on your statement. Now you know.

From the owner: We are rated the most trusted store, serving in neighborhood from more than 40+ years and people…read morealso called us “The Purple Store”. Now we are part of Shipping Industry and also offer all the services offed by Post Office(Shipping via FedEx, UPS, USPS) with more convenient way. Now also selling BEER & WINE. So, no more stand in line and west your precious time. We have unexpected addition of beer and wine sales, we offer an ever-evolving range of convenient services to meet your needs. Offer daily necessary items like milk, bread, eggs, fresh cheese, frozen items, all kinds of drinks, home grocery, chips, candy, always fresh coffee at affordable price. Offer full lottery & tobacco products (like cigarette, chewing tobacco, E-Cig). We are authorized pickup center for Wish & retailers of Lycamobile. We also offer affordable ATM services. Now you can buy any Crypto currency at our ATM machine at very low fees. In addition to this, our customer service representatives are very friendly and cooperative. Offering new services… Shipping domestic & international via UPS, FedEx & USPS Full printing solution for individual & business Faxing & copying services for individual & business Public Notary Passport photo & processing services Reliable document Shredding Service for individual or business. For our customers' convenience. Accepted payment methods… EBT All major credit & debit card Apple pay Samsung pay Cash App