Finally, a UPS store in my old stomping ground of Upper Darby. Previously I would have to either…read moredrive over to Wynnwood or Havertown to drop off packages but noooo more! I dropped off a package, got a receipt, and was out and about just like that. As the first review here I'm giving it 5 stars cause of the location and the quick service I just received. Only time will tell to see how this location does.

1. Intending to setup a mailbox, I asked to see a copy of the terms and conditions of their rental…read moreagreement. Employee #1 reluctant to provide rental agreement insists that it can only be provided when I sign up. I asked how I will know I want to setup a mailbox without reviewing the terms and conditions of the rental agreement first. Employee number #2 (Benjamin) instructs Employee #1 to create a dummy account in order for system to generate the rental agreement for me to review. Red Flag #1 - Hurdles to providing rental agreement for a customer to review. 2. Upon reviewing the rental agreement, I ask clarification about item #15 on the rental agreement which appear in all CAPS which states: a. "15. CUSTOMER HEREIN AGREES THAT THE TOTAL AMONT OF LIABILITY OF THE CENTER AND TUPSS, IF ANY, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR PERFORMANCE HEREUNDER SHALL NOT EXCEED $100.00 REGARDLESS OF THE NATURE OF THE CLAIM. (INITIAL:___)" b. I asked a hypothetical question. If I were to buy a Apple Macbook valued at $3,000 have it mailed to the UPS Store. If I come to pick it up after being notified I have a package, and the store is not able to locate the laptop that was delivered to them. Will I be reimbursed for the cost of the laptop the UPS Store can't locate or went missing? i. Employee # 2 (Benjamin): Yes, we will reimburse for the laptop. ii. Me: But item #15 in your rental agreement says your liability is limited to just $100. What you are saying is at odds with your rental agreement. Are you going waive part 15 of Rental Agreement? iii. Benjamin: No I am not. Red Flag #2: Rental agreement at odds with what the UPS Store employee tells you. Employee #1: Approaches me. I hand him the rental agreement he had just given me and point to item #15 in rental agreement. He reads it and says that part is in error. Me: So are you going to follow up and fix the error? Benjamin: No we are not going to fix it. You have to call to fix it. Me: It is your contract. If it is error you need to fix in YOUR contract. It is not the customer's responsibility to fix your contract error. I ask for the rental agreement back from Employee #1. Employee #1 refuses to return the rental agreement, crumples it and tosses into the trash angrily. Benjamin looks on approvingly without saying a word at Employee #1's unprofessional behavior. Red Flag #3: Employee #1 and Benjamin refuses to let me keep a copy of the rental agreement. Wonder why? One of the reasons people get a mailbox is to know their mail and packages are kept safe and secure. In fact, you would be spending hundreds of dollars per year for even the smallest box but the UPS Store's liability in total is just $100 no matter what. Clause #15 and overall rudeness of the employees leaves for a bad experience. I would give negative stars if that was possible. BTW: I was able to get a copy of the agreement from another source even though Employee #1 refused to return the hard copy document I gave him to review section #15. Image attached of section #15 of rental agreement.

Heather the supervisor for the Havertown pa post office is pretty cool and professional. I am…read morehaving an issue regarding finding my package that was mailed to a customer and she was helping me out and navigating the hectic and busy environment that was taking place in the background. Although you can tell it was busy she gave me personal attention and addressed my needs.

I want to say how much we absolutely love our mail carrier Patti!! She is the best mail carrier we…read morehave had ever at our business in all the years we have been in business which is 21 years. We have had so many different carriers over the years and she has the BEST personality!! She is so prompt and answers any questions we have. She helps us to understand the differences in our return mail that we don't understand and the little things we need to know when mailing certain things out. Shes so knowledgeable about her job. The entire building here loves her from the other businesses as we have mentioned to each other how we like her. We always can count on her at the same time to be here so we know when to have our mail ready. She never mixes up any mail like other carriers have. She has shared the personal touches from her homes she delivers too with very quick info on how much she enjoys her route and the personal touch she has with the homes and very quick cute stories of the people. You can tell she enjoys the route and her customers. I hope that she gets recognized for the great job she does and the great personality she brings to the office when she stops in. You have a quick, knowledgeable, very kind bubbly, fun, personable (which is is important), professional employee that I really wanted to make sure to recognize for her very hard work. Others could lead by her example of what matters to your customers. The one thing I forgot to mention that has been important to our office is that even though we dont have mail for the day she always stops by to see if we have outgoing mail. Old offices before wouldn't do that and its important to us as we will have outgoing mail that cant sit here if someone skips coming in when we don't have mail. So the fact that Patti does that is actually important and stands out to us. We want to thank Patti for her little things that matter and the personal touch she brings to her customers.

I always go to Mailsource instead of the post office. They are so friendly and helpful over there…read more Such a pleasure knowing when you go in you'll be treated with kindness and professionalism. Thanks guys!

I have been going to Mailsource for many years and have always been extremely pleased with their…read morecustomer service. Both gentlemen behind the counter are very efficient, while also being kind and helpful. I have no idea the last time I was at either a FedEx or UPS store. I take all my business to Mailsource!

Their spam is relentless, poorly formatted and written even worse. If it didn't become annoying it…read morewould almost be comical.

These people will literally harass you everyday via emails and phone calls until you give them…read morebusiness. It is exhausting and they have already been reported. Who wants to do business with people who dont listen??

I went here to print a welcome sign for an event. The employee working was very helpful and took…read morehis time to ensure the sign looked great. The sign was pricey but worth it because it looked great. I will definitely go back here for future needs.

I love coming to this Staples, Mrs Rita is amazing always greeting everyone with a smile and…read moreextremely helpful and knowledgeable about what's going on in the store. The store is organized and everyone is helpful here. Mrs Rita is just exceptional!! Yes, I recommend this Staples!!

Visited this place to return a package and I should have known better. The woman was rude and…read moredismissive. She told me to just place my box "over there" I waited a while until a sticker was placed but she said she'd get to it. And that's my fault for believing her because wouldn't you know it my package went missing. Not only terrible customer service but awful professionalism. Liberty parcel is right up the street. I'll continue to go there and I would recommend them.

Super friendly people with excellent service. Great value. Would recommend checking this place out…read moreif you need their services.

My situation is not typical for using a retail post office. This particular office happens to also…read morebe a base for other miscellaneous tasks where a person in my designated region has no choice but to use this particular post office. The mailbox I use had a lock that needed to be repaired, and the situation was such that this post office was responsible for making the contact. I'm not sure how much of the processing was on the locksmith order and I'm not privy to the communication between the respective locksmith(s) and post office. The locksmith(s) might be private to the post office rather than from a local company. I made my request on a weekday afternoon and was told that an order was put in and that there was no way to know how long the lock repair would take. I left my phone number and offered other pertinent information and offered to give them other information they might need, but that request was declined. I called in one week later on an afternoon weekday, and I was told that the order was still in but that I didn't need to call and that the order was still put in, and they confirmed my phone number with me. The representative seemed kind of annoyed I had made a phone call at all. One full month or a bit more after my initial call, I visited the post office in-person in the afternoon. They told me to make a call in the morning only and that the morning staff handle lock issues and not the afternoon. I don't remember if they took down my information, but they should've had it at this point regardless. Due to personal situation and work, I was not able to call until the following Wednesday morning after that. Tuesday night, I noticed the lock was finally handled, but there was no update on the keys. They told me that I could not have the keys delivered and that I would have to come in to the post office. I went in-person in the morning the next day afterward and in-person, the staff told me that the keys have been sitting around for so long that they sent them out with the carrier today. So, after telling them where I would be, I immediately went back to be available for the carrier asap. During all phone calls and in-person meetings from the beginning, I left the respective information including situation about how the keys had to be dropped off elsewhere nearby for personal reasons. The staff that work in the morning and the afternoon are apparently different, and it turned out as huge disconnections one after another for me. It has negatively impacted my own life and work. The pandemic, the lack of interest in jobs that may interest customer service, issues with shipments and transportation system in general presently, and the funding problems with the weird regulations preventing workers from working certain hours outside standard hours without enough of a case to warrant it, and the issues with raising rates has lead to a discombobulated system for things not in a standard realm. Some/many other foreign country post offices are worse for sending things out of the country at least or receiving packages. It seems unless we want to pay more via a reputable carrier such as UPS or FedEx (if we can), for many things where it is more money to use those services, it isn't worth sending out by those services for many shipments. The flow of standard services seems to go by well and the staff are professionally nice here.

The older Caucasian gentleman who works here is extremely rude. Any time I visit this post office…read moreit could be years later and he's at the front, he has an attitude like he's irritated with customers. It's time to retire Buddy.