Going to the post office has always been simple. Buying post stamps and shipping off items have…read morebeen my go-to at this location. For this visit, we needed to get a collection of stamps. Sophia usually handled that arena by mostly ordering online, but we were running short so I was given the task to pick some up. It was right after I got off work so I stopped by on the way home. Foot traffic was very minimal which resulted in no wait at all. I actually stood in line for no longer than 15 seconds. As stated earlier, it was for buying a book of stamps. To my surprise, the cost for the book was over $14. Back when I used to ship items off by mail, stamps cost under $10. It's crazy to see the prices go up each year. Unfortunately, we have to accept the changes and move on. Besides the price increase, the transaction went smooth as usual. I know this location will always come in handy for yours truly. Till next time :)

Staff was very helpful. All items for flat rate shipping were in stock including 10 boxes of the…read morelarge flat rate shipping boxes I needed. Large selection of gift cards is convenient for people sending out mail and wanting to throw in a few dollars. The facility was clean and hand sanitizer available upon entrance.

I had to get a piece of mail forwarded. I'm aware that you usually are able to…read moreJust wrote 'does not live here. Forward to or whatnot'. But this particular item was important and I knew the correct owner so I wanted to actually talk to a person and make sure the letter made it to the rightful person Parking is perfect here as there are places in front as well as the store is in a major shopping center with lots of spots When I walked in I was greeted by the gentleman behind the counter there were about four people In front of me but he moved very quickly and efficiently no one seemed rushed at all I killed my time looking at the nice holiday packaging that was displayed they even had Peanuts like Snoopy the dog When it was my turn he helped me and assured me that they would get the letter to the right person by the end of the week it was a very pleasant experience

Relatively new post office location in Hidenwood -- used to be located in an old building behind…read morethe Sun Trust bank, but they tore that down and moved it over here. Now it's far more modern and upscale than it used to be. Right next to the Bryd's diner -- so convenient and easy if you need to stop in for supplies or to mail something. It's ALWAYS packed and crowded though, so plan to wait in line for a while. At least now there is much more parking available to get in and out.

Male counter staff is polite, matter of fact and helpful. Female is rude. She knows everything and…read moreis adept at being unhelpful and condescending. Ok if you are one of her "usual" customers. Saw her scream at one older person at Christmas, but let some other person who had bought wrong type of postage back in the front of the line. If you have a problem with mail delivery, it is always your fault. No matter the issue, she knows better. Done with this location and this obnoxious woman! Worse than other locations I have dealt with in VA and other states. People like this give USPS its bad reputation.

Went in to mail 6 boxes. The computer system had an upgrade…read moreover the weekend and kept freezing during my process. Tamya handled the frustration better than I did. She also explained to the ever expanding line of customers what was going on. Full professionalism from both Tamya and Racquel.

This post office is wonderful! Although the first time I drove by here I didn't even realize that…read moreit was a post office, the lady at the front desk (I've only ever seen her) has always been very sweet and very understanding for my forgetfulness!

So, I received the wrong package from Amazon in the mail and needed to return to sender. After…read morecontacting Amazon Customer Service they asked that I return it (for which they'll provide me with the shipping label) to my nearest mailing office. Now, because Google is my Uncle, finding a packaging service near me was as easy as 1,2,3. Pac-N-Mail Plus is a resource space for packing, shipping, printing and business service needs of the residents and businesses in the Hampton Roads Area. Pac N Mail Plus is simply a one stop shop. Walking in, I was immediately embraced with RockStar Customer Service. After being greeted and having an awesome conversation about some of the great business products here, I was immediately assisted with my return. Any entrepreneur would appreciate the outstanding services here that will allow one to do exactly what's needed quickly to go about the rest of the day. Such a dedicated team too! As the young lady was assisting with printing my label to return; the gentlemen showed interest in the portrait frames that I was eyeing, which opened up yet another great conversation. The staff team here were professional and truly understand RockStar Customer Service! Wasting no time or money by ensuring the correct products and services at the right price. PAC N Mail Plus can pack and ship it all. In addition to being such an amazing pack and shipping service, PAC N Mail Plus is also Hampton's premier copy, print and document services center! Convenient store hours, large or small packing/shipping, black and white or color printing, Pac N Mail Plus does it all. Thank you! Happy Holidays!

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

Horrible service. This location needs to stop taking people ahead of closing time. I was grateful…read morethey let us in 3 minutes to closing, but I had some issues & took a little longer than I anticipated. I basically got kicked out while I was still in the front desk finishing up. Next time, I would have rather been turned away because they were about to close than wait in the line & then essentially get kicked out.

My first time visiting this location since Kroger relocated to this strip mall. There's a lot of…read moreparking however maneuvering to the storefront can be dangerous as it's near a main drive-way in with cars turning in four directions. You may purchase PO Boxes here as well as drop off pre-paid shipping. The floor was marked for social distancing, one bottle of hand sanitizer could be found on the counter. The waiting room was blocked off, allowing only 1 person to be in line in the air conditioned part. This caused a backlog of people trying to social distance in line. Staff was helpful and pleasant.

Staff are helpful, knowledgeable, efficient and polite, they try to find you the cheapest way to…read moreship your package if it doesn't require to be anywhere at any particular time. It can be a bit slow as it is really busy at times, but that's because they normally have one person behind the counter. PO Box access at all hours, which is a plus if you're a night shifter. Lunch times are usually between 1-2pm, but this is not always the case. Depending on how busy they are before lunch, they may take a later break, so don't be surprised if it's still closed at 2:45pm...

Older ladies work in there. They give me "NEXXXXT!!!!" Vibes. (Aka...I'm just here to get paid,…read moredon't have time for this) I only go here if I ABSOLUTELY have to.

I called multiple times about a package I didn't receive and had to speak to a stupid machine even…read moreafter asking to talk to a representative

Had a package priority mail, with tracking number, inbound from the Department of State, Passport…read moreServices. I have informed delivery and on 10/02 /25 I received an email update stating the item was out for delivery. That afternoon around 5 pm. I checked my mail box. It only had an ad from Langley FCU, and no package. I opened my phone and checked my informed delivery email which said the package was delivered at 4:01 pm., left in mailbox. Not to my address it wasn't. So I reviewed my security camera footage and saw the mail carrier coming through the neighborhood about ten minutes after 4:00 pm. I watched him place the ad flyer in my box and walk away. So if my package was delivered ten minutes before the carrier got to my address where was it delivered to? Also I noticed the carrier had air pods in both ears. God only knows what he was listening to. I checked the USPS web site and it is a rule that employees aren't allowed to wear air pods or headphones while delivering the mail. It's totally unprofessional and a safety hazard. You think the average human being with any work ethic would be on the job doing their best for the employer that hired and is paying them. That's just common respect from my perspective. Not to mention people are paying for and counting on a reliable business to carry out their mission and give them the service they deserve and expect. Not the USPS! I avoid them like the plague if at all possible. If you want your mail to be delivered use FED X, or UPS. Find alternate ways to get you business done. Apparently with all the complaints and no real effort on their part to fix anything, they don't deserve your business anymore. This particular branch is the worst I have ever dealt with. I have lived in Newport News at the same address for 33 years I never had a problem with mail except about the last ten years. I'm getting others mail, one piece recently was address to a residence with the same number but a street about two miles away. I have had mail stolen at the postal office where it was mailed. Had bills and payments go missing and never recovered. Had a check stolen from the mail and altered for $6,900.00 more than I wrote the check for, and to a different person than the check was intended. I filed stolen mail reports with the postal inspectors office and a number of complaints about missing mail, or misdelivered mail. Either the carriers can't read or just don't care. I happen to believe it's the later. How do you think they would feel if it was their mail? Is there no fear of God in the hearts of people in this country anymore? You know he is watching right?

I went to this post office last Friday. The postal workers working the counter were so helpful and…read morekind. I needed to open up a PO box. I was watching how they treated the customer's and they were very professional. Two thumbs up!

A Christmas gift for My child was stolen by my mail carrier…read moreAnd they didn't do anything to try and locate the package. it's sad and sick that a postal worker would steal from her own job/

have had to make a reports about not receiving mail since December , government checks missing,…read moreimportant document, packages and all stolen by carriers who try to cover the cameras at your home to steal your packages and mark as delivered.