Went here for my passport appointment and was treated like an absolute nuisance from the start. I…read morehad a 5:30 pm appointment that I rushed to after getting off work, got there early, and the store appeared to be closed. Luckily, I looked around enough and found a way to enter the building to notify the employees of my appointment (although I would argue they should have a sign with some sort of instruction for this situation). Another man was with me doing the same thing. A woman, whose name I don't know, treated me with such aggression and hostility that I have never experienced before. I opted for a passport appointment rather than a drop off location so that I could double check that all of my materials looked good-- to no avail. She ordered me around, barely reviewed my documents, rolled her eyes and scolded me for anything I said or did, and got me out of there as quickly as possible. Most frustratingly, I just recieved notice from the state department that there was an error on one of my materials-- one she could've easily helped me out with if she just gave me an ounce of her attention and did her job. Incredibly disappointing. This is also my first Yelp review ever unfortunuately-- I've never had such a bad experience.

The lady at the passport desk was rude and totally unprofessional. She was not at all helpful or…read morepolite. She was not at all a good representation of the USPS. I had to return and fortunately the gentleman was a sheer delight to deal with. He was professional, knowledgeable, kind and just plain nice. He was the type of person that I expect to see when I need assistance.

Customer Setbice Locally in the branches, in person and the phone etiquette is horrible!. I moved…read more2/1/25 10 minutes from my prior address, put in the change of address and it was never processed. Reported it and investigated by 5 different people to tell me that there was nothing in the system 5/1/25 l was instructed to resubmit my change of address again, this time it went through. 5/116/25 why no one can tell me where all of my mail is sitting? The former landlord gave me 4 pieces of junk mail, when l watched my daily digest l see the mail, but it wasn't being delivered, credit cards have been taken, birthday cards with gifts have been taken, medical documents, never delivered. Yet, I'm still waiting for mail..I've never experienced such an inconvenience. My main question is why does the people at the call center provide such courteous care, than those that you have to face publicly. FedEx had to provide services for anything of value to be delivered safely. Not sure who took my credit cards, but they are no good and whomever took my son's birthday cards, enjoy the small tokens! USPS YOU GOT TO DO BETTER! STOP ACTING LIKE YOU'RE DOING THE CUSTOMERS A FAVOR,BY DOING YOUR JOB! I HOPE I WILL SOON START RECEIVING MY DAILY MAIL

When we talk about equity in black/brown neighborhoods, it starts with the services that are…read moreprovided. This location is always super dark, making one believe that they are closed. Typically, only one person is working; meaning they have to manage a long line and when they go on break, the post office is closed during their publicized operating hours. There are never ample boxes available to ship packages, only "what is there". The only positive thing is normally, not always but normally, the person working is cordial. People in this community should be able to experience the same level of customer service as the locations on the Capitol Hill side (the opposite side of H st/Benning Road), opposed to being inconvenienced and forced to drive outside of our own neighborhood to run simple errands.

The worker I encountered on 8/14/2023 was rude and not helpful at all. She shouldn't be in customer…read moreservice. Put her in the back never to be seen again. She then left her counter unattended and came outside after mumbling and cursing and took a picture of me sitting in my car.

I kept getting prompts to review the post office again. I wish there were zero stars. We have had…read morepostal issues for 20 years. I spoke before Rep Norton's postal round table several years ago. There were over 300 complaints & I was one of two constituents chosen to speak. After meeting the DC postmaster at the round table, I met the person in charge of customer service complaints and eventually the DC postmaster's boss. My issues weren't fully resolved but they were drastically reduced. There are too many issues to list but they include misdelivered mail, lost mail & issues with packages. There is a disconnect between the mail carriers and the staff at this location. This miscommunication causes problems when going to the post office. It is pesty going under normal circumstances but worse during Covid 19. If the employee can't find your package, they send you to a computer stand where you key in your tracking number. It means you lose your place in line. I don't see the need for that exercise since the employees should be able to locate packages. Tracking numbers become irrelevant when the information isn't accurate. It seems like the USPS hires a third party to answer the 800 number. I suspect it is an overseas call center. I have a kidney stone during covid. My doctor mailed a prescription so I could avoid a hospital visit. It took 14 days to receive it. The tracking info wasn't right. One mistake is a human just making a mistake. Reoccurring mistakes are bad business. Our mail carrier and the substitute carriers don't always leave notices, which complicates the situation. When I order from Amazon or Ebay, I use a family member's address since it is too stressful to use my own address. I am resourceful, determined and have stamina to be on hold for an hour, if necessary. I am disappointed that someone as resourceful as me can't get resolution to my postal issues. I don't feel hopeful and I don't have any faith in the post office. It shouldn't be this way.

Unprofessional, worker was very rude. She acting like we not paying by her bills. This lady was…read moretalking as if we inconvincing her.Like girl.... THIS IS YOUR JOB

This location is the absolute WORST! Depending on how the…read morecarriers feel of which carrier it is, you MAY get lucky and receive your mail/packages. This location can't blame Covid. This been going on!

Kudos to the money losing USPS (loses of $9B annually) for finally getting tough with Amazon. It…read moreseems the Post Office is tired of delivering Amazon packages 'the last mile" at a contract rate significantly below their cost. While I'm no fan of the bloat and bureaucracy at the USPS (I blame Congress who treats the USPS like a jobs program and never wants to dial anything back) it's nice to see that they're willing to walk from Amazon who seems to desire renewing their delivery contract at virtually no increase. It would be nice to see a check mark in the win column for the Postal Service. Five stars for hanging tough

First, the employees consistently appear angry and are often on their phones while assisting…read morecustomers. The staff member who handles passports, Cherry, was unprofessional and rude without any clear reason. The gentleman at the first window frequently remained on his phone even while attending to customers. I would not recommend this location if you are looking for quick or courteous service. Additionally, the building is in poor condition, with missing light bulbs in several fixtures, which further reflects a lack of attention to customer experience.

Staff is impatient and I unwilling to kindly explain. I made a mistake and both counter staff…read morecorrected me at full voice.

Rude AF here. It's almost comical. It's almost sadistic. They talk down to and scold you for…read moreeverything here. No signage on where to stand, but you get scolded if you stand in the wrong place, or use the wrong type of tape on your packages. Go to a different usps. No manners or customer service skills at all. Just what I imagined.

I'm not opposed to reviewing the post office per se, I've just never felt so compelled…read more After discovering that not all post office locations let you hand cancel (or that even if they do they can charge you per envelope) I called Mt. Rainier and the NICEST man told me he'd be happy to help out. I rented a car to go and headed across state lines. The same man was at the desk and was helping a young lady with the paperwork for her first passport. He was so patient and kind with her, even though there was a line of folks waiting. It's rare to see someone help someone else out not just because they have to but because they care--this gentleman definitely went above and beyond in making her comfortable with what she needed to do to get her paperwork in order and to set her at ease. Honestly, this also made waiting in line so much more bearable; she was worth his time. Once he got to me, he not only remembered my call from the day before but was excited to hand cancel my envelopes. This just made my day. I love getting snail mail, and I reaaaally love wax seals, so it was important to me that the invitations to my wedding have wax seals. Was anyone going to die if these were ruined? No. Was it important to me? Yes. This man treated my seals like they were important to him, too. And, even though we handed them over to him Saturday, folks in New York already had their invites the next Monday, which is crazy fast. Letters aren't dead, folks, and the caring folks at your local post office like this guy are what is keeping hand-written notes and heartfelt letters (and wax seals!) going.

This is a great post office. Clean, spacious, organized. The woman who helped me was professional,…read moreefficient, and friendly. I will be making this my go-to post office.

Super sad how they do Black communities. This one didn't open until 10:15am, I thought the two…read moreladies were cleaning ladies by the way they were dressed with one with a do-rag on her head. They were rude and unprofessional complete with attitude, eyeball rolling, and neck bobbing, I thought I was on a set for "Fridays - In the Hood"! I was trying to pick up a package that was not delivered yesterday, I found out from Amazon that the delivery person for some odd reason did not deliver it but sent an update to Amazon that the package was being held at the Post Office "at the customer's request". That would be an odd request since she got it while out on her deliveries and the only one that could make a request like that would be me. One of them laughed and said she (package carrier) does that sometimes where I told her that was a lie. Her response was "I know" while still laughing. This is crazy!!! Before this office moved the employees were older ladies and always courteous, kind, and helpful to the best of their ability. We are spiraling down the toilet fast!

Everyone needs to post office, so yes I will highly recommend the post office sometimes the post…read moreoffice can be really slow because lack of staff but you were still get your packages out and timely matter and everything is ago, so yes I highly recommend the Minnesota Avenue post office because I use it all the time

always smiling and friendly- The ladies here at this site have patience of Job' Thank you all!read more

They were so amazing! Fast and super nice! We applied for a passport and worked with Ms. Tanisha-…read moreshe took the photo and walked us through the whole process. We will be using them for sure in the future!