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    US Quality Supply

    5.0 (2 reviews)
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    Ace Hardware

    Ace Hardware

    3.9(50 reviews)
    1.5 mi
    $$

    I come to this location at least once a week, I own a business a mile away. I usually walk or ride…read moremy bike. Everytime I walk in I'm never greeted, I feel like I'm a burden when I ask for help, 3 or more employees are always gathered at the front like a high school lunch table laughing and horseplay around. It's always one employee who has a great attitude, i found out today her name is Lila. Shes always helpful, and she always looks busy. I'm not sure if she's the manager or floor employee but she's great. I give her 10 stars and the store 2.

    I am writing to complain about my experience at the Gardena 14000 Crenshaw Blvd location. My first…read morecomplaint is simply the young lady Rosemary( is the name on my Receipt) did not know how to measure properly. There was a gentleman at the register that was helping her round numbers off so I assumed they got it correct. I received the call and my screens were ready about a week later. I go to pick up my screens from Long Beach California, bring them home to my surprise. They do not fit. I immediately called the store and let them know that the screens were not fitting properly. When I get to the store I got the opportunity to speak with the manager, Miss Sabrina. She was very pleasant very apologetic and sincere. I also noticed on the rescreened that because of the way the screens go back into the window that the tabs were on the wrong side, Miss Sabrina wrote a note for the screens to have the tabs placed on the correct side. She also noticed my small window screen, which was a a new screen was thicker and taller compared to the original one. She lets me know that we'll make it a priority and will give you a call when they're ready. I believe I dropped them off on maybe Wednesday or Tuesday and I hadn't heard from anyone over the weekend. Here comes Monday. I just called to check on the screens to see what the progress was. I didn't get the associates name on the other end of the phone, but they did mention that the screens were ready. I had my mother pick up the screens because I was not feeling well. She brought the screens back to me I immediately knew that they were the same screens simply because the tabs were not placed on the correct side. The small screen did not fit back in the window again I get on the phone and complained again. Miss Sabrina says she's so sorry we're gonna go ahead and give you your money back. I had a question I wanted my screens re-screened and I wanted to know based off the originals. Would they be able to do it . the manager Lila stated we've done your screens two different times and we're gonna go ahead and give you back your money, no one looked at the size of the screens, the height of the screens to make sure they were the same. No one looked at the tabs to make sure the tabs were on the correct side of the screen. I am simply writing to let you know the service was poorly done. Unfortunately, I'm not sure the staff even respect the on-site management. For the rescreened department to receive instructions from the manager and blatantly disregard them. attached, you will find videos of the work that I received.

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    Ace Hardware
    Ace Hardware
    Ace Hardware

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    South Bay Hardware

    South Bay Hardware

    4.6(73 reviews)
    4.6 mi

    I have to wonder if my recent experience was just a bad hire or something else?…read more I called to check if an item was in stock and verify pricing - the woman who answered the phone was fairly abrupt (rude), "I'm with another customer right now." Anyhow she put me on hold, then got back to me, "Yeah, we have what you're looking for." 2 minutes later, I arrived and made my purchase. No pleasantries, no "thank you" upon completion of the transaction. I'm not sure if they're still capturing phone numbers and tracking sales, but that didn't happen either. I self-loaded my two 40 lb. sacks of water softener salt. Too bad I threw out my $5 coupon they mailed me - today would have been a good day to use it - I earned it. Disappointed...3 stars is probably generous.

    The staff is quite friendly but their prices are truly crazy. 5/8" screws for .25 each, nitrile…read moregloves for almost $18 per box when you can order all of this stuff on prime and have it at your house same day. So what's the point? Why pay convenience store prices for things that you can get for way cheaper online or at the giant orange box store? Over $7 to cut a damn key?! And I brought the key blank!!! Come on. You're not even trying to be fair. I wanted to support a local small business but this place is truly not worth the sky high prices for these things. This store isn't worth it unless you're truly desperate to have what you need. Otherwise steer clear their prices are a joke.

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    South Bay Hardware
    South Bay Hardware - Old and new replacement spigot core.

    Old and new replacement spigot core.

    South Bay Hardware - They make keys here!!

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    They make keys here!!

    Southbay Industrial Hardware

    Southbay Industrial Hardware

    3.5(53 reviews)
    6.4 mi
    $$

    Yelp review -- 0 star Title: Open on a holiday, but terrible…read morecustomer service and a threatening confrontation I stopped into South Bay Industrial Hardware today (Nov 11, 2025) because they were open on the holiday and I needed a can of Fix-A-Flat. The owner, John, completed the sale but the can I bought had a leak at the top of the hose -- something I've used before and never had an issue with. I explained that the tube looked tightly packed and might have been damaged in packaging, and asked to exchange it. Instead of listening, John stared at the can suspiciously and acted as if I was being dishonest. He reluctantly let me exchange it but warned that if the replacement didn't work I wouldn't receive a refund. He grew rude and condescending during the interaction, which was upsetting. After I left the register I said, while still in the store, "Thanks for not trusting me." He laughed. I regret that I used a bad word once I was outside. What followed was alarming: he came running out of the store and tried to grab the exchanged can out of my hands. He threatened to call the police and -- while I was recording from about nine feet away -- said into the phone, "she's right next to my face." At one point he would not state what he thought my ethnicity was, which felt explicitly hostile and discriminatory. I have video of the incident and plan to preserve it and report what happened. I'm sharing this to warn others about the poor, confrontational customer service and the intimidating behavior I experienced. I will not recommend this business based on how I was treated today.

    Staff was friendly and helpful in finding what I needed. I saw a weird review before going here, so…read moreI was skeptical, but I like the mom and pop feeling and they took care of me!

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    Southbay Industrial Hardware
    Southbay Industrial Hardware - Convenient and helpful for all your hardware needs.

    Convenient and helpful for all your hardware needs.

    Southbay Industrial Hardware - Fastener aisle

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    Fastener aisle

    US Quality Supply - hardware - Updated June 2026

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