I was in the city and decided to get my steps while the wifey was doing her shopping at Macy*s…read more Walking by I noticed this place by the lively look it had inside and decided to walk in to see what a smoke shop is all about. The employees where just as lively and welcoming explaining what products they had to there customers. Low and behold they also carry gift items as well as what other items are sold in smoke shop's. I noticed they also sell hookahs with the tobacco and other accessories it comes with and Decided buying one for decoration and when I get hankering have a smoke on the porch

Good service and friendly staff. They had a lot of variety.to choose from for all of your needsread more

Best selection of high end glass pipes including illadelph and Hi-si…read more This is one stop shop hands down, they have all kind of products. They also started delivering all around San Francisco at free of cost!

Best selection of premium cigars in San Francisco with best price…read more The best part is they started same day delivery all around San Francisco for free! Highly recommend

Great service and selection. Very helpful staff. Definitely recommend for all your vape needsread more

Had a wide variety of useful things could have spent hours there looking around highly recommend…read morethis smoke shop easy access and friendly staff.

Employees are always so friendly & helpful!…read more For a small shop, they have a good selection of items.

DO NOT GO HERE. I'M WARNING YOU…read more This place is a rip-off. I bought something from them for $149, and when I went outside, I checked the MSRP and saw that it was only $89. I went back inside thinking maybe it was a mistake, especially because there were other items right next to it that were actually priced around $149. Unfortunately, the guy told me the $149 price was correct. I showed him that the MSRP was only $89, and his response was basically, "I have bills to pay, and you want it now, right?" That's almost an 80% markup over the $89 MSRP. I also asked if I could return it since I hadn't even used it, but I was told no refunds. So just a heads-up: BE CAREFUL when buying from this place. Check the MSRP, compare prices, and shop around before you pull the trigger. I wish I had done that first.

Fantastic place to enjoy a cigar with a great staff , friendly people and a wonderful cigar…read moreselection. This is the most comfortable place in SF.

Occidental Cigar Club in San Francisco's Financial District, located along Pine Street among the…read morehistoric office buildings that define this part of the city. The club has a long-standing reputation among cigar enthusiasts and offers a very different experience compared with typical cigar shops or public lounges. The atmosphere immediately reflects its private club identity. The interior feels refined and traditional, with leather seating, wood accents, and the kind of quiet sophistication associated with classic cigar lounges. Rather than a busy nightlife venue, the environment encourages conversation, relaxation, and appreciation of cigars in a calm setting. The experience centers around cigar culture. Members bring or store their cigars and gather to enjoy them in a comfortable lounge environment. The space feels designed for those who appreciate the ritual of cigar smoking, where time is spent discussing blends, sharing stories, and building community with other members. Service during the visit felt professional and attentive, maintaining the club's polished atmosphere. The staff help ensure the space remains welcoming while preserving the exclusivity and etiquette associated with a private cigar club. From a global travel perspective, Occidental Cigar Club reminded me of traditional cigar clubs I have encountered in cities like London, Madrid, and Miami where the culture of cigar appreciation is tied to tradition, craftsmanship, and conversation.

This shop is very affordable and great for many choices of products . Very friendly people and…read morereasonable pricing .

Great customer service by the hottie at the register who went above and beyond to help us snag a…read moredeal. Definitely coming back.

Disrespectful Customer Service and Racist Behavior…read more I visited the store on Sunday to purchase some snacks and a new lighter. When I arrived, the owner's teenage son was working the register alone while talking loudly on the phone with friends. During the conversation, he repeatedly used profanity and racial slurs, including the N-word. Hearing someone casually use racist language while serving customers was disturbing and extremely uncomfortable. He showed me a lighter, tested it briefly, and since it appeared to work, I purchased it and left. About an hour later, when I attempted to use it at home, it sparked a few times and then stopped working completely. I returned to the store simply to exchange the defective lighter. Unfortunately, what followed was one of the worst customer service experiences I have ever had. When I explained that the lighter was defective, the owner's son immediately accused me of using up the lighter and refused to exchange it. I explained that I had purchased it only about an hour earlier and that I would never try to take advantage of the business over something as minor as a lighter. He then claimed that I was supposed to refill it with butane and suggested that I simply did not have any. When I asked why a lighter would be sold without butane, he became hostile, telling me not to "get smart" with him and proceeding to curse at and degrade me in front of other customers. Trying to avoid an argument with a teenager, I calmly asked if his parents were available or if I could speak to the manager. Instead of de-escalating the situation, he continued insulting me. Several customers witnessed the interaction and appeared just as shocked as I was. Eventually, he attempted to refill the lighter with butane to prove it worked. It functioned for only a couple of clicks before failing again. I pointed out that the lighter was clearly defective and suggested that we simply exchange it and move on. He eventually agreed to exchange it but then stated that I would have to pay a higher price. As a regular customer who chooses to support this local business instead of going to Walgreens across the street, I found that especially disappointing. To the owner: you have always been kind to me, which is why I am saddened to leave this review. I attempted to call the store several times over multiple days, but no one answered, and I did not want to return in person and risk another encounter with your son. I understand that businesses sometimes have to deal with difficult customers, but that does not excuse racist language, verbal abuse, or humiliating paying customers in public. Your son should not be using the N-word while working, should not be cursing in front of customers, and should not be treating people with hostility over a defective item. His behavior was disrespectful, unprofessional, and racist, and it reflects poorly on a business that I had previously enjoyed supporting. A simple exchange and an apology would have resolved this matter in less than a minute. Instead, I was insulted and publicly degraded. Unfortunately, because of this experience, I will not be returning. -- Kial

I went in to buy an e cigarette and the guy sold me incompatible items…read more Probably would never go there again now, seemed like they're just there to make a quick buck if they're gonna rip off people like that.

I think they sell the most expensive tobacco in the entire city. 7-eleven is about 50% cheaperread more

Went there for ultra light ciggies for the first time today, Roy has been super friendly and…read morehelpful, went through a few brands with low nicontine, am impressed with the brands available, got superslim which I was not having high hope they carry, BUT, they do. will surely recommend this shop if looking for tobacco in the neighborhood. good price too for the exact same pack of superslim, it's $8 less than the one i ordered online from Sauxxy less than a week ago.

Best Cigar & liquor in town Best service…read more all liquor collections are there Very good prices 5

Great selection of cigars and the guy working was really nice and helpful. They also have a great…read moreselection of alcohol.

One of the best liquor and wine selection in the area,…read moreFriendly staff, good prices Across the street from The Palace Hotel Next to house of shields

Fix your open time on yelp. Walked here on my break cause they say they open at 7:30. I get there…read moreat 8:30 and the store is still closed. Wasted my break.