They were careful We had no damage. They wrapped all the furniture and unwrapped all the furniture at the destination. They went out of their way to help. I enjoyed meeting everyone. They were all courteous. I would definitely use them again. read more

Sales good/ accounting were ok .... lots of issues with money. I believe this is a con game by a bunch of Jamaicans operating this scam out if Ja exactly the same type of csr scam as performed by Indian scammers. Quality ... I have never used a moving co before ... This was a total clown show ... 1. They came in white unmarked truck 2. with a contract of maybe 20 pages which you couldn't read because there was a tracker on the. moving truck for time. These were not professional movers ..3. they didn't even look at the it end marked fragile... broke all glass items 4. left my couch in the Fdoor entrance exclaiming that it wasn't their fault. 5. They faked taking off couch legs, then Fdoor with dollar store tools & tape..6. spent 3/4 wrapping the couch .. 7. ruined the Fdoor forcing the .. 8. collected 70% of move in cash 8. Had alexis, bonnie, mike all threatening me w/ numerous calls for this botched move for another $2300 invoice 8. told to get apt maintenance to remove the door to get couch through.9. all my now smashed broken ruined moving boxes were removed from unmarked truck and dumped ext to dumpster for me to figure it out.whilst they drove off. 10. called numerous times to request who were independent contractors who did the move .. could i speak to my sales agent quarrelsome Alexis blocked this min 25-30 times her bonnie.. 11. someone called or a review it ended up being part of the same company. that i was complaining about my move to. Value: it may have appeared to be a good value but it was a bait and-switch moving con game... Get your stuff quickly on the truck then hold your stuff hostage whilst they force you to pay 7-8.x what you contracted . This is a scam out of Jamaica. i lost my money and no move .. i am a senior and i contracted 2. moves with these scammers so they stole 2 deposits .. I was left crying and getting help from neighbors as other tenants began taking my belongings as they were put out by the trash so they weren't stealing them. My entire move was boxes and a 84 inch couch. No boxes over 2ft this was at best 3/4 move ... 3 movers didn't do it in 2hours .... they were deliberately playing games and running up the clock read more

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DO NOT USE!! I rarely write reviews, and I can't take back the poor decision I made by choosing this company, but if this helps someone in the future, then it's worth it. This was a NIGHTMARE experience that started off as poor customer service and worsened to many missing items and ZERO response. The sales guys (Johnny J.) are great at getting you in, easy to start with, etc. But then when it comes to fixing problems or providing the expected customer service, they are useless and full of BS excuses. The organization and communication with this "company" is horrendous. They don't respond to emails, they schedule times and dates and then cancel them. I received notices of pickup and delivery at the last minute with no prior communication. There seems to be only one person (Daisy) handling dispatch or questions, who is either overloaded with work or just incompetent. Either way, don't expect what normally passes as customer service or responsiveness or basic courtesy. Prior to delivery, I sent a list of complaints and received no response. After a HORRIBLE experience with delivery, and realizing that many of my things were completely missing or damaged, I again reached out several times by phone and email, and no one responded or answered, or called back after messages. The guy who unloaded my truck basically forced me to sign papers before unloading, and then completely ignored me when I asked about items that were missing. I know I was not smart by signing first, but I was scared I'd never see my things, and I was most definitely taken advantage of. I wont even get into damages on my things, or the state of the items crammed and stacked into the huge truck. People's lives and trust are in there, and there is absolutely no regard for that. What's most appalling is that someone should at least answer my enquiries or TRY to figure out what happened to my sentimental and valuable things. That doesn't exist, and they cannot call themselves a legitimate business. In short DO NOT USE this company, and be very smart and meticulous about anyone you choose. read more

This is NOT an honorable or even a barely decent company to use. Here is a summary of our experience - move cost was based on volume. 1) Filled out an inventory form online and received a quote for a move cross country. We received multiple quotes with volumes that mirrored the volume we filled out on the form online from other moving companies. We Move U did give us (and will also give you) a low ball bid. It will seem extremely reasonable and therefore, we picked them - see what happened next. 2) Movers came as scheduled but said that the amount of the move was now to double as we apparently had double the volume compared to what we stated. Note here again that multiple moving companies came to our home and provided us written estimates close to what we filled online. 3) Due to time constraints and house close constraints, we had to go with these movers. And they knew it. 4) The representative said 2 trucks were a certain volume each and he had to fill 2 of them. We got our neighbor to witness us measuring the truck with a tape and found that each truck was only a little more than half the volume the representative told us. The moving guy refused to make any adjustments and shrugged this away. Basically, they inflated our move by lying about truck sizes. Were not even remotely scared when proof was presented. We took photos of the trucks and license plates to have as proof. They refused to adjust sizing and said they would hold our possessions if we did not pay what we were told to pay. 5) Movers when packing requested 15% tip of our inflated move cost (amounting to $1,500) and I quote "We are moving your personal items. You don't want anything to happen to your personal items right?" Any reasonable person would consider this a threat. These guys are cheats and I'm not entirely sure how the States of NY/NJ allows them to continue to have a license and stay in business. We have reported to the NY AG office, BBB, NY Department of Transportation and Fulton County, GA police. Moves are the worst - but when you deal with charlatans who extort..they are horrid. Do not honor them with even a call or click. read more

I don't normally write reviews, but I wanted to warn other innocent people who are trying to move. Plain and simple, We Move You does business through bait and switch extortion. We moved from New York to Pittsburgh in early June. We had a trustworthy mover lined up, but Steve is a sweet talker (do not trust him!!) and convinced us to go with We Move You. We sent an itemized list of every item we were bringing and the exact dimensions of those objects to make sure that the movers knew what to expect and would give us an accurate quote. We had that in writing in the quote, in addition to the stops that would be made (we needed our things to be picked up from a few stops). Steve said if anything he was probably over-estimating the price, if anything. The day of the move, the movers showed up and decided they were going to charge $1,500 more than the quoted price. They will likely respond to this review saying that we had more items than they expected, but I will reiterate that the EXACT items with measurements were sent days ahead of time. We did not change a single item. In addition, the mover there (it was not Steve, but someone that We Move You contracted) simply said that he would not make the 4 stops quoted for $150, and that we would need to pay $600 for it, despite the fact that the exact addresses and the price were, again, in the quote. He wouldn't even look at the quote. It was as if it didn't exist and he pulled a new price out of thin air. At this time Steve claimed to conveniently be on a mountain without reception. It was very obvious that we were being scammed. Everyone was claiming that someone else was in charge, they brought my partner to tears, and after several hours of standstill we finally settled on a price $1000 above our quoted price, because we were emotionally exhausted and had no other choice. Then they tried to raise the price yet again at the 3rd pick up spot (my parents' house, and yet AGAIN when they dropped things off in Pittsburgh. They know that they have all the power and you are helpless. The only reason we made it out with only $1000 stolen from us is because my father is a lawyer and modified their sham of a contract. Thankfully, our items made it to their destination unscathed, but please save yourself the trouble and find a different mover. read more

I know it's long but it's worth a read if you're seriously considering doing business with this company. Also, to those of you in the other reviews who have experienced similar, I'm sorry. I hope you took steps to file complaints. I chose this company because they were in good standing with the BBB. They claimed, on their website, that they had an A+. If you followed the link it took you to the BBB website where they clearly had an A. This has sense been removed after complaints were filed with the BBB and they had to acknowledge their grade dropped. Well done BBB! False advertisement is the least of your worries though. Less than 24 hrs before delivery I was told I would owe more than agreed on. My items were held until I paid in full. I was shown a contract that had been altered after I had signed it, without my knowledge or consent. Once my things had been delivered, it was immediately obvious that several items had been damaged. Between being up-charged, the frustration of having no option but to pay, and the damages I discovered, I ended up pacing the backyard on the phone while they made the rest of the delivery. Yeah, I may have also been balling like a baby while my landlord stood by wishing he could help in some way. After the delivery man left, I went to unpack only to discover that my boxes had been opened, gone through, stolen from, and some of the boxes had been semi resealed with the brown tape used by the movers. I immediately contacted the company. I have been in communication with them over the last month, but they have not been of assistance. Instead, I have been called a liar. They have made no effort to locate my things, file a police report, or suss out who stole from me. Instead they claim that the driver has told them that he stood watch while I went through each of my boxes and verified that everything I own was accounted for. Who has ever asked their movers to take a seat while they unpacked everything they own? Is the driver lying? Is the company? I assumed it was the driver because the admin rep claimed to have seen my things loaded onto the truck in perfect condition for delivery, until I was lied to directly by the admin rep. She claims, within a BBB dispute correspondence, that they offered me $100. I was never offered anything. Ever. The irony is so thick. I was charged additionally for taking up more space on the truck than originally agreed upon, only to receive two thirds of my belongings. They have done everything they can to dodge responsibility of any kind. They will not allow you to speak with anyone in management. They will not provide the location of the storage facility. Daisy is argumentative and short tempered in her correspondence. She went from apologetic, even suggesting that I reach out to Microsoft to track my stolen Xbox (thanks, I did), to flat out telling me that I'm lying about the theft. What I have experienced is a complete lack of common decency. This is a company that operates outside of the law and you are rolling the dice considering doing business with them. Odds are, you will end up feeling just as violated as I have been made to feel. The real-estate market is such that I have moved (I'm a renter) several times in my life and I have never encountered anything like this. During these moves I've experienced delays, minor damages, and adjusted pricing. It was always reasonable, clearly communicated, and amicable. This company however, has driven me to write the first bad reviews I've ever had to write. For the sake of your sanity, and your belongings, steer clear of this company and the conscienceless people who operate it. read more

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Will not recommend this company. The dispatcher Daisy is rude, unprofessional and will lie in a minute. She will claim to have given you information when she had not. The are real nice and polite and answer questions until they get that money. My calls were not answered or even returned sometimes. My first time using a company for a peace of mind while moving to Las Vegas from New York. This company stressed me out. Had I known would have definitely went with someone else. read more

We Move U - DO NOT GO TO A STORAGE UNIT using them. Your stuff will be left outside like mine, after you pay. Unless you hand them MORE$$$ ..smh - Movers Near Me - Hawthorne, New York

Nightmare experience. We used We Move U yo move from Pa to Fla. They showed up 3 hours late with no phone call to let us know they would be late. Then they said the didn't have gas money so needed us to pay half cash instead of the previously agreed upon check. They delivered our things 4 days late, lost several boxes and bins of our things and damaged about half of the remaining items. Then we got a runaround from the company. Do not use them. read more

We Move U - Movers Near Me - Hawthorne, New York

Hello 5 star review for this company!! I moved from NJ to TX and they assisted all my stuff. Respect and all, they gave me great customer service .with reasonable pricing for moving , this beats all other ones. I couldn't be any more happier with this choice of choosing them to help me move. I want to give a shout out to leon, rob l, daisy,James for all their help to make it possible. !!! Anyone looking to move , link up with this company!! read more

It is really unfortunate that my moving experience with this company didn't match my initial excitement of finding them. After shopping around, this company gave a really fair quote for my move from New York to Rhode Island -- the price was right, the people seemed friendly, and the extensive inventory gave me a good feeling. We were supposed to be leaving early in the morning on a Tuesday (between 8 and 10). We had to call the company several times when it became clear they wouldn't be arriving at the agreed upon time. Traffic happens, I totally understand that, but the lack of communication wasn't just unprofessional, it was confusing. When the movers finally arrived, they didn't try to charge us more money based on their assessment of the inventory -- which is something I have heard other companies do. They weren't super gentle with our possessions, which was a little disheartening. After picking up our items, it's clear that they take the pieces to a storage facility where they do NOT take care of your possessions (of approximately 10 large pieces of furniture at least HALF of those pieces now have major scuff marks, dents, or have been damaged to the point where we needed to replace those items). After picking up our items, the company said that the furniture would likely be delivered the next day. I totally understand that the next day might not be possible, but they didn't deliver the furniture until the following WEEK and only let us know when we called. When they delivered our items, the moving people were really nice but they didn't stay to see if any items were damaged. In fact, they brought up some furniture that didn't belong to us (we had to let them know, because those items hadn't been properly labeled). I won't be using this company ever again. If I were to move state-to-state again, I would hire movers to help move things into a truck, would drive the truck, and then would hire movers to move things out of the truck. Doing that will allow you to monitor and take care of your belongings. read more

It was a TERRIBLE mistake hiring WeMoveU, if you are looking for moving company to help with relocation, you will want to hear this. In short it was very unethical for them to took another moving job from a closer customer after they had taken our deposit and have a signed contract, and we were notified that LAST MINUTE on the morning they supposed to pick up our boxes. Read our experience with them below so you don't get SCREWED OVER by this company. First of all, we did our research on moving companies just like you would. We looked at BBB, google, yelp etc and thought we found the company we can trust because they have pretty good reviews. We spoke with Jeff first about how much stuff we have and what dates work for us. After Jeff confirmed that they can do the job we signed the contact and paid deposit. We had no idea this was going to turn into a disaster. A day before our scheduled pick up date, we got a call from Daisy who also works there, informing us they don't have a truck for us(are you serious?!!!), we'll have to wait 6 more days, which doesn't work with our schedule, as we have a set check-in day for our new apartment 1500miles away and need to get on the road. Daisy put us on hold while she spoke with her colleagues, then told us the movers will come the next day, she will update us the time frame later in the day but she never did. Around 9:30am on our scheduled pick up day, we got a call from Daisy, not to tell us when the movers will be here, but to tell us the movers won't be able to come here any of the date that works for us, we can cancel the job if we want!! We asked to speak with a manager or people in charge of the company to work on a resolution, Daisy said that will be James the owner who was not in the office at the moment, so we asked for a way to reach him, but found out later that she fooled us with a wrong number. We were told to "hang on" from 9:30am to 4:30pm, while they were "working on a solution". Mike, another guy works there called middle of the day said they will make this right for us, but waiting to hear updates from them was pure wasting time. We were completely kept in the dark, no calls following up so we called around 4:30 to see what's going on. Mike was on the phone with us and APOLOGIZED THAT THEY COULDN'T FULFILL THE JOB BECAUSE THERE WAS ANOTHER CUSTOMER CLOSER IN THEIR AREA, he referred us to a "friend" company, who has a 1.5 star review. James who we thought was not there then took over the phone from Mike to our surprise, basically repeated everything Mike has said and hung up on us to end the conversation. Based on our conversations with their staffs, this company has ZERO CREDIBILITY. We want to let you know how they do business and avoid being gaffed off by them like us. read more

This review gets 2 stars ONLY because the 3 movers that picked up our boxes and the one, Juan, who delivered them, were exceptionally courteous and hard working. We moved from NY to SC and shopped around and read reviews etc. We were very excited to find this company because of so many great reviews and the great price. Johnny, one of the salesman, and my fiancé got along wonderfully on the phone to the point they had conversations about hunting, What it was like where we were moving and such. We were told by Daisy that we would get a call on Monday to confirm our Tuesday pickup time. Well Daisy called on Thursday or Friday to try to move up our move date by 3 days which we just couldn't do. Late Monday we were told they would be there first thing WEDNESDAY AM(knowing we had to be in SC to pick up keys at 9am Friday). So after having to stay in a hotel because all our belongings were packed and we had gotten rid of our beds, we show back up to our house bright and early. We then received a call stating that they'd be a little late which we completely understood because it was snowing quite a bit. A little later meant 2:30pm apparently. When they FINALLY arrived, the movers themselves were very friendly, fast and courteous. Johnny told us our belongings would be delivered ASAP(this is also what is written on our contract unfortunately )because Christmas was about a week and a half away and the movers wanted to be home in time for the holiday. GREAT!! We called mid week to find out when we could expect them and were told that Daisy would call us back. That didn't happen. So we waited a day or two and called Johnny. He said that Daisy just left the office for the day and she'd call us back. Nothing. So we called the day after only for another young lady to tell us Daisy hadn't been in the office at all. But she let us know our belongings were being loaded onto the truck as we spoke! YAY I CAN COOK OR PUT MY HOUSE TOGETHER OR CLIP MY NAILS WITH MY CLIPPERS PACKED IN WITH MY BELONGINGS!!! The next day we waited for our call about the delivery time, BUT OBVIOUSLY NO ONE WANTED TO TALK TO US!! When we finally get a hold of someone, we'retold that the "jets" went on their truck(my fiancé is a mechanic, good try) and they had to get it fixed. The next phone call was about the weather. I double checked, NJ(the movers are based there) and NYC(company is based there) both looked clear according the National Weather reports and here in SC it was sunny, bright and in the 70's. So again, a call to Daisy with no luck. Johnny swears he's going to call us back, that he will "personally handle our call back". Nothing. So we call him and find out he wasn't even in the office yesterday. BUT BUT after picking up our belongings on December 13th and today being December 28th, the driver, Juan called to say he'd be here at 5pm. Then another call to say he'd be here at 8:30pm. It's now 9:03pm and no sign of Juan or my belongings. At this point I'm just praying they are all in one piece and working. My belongings, that is. As of 10:28pm my belongings are all finally here, delivered by ONE MAN, Juan, who was wonderful and friendly. He seemed slightly embarrassed however to be delivering 8 of 68 damaged boxes, 2 of which were severely damaged. We have taken photos of all the boxes(all uhaul boxes that we move u recommend we use) and taking inventory then will see if anything in the boxes is damaged. DO NOT USE THIS COMPANY UNLESS YOU ARE SERIOUSLY DESPERATE!! Obviously many people have had good experiences with them and that's wonderful but between my experience and the other poor ratings, it seems to be becoming a trend. Pay the extra money for a bigger company, if you do use this company, make sure they give you an EXACT date for your delivery, NOT ASAP or depend on their "word", it's obvious that their word means nothing. And while Johnny is super nice he obviously has ZERO control over what's actually going on. This is why people go with "big box" stores and companies. These smaller family owned ones start to branch out and people stop caring. Edited to add that we have a box of broken coffee cups so far....that were wrapped in bubble wrap. One was a gift from a deceased friend that can't be replaced, the others from places we've traveled. Edited again to add another pic of the severely dented microwave/convection oven that looks as though it may have been kicked. Can't even use it now seeing as I have a defibrillator and it could set it off. read more

We Move U - Movers Near Me - Hawthorne, New York

This company takes poor care of your furniture and items. Nearly every piece I had moved was scuffed or scraped, my vacuum was broken, my table had a chunk taken out of a corner, the support in my couch was broken, my light fixtures shipped in boxes were destroyed (both lamp shades and the body of the lamps), and the boxes I moved were crushed to half their original size. They may be less expensive than other movers, but I recommend factoring in the price of the furniture you are moving into that calculation. Ultimately, the time and money spent replacing items costs much more than other service quotes I received. I will not use them again. One positive about wemoveu is that the people who pick up and drop off the boxes/furniture don't try to rip you off like other moving companies. But again, I would rather pay more for a company that values my property. read more

Wish I could choose Zero Stars! Worst Movers ever!!! Used them to move household goods to new apartment in another state and they systematically reneged on every guarantee or promise - Made scheduling delivery impossible so they could charge fees for storage (that was promised would be free for 30 days) and THEN would not even arrange to have redelivery scheduled. Somebody said they get mad at you if you post a complaint - we'll see if they get as mad as I am right now. STAY AWAY, FAR FAR AWAY FROM THIS COMPANY, or that's how far you'll be from your items and your money!!! Complaint is already with the Better Business Bureau! read more

Moving all the way to California was always my dream, but with any move of that magitude there is plenty of stress. I just recently purchased brand new furniture along with boxes of electronic equipment. Then out of the blue, I received a tremendous new job offer that I could not turn down. I searched all over for a reputable mover, but in the end I went with a recomendation from a old colleague and contacted We Move U. I could not have been more satisfied from start to finish. They talked me through the process, cost, time and the folks involved with the actual move. The workers arrived early, worked pretty much non stop in the heat and hauled my precious cargo all the way to Caifornia without one issue. I would use We Move U again and you would not be disapointed if you did the same. read more

Update: It is now 8:15 pm. Still waiting for them for a 12-4 delivery timeframe. The movers arrived near 10 PM. Had I been in an apartment building, I'd have had to turn them away. They were nice guys who sleep in their truck, and had simply been WAY overbooked by the company. An antique table was broken and a velvet chair had a big water stain on it. I threw it away since reupholstering would cost more than the chair itself. Just a gigantic NO on this company. read more

I would gladly give this place no stars if given the choice. Their contract has more holes than Swiss cheese. Once they have your money you will never hear from them again to resolve any issues. They will always find a way to add additional charges to the contract that you signed for bogus reasons and hold your belongings until you pay the additional money at the other end. BEWARE of this company. I hate to see anyone else go through what we experienced. read more

An absolutely abysmal experience, full of horrible communications with the office, who were unprofessional and miscommunicated at every point. They delayed the move by weeks, lost items, let items get broken, and generally created a lot of human misery and personal upset. In conclusion, please spare yourself and do not use this company. Worst customer experience ever. read more

Thieves!!! Stolen items and damaged belongings. They were late. Thousands of dollars in damage and loss. Made me pay more than agreed upon in the contract before they would unload my packages and when they were unloaded they had gone through my boxes.. took what they wanted and repackaged. Do not use this company. We are getting a lawyer and had to file a claim. This company has been non responsive throughout the whole process and the one time I did get Daisy to call me back she would not give me the manager information or any other useful information. Do not use!!!!! read more

My family used We Move U to relocate from New York to Ohio. The entire service was great! Customer service was helpful, the move was on time, nothing was broken and we'd definitely recommend! read more

I joined Yelp to write this review. Daisy, if you read this, you are the worst customer service, co-owner, service industry rep of ALL time. After doing some research on a few sites, including BBB, the company received fair to good reviews. I now think those reviews are fake, and you will see mine and other horror story reviews on Yelp. First, the company gives me what I think is a reasonable quote for a long distance move. They show up on moving day and charge me an additional $600 because my items were more square footage than estimated- keep in mind my original quote was based on items NOT square footage. After swallowing this additional cost, I chose my move date... They end up arriving 6 days after my scheduled date. The fun really starts here... On "moving day" the 53 foot truck they bring for my 1 BR apartment is too big for my street so they need to shuttle stuff to my house. They explain that this is my problem and it will cost an additional $500... They also cannot offload that day because they arrived 4 hours later than my move window. They have all my belongings so I suck it up and make the payment and skip work the next day to wait for movers. Keep in mind this whole time Daisy is non-responsive and claims to have migraines, power outages, whatever. She's an awful person. After "all" of my possessions are offloaded, they ask me what my dining room table looks like... they don't have it. Again, I try and contact Daisy and after two days of relentless calls, she picks up and claims she will "put me in for harassment" - oh and she also does not know where my table is, but thats not her problem, right? Update: I have been speaking with David, who is at-least intelligent, but informs me they lost my table and now expect me to go through the claim process. Please do not make the same mistake as me and use this company. read more

We Move You is a rogue mover that uses every dirty trick in the book to rip off their customers, including threatening to hold goods hostage unless ransom demands are met and then threatening to humiliate the customer by putting a mocking video of them on Worldstar (youtube for African Americans). This is in no way an honorable business. I regret the day I put down a $800 deposit with We Move U. A better name for the business would be WeMoveYou-to-tears or WeMoveYou-to--beg-for-mercy. I experienced jaw-dropping dishonesty from the first point of contact (sales), to the dispatcher (who refused to honor the contract and tried to overcharge for storage as well), to the pickup and delivery drivers (Driver 1 who admitted that the company makes them inflate volume and and Driver 2 threatened to mock me on the internet). Lie #1: Volume of goods: I had sent We Move You a precise inventory of furniture and an estimate of boxes. The salesman said their very software estimated the volume at 750 cu.ft. But he repeatedly said that regardless of the inventory estimate, I would only pay for what is actually there on the pickup day, so there was nothing to worry about. Sure enough, on the day of loading, my furniture items were precisely the same and both box count and box volume were actually LESS than listed in inventory. I expected them to amend the contract to reduce the 750 cu.ft. But to my chagrin, the driver/foreman put on a 45-min performance about how, "based on his experience and visual estimate alone", the volume was 800 cu.ft. No proof provided. He knew that I had to vacate the apartment the next day and won't be able to find another moving company in a day. I had no choice but to sign amended contract with the 800 cu.ft. After signing he admits openly that executives at We Move You would give him a very hard time if he didn't inflate the volume. After loading the 26' truck, the stuff barely crossed 525 cu.ft., the 5th "line" on the ceiling (at 105 cu.ft per line). It was definitely less than 600 cu.ft. The driver/foreman could see it plainly as well and says "well, sorry, but I can't reduce the price now!". Lie #2: The company repeatedly claimed that their drivers are employees. But the pickup and delivery drivers both insisted they were independent workers that were subcontracted by We Move You. Lie #3: Packaging Fraud - The furniture was supposed to be disassembled and packed by We Move You (part of the base price). They charged me specifically for mattress boxes and I paid for it fair and square. When they arrived at delivery location, they were wrapped up in plastic wrap that was torn and tattered, with substantial water damage. Lie #4: Hostage situation at delivery: the salesman had specifically told me in writing that there would be no Shuttle or Redelivery fees and I had refused to sign that clause in the original contract. But after putting my stuff in storage, the dispatch coordinator informed me that the goods will not be delivered unless I signed a modified agreement that added on $600 in shuttle fees if needed. when the 53' delivery truck showed up for delivery, the driver simply declared that the truck won't fit in the street and he didn't want to take chances. The long-distance coordinator calls me and tells me bluntly that unless I paid an extra $600 in cash, they would take my belongings back in storage and I will have to retrieve them at my own expense after paying the original charges plus additional penalties that they would impose at will. This seemed like a well-practiced drill for them. Multiple neighbors came forward and told me that 53' trucks had come into the community many times before! I informed WeMoveU about it and they had nothing to say about it. Problem #5: Non-performance: the delivery movers did not reassemble a single piece of furniture even though it was part of the base contract. They dumped the some pieces of furniture close to the door and simply walked away. Problem #6: Non-performance: The movers flatly refused to carry some boxes upstairs claiming that they were too heavy, and company policy allowed them to refuse carrying it upstairs. However, nothing in customer's contract mentions anything to that effect. Problem #7: Massive pieces of furniture like king size bed, bookshelves, and a table simply went missing. The driver/foreman then tried to give me someone else's furniture and when I refused to take it, he had the nerve to tell me that I didn't know my own stuff. I then knew that he had given my bed, bookshelves and table to someone else. Problem #8: The icing on the cake: When I balked at paying the $600 shakedown for shuttle fees, driver/foreman tried to humiliate me by taking a video of me on his phone, put bunny ears and other gimmicks with snapchat or similar app, had a big laugh about it with his sidekick, and declared he was going to put it on Worldstar (youtube for African Americans). Is this any way to treat customers by an honorable business? read more

Worst Company !!! Guys please do not opt for "We Move U" at any cost. You will definitely loose your stuffs if you are going with this company. You will get 100 of calls until deal is finalized, once all the money is handed over they will not even respond to your emails. I got a call from Steve from this company he assured me that all my stuffs will deliver safely and he also told me that do not check YELP reviews, they are sold, he showed me some government website and he asked me to follow that. My bad I trusted him. Now some of my stuffs are lost, when I asked them about my missing items they said your items are in warehouse and we will deliver by a week. Now it's been a month and I am keep on following with them but they have stopped picking up the calls and also stopped replying to emails. They are big liar !! read more

I basically went with this option to move from southern CT to New York because it was the cheapest quote that I had received. After a quick transition in my job, I thought the company was very accommodating. It was a much smoother process than I expected. Besides price, what I care about most is timeliness. Not only did the move out process take less than a few hours, but I felt like the movers worked with an urgency that I personally appreciated. Ultimately, I would recommend this company for anyone moving. read more

Honestly, I got lucky finding you guys! Loved the customer service. Grateful that you guys helped me move with my convenience in mind! Thank you so very much for looking out for my availability rather than yours! Sorry I am a little late in writing this got caught up opening boxes! Will definitely recommend you movers to friends and family. read more

Worst company ever forniture damaged, lost boxes and attitude when we asked what had happened. They never wanted to send me a complaint form. These people deserve to be put out of business. read more

Zero stars would be better. They quoted us a price. Did a great job on the front end. Destroyed thousands of dollars of property - including a big xerox copy machine which was thrown off the truck - and then demanded more money to actually unload our truck. It ended up being double the cost - and of course we didn't know our stuff was destroyed until after it was all unloaded. Of course they never made good on any of it - never returned my calls. Big joke! Do NOT use them - and if their ad pops up RUN! It is cheaper to by new furniture! read more

DO NOT USE UNLESS YOU GET INSURED AND DOCUMENT EVERY DETAIL OF YOUR BELONGINGS AND THE BOX IT WAS IN. We had our move awhile ago but had a bose radio , nice coffee maker and crock pot taken value of over $800.00. Unfortunately(for us) , we did not get the insurance. They offered us .60c on the pound which amounted to $10.00. They knew what they were doing because only the valuable stuff was taken. BUYER BE WARY!!! read more

Thanks to the crew(2 men with truck) who came for our moving. We moved from NY to NJ 5th floor apartment without elevator, We scared about our stuff might get damaged in the process. They did very impressive job with the moving, Nothing got damaged. They wrapped every furniture perfectly with blankets too. They are very quick and unloading process was done in an 1.5 hrs, Great energy. Price was 950$. read more

professionals, on time, and kept us posted on when they will be arriving so that we did not have to wait for them anxiously. Good business ethics, I would highly recommend to anyone moving within NY. They were very honest about the price, told me up front about the price so there is no room for ambiguity. I was communicating with them on Yelp, and they were very responsive. Within a minute or so I would get response. read more

When I originally agreed to use We Move You, I was impressed that you offered a guarantee that my things would arrive within six days (since I was only moving about 400 miles, from New Jersey to Western PA), and that I could name a next-day preferred delivery date. My things were picked up on June 30th, and I was told by the movers who came that there was a good chance that my things would arrive the next day, July 1 or July 2. However, I was given no way to contact anyone from the company who would be helpful-- no number for a driver or even customer service. Jeff, who had been my contact person up to that point, did not answer his phone at any point over the course of the next three days. When I called Customer Service on July 3rd, I was told my things would not arrive for some time-- that they would be on the next truck New Jersey leaving after July 5th. I made plans accordingly, but ultimately had to change them because the bulk of my things actually arrived at 6:45 p.m. on the 4th of July, right in the middle of the holiday celebrations I had been attending. The movers who arrived with my things refused to open the truck to let me see what items they had before I signed a form stating that everything had arrived in good condition. In fact, everything had NOT arrived in good condition, although there was no way for me to know that until after I had signed and they had left. Two glasses arrived shattered in a box, coating my kitchen supplies in glass shards, and three items of furniture were not in the first shipment. I was told these three items would be on the next shipment coming in this direction. Over the next six WEEKS that it took for my things to arrive, I made many, many calls to We Move You, trying unsuccessfully to get any kind of estimate of when things would arrive. Finally, I received a call from the new movers, when they were already on their way. They gave me a very inaccurate estimate for when they would arrive, and I had to leave work early to meet them. One of the three items that they delivered was broken, too, and they refused to assemble an item of furniture that had been disassembled during the move. I asked for a refund given all these inconveniences (six weeks of waiting for my move to be finished?!) and was told I could only have my $200 deposit back. I would not recommend them for a long move. Additionally, after posting this review, I received an email stating, "We have been informed that you have left a negative review on Yelp. By doing that, that terminates any offers we have made. We were in the process of getting your refund sheet emailed to you, but were informed of your review. We apologize you were not happy with your services from us and we are upset you are dissatisfied. Have a great day!" AVOID THEM. read more

Spent time working with the fine folks at We Move U as this was a big move comin outta ny and relocating my parents and all their accumulations. The moving crew showed up timely and took care to pack and load the items very professionally. The delivery was when the rep Steve? i believe said it would be. My family and I highly recommend their service. read more

Greetings, I am writing about a recent move that we completed three weeks ago from New Haven, Connecticut to Houston. Really disappointed in this company. We chose them because they were affordable, but would not do this again. 1) They told us our pick up day was a specific Sunday months ahead of time. They said they would call to confirm a week beforehand, and did not. Then we called them and they got back to us three days before the move that they would need to change the pick-up date. We were grumpy, but it worked out (barely, based on our plane tickets) and we agreed. 2) On arriving to Houston, they were six days beyond their own estimate of delivery. Worst of all, for two weeks we were calling for an update about where our stuff was, and no one would answer the phones or call us back. After about five days we reached someone who told us that our stuff was still in a warehouse in NY, and they were trying to find a truck to bring it to Houston (this was after the date range when they estimated it would be delivered). 3) When movers arrived to our house with our things, my husband watched them essentially throwing boxes as they unloaded and moved them. Some of these boxes were labeled fragile. 4) MOST frustratingly, when we called and wrote to them about getting insurance for several broken items (i.e. an entire box of well-packed glassware, a TV in original packaging and labeled, etc), no one from customer service will call us back or answer our emails for the last two weeks. I would say that they did deliver our things, so they get two stars for that. But the customer service experience has been atrocious- I still have no response from them after five phone messages and three emails in two weeks. read more

I have recently moved from my studio apartment in New York to a two bedroom apartment in the same vicinity in New York, and I knew immediately who to trust with all my belongings during the move, which was We Move U. I came to my decision after researching around online for good moving companies. Let me tell you as soon as they arrived, they came ready to work and get the job done. I also had some items that were fragile and dear to my heart, they moved all my items with care as if it were their own. This was honestly one of the best decisions I have made during my move. I would highly recommend this company to people needing assistance during their move. read more

They moved us - straight to movers hell. Should have been a very straight forward and an easy move as we didn't have much furniture or belongings. Sent an incompetent team of two to pack one day and move the next. Worst packing job- packing fragile glass with heavy items in the same box without padding or wrapping. Wrapped tape directly onto the television screen and dresser leaving sticky residue that was difficult to remove. They took nearly 10 hours to do a small one bedroom move. Asked my husband to help as they were exhausted. Seriously?! They literally dumped everything into the apartment, broke the legs of our dresser and left it in the middle of the bedroom upside down with contents falling out of it. Broke the bed frame as well not to mention broke glass given their packing job. I'd recommend professional movers like Oz or Flatrate. read more

The company lost goods in transit, damaged most of the good in transit, and charged more than two times the estimated amount as they held my goods hostage on the truck. Steer Clear and don't trust them!!!! read more

DO. NOT. USE. Over a month after our move from CT to ME and we are missing half of our furniture and boxes. This company made no effort to correct this HUGE mess up. Despite many efforts from us to be understanding and patient and paying in FULL. Go read the Better Business Bureau and federal department of transportation reviews on this company . This has happened to many. Now they refuse our phone calls and have stolen our items as they will not deliver what they have. Pretty sure this company is a scam and they sell your stuff that they skim off the top. Hope they enjoy my husbands late fathers items and our baby memories. No one cares. They will not help you. HORRIBLE. Beware. read more

Chose this mover because of reviews on their website. When my cross country move was completed I was missing hundreds of dollars of irreplaceable items. I was given no satisfaction from WemoveU. Very poor customer service after initial pickup. Very poor communication. Deliver men were careless with items. Do yourself a favor and look elsewhere. read more

Summary: WeMoveU ultimately delivered my belongings. But the process was incredibly stressful and riddled with incompetence and an utter lack of professionalism. As an initial note, I want to make it clear that before I booked my move, I made it clear that I had a narrow window of time on my delivery date that my new apartment complex would let me move in. I repeatedly requested assurances that WeMoveU would be able to accommodate my schedule. Pickup day: To make a long story short, the movers never showed up, despite the fact that I had confirmed the pickup time that very day. I tried to reach someone at WeMoveU to reiterate the fact that the movers needed to adhere to the agreed upon move-in time to ensure I was moved out before the storage facility closed. WeMoveU's phone answering service noted that the hours of operation on Sunday (my pickup day) were from 10 -3. In spite of that--and the fact that I placed multiple calls, left voicemails, and sent emails, no one got back to me. In fact, the voicemail box to the emergency dispatch line was full. I was at the storage unit, waiting on a street corner in the heat for the movers to show up. After hours of trying to place calls, the movers called to tell me they were on their way--but wouldn't be there until after the storage facility would be closed. When I demanded an explanation as to the delay, the foreman launched into a verbal tirade against me. He was unwilling to empathize with my frustrations, and instead verbally berated me before hanging up on me. for additional cubic footage, despite the fact that I had given WeMoveU the exact dimensions of my storage units. I spent that entire evening trying to find out how WeMoveU would rectify the situation, as well as talking to other moving companies to see if any of the could accommodate me. WeMoveU finally told me they would send a foreman the next morning. I showed up to the storage facility next morning to meet the movers--only to find out that the movers would arrive in the afternoon. The day of delivery, I also encountered a few hiccups. Although I had sent the requirements for the COI over a week in advance of the move, the COI had not been sent to the apartment complex until the morning of the move. The COI was incomplete, and the the movers showed up about an hour late, despite the fact that I had reiterated the exact move in time. Finally, after all that, one of my bookshelves was broken/destroyed, and my TV has a scratch on it. At this point, I have requested a partial refund and will update if anyone responds. read more

To say I am disappointed with my moving experience is an understatement. I was initially very appreciative of the help in getting this set up but have found that what I expected and thought was going to happen is the opposite. I had initially requested a Sunday for pick up and then called 2 or 3 days later to change it to Saturday. I was told that was not going to be a problem and the pick up was changed to Saturday. I was also told and expected that I was going to get a call the Wednesday before pick up date to get a box count and go over the next steps. I was not called on Wednesday. I had to call in myself on Thursday to find out that the date was moved back to Sunday. I was also never told that I was going to be hiring this moving company who picked up multiple household's things in the same truck. I was under the impression that I was paying all this money to get one truck to have my stuff and only my stuff moved. I didn't find out this fact until the Thursday before. I was also never told that it would take more then a day or two to get my stuff out to my new location when I first booked this. I would never have booked this job if I had known that. On Thursday day I was told it would take 2-5 business days to deliver my stuff. Which i was extremely disappointed by but it was too late to change at that point. I was then told that the movers were coming on Sunday but not what time. I was told to expect a call on Saturday to set up when they would be arriving. I never received that call. I had to call in AGAIN myself to find out this information. I was told they would show up at my place between 9am-11am. At 10:45am Sunday, no one had called me or contacted me in anyway to let me know what was happening. I had to call customer service again to get in touch with the movers to find out where they were at. The movers didn't show up until 11:45am. Everything was fine once they got there and things were going smoothly. I finally had to leave at 2:45pm to drive out to OH and couldn't wait any longer. The foreman then informed me that papers needed to be signed and my price had gone up another $300+. I understand what I was given was an estimate but I did not expect that the estimate was going to be so far off from the actual price. Again not happy but nothing I could do at that point. As of today, I have received a call from my old neighbor that the movers left behind some parts of my bed frame. So now I have to have my mother drive that piece out here to me so I can assemble the bed correctly once my stuff actually gets here. I have now called into the customer service place 5 or so times to get updates since this whole process started. No one is responsive or proactive like i was lead to believe. When I spoke to the service rep this morning to find out where my truck/stuff was and when I would be getting it I was told the estimated time was 6 business days from the date of pick up. So next Tuesday. I was also told that there was a truck being put together to go out to my new state. So my stuff is no longer on the same truck it was loaded into and in storage? Seriously?! I was not told that either. So now my stuff is in a storage facility or wherever and I was not told. In short, this company is unreliable, unresponsive and failed to meet any kind of expectation. I would never recommend anyone use this moving company based on this experience. I expected one date and got another. I expected one price and got another. I expected an easy and reliable move but got a huge disappointing experience instead. Had I known all the information before hand I would have either not booked this job or been able to set my expectations accordingly. read more