My wife and I recently hired Progress Kitchen and Bath for a full master bathroom renovation in our…read morethree-story condo, which included a full Schluter waterproofing system, floor-to-ceiling porcelain tiles, and a new double vanity. While we are absolutely thrilled with the final look, there were a few minor bumps along the way that kept it from being a perfect 5-star experience. Here is the breakdown of our project: Design & Prep with Helen Huff Helen was fantastic from day one. We brought her inspiration photos of the aesthetic we were going for, and she immediately pulled porcelain tiles that perfectly matched and refined our vision. She offered creative layout solutions for the double vanity, the shower, and the niche. Throughout the material selection process, she was patient, responsive, and extremely knowledgeable, even providing us with websites to browse on our own time. A massive bonus: Helen went above and beyond to ensure I had all the specific documentation my insurance company needed to process a related claim. Project Management with Justin Bici Justin was a stellar project manager. We were initially quoted 15-25 business days, but the team finished ahead of schedule in just 10 business days. Justin visited the site almost every day to ensure the job was on track, and he was incredibly responsive to all of my texts and calls. Every timeline he provided was met exactly as promised, and he offered a lot of great insight based on his experience. Even when the vanity sub-contractors did a mediocre job on the caulking, Justin informed me he would remediate the issue and would schedule someone to come out and fix it. Albert & the Crew & Technical Execution The technical execution of the shower itself is top-notch. The crew manager Albert clearly had years of experience and knew exactly how to handle and properly install the Schluter waterproofing system. The precision of the porcelain installation is beautiful--the cuts and edges are incredibly clean and precise. Seeing that floor-to-ceiling tile go up and the double vanity finally set in place was easily the absolute best moment of the project! Areas for Improvement (Why 4 Stars) Because our master suite is on the third floor, the crew stored their materials in our bedroom. While this made logical sense so they didn't have to carry things up and down the stairs constantly, we wish they had been more cautious. Unfortunately, we found a couple of chips in my wife's makeup vanity from materials being moved in and out of the room. Additionally, the post-renovation cleanup was lacking. We expected the floors to be restored to their pre-renovation condition, but we found scuffs on the floor that couldn't easily be removed with regular soap and water. The Verdict Helen, Justin, Albert and the tile crew delivered a beautiful, high-end bathroom. The design, project management, and tile expertise were exceptional. If the crew had been just a bit more careful with our personal furniture and the final site cleanup, this would be an easy 5 stars. I still highly recommend Progress Kitchen and Bath.

Progress kitchen and bath did an amazing job from start to finish. I was nervous to make this…read moreinvestment in my bathroom remodel and they reassured me and made the process so easy! Helen was my designer and she listened to my wish list and was so helpful. Justin was my project manager and he was responsive, updated and checked in often. He was knowledgeable and explained each step of the process. The bathroom remodelers did such a good job. The tile looks amazing and I am so happy with my new bathroom!

I want to thank home town kitchen for the hard work that was accomplished in my kitchen I love it…read more Ryan gave me some great ideas so glad I listened love my drawers for my pots and pans Josh worked very hard to make sure all was done correctly Getting a kitchen done we all have some hiccups but both Ryan and Josh were on it to get it corrected fixed whatever was needed!!! I would highly recommend these guys they are quick to respond and if they did any other kind of work I would hire them in a quick min!!!!

After 30 years, we remodeled our kitchen. We did our due diligence and went to 7 cabinet companies…read moreand 2 big box stores before meeting with Ryan at Hometown Kitchen Cabinets, LLC. Ryan was knowledgeable, professional and personable to work with. He helped us to find quality hardwood cabinets. Within, 3 weeks the Fabuwood cabinets were delivered directly to our home from the factory and Ryan and Peter, the gentleman was was the cabinet installer, unloaded and inspected each piece before carrying them inside. Peter installed the cabinets in the coming days and was detail oriented and thorough. We are extremely satisfied and highly recommend working with Hometown Kitchen Cabinets, LLC.

We hired Sunrise to renovate our kitchen recently. They came highly recommended by a co-worker who…read morehad previously used them for a bathroom remodel. We met with multiple contractors and recieved multiple quotes, they were not the lowest price but we felt like they offered a better all around option. The design consultation was very helpful and they had a very good selection at their showroom. The project went very well however there was an inital delay due to permitting that extended our inital timeline. The crew was respectful of our home, kept a clean jobsite and communication was great.

I delayed writing this review because the experience was so upsetting, but I feel a responsibility…read moreto be honest for future customers. Based on my experience, I would not recommend Sunrise Kitchens Baths and Closets. It's important to note that the majority of this company's positive reviews are from previous ownership. Since the business was sold in September 2024, many of the employees referenced by name in those reviews are no longer with the company, which provides important context for prospective customers. My kitchen project was plagued by serious issues from start to finish and ultimately dragged on for 13 months, despite being promised a fully functioning kitchen completed within a few weeks. Despite being promised a "streamlined" and professionally managed project, that is not what I experienced. There was a clear lack of consistent project management throughout the renovation. Over the course of the project, I worked with at least five different individuals who were identified as managing my project, which is supported by written communication and documentation. For the majority of the project, no project manager came to my home to oversee work. Project management oversight did not occur until the final month, after DPOR became involved. Prior to that, subcontractors/employees were frequently sent to my home without clear direction and often asked me what they were there to do. Work was performed that was not included in my contract, and afterward I was demanded thousands of dollars for this non-contracted work. No clear or itemized breakdown was ever provided explaining what was done, why it was done, or why it was supposedly required. I never agreed to this work, never approved it through signed change orders, and never consented to the additional cost. Despite this, the company refused to move forward or complete the project unless this unapproved payment was made, effectively holding the project hostage over charges I never agreed to. After two mediations, the company ultimately agreed that I did not owe payment for one of the change orders because the HVAC work in question should never have been done. That work involved replacing ductwork that had already been replaced earlier that year by another company and was still under warranty. In addition, changes were made to cabinetry without my consent, again with no signed change orders. Additional HVAC work was completed without a permit and was not up to code. After personally contacting a city inspector, the company was required to redo the work and have it reinspected. Documentation -- including proof of purchase, warranties, and permits -- was repeatedly requested and never fully provided. Due to the seriousness of these issues, I filed a formal complaint with DPOR (Virginia Department of Professional and Occupational Regulation). Following their investigation, the company was found to be in violation of regulations. What made this experience especially frustrating was the lack of transparency, poor communication, and unwillingness to fix mistakes. A kitchen renovation is a major financial and emotional investment, and this company did not treat it with the care or professionalism it deserves. I strongly encourage anyone considering this company to look closely at the timing of the reviews, ask detailed questions, and ensure everything is clearly defined and signed in writing before proceeding.

this is an update on my previous review, I received a call back from Sharon the manager, she stated…read morethat the designer and a different contractor would be out to inspect the issue. After their inspection she agreed to have the contractor , Mike, come out to repair the drain. He did an outstanding job and addressed all my concerns. I am extremely pleased with the response from the Reico staff.

I have been working with Reico for about 10 years now. i am impressed with their fore thought on…read moreprojects and the end product delivery. Thanks Reico, keep up the great work! Eric T.

Great service from beginning to end…read more They use quality materials in their cabinets, they will last for ever. The doors and drawers close automatically after a certain point. Handles and drow pulls are "arthritis friendly". The design team in the beautiful showroom LISTENS to you so they can help you make good selections. They don't try to upsell you and work with in your budget. The sub-contractors they use for electrical and plumbing are super! They show up on time, do great work and leave the work area like they've never been there. If issues arrive the work with you to quickly solve it and make alternative suggestions IF needed. I love these folks and will have them convert my tub bath into a walk in shower next.

Greenwich has remodeled our kitchen and have done a great job. We worked with a set on the design,…read moretheir onsite team lead by Rip were organized and stayed in schedule. Wendy corresponded daily to notify you of exactly who would be in your home. Their product was great cabinet work, drywall, painting, electrical were exceptional. Highly recommend!!

Could not be happier!! Our new countertops look amazing. Tom, and the Innovative team, were…read morewonderful to work with. Superb service and great selection to choose from. Large warehouse full of beautiful slabs. Amazing prices as well. Highly recommend.

From the owner: Innovative Surfaces Group is the exclusive distributor of TechniStone quartz countertop surfaces…read more We are located in Chesapeake, VA and service Virginia and eastern North Carolina. Technistone is a leading European Natural Quartz manufacturer. Our mission is to provide high quality and fashion forward designs to the North American marketplace at an affordable price. We strive to provide world class customer service, quality products and local availability to consumers, stone fabricators, architects, interior designers, cabinet distributors and manufacturers, architectural millworkers, store fixture manufacturers, and owners.

Patrick was a delight to work with. Went above and beyond. I HIGHLY recommend using these folks if…read moreyou need nice ALL WOOD soft close cabinets!

I stopped by today at Wayne's Home on Sam's Circle in the heart of Chesapeake's Greenbrier section…read more The staff was friendly and helpful with questions and suggestions about their product lines. They also offer interactive services where if they do not have the item that you are interested in on their showroom floor, you can use their software to build exactly what you want to have it delivered to the store or directly to your home. They have a wide variety of items to view for both inside and outside of the home. They also offer convenient financing to make purchasing easier. Their prices are competitive and they offer good quality as well.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.