I would not recommend this company at all! The experience we had with them was long and confusing. We encountered incompetence, confusion and delays. Not everything we needed was ordered at the start. Incorrect parts came from the warehouse several times. The installer was basically uncooperative and definitely did not have a customer first attitude. The process was drawn out weeks longer than necessary. There were so many moving parts to this project. They need a project Manager. We always felt unimportant, rather than the people paying the bills. A totally aggravating and awful experience. read more

We had an outstanding experience with Cabinets To Go, especially thanks to Troy Butler, their Kitchen Sales Specialist. From the moment we walked in, Troy took exceptional care of me and my family. We were looking for sturdy, high-quality kitchen cabinets, and he guided us every step of the way to find the perfect match for our home. The financing process was seamless--I was approved for 12 months no interest on the spot, which made the entire purchase stress-free. After our renovation, the kitchen cabinets became the focal point of our home--they completely transformed the space and made the whole house look incredible. We're so glad we chose Troy and Cabinets To Go. I also want to give a big shoutout to Jennifer at the Norfolk location--both she and Troy were professional, knowledgeable, and a pleasure to work with. If you're renovating your kitchen, I highly recommend this team. You won't be disappointed! read more

It's time to update this review since the last one I did years back. I've used Cabinets To Go for their stock items a few times for flips and remodeled projects, but as of late they have really gone down hill! Their customer service, to put it bluntly, SUCKS and the manager of this store is very rude!! Because I've used them in the past, I went to them to get a custom cabinet line order for my personal kitchen. It is NOT cheap. You will pay for a custom design built product and that is expected. But what I don't expect is a product that is not the quality of what you pay for, and as a matter of fact my son could have built better cabinets at his wood shop class!! When I place my order, it was going to be a 2 month back order which turned into 3.5 months because apparently when my cabinets were delivered to the warehouse no one did not bother to call me to say it's in and ready for delivery. I had to call to find out where it was after several calls to find out it's been sitting in the warehouse for a while month! Like no one wondered why there's random of cabinets that has not been delivered yet?! Then when I had my cabinets delivered we were missing 1 box, we wrote it on the sign off sheet and asked the delivery driver if they can check with the manager. A week later no call. We called back to CTG and they did not know anything about it so they had to make some calls to the manufacturer. But guess what? I had to call CTG a week later to find out if they got any response to my missing cabinets! And that's when they told me it was never ordered, so here we go with another 1 month turn around to get my missing cabinets. We already had our granite guy scheduled to measure for countertops and not to backup that process, we had to spend money to buy a temporary cabinet so we can be in que for our granite order. As we unboxed the cabinets, there were dings, scratches, split panels, missing hinges, cabinet colors not matching, uneven paint colors, fillers not matching, drawers installed crooked, seams exposed and along with that missing cabinets...this was not acceptable for their "pristine custom line" as CTG advertised and claimed!!! When I talked to the store manger about these issues, she was condescending and as matter of fact with handling the issue. There's no communication or follow up with this store in getting this right!! I have to keep calling to find out what's going on. And every time I call they act clueless! And the "customer service specialist" or "business managers" that be responding to these reviews are nothing but CS Reps who have no power to really help the situations. Time was of the essence in getting this kitchen done. We had a hard deadline and because Cabinets To Go dropped the ball, it cost us financially! They are an UTTER NIGHTMARE!! BUYERS BEWARE! Make a U-TURN NOW! I warned you! read more

READ THIS FIRST. ABSOLUTELY A NIGHTMARE. DO NOT WASTE YOUR MONEY. We purchased our entire kitchen cabinets here. Went through the whole design process and everything. We were super excited. Paid in full up front $13k. They sent their installer for final measurements, and this is when things went bad. Installer changed the design completely to "make it fit". Sounds good no problem right? WRONG. So cabinets arrive, and it's finally our install date. So exciting. Only to come home to see our cabinets (we did stack cabinets) do not line up. Wtf? Called the store, and they totally try to sell us that this is a normal thing. Took up for the installer, and blamed us the nurse and crane operator. That's right the cabinet people blamed the non cabinet people for a design flaw. Imagine that. Long story and battle later.... We fired them both. Ended up having to purchase 7 new cabinets (mind you they would not return the installed wrong cabinets because they were installed already. Yes installed by them, but couldn't return them). Another $3k for THE RIGHT CABINETS. My son and I installed them. Yep a crane operator and a student got it right. Imagine that. PICTURES DON'T LIE. SEE FOR YOURSELF. read more

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The designer listened to our wants and needs. She offered suggestions and was extremely helpful. We enjoyed the process.

Nicole is AMAZING!!!! We went in spur of the moment after a co-worker told me about this place and ended getting all new flooring! Nicole was so personable, kind, and diligent! Go in and ask for Nicole! read more

I was excited to order my three cabinets and was leery about paying up front. But two people in sales N and N reassured me the cabinets will be assembled for me when I pick them up. I wanted them delivered however, there was a cost of about $250.00 more to deliver the cabinets maybe, 15 minutes away. I had paid over $1400.00 for the cabinets. And I would have to replace new cabinet doors with the glass doors. I knew installing the doors would be a challenge for me, by being physically handicapped. I would ask my Son to help me with the doors. I called on the given day to pick up my cabinets: (2) 18 x 36, (1) 36 x 36" and the glass doors. The sales person reassured me that the cabinets are assembled. She will call me, when the cabinets are ready for pick up. I was excited and surprised, when the sales person called. I got my relative to take my Son and I to pick up the cabinets. Of course, I wanted to make sure the cabinets were perfect. The young man brought my cabinets to the pick up door. There were three heavy boxes of wooden parts for each 3 cabinets to be assembled and each heavy glass door was in its own box. I was so heartbroken and disappointed. I could not lift the boxes. I thought, Cabinets to Go would not sell me something complicated to assemble? My contractor had been terminated. Then my daughter and I researched online and found this company of Handymen named Thumb Tack. Mr. Marlon and Team did an excellent job assembling and installing my cabinets. I have contacted them a few more times and their work amazes us. I really like my cabinets. But I will never purchase anything from this "....to Go," place again. Never. read more

Outstanding customer service. Ashley was great in providing a great estimate on our cabinets. The showroom was very clean and organized. She went over everything needed and gave us other options. The price was better that I expected. read more

I ordered a bathroom vanity on 8/17 and delivery was to be 9/22. I called several times and was finally told it was on a truck and would be in the store on Saturday 10/6. I called again and was told it did not come on that truck and that it was not on the truck scheduled for the next week. When I asked when I could expect delivery I was told it was back ordered and they had no idea when the order would be filled. When I asked for the number of the regional manager I was told they do not give out that number but would email him. I also called a customer care number and asked to speak to a regional manager. Same reply. 4 days later I still had not heard from anyone. Finally canceled the order and got a refund. read more

Absolutely amazing business! Very helpful staff, always helping find solutions for every project we have used them for. Also, best prices for the great quality products they carry. read more

After dealing with them for 6 months i finally got around to ordering my cabinets and no one bothered to tell me after i had created an account and it had been charged that my cabinets were low in stock, then out of stock, then discontinued! Then dealing with the woman there who was VERY RUDE VIA PHONE CONVERSATION! STEAR CLEAR OF THIS COMPANY! They really did not care what so ever did not even try to help me find something similar because it was all discontinued!!! read more

First off let me just say our experience with Cabinets To Go was nothing but pleasant from the minute we stepped foot in the door. We were promptly greeted and allowed to just look around at our leisure without the pushiness of a salesman in tow. It's a small open store so we could ask any question from across the room and get an immediate answer. One of the things we first noticed with cabinets to go is they have a small selection of styles and color but most people should find they have what they are looking for. Everything they have is current and not dated. After opening some drawers and doors we found the quality to be very good. All hardwood and not the pressed boards you often find in other cabinets. After deciding on a style we thought we wanted, we sat with the design team and they started laying out a CAD drawing of our kitchen with the measurements we provided. They asked a lot of questions about how we use our kitchen, what we want where, how kitchen flows and offered many great suggestions. 2 deep drawers next to the stove for pot and pans, a spice rack, short cabinets or all the way to the ceiling. Their guidance walked us through the design process painlessly and what they came up with was a perfect fit for our kitchen. Once it was all laid out they were able to quote us a price which we found to be significantly less than the box store prices we were looking at. One of the reasons they are able to offer quality cabinets at such a good price is they come un-assembled however they can assemble them for you for a fee if you chose. They gave us a sample to take home and we quickly realized we didn't like the color we chose when put next to our existing flooring. No big deal. We went back and picked a different style/color and they quickly priced it up and gave us a new drawing. Our 2nd choice was actually a little less than our 1st so we decided to order them. They wanted a deposit to place the order and I asked if they would give an additional discount if I paid for the order in full to which they agreed so we were saving even more money! They said it would take 4-6 weeks and 5 weeks later they were ready for pickup. By coming un-assembled we were able to get them home in two trips without needing a huge truck or making many trips. Assembling them was quite easy, just time consuming. After you do the first one the rest go really easy. I would put 3-4 together each evening after work until I had everything assembled and ready for our contractor to install. Our contractor came in and was impressed by the quality as well. We went on vacation while he hung them and when we came back we didn't even recognize the old kitchen. They looked absolutely beautiful! We have now been using them for about 2 months and we couldn't be any happier. I recommend Cabinets To Go to anyone looking to save some money but not skimp on quality or service that's in the market for new cabinets. Thank you Adam for helping us make good decisions that we will enjoy for many years to come! It was a pleasure working with you throughout the entire transaction. read more

Cabinets To Go - Kitchen & Bath Near Me - Norfolk, Virginia

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I started my kitchen project by going to Lowe's. I told them my budget they come back with a ridiculous price nowhere near my budget and told me it couldn't be done. I researched for a couple of weeks and ended up at Cabinets To Go. I knew what I wanted and they help me complete it and bring it all together. I chose to use my own contractor 3D Builders of Virginia Beach Inc owened by David Dowdy. Very good company Justin the project manager did an amazing job. The entire kitchen was gutted and floor plan changed. Cabinets To Go did an amazing job working with me on the few adjustments and Replacements that needed to be done along with multiple returns. Kudos to Cole!!! My contractors had never worked with these cabinets before and they came together beautiful. My kitchen is amazing and I'm overwhelmed and absolutely thrilled with the entire project. Thank you so much to everyone involved read more

Customer service ends once they get your money. They push the responsibility of their mistakes on to the customer. Short 30 day return policy with a steep restocking fee of 25%. Beware! read more

I created a Yelp sccount just to warn people. You will REGRET ordering from here. Decent product, terrible service, and extremely unresponsive. This is at all levels- employees, manager, regional manager, and the national customer service team. Long list of downfalls in this experience - damaged pieces, the store took pieces from our order without consent, sent us a wrong cabinet, and said they delivered product when they didnt. On top of that they were very rude (again, at all levels) and did absolutely nothing to compensate this. Not worth the savings. DO NOT ORDER FROM HERE. Also, if you do order from here, be sure to add an extra two months into the renovation project read more

Cabinets to Go solely based on customer service and the purchasing of cabinets is probably 3-stars. There were issues on the order caused by both myself, as the purchaser, and the staff ordering, but were ultimately resolved without too much hassle. However, the contractors (Revision Remodeling) that are provided by Cabinets to Go are atrocious, at best. The communication skills are nonexistent, and it was only from constant prodding and questioning that we would get mediocre responses for timelines. The business management was horrendous, as several workers showed up way after stated start times without the proper skills and/or tools to accomplish the tasks. In fact, I had to not only assist, but do some of the work that would have been described in the work order if the staff at Cabinets to Go had actually written one for the contractors. Lastly, the craftsmanship is mediocre, at best. Some work was performed well, but this was largely limited to the cabinets that are quickly assembled and installed by any average DIYer. Other work was shoddy and embarrassing to have saying all the time, effort and money supposedly put into it. If you are really looking for a reasonable priced kitchen remodel/update, sure, go ahead and buy the products from Cabinets to Go, but do not use the contractors they supply. read more

We purchased two new kitchen cabinets to add to our kitchen. Ordered and waited and paid for the "new" cabinets to come in. When we got around to putting the cabinets up, one of the cabinets was clearly used. Holes in the cabinets where screws had been drilled, no shelves (3) and no hardware or paperwork. We took the cabinet back in its box to the store and all we got was "to bad" and a website written down on a scrap piece of paper handed to us. I understand we were outside the 30 days, but an exchange would have worked. It obviously worked for someone else who had clearly returned the used cabinet that they sold me as new. No effort on the store's part to help us. So now I have a cabinet I have to cover holes up and have shelves made. We are in the process of replacing all of our cabinets in our kitchen, and I also work with new home buyers and sellers interested in updating their kitchen. But I won't go to Cabinets To Go or recommend this company to buy new cabinets, because they sell new cabinets when you get used cabinets and they don't care when it's brought to their attention. Bad customer service. read more

Great pricing and selection. I had to wait a few months before all my cabinets were delivered to the store. I ordered all soft closures and did not get them all. The only reason I did not contact the store was because the installer purchased them and they were of better quality. Depending on what kind of cabinets you want be prepared to wait if it's a popular one. Well worth the wait. We love our cabinets and happy. read more

We originally went in to look at butcher block counters but I really liked the look of the cabinets as well. I ordered the counters and were told it would be two weeks. Not a big deal since we still hadn't decided on the cabinets. We returned an hour later and ordered the cabinets as well as a few accessories. At that time we were told some cabinets would take about a week and the remaining would be here when the counters were delivered. Two weeks turned into over a month. No apologies, no remedies were given. When were were told there would be another delay, we were also told "I've been telling you this the whole time but you didn't want to listen". Seriously, who would order anything with no estimated time of delivery? The final straw was when we asked about returning the trash can accessory that wasn't working properly. We were told as long as it's not assembled (comes assembled) and we agree to a 25% restocking fee. How do you know it doesn't work until you put in inside your cabinet? Wish I'd have read the reviews before hand. We would have used a different sales person. Even though were are overall happy with our products, the customer service or lack thereof, has not been a pleasant experience al all. read more