I needed help with my car after some dingbat tried to break into it and jammed the lock. What happened was I gave them a call, waited an hour for someone to call me back, texted a picture of the lock and then be told "I can't do that" without any further elaboration. They're google reviews say they can do repairs like this. That's wrong and hopefully this review corrects that. read more

Ugghhh... Foolishly locked myself out of the house... again. It's hot outside. I'm in a hurry. I need to get in, ASAP. Yelp, come to the rescue! I hit the Yelp find-a-service thing and it sent out requests to multiple locksmiths in the area. I'm assuming I'll have to wait minutes, hours, or even days for quotes. Then only seconds later, I get a response from USA Lock and Key, mentioning a flat rate of $79.99 for nearly immediate service (25 minutes away). Let's get it! When the locksmith Haim arrived, I knew right away this was a very professional locksmith who knows what he's doing and he's been doing it for a long time. His clean compact van was essentially a well kept toolbox, even had a key cutting tool in the back. What's more, he had a display with an example dimple key knob, residence knob, and commercial grade knob to show me the differences, while also discouraging bluetooth/smart doorknobs. As the pro he is, he verified my ID and address before getting to work. He gets to work and I noticed, the entire time he had METRO PD license displayed around his neck so I pick his brain about it. Sketchy locksmiths may do work to scope out a place, duplicate keys, or damage knobs to scam customers into buying parts, so it's important that your locksmith be registered through the police department. He even stated he occasionally gets called for Metro assistance. Whoa. Just minutes into the work and I was already into my home. Haim was very knowledgeable, professional, and you could tell he puts a lot of care in his work. Hopefully I won't lock myself out again, but if I do, this is the guy. By the way, its been a whole day and I got the second quote from another business. read more

Kids lock master bedroom. Called and was quoted $65. Tech spent literally 5 minutes and opened the door and invoiced me $150. Rip off not worth it. I would've just broke the door down myself and fixed it would've been cheaper. read more

What an absolute waste of time. Like any good customer, I called ahead to verify they were still open and able to cut a new key for me. I reached an answering service that assured me that someone would be there and that they would call ahead to make sure that they stayed there. I thanked her for that and made my way to their location. One thing to know is that they change their business name. I don't know why, but for whatever reason it is under a different company name and they have moved down a suite. This is not updated anywhere and a little sus, but I digress. I found myself in a rather humble, tiny space with keys here and there, a sign with their return policy, and a bell that said to ring for service. I rang the bell and out pops a young lady and another woman. I told her that I had spoken to someone on a phone and they directed me to go have the keys cut. She responded and said that we had missed the technician by an hour and a half. I was naturally quite surprised as I was just assured by the business that I would be taking care of and I told her this. The response was that it was an answering service and they were not responsible for what they said. They then offered for me to have the direct line so I can call and make sure that someone was there but I find that completely ridiculous. What's the point of offering these services and saying that you are 24 hours if it's not posted anywhere? Not that I expect a lot of communication or explanation for a company that can't be bothered to update their name or their location! I told them no thank you, that I was certainly not returning, and to have a good day. I honestly don't know how establishments like this stay in business. Especially after when I started to explain that I drove across town and I didn't see myself returning, the girl walked away from me while I was talking! Really, just terrible service. read more

Took my Subaru to get a key and alarm fob reprogrammed and I was in n out under 15 minutes. Service was quick and they did a great job! Will go again for future key issues read more

Very friendly and programmed a key fob I got on eBay and cut two keys and was the most competitive price that I received from 5 different companies. read more

I had a really long stressful day having key problems but I called this place and I was helped by Sean. He was the absolute best! He drove to me three times because I was having other car related issues. And he totally didn't have to but he still did. Thanks to him I wasn't left stranded alone at the gas station and I got everything fixed. He was super quick, helpful, and kind. Top tier customer service, I will definitely be recommending this place! Thank you Sean! read more

I got a very reasonable estimate on a Key Fob for my 2015 Nissan Altima. They gave me a good quality Nissan Fob. They came as scheduled and honored the over the phone price when they came to my residents. Sean was awesome and gave amazing customer service! I will definitely use them for any future locksmith needs and be recommending them to my family and friends. read more

They are such heroes. Fast and efficient. I am so grateful that they were so responsive. 10/10 would recommend their service. read more

USA Lock and Key - It's literally the same key as my dealer ship one. - Keys & Locksmiths Near Me - Las Vegas, Nevada

My friend was visiting from out of state and somehow lost his car keys. We discovered this after 6pm on a Saturday night when most places had closed. He attempted to call AAA, but all they could offer was to tow the car to a dealership so it could be serviced on Monday morning. Thankfully, we found this business. They responded within minutes, showed up in less than an hour, and within less than an hour the technician was able to get my friend back into his car, make two new keys on the spot, and program the keys to work in my friend's vehicle. Now, instead of having to take a flight home to fly back during the week, my friend was able to get back on the road and he is home safe today. Great job! Great friendly service! Highly recommend this company! read more

It's a hassle losing keys especially if it's your car keys with no spare. We'll, usa lock and key was very helpful. I called them and they sent Dan the man out which only took 15 minutes to get to me. He tinkered with the door and got me a key made with a spare in around 20 minutes. Price was a on the higher side with $300 after tax with main key,spare key, and labor . Worth it to me because of the convenience. It was fast and convenient. Give them a call if you need keys made. Thanks Dan read more

Great and personable service. I was locked outside of my house and had a technician respond who was able to install a great quality lock. read more

USA Lock and Key - Keys & Locksmiths Near Me - Las Vegas, Nevada

I had been having a challenging time finding a place to replace my car door lock after someone had destroyed the lock in an attempted theft. After unsuccessfully calling several businesses, I submitted a project request on Yelp. USA Lock and Key was one of the first to respond and provided an exact estimate, other companies either did not respond or indicated they did not provide the service. I received a quick response when I called to schedule and a technician was dispatched quickly to my home. They were able to quickly replace the lock onsite despite some challenges from damage from the attempted break in and even ensured the lock fit my existing car key. The technician was extremely cordial and professional throughout the appointment. The final price, even with the extra work, was actually less than the original quote and the technician ensured the lock was well tested before leaving. Very appreciative of their service and professionalism, would highly recommend and would use again if needed in the future without hesitation! read more

Fast response and lock replacement was good. However, price seemed high but isn't everything these days?

USA responded immediately and was approximately 60% of the price of the other company that responded. The third company to respond didn't give a price and wanted to have someone call to give me a quote. USA came the same night at 9 pm and the whole process took less than 20 minutes. read more

I put in a request through yelp for a laser cut key. They answered and gave a price and even though their business hours are listed. They were not open at those times. So I had to go back during a different time, the next time I went in they were there but they said their tech only works between certain hours (11a-5p). Went back the last time during those hours and the tech still was nowhere to be found. Only to then finally be told I could have their tech come to me. I spoke to 3 different people both through yelp AND in person, after all this got one last message (through yelp) of getting a discount for the inconvenience. To which I never used because of previous terrible service and misinformation, I took business somewhere else. Horrible way to do business. read more

Four years ago I lost my key fob at a Walmart I called my insurance company yea they told me it would be about 4 to 5 hours. Oh heck no not in the heat in Las Vegas, I called this company and they came within half hour and this year on my new car I must have wore out the bad it was junk I was rescued once again and I highly recommend them they will take care of you... read more

Called to get service on our lock on our truck and waited from 1pm till 6 pm for them to tell us continuously that a tech was gonna call us to set up an appt for him to come by and fix the lock. So we waited & waited and no one called us to let us know what was going on. We also called them every 30 mins to check and see if they had forgotten about us still the same answers and we waited all day didn't go to do our errands because we didn't wanna miss the call or the visit to our home. Well we finally called them after to tell them we don't need their service anymore because they were of no help at all. I do not recommend this company at all. They're customer service sucks. read more

In March I had lost my keys, I called them they gave a decent price (price changed once in person, 150 MORE for a new key) I lost my other key inside my home & asked if the other key will work once I find it. They said that I could call and they can reprogram the old 1 it for free. We used them a second time for our truck this time. (Keys were stolen) Hard copy key, no issues. The NEW key fob buttons stopped working in Aug. (I changed the battery, still didnt work) Called to tell them, no call back, MY # got blocked. I need my original key reprogrammed (like they said could for free) My husband called off his phone, I dropped them at an event. I couldn't start my car for 2 DAYS WHILE those 2 days they kept promising him they/a manager would call back. STILL no calls back. I m calling the BBB in the am read more

DO NOT USE THIS COMPANY! I purchased a key almost a month ago and the key is not working properly. The key does not trigger any lights on my vehicle and the work performed was poor. The tech who performed my service, had to go underneath the dashboard to program my key. Totally normal until my A/C started blowing warm in 116 degree weather. Do yourself a favor, spend a little extra money and go to the dealership. This way you can get the service done properly and if not, at least they won't dodge your calls for a month. read more

Called to open front door. SAM came out and was super fast! Great service! Will use them again. Thank you!

I had a new key fob programmed from this compsny. Had several problems with it and contacted them. They assisted and delivered a new one. Had problems again and had to pay for uber to/from work. They wete too budy to assist due the holidays and my car begin to operate without issue. Then slowly but surely the problems began again. Today at 10am my car would not start again, i called the office, they said that the manager would call me. I difnt go to work and 4 calls and SIX hours later i still have NOT heard from he manager! Unacceptable professionalism rsther lack there of. read more

Our experience with this company was great. Moved to a new home from out of town and needed all the locks re-keyed. We didn't know who to trust for this but after checking reviews on many sites decided to give this company a call. They had a tech onsite within an hour. Sam was our technician and he was thorough, quick and experienced. Showed up with current Las Vegas Police Dept license credentials that we photographed for our records. Re-keyed 5 locks of varying types including a slider. He really knew his trade. Price was competitive with other companies. Highly recommend this company! read more

We called around to different companies to compare prices and USA lock and key was the best deal around, call for yourself and find out! Shout out to Sean who was very helpful,friendly,professional and one of the honest person I've ever met. He went through a lot to help us make Fob key for our Mazda 2015 to make sure everything was working. He deserves a promotion for his fast, flexible and reliable service. read more

I was locked out of my house and they were the quickest to respond with a quote. Roy was very helpful and easy to work with. Within minutes he was able to let me back into my very secure house. Their quote was according to lock smith standards and service was reliable. read more

Gave me a price and changed when done. Don't use these guys. Find someone better. Feeling scammed

On the phone they never said anything about a fee to show up- rekeying a door was $45 ... yet ended up paying $170. Crooks, don't use them

I will definitely recommend this business to any of my friends and family in a heartbeat in a situation they may find themselves needing their services! Idan, was so quick to respond and helpful throughout this whole process! Truly such a life saver when I found myself locked out of my truck!! Thank you so much again!!! read more

On the spot service with in 1.5 hr of call.very fast and efficient only took him 20 min and key was made and programmed

Great service from my technician Dan. Was able to get into locked vehicle and have new key fob programmed within 15 minutes! Super efficient and great customer service. Would highly recommend these guys! They were also 10-20% cheaper than the competition on yelp, and the first to respond. Extremely happy with my experience. read more

USA Lock and Key - New key fob! - Keys & Locksmiths Near Me - Las Vegas, Nevada

Kobi was extremely helpful and came late at night was very friendly will definitely recommend to anyone

Haim came out and saved the day. Wow this guy is mega talented, professional, offered some major tips to avoid our dilemma and also is super friendly fast and efficient. Best guy for the job, saved the door lock as well. Throughly recommend. read more

Had USA Lock and Key to re-program a new Key FoB and change the batteries in both Key Fobs for the car. USA came out appointment time and completed the work requested quickly and proficiently. I was more than satisfied and the cost was reasonable based on similar costs proposed by other competitors. read more

I would not recommend - very deceiving sales pitch and the tech had me Venmo him to his personal account. For a replacement Honda key he somehow convinced me to pay him $285. He said he was giving me a "discount" and it would have been over $300 if I wanted to pay with card. I called the manager twice and asked for a partial refund and let him know what happened. Each time the receptionist let me know that the manager would contact me and he never did. I would save yourself a headache and avoid this company. read more

Ty Sean for helping me get my duplicate Ford key fob done so quickly. Great price!! Quick and simple and professional.

Easy service!!! Was able to help me for emergency lock out in under an hour. Thank you again !!!

Great service! Very responsive, on time and was able to open my door immediately. Avi was great and very professional! I would recommend USA Lock and Keys read more

walked into the store front asked the gentlemen if he could help me get a customers key out of his vehicle. He told me yes I will help you out as soon as I'm done with this customer in ten mins. let him know where the vehicle was 500 ft from his front door and walked back to the vehicle. waited 30 mins before I went back to see if he was coming. nope he locked up the store front and left for the day. not to mention the old black lady in the office had a really shit attitude towards me for no reason as soon as I walked in the front door. didn't great me or anything just stood there and started at me. so I said hi how are you guys today and got a shitty FINE AND YOU. So when I got back from looking to see if they were coming I called cause it says they are 24 hrs. they guy on the phone was even ruder and said he would have tech out to help me and to keep my phone near me cause they will be calling. that was two hours ago and we got somebody else to come fix the problem read more

Very friendly and got the job done quick! No complaints. If I need a locksmith I'll call them again!

Stopped by to get a 2nd key programmed to my Mazda. Was in and out in about 20 minutes. Quick reliable service.