Dropped my phone off for a screen replacement. Was told to pick it up in 2 hours. When my phone…read morewas finally repaired 4 hours later I demanded a discount for the delay. The owner told me he would keep my phone or maybe even re-install the cracked screen if I didn't pay in full. So I paid him to get my phone back. He then banned me from his store for life after I informed him of the unflattering review that would be published. I, obviously, will not be going back (ever).

Edit to my one star review. First thing this morning the owner of this location called me and…read moreoffered to install the battery at my home. He was pleasant and upset with the employee. I will be going back for my future needs. Customer service here is horrible! Feels like you're bothering the staff here. Spent $290 on a battery and they would not install it or carry it to my car Reason for not installing. There was no video available????? I will never return to this location!!!

While I back up online and offsite due to a complicated failure I was without a complete image of…read morenearly 6TB data back to 1992. Gillware and their team are true professionals. Did an online intake, received a phone call Christmas Eve morning to confirm everything. Great updates and proposal before providing a method of payment. By 30 Dec my replacement drive with 99.999% of the recovered data was in the way back to me. Do know if they needed clean rooms or the level of effort needed or the time required. Just know they took a inop drive and got the data off. Just like an lawyer, dentist, pilot or doctor sometimes you pay for experience and in my opinion it was worth for 30 years worth of files. While I hope to never need their services again, they are the only ones I would trust my digital footprint too. While not inexpensive you are paying for their knowledge and experience. If is was so simple and fast then you could do it yourself or maybe hire the "neighborhood geek" or you could pay the experts to professionally recover your important data. While my choice may not be the best for everyone glad I paid Gillware to do it. However, we will be installing a RAID 5 NAS as part of our new 3-2-1 back up plan.

Take it from a software engineer, you'll wanna read this review before you go with this company…read more You are about to invest hundreds or thousands of dollars in your repair, its worth your time to spend a few minutes reading this review. I have included email quotes from the company in my review too Summary: Gillware is very good at what they do, but they will take as much of your money as possible even if its an easy fix. I ended up paying them over $550 plus $28 shipping for a 20 minute fix, and I didn't get all the files I expected. The good: -They uploaded the recovered files to their website so I could preview the file NAMES (this does not mean you can open / download the files) before purchase, which was very valuable to me. It was nice seeing exactly what files were recovered before I put my money down -They are protective of your data once they recover it: once they ship your recovered data back to you on an external hard drive, they keep a backup on site in case it gets lost in the mail or if you need to access their backup -They are responsive and reasonable to deal with. The website is fast and easy to use The bad: The file previewer is misleading, to say the least: For me, it showed that there were 5155 photos recovered (.jpg, .png, etc.). I was very excited to hear that they recovered that many of my personal photos, but when I got the drive back, there were really only 900 personal photos that I took with my camera which were recovered. The rest of the 5155 quoted photos were SYSTEM RELATED PHOTOS. What this means is they are images that you don't care about, images that came with your software, operating system, or applications, icons, etc. I recommend you don't let the file previewer fool you, and realize that there are a TON of system generated files (which show up as images: .jpg, .png formats) which will be recovered. When I spent my money, I thought I was getting 5155 photos, or about $0.10 per photo which was worth it to me. When I found out that 4000+ of those photos were system generated, this was slightly annoying. The worst part of this is that Gillware did not warn me about this at all before taking my money. They should have cautioned me saying: "hey, even though it says 5155 photos were recovered, most of those are system generated photos / items that you probably don't care about". But they didn't and the website doesn't warn me of this trap either Once Gillware finished recovering my data, I asked them what was wrong with the drive. I was surprised to find out what a simple fix this was for them. All they had to do was move some of the harddrive heads and reinstall the firmware on the harddrive. Here is what they said: "During the evaluation the engineers have determined that the firmware on the drive (the brain on how the drive works) had died and we had essentially replaced/repaired the firmware to ensure that the drive knew was it was doing. From there we had also released the read/write heads that were stuck to ensure that we can read the data off of your drive successfully." "Some cases are easier for our engineers to complete the recovery during the evaluation process rather than sending it back into the lab for further work if the customer decides to proceed. Essentially we are taking a gamble that you will agree to move forward with purchasing your data by working on it ahead of time. This route saves us and customers on wait time." In english, this means that it took them less than 1 hour to recover my data, and the drive didn't even need professional LAB work to be repaired. They charged me $550 plus $28 shipping for the recovery operation. Meaning, I paid them $550 per hour, and they didn't even need to send the drive to the lab. That is RIDICULOUS! They don't need $550 / hour for non-lab work. And I honestly don't even think it took them 1 hour to fix my drive. Most likely 20 minutes, if that I know that $550 is cheap for data recovery, but if its only a 20 minute repair, you would think that they would provide a discount.

So far no. Today we're switching phones. Walk in and the store has sign in that didn't let us sign…read morein because we're not already customers. We waited 10 minutes. 3 people there that see us waiting don't say a word and call others up that showed up after us. We speak up and it's as if we just walked in for them. They had absolutely situational awareness. Now there's 2-3 a head of us and it could have been avoided.

I canceled my cable tv one day into the next billing cycle and Spectrum wants to bill for the…read moreentire month for $250. It's despicable to charge a customer that much for something not received. The utilities in Wisconsin can only bill for what is used and this should be no different! I will be killing my cell phone and internet as a result of this! Run far and run fast with this company! If I could give zero stars I would!

This company is great! Their PBX is very cost effective and comes with over 100 features. Great for…read moresmall and big businesses. I definitely recommend this company!

From the owner: Our Network Solutions and Services Team (NSS) provides premium I.T. consulting services with a…read morefocus on complex design, implementation, performance and optimization of our clients' networks. Our engineers directly contribute to our clients' success, deploying the latest networking technologies in the highly dynamic environments where they operate. NSS Engineers possess hands-on experience with a variety of real-world customer networks, which allows them to continuously build upon their existing knowledge and ability, creating a high level of efficiency for the I.T. infrastructure services that our company provides.

Oh hell no. We just…read moremoved to a new house and needed to get some type of TV service going meaning the choice was between cable (nope, sorry never again), DirecTV or Dish. Dish currently has the best pricing and so I went online to set it up which should be a relatively simple process, right? Nope. I won't go into the long, horrible story but I'm now on my third rep over 4 days and between online chat and the phone, it's well over 2 hours of my time. Bottom line, they messed up during the credit check process and ended up "locking" me out because they pinged it so many times. They promised a call back to complete the process which of course never happened and when I finally did get set up complete they tried to bait and switch me to a more expensive package. On top of that, more than one rep tried to get me to give them a second credit card number - even though they acknowledged the first one worked just fine. Super, super, super shady. The whole process was time consuming, inconvenient, frustrating and more than a little sketchy. There are very limited choices for TV service in this market and I believe all of them suck. Know that Dish is no exception and in fact, sucks HARD.

I tried to get them to take me as a customer without a credit check because they unnecessarily do…read morehard check. We all know they do that to better package you for sale to their customers and make plenty off those who have great credit and we get nothing in return. Over an hour conversation and the rep WOULD NOT give me a flat price for the services i asked about. Eventually they did quote some ridiculous obviously made up price on the spot. Every question i asked was met with only half an answer followed by... "hows that, now lets just get you qualified..." In case you think I'm making it up here is a sample of the nonsense, you better know what to ask case they aint telling nothing. The comment space is not long enough for the full transcript from our conversation the shadiness will make you crazy. Danisha Djemile (ID: VXO): For the equipment, We'll provide you our award winning Whole Home DVR set up which can record up to six shows at once during prime time hours. Danisha Djemile (ID: VXO): Hopper is a whole-home DVR that gives you the power to pause, rewind, and record TV in any room since it has mobility feature. Plus, you can watch your live TV on your smartphone or tablet. Danisha Djemile (ID: VXO): Good so far? Andrew Brin: Slow down. Can the DVR also record up to six shows at once when its NOT prime time? If I'm using the Hopper to record, may i watch other shows on the same TV or only on my portable devices? Danisha Djemile (ID: VXO): It can record 3 shows at the same time on the non-prime time. Andrew Brin: Good thing i asked huh?

My partners & I met with Michael Kahn at Business Solutions Group, LLC last year. We were moving…read moreinto our new office and needed a new phone/computer system to be set up. He showed us many different programs and options that were available, so we then we told him what we wanted in a certain price range. Whenever there has been an issue, he gets back to us that day to address it with his engineers. If this is the type of service and systems you want for your business, then I recommend that you contact Business Solutions Group, LLC. There are many more advanced systems and features that he can offer, but we just wanted to keep it simple for now. Aaron B. Ozrovitz Managing Partner Consolidated Insurance Partners, Inc. 9950 W. Lawrence Avenue, Suite 312 Schiller Park, IL 60176 www.ConsolidatedInsurancePartners.com 847-737-4350

From the owner: Business Solutions Group is a firm focusing on IT services and Solutions for Chicagoland and…read moresurrounding area, including: network design & support, hardware & software, data center & workplace recovery, VoIP, digital security, IaaS, DRaaS & e-commerce. We are highly skilled experts specializing in information technology and telecommunications needs for small, medium and enterprise businesses. Our primary focus is the security and stability of converged networks.

I recently started another business and was in need of a new VoIP phone system. With so many…read moreoptions out there the process was overwhelming. After contacting Aaron at BTS, he made the process extremely simple. We were presented with multiple options with the pros and cons of each solution, and ultimately decided on 8x8 as our hosted VoIP provider through BTS. The price was the same as working with 8x8 directly and BTS provided one of their technicians onsite free of charge to setup all of the phones. I highly recommend BTS for all of your business communication needs!

The whole team is great, answered all our questions and were knowledgeable - even save us money!…read moreOur new VoIP phone system is amazing, we're so glad we made the switch!