Make sure to check. your bill and see that no other services were added on without your knowledgeread more

I am not sure why these other reviews are negative, but if you are concerned about the pricing and…read morehidden fees of your bill before you come into the store, expressing it to the sales rep resolves the issue! *For the record, I NEVER leave reviews, but the staff here deserves it. Before I started coming to this store location (inside the Jacksonville, NC mall), I dreaded seeing any local AT&T customer service reps in person. The wait was always TERRIBLE, and the other local stores refused to set an appt over the phone; they told my husband and I we can only make an appt through the app and it didn't always work so we would have to wait LONGER to see a rep because we would have to physically make an appt in store. As a result, I began to call AT&T customer service reps rather than go in person (and their call center customer service can be dreadful, too). It's not a good sign when your customers avoid having to deal with your company if possible, and that's the road we were slowly going down with AT&T... My husband and I were going to merge phone plans to save money, so we reluctantly went to the local store closest to our home to discuss pricing and do it in-store. We were so frustrated we walked out within 3 minutes. Desperate, we then went to the Jacksonville, NC mall location and have never had a better experience! The staff was SO helpful and friendly. Not only did we receive the help we needed, we ended up getting a DIRECTV package and preordering 2 iPhone X's as well. One staff member in particular, the manager Curtis Swenson, made us feel like we are more than just money in AT&T's pocket. I have never experienced such excellent customer service from any cell phone/cable provider rep that I have ever been with previously (we have been with Verizon, Sprint, and T-Mobile). Since then, if my husband and I have had any questions or problems, Curtis has not only remained patient and polite amidst our frustrations and complaints, but also fixed them in a timely manner and empathized with us over things that weren't even his fault (AT&T dropped the ball when iPhone X preorders came through and promised many customers that the phone would be here long before it actually arrived). The other store staff are amazing, too. We highly recommend Curtis Swenson and all of the other AT&T staff members inside the Jacksonville, NC mall. And as to the negative reviews before this one, I can vouch from our MULTIPLE interactions with these staff members that if you have a concern and bring it to them, they will do whatever they can to fix it. Fees that are tacked onto your bill aren't always within the employee's control, and any modifications made to lower your bill don't update on the website for a little while. Just talk to them about it!

Disagree with the layout, it confuses me and doesnt seem very clean or organized. You walk in and…read moreits like " WELCOME TO GAMESTOP AHOLE WANT GAMES? WE GOT GAMES! AMERICA! HELL YES WE BUY YOUR GAMES AND GIVE YOU CRAPPY MONEY FOR THEM? HERES AN EXPLOSION!" I feel as if it were managed better and the volume not so loud it wouldn't confuse me so. I used to work at a GS a long time ago and i get it. the employees have to push reservations and subscriptions and probably works for a Dbag district manager all while receiving pity pay so they can cycle it back into their video game addiction. I feel you guys! So i know that job sucks even though its in a game store. Its the corporation that is evil! Anyways, less clutter please!

The store had a lot of room and gift cards which was what I was looking for. But there were…read moreproblems such as the computer being down and a leakage, other than that there was a wide selection of games and a kind cashier.

i've been a verizon customer for about 4 years now and i think i found the best clerk…read more I've recently been thinking about switching but Mrs. Yesica Cruz reminds me of why i picked Verizon in the first place. She was very professional, confident and knows her job. i think she needs a raise or something

I have had a headache with this store for weeks. Yessica didn't fully understand what she was…read moredoing. She gave me and my sister prices that were lower than what they really were because she didn't explain all the extra fees attached to the upgrade and we both ended up paying more than we originally thought. I live in GA and my family lives here, and my sister was getting an upgrade, it was a good offer, and the offer was extended to me with the promise of it being okay that I was not in town for a few weeks. I was told my new phone would be good to be picked up from my sister and it would be good to go when I got into town, but my phone stopped working for hours when my sister picked them up. They ended up having to fix it at the store, and then the didn't give me a return box for the phone so I had to go into the store to get the box. I also started getting messages saying I would owe money if I didn't turn my device in because they didn't put the extension in the system. Anyways, I get into the store yesterday and ask for a screen protector and the guy put it on not centered and a few hours later it cracked in my pocket. I go back today and they said I dropped it so they couldn't do anything and told me to go through the manufacturer and made little to no effort to help me with that. All in all I would advise anyone with questions to go to a different store for the best service and avoid all the unnecessary stress we have had with this store.

I had an order I got in mail that I did not order and was told to take to my local store. God bless…read morethem they were so sweet and tried so hard to help me figure out how to return an item that was obviously sent to me by mistake but it wasn't so easy. The young ladies that work in the store at this location are top notch. They got on phone to work thru it and in end I was happy it worked out. I love rack room when they have sales and I'm sure I'll come back to shop soon.

I buy all of my shoes here whether it be casual, athlectic, business, or beach shoes. They have a…read morenumber of different discounts and daily specials that make it easy to stock up on shoes for you or the family without breaking the bank. The staff is always friendly and helpful they care about their customers and make it a point to talk to each and everyone of them. Everytime I come in they remember me and ask about my daughter if she isnt with me.

We recently purchased a home and the homeowner used Attention to Detail here in Jacksonville NC. He…read morehas apparently been using them for a while which saddens and angers me at the same time. He was an elderly man and this company was clearly taking advantage of his age and not noticing that what they claimed to have cleaned, they had not! The floor by the refrigerator still had crumbs and a pill laying there. The baseboards were not clean, the cabinets didn't appear to have been cleaned, etc. In a completely vacant house the basic cleaning should have been quick and easy. If this is how they cleaned for the owner then they should be ashamed of themselves. I would hire an 11 year old to clean before hiring this company!

I had them come out every 2 weeks for several months. It was a real treat to get some help. They…read morealways did an amazing job. Completely trusted them in my house.

I've visited this location twice. On both occasions I was greeted quickly and asked if I need help…read more I explained what I needed and was quickly and expertly shown what I needed that fit my criteria. Transaction completed in minutes and I was out the door!

Id have to agree they are not pushy at all, I came in and eas immediately greeted and aske if there…read morewas anything in particular that I wanted. After saying no I was left to my own designs. The associate was knowledgeable and friendly and I got in and out with what I needed and not a huge dent in the wallet. Id fecommwnd coming here over gnc.

Horrible experience! 1.) Poor management. 2.) Staff did not fit our glasses properly. 3.) Staff…read moremade racist comments and offensive remarks toward our family when they did not think we could hear them. The most hurtful part is that the racist comments were directed at our children who are bi-racial. It is nearly impossible to make contact with the district manager. There is no corporate office so everything has to be done through the offending provider. Office staff manager lied repeatedly about the visit we had with them but fortunately, we recorded her lying, speaking over us while we tried to explain the situation, and we have the letter from the insurance company that contains her totally different statement than what she said on the phone. This woman and company are fraudulent. We are not dropping this and will pursue recourse via a lawyer in hopes that other families do not have to deal with that kind of treatment. DO NOT TAKE YOUR LOVED ONES TO THE EYECARECENTER!

I had my first eye appointment here, just a checkup and picked out some glasses that were covered…read moreunder my insurance. All of the staff were very friendly and welcoming. At the end of my appointment after picking out my glasses I was told by the front desk lady that my insurance did not in fact cover my eye exam or glasses. I had no idea my insurance had changed, if I did I would not have made an appointment. They told me to call the number on the back on my insurance card so I did. It was a struggle considering my eyes were still dilated and I couldn't read my insurance card, I would've asked one of the nice ladies at the desk to help me but I was too embarrassed. After calling my insurance to find out I no longer had any coverage, I went up to the front desk to tell them I will have to sort out my insurance and come back at a later date to pay my bill. Eventually I get new insurance and go back to the eye dr. Apparently getting insurance after your unpaid visit will still not cover that visit, not the drs fault I know that but I am still getting more frustrated. I leave and come back a few days later with my boyfriend who paid my bill for me. I was very excited to finally get my glasses. We pay and I ask for my glasses and the front desk lady says there are no glasses ordered for me because of my unpaid bill. Understandable but also I have been in this eye doctor twice now trying to pay my bill for my glasses, all I want are the glasses I picked out. My bill was 120 without the glasses. I was very nice but I'm very upset. I know all of this frustration and confusion could have been avoided if the original front desk lady checked my insurance before sending back for a full eye exam and picking out glasses. Simple easy mistake but it did leave me upset enough to feel the need to write a review