Everyone at the store was unbelievably helpful! They were patient, kind, and took care of all my…read moreneeds. Becka and Carter went above and beyond to make sure I left taken care of. I love my new phone and watch, and it's all thanks to them! All for an amazing price! Couldn't ask for anything more! Also, Sarah helped set everyone up for success, even though she was sick. I hope she feels better way soon!

I give them a 1 star because there is nothing lower! Do not waste your time or money!! Go to Reno…read moreor Redding! They are incompetent!!! They lost all my email in a supposed upgrade that took 2 hours! Then a person called and threatened me if I did not come in so Find my phone could be turned off on a trade in. I wish I had a Time Machine so I could go back and avoid the horrible experience!'

Not worth the time,they ordered me an internet package that never came,made me stay weeks without…read moreinternet

Finally Verizon is no longer holding me hostage. I went in to speak with the T-Mobile crew and they…read morewere wonderful. They were fun and laughing and very personable I like that. They did tell me they could buy out my contract which is awesome however I'm almost done with Verizon so as soon as they are ended I am absolutely 100% going to T-Mobile I love their staff.

Arik and Daniel did GREAT work, while my teens and I waited and they even had enough extra supplies…read morein hand that I was able to get a second phone worked on at the same time! We were all finished in 20 min, felt like we got good value for our money, and I absolutely felt like my family and I mattered to them when we walked up. What else could we ask for? Happy experience, happy customers, and we will definitely be back for future work!

Great services and the guy foxing my phone was chill. He called me when it was done on my buddy…read morephone. Def come back again!

Welcome to the dystopian future of internet and cell services. You'll get sold something in the…read morestore under the premise that the services you want aren't available to you at this time. You'll then get notified by a sales rep over the phone saying that the services you wanted ARE available. You'll end up signed up for excessive and unfunctional services you don't need or even know about by the time you realise your bill has reached $450 monthly. Then you'll spend several months negotiating with scammer "sales" people who promise credits while they "seek resolution for your account issues". You'll get signed up for some more services in this process until you call customer care and BEG them for hours to cancel your services. About those credits promised to you by the sales people - good luck getting any of them without filing a better business bureau complaint. When you finally get fed up and go to BBB, they'll call and offer you credits to account for the last 60 days of unsolicited or non-functioning services, but no more. if you've been stuck in this rat race for any longer than 60 days, sorry but it's just gonna have to be money lost. What a joke of a company. Completely different policies based on whether you talk to the store, the customer care people, and the sales dept. over the phone. I can't blame the people on the calls or in the store, they have been set up by the executive decisions makers in the company to have their hands tied. They have to unfortunately work with what they have, which is predatory sales guidance and misinformation.

The staff at T-Mobile are so patient. And lots of fun. We were there for quite a while yesterday…read moregetting new phones and switching accounts. My husband has short-term memory loss, and he asked the same questions a few times, but Nicole never got impatient. She always answered his questions, kindly and thoroughly. We had some issues changing providers due to the providers not being so smart. The store is clean and the tables for customers and their associates are separated and private. It was an enjoyable experience, even though it was a little bit long. If you're thinking of switching providers, I suggest T-Mobile.

They were able to retrieve all my photos from my seven year phone and put them on a new phone to me…read more(used and inexpensive) and set it up exactly like my old phone. Yay! Some time late I dropped the phone and cracked the screen. They were able to fix that in the time that i took me to go out a buy a cup of coffee. They are very congenial and I felt like they really wanted me to happy with the service that they provided. Great service and inexpensive.

Again for years I have enjoyed the services of the chico Istore…read more Francisco did a battery changes on my I phone today. He knows what he is doings. Best experienced I phone repair in Chico, best replacement batteries. You can trust the I store and Francisco with your precious phone. Frank C chico ca

Great customer service! Very efficient and kind. I needed a new battery for my iPhone 11 Pro. The…read moreowner diagnosed the issue and had my phone repaired in less than 30 minutes. He is very honest and professional. It's clear that he is passionate about his business. The pricing was fair, and it was actually more affordable for me to bring my phone here than to bring it to the Apple store. There's also free wifi available to customers who need to wait in the lobby for their repair to finish. I would return for any future repairs!

Second time I wanted to use lightning phone repair. Called first and discussed my broken iPad…read moreglass. He asked a bunch of questions and said it would be better to replace However the iPhone glass case was replaced the same day after a call and his price was in step with other stores The value was he was available and a nice clean environment. Pleasant customer service

I have had two phones repaired here he is the best most knowledgeable person. He brought back info…read morefrom my phone that Verizon COULDNT and they charged me 35.oo for nothing. Again I can not express how satisfied I am with this business.

Went in today and received help on the spot. Great expertise and service!! This was my second…read morevisit. I will always stop there first before buying a new phone.

I needed a new battery for my ancient iPhone. It still works just fine and I decided it was a lot…read morecheaper to get a new battery than to buy a new phone. After going to two other places - Best Buy will only repair iPhones 8 and up and Mac-o-rama would have to order the batteries - I decided to go try the kiosk in the mall. I had checked them out a couple of days before and wanted to do some price checks before coming back. Tre - the owner - was very helpful and said this was his second iPhone7 battery replacement today and I was in luck because he had one battery left. YAY!!!! It took about half an hour to get the work done and only cost me $70. I would highly recommend this service.

I went in yesterday to get a cellphone case for my phone, the owner was phenomenal to deal with. I…read morewould Highly recommend his business at Meadowood Mall! Definitely took the time to help me. His attitude was terrific. Thank you! I would recommend you to everyone I know. Marla Di Loreto

Another shout out to Carla and Gregg. Yet, again, family members were unreachable by cell phone…read more Gregg was generous enough to do a welfare check at our request. He found the only means to communicate they were using, a cell phone, had stopped working. He was able to obtain a new phone, as well as groceries to get everyone back on their feet. These two are special people that we all should strive to be like. Thank you both again!