I live out in Bedford County so there are not a lot of options for Internet service here. We've…read moretried two satellite dish companies but both had metered service that never lasted an entire month for us before they would start throttling us back. I work remotely most of the time and can burn up a lot of megabytes in a short period of time so these were not a great option for me. Seiontec is not metered and for us out in the woods they use line of sight radio communication. It tends to stay close to the download and upload speeds that we pay for, at least enough for us to work and the communication is up most of the time. But we have had our issues too. This week a thunderstorm knocked out our service and it was four days before anyone could get to us. Two techs, Jake and Jason showed up to troubleshoot. After a couple of hours, they had to take care of another call before they finished getting us resolved but Jake promised to return. Later in the day and true to his word, and after 6pm Jake came back with two other techs to finish the work. Within an hour or so the connection was once again working and someone in the office will fine tune the radio unit to ensure the highest throughput. The three techs left to take care of another call even though it was approaching 8pm. With line-of-site, every installation is different than nearly any other and the issues that may be encountered can be diverse as well. If you call tech support someone will try to troubleshoot an issue from the office but this can be difficult since they can't see or touch the equipment other than running monitoring software and then need to make a determination for the best approach to get things up and running again. Not an easy job. All of the technicians that have come out have all been very conscientious and committed to providing good service but there are times where there's not enough of them to go round and some issues require a lot of time to resolve or can be quite complex. That's the nature of telecommunications. For my situation, Seiontec Systems has been the best solution for our Internet needs. Not perfect but a lot better than anything else that we have in our area. I will never go back to metered service again or satellite dishes that are a lot more prone to failure than what we have with Seiontec. I'm sorry to see so may negative reviews but I am happy with what I have and grateful to have so many quality techs to provide service when we need it. Thank you guys and I appreciate your efforts for your customers.

Been having issues with intent service in rocky mount for about 2 months. Technicians have been out…read moremultiple times and problems persist. Now I've been out continuously for a week and they tell me the soonest they can have someone out is 23rd (service went out 15th) and the only reason is simply due to me being in rocky mount. They are understaffed and quite frankly, unprofessional. Don't offer your services in an area you cannot maintain in a timely matter. I would avoid this company at all costs, especially if you live anywhere that's not Lynchburg.

customer service is so trash. Been on hold 30 minutes and counting. close to going nuts.read more

We are commercial customers. Have experienced a number of outages where the reps from Ting ( after…read morea usual 2 hour wait) cheerfully tell us that nothing is wrong. They refuse to send out techs, they are liars with regard to the actual bandwidth that we receive. Been a commercial client with them for over 8 years and will replace them as soon as possible. Degradation in reliability, customer service and ethics = death spiral. Then. they lie about it. Run away....we are Jon Fink, JVI

Store is permanently closed and no forwarding address to where you could go in person for…read moreinformation and call takes forever

Received advertisement in the mail, went online and Shentel said it's cable was available at my…read morehouse. RECEIVED welcome email from Shentel and scheduled installation. Service person came out to my home and asked me where the cable was? Apparently Shentel was not available at my home.

We signed a contract with SCS in June 2017. We paid for the first YEAR up front to get a discount…read more The service installers were nice & polite. They checked and insured us we could achieve the tier two speed package. Since we've had this service, if it clouds up-your service goes out, if it rains, your service goes out. Or Just randomly, goes out! It appears that it doesn't take much for my service to go out, almost daily! Watching live stream on one tv or iPad is a challenge, I wouldn't dare try two. Don't take people's money and tell them you can provide something you obviously can not. ***We live ONLY 2.5 miles from business 29, in a population if 32k county, not huge, but we are a only 15 minute drive to downtown Lynchburg with a population of 80k and growing. Where are you cable companies??? You're missing a substantial opportunity here in central Virginia. Call me! We'll sign up.

We have been with Stewart Computer Services for a number of years. The positive to them was their…read moreservice when things weren't working. That is no longer how it works. I have called multiple times to see if they can fix my poor service and they came out once to check on everything. I was told they were coming back after admitting our signal was not very good (because the trees grew) but no one has shown up after 2 weeks and multiple phone calls. I have 3 separate accounts with them due to multiple locations on our farm. Very disappointed. Can't wait for fiber optic to be up and running through Central Virginia Electric Co-op.

I wanted to use their 'bring your own device' plan, but was told at another US Cellular office that…read moreit was not compatible with their network (despite their website compatibility checker saying it would work.) Shonda Hall at the Wards Road store checked it and was willing to give it a try. She was able to make it work, transferred all my data and I am all set with my new phone. Going in, I had been prepared to camp out as long as needed to get the transaction completed, but she had me back out of the store within 45 minutes. (This process has generally required at least 2 hours when I've gone through it before.) Shonda did an awesome job for me -- Highly recommend!

David Dudley is the most amazing sales agent. He has helped me so much and I will forever go to the…read morewards rd store because of him. Unfortunately, they are definitely understaffed and that is extremely frustrating waiting a damn hour to talk to a sales associate.

Just a heads up to everyone with the Verizon app. When you pull in the parking lot you will receive…read morea push notification to check in online before walking into the store. DO NOT do that. I checked in on the app, saw I was the next person in the queue, and waited for a text before walking in. When I was greeted I was told I was unable to be moved to the "front of the line" because people walked in before I walked in. I pointed to my phone and said I had been waiting in line already, and that I checked in before they walked in. She saw on her iPad and my phone that I was next in line but said I would be placed at the bottom of the queue. I watched at least 3 groups of individuals walk in after I checked in and I was not willing to wait for them to be helped considering I already waited in my car for 10 minutes so I left. It was very frustrating considering every other business where you check in online, you get placed in line based on the time you check in. The walk-ins after you are placed behind you in the queue. Don't send notifications to follow the app check in process if it's not honored in the store.

Absolutely awful. The guy who helped me(last name rivers) was on TikTok the WHOLE time he was…read more"helping" me. Then he told me he had to leave for lunch break and he wasn't even finished transferring me old phone to new phone. Not sure why he's even working there. not to mention my new phone didn't even activate until the next day and still hasn't been working right. Safe yourself some time money and sanity by just doing it all online, they are all useless and just trying to get commission

I canceled service and it took 63 days and an FCC and a BBB complaint, plus the threat of going to…read morecourt to get my unused money refunded to me. All they did was lie constantly, make up dates that the check was sent and blame everything on the USPS. This is a pattern for this company and not an exception. When I had their "service" it always scrambled every single day and they refused to give a credit for it. They just bill you and you tow the company line. I was with this morally bankrupt company for over 10 years and NEVER had even one late payment and this is the thanks you get for it. BUYER BEWARE!!

My daughter just built a new home and trying to get internet installed for over two months. She has…read moregotten only a run around one excuse after another. She spoke with the supervisor in Rustburg , Kayla, who was checking into things but never called her back like she promised. My daughter attempted to call her several times only to be told Kayla is busy. My son in-law called and advised he wanted to speak to Kayla supervisor and suddenly she had all kind of time. When you have supervisor such as Kayla no wonder shentel has so many problems and low ratings. A company is only as good as their employees so this explains a lot.

Ben and Carter were our install guys, they were professional and friendly, walked us through the…read moreprocess and got us hooked up with no issues!

We have had Longo for several years and service had been adequate- we use it for streaming TV…read moreservice. Lately, our service has been subpar. Very subpar. I submitted a claim for no service and was told they could see service had been performing in adequately for awhile and we could get a bill adjustment when issue was resolved; however, they could not give any timeframe when the issue was going to be repaired. Received word today that issue was resolved but would only be given credit from when time i submitted a work ticket and not from the time they were able to track that we had been receiving less than optimal service. Will be concealing service as soon as possible. I was told when I signed up for service that I was not under a contract. Funny, now that I want to cancel, I'm under contract!