adam was super helpful today.. we had to wait for the -hones to update and he was very pleasant to…read morechat with and answer all of my questions, great customer service. glad to see friendly faces and people these days... give him a raise

Kenny was amazing to deal with. We had a multi phone line family plan. We upgraded all our phones…read moreand got a great deal. Kenny explained the changes and charges to our plan. He was very courteous and professional!!

Brightspeed took over CenturyLink and since then my service in the Reeds Spring area is absolutely…read morehorrible. In the last 4 months my internet has been down 3 times. When you call for help at night it's the same run around and NO HELP. Then it takes from 3-7 days to get a tech to come check it out. The techs are so nice and fo their best to fix it but then it goes down again. Be smart and DO NOT USE BRIGHTSPEED AS YOUR INTERNET SERVICE for mine is down again in a little over 2 weeks. TMOBILE internet hete I come in the morning. Brightspeed can come get there modem since I hardly get to use their horrible internet service

If there was a negative scoring option, I'd leave that. The service sucks, the customer service…read moresucks even worse. I've been on the chat for more than 20 mins just to confirm the ticket for someone to come and remove the cables from my house and yard. I tried them for about six months and my internet speed was supposed to be about 200 and it averaged less than 50, plus it kept disconnecting. RUN, don't walk away from Brightspeed/CenturyLink. NEVER AGAIN!

Worst customer service. Were local business owners in Branson, MO. Immediately after signing up…read moreour nightmare began. We were unable to dial 800 numbers, calls would drop, internet would go out everyday two to three times per day, phones would re-boot for no reason. We had multiple businesses indicate they would call our number and the phone would just ring and ring. Later we discovered one thing in common, just like us they too were using Tri-Lakes Internet. We had to threaten cancelation before receiving assistance. Tri-Lakes Internet blamed CenturyTel. CenturyTel came out and proved their service was good. After over a year of unsatisfactory service, we switched providers. When our current provider requested transfer of our phone number, They held our service for two months not allowing us to transfer. Approximately one year later we received a harassing phone call from them informing us of an unpaid balance. This was the first we had heard of this. After switching to our new company, we have not experienced a single problem and we still have CenturyTel as a base provider proving our problems to be a Tri-Lakes Internet system failure.

From the owner: We specialize in providing business communications services and residential Internet. Some of the…read moreservices we provide are Internet (DSL, Fiber, Ethernet, 56K, Wireless PTP); Telephone (POTS, VoIP, Hosted PBX, SIP Trunks); Server Co-Location, and Web/IT services (design, hosting, on-site IT). If we don't provide the services you're looking for, chances are we know someone who does.

On Monday, March 16, 2026, I went to Optimum in Branson Landing, because I had an issue with my…read morephone, after having installed some weather apps on my Android phone. I met with Austin and explained the issues I was having. He took my phone a d immediately knew what the problem was. He was able to fix the problem right away. He then showed me what I had done wrong and showed how to avoid the problem in the future. This is my third encounter with Austin. He has always been very helpful and pleasant, and takes the time to explain things. Thank Austin!!!!!​

tried ending services with them and they hung up after 30 minutes on the phone and them…read moretransferring me to 3 different representatives who all pretended they couldn't help me. paid my phone off to unlock it and the first representative said it would be unlocked after 24 hours. the second representative said it would take 48 hours. the third representative said 72 hours. it's been a week and they haven't unlocked my phone. I called back and they said they'd have to send it to the escalation department and it would unlock after 3-5 days. they literally refuse to end services. illegal practices.

What a pleasant experience, twice!!! My Wife and I needed our new phones set up. A fantastic…read moreyoung man, named Ian, did everything. He was professional, knowledgeable and very friendly!!! we highly recommend the AT&T Store in Branson, MO!!!!!!

My aunt who is in her late 70's came into this Branson ATT location to have her phone checked, and…read morethe salesperson named Jordan said he wouldn't assist her because (he said) she wrote some horrible things about his family on facebook (which, if you know my aunt... is not true at all). My aunt was in tears over this accusation, and called us to tell us what happened. She said another person at the store eventually assisted her, but she felt embarrassed and hurt that he accused her of this in front of other customers. I am furious as well that this happened to her and am simply passing this along as she is too soft-hearted to say anything. This is not acceptable and this type of customer service is a liability for any company.