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    Authorized Retailer UScellular & T-Mobile

    2.6 (7 reviews)
    Closed 9:00 am - 7:00 pm

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    3 years ago

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    7 years ago

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    10 years ago

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    10 years ago

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    5 years ago

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    6 years ago

    Stopped in yesterday for help in closing an account. Friendly, and took care of everything in a timely manner.

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    8 years ago

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    Verizon

    Verizon

    (13 reviews)

    $$

    This location is a joke. Go here if your desperate because if you drive 30 minutes up the freeway…read moreto Olympia you can visit the Corp Verizon location. You wont be subjugated to only 1 or two staff working that have to sneak behind closed doors to make calls to their manager for whatever the reason may be. I made the mistake of coming here last month. I changed my mind about going with them 2 days later. Returned my devices and paid re-stocking fee. Do you think they de-activated my account? NOPE. Currently looking at a bill of 2 months of service (next month is the projected bill) for phone lines I DID NOT EVEN KNOW I STILL HAD. Oh and when I returned the devices because I did not want to go with them anymore they treated me like I was crazy and interrogated me on why I would do such a thing. I had to deal with speaking to the manager who apparently works from home and listen to her try to bribe me into staying. NO THANKS!

    My mother went into this store yesterday to have some help understanding why after getting a new…read morephone her bill doubled in price? The individual claimed to be the manager and was exceptionally rude and would not let my mother talk. They made promises to her that her bill would not increase and that was a lie. They then proceeded to tell her she was mistaken. They used intimidation tactics and had other employees tell her she was wrong. My mom, left the store after the representative just walked away and started helping another customer. My mom's issue was never resolved. Additionally, the employee had to pull out their phone to find out their math was wrong. Could figure out that 98 dollars minus 35 dollars does not equal 45 dollars. DO NOT GO TO THIS LOCATION. They definitely take advantage of customers and lie.

    UScellular

    UScellular

    (2 reviews)

    I have been with U.S. cellular for 30 years. My family and I have a plan paying them over 200.00 a…read moremonth. We have never been so much as a day like on a bill. This is the thanks we get. I went in to the Longview wa store a few weeks ago for help with my phone. The Representative told me she could help me lower my bill with my very same plan it was now cheaper...I was leery so I asked her three times "are you sure this is the same plan" she promised me the only difference was it had some kind of spam call blocker and was 25.00 cheaper that was it. So I agreed. Soon after all 4 phones weren't Connecting to hotspot. I went and complained and they told me they were very sorry they had just forgot to turn them on..we got them turned on and for the 1st time ever I ran out of hotspot...I called they somehow talked me into 10.00 more a month and told me I should be set on this new plan that was the very same as my old one. This morning I woke up to no hotspot again. I called to try to buy more and they said I couldn't buy anymore for any amount of money I was absolutely out until June 11th. I asked how this could happen when I never had this problem before I changed my plan. After looking he told me I had Unlimited hotspot before. But that was a old plan I was Grandfathered into and I can't get it back. Working my way up the line hours later I finally got ahold of the CEO of the Complaint line. He told me I was out of luck and offered me a small one time credit and a additional 10.00 credit a month for a year to Compensate me. I ask "how is this Compensating?" Something was taken from me by False advertisement that I can't even buy back... He told me he felt he was being completely fair...I would bet if he was out of his "hotspot" for the next 11days he could figure out how to turn it back on. So much for 30 year of Loyalty.. I

    Very rude service. Save yourself time n go to the Vancouver corporate location. Even when I called…read morethe manager to complain about there service, they didn't care. Don't go there.

    Verizon Authorized Retailer, TCC

    Verizon Authorized Retailer, TCC

    (14 reviews)

    $$$$

    My daughter and I walked into this huge store on a Saturday afternoon with one customer inside and…read moreone employee that was helping him. The employee, Nate, announced he would be with us shortly. No worries. We take a seat and wait it out. Within several minutes it was pretty clear that the customer was there for something Nate could not assist him with due to Apple restrictions. Nate then said to the guy that basically they are done, there is nothing he could do and he needed to move on to us waiting folks.The guy was not happy about that but left. Once we sat down with Nate, he said he had been trying to help the guy for the past hour but there was nothing he could do and he wouldn't leave. Poor Nate! I'm glad we were able to save him. Anyway, we had questions about hot spots, and he really helped explain them well to us. They didn't have any in stock but offered to order one for us. Asked him about non Verizon services which he also was able to provide information on. We left empty handed but much more wise thanks to his knowledge and kindness. If I need in person help with my Verizon account, I know I'll be able to come here and receive great customer support.

    I am a month out from my visit to this Verizon store. The guy that waited on me was Caleb. He was…read morevery knowledgeable and friendly, but his patience was what I really appreciated. I'm older and all these electronics are beyond me. Caleb answered all my questions and sold me a phone(should mention I didn't go in for a new phone) and I felt good when I left. Thanks Caleb and Verizon.

    Authorized Retailer UScellular & T-Mobile - mobilephones - Updated June 2026

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