I went in on a busy Sunday afternoon to add my mom to my phone plan. We were helped immediately by…read moreJill. She was very helpful in explaining what we needed to do and got us started right away. She didn't try to push new product or plans on us, just listened to what we wanted and delivered on it. Even though she ran into some problems with the system and had to call their service line, she explained what was going on and even offered to let us leave if we needed to and she would call later. It was a great experience overall and I'll definitely go back to this location when I need help with my phone or plan.

Phone dead since 4/24 (0r earlier), Office verified 'line failure' and requested repair for May 7…read more No one ever came or called. I rescheduled for May 14. Again, no repair person ever came or called. Line was still dead. Following a chat on May 22 I clicked on the Cancel Service opton, and left comments about the poor service. Service was not cancelled. Called May 29 to again cancel my service....Very frustrating, poor service.

i've never in my life been to a T-Mobile store. That is the most rude disrespectful people on the…read moreplanet when somebody walks in you say hello or how are you? I'll be right with you not one of those idiots in there. Say nothing. Every time I go in there to get my Tuesdays perk of the week. They don't say nothing. I'm just I'm ready to go change my freaking line over the MetroPCS. At least I get better customer service.

This store is not even worth one star. Their customer service sucks big time. We needed to know why…read morewe still get charged for service when the account was closed a month ago. The fat guy told us that we have to call the office because he could not do anything, we needed an acct number to call the office. He was even to lazy to look that up. So we went to the store in Centralia and the lady there helped us immediately and found out why we were charged. DO NOT GO TO THE STORE IN CHEHALIS EVER.

This location is a joke. Go here if your desperate because if you drive 30 minutes up the freeway…read moreto Olympia you can visit the Corp Verizon location. You wont be subjugated to only 1 or two staff working that have to sneak behind closed doors to make calls to their manager for whatever the reason may be. I made the mistake of coming here last month. I changed my mind about going with them 2 days later. Returned my devices and paid re-stocking fee. Do you think they de-activated my account? NOPE. Currently looking at a bill of 2 months of service (next month is the projected bill) for phone lines I DID NOT EVEN KNOW I STILL HAD. Oh and when I returned the devices because I did not want to go with them anymore they treated me like I was crazy and interrogated me on why I would do such a thing. I had to deal with speaking to the manager who apparently works from home and listen to her try to bribe me into staying. NO THANKS!

My mother went into this store yesterday to have some help understanding why after getting a new…read morephone her bill doubled in price? The individual claimed to be the manager and was exceptionally rude and would not let my mother talk. They made promises to her that her bill would not increase and that was a lie. They then proceeded to tell her she was mistaken. They used intimidation tactics and had other employees tell her she was wrong. My mom, left the store after the representative just walked away and started helping another customer. My mom's issue was never resolved. Additionally, the employee had to pull out their phone to find out their math was wrong. Could figure out that 98 dollars minus 35 dollars does not equal 45 dollars. DO NOT GO TO THIS LOCATION. They definitely take advantage of customers and lie.

Crappie expensive service and terrible customer service. Every year they up their cost and the i…read moretelnet gets worse with buffering .

Haileigh took care of us when we went in to upgrade. She got everything done in a courteous and…read moreprofessional manner . We really appreciate her customer service.

I have been with U.S. cellular for 30 years. My family and I have a plan paying them over 200.00 a…read moremonth. We have never been so much as a day like on a bill. This is the thanks we get. I went in to the Longview wa store a few weeks ago for help with my phone. The Representative told me she could help me lower my bill with my very same plan it was now cheaper...I was leery so I asked her three times "are you sure this is the same plan" she promised me the only difference was it had some kind of spam call blocker and was 25.00 cheaper that was it. So I agreed. Soon after all 4 phones weren't Connecting to hotspot. I went and complained and they told me they were very sorry they had just forgot to turn them on..we got them turned on and for the 1st time ever I ran out of hotspot...I called they somehow talked me into 10.00 more a month and told me I should be set on this new plan that was the very same as my old one. This morning I woke up to no hotspot again. I called to try to buy more and they said I couldn't buy anymore for any amount of money I was absolutely out until June 11th. I asked how this could happen when I never had this problem before I changed my plan. After looking he told me I had Unlimited hotspot before. But that was a old plan I was Grandfathered into and I can't get it back. Working my way up the line hours later I finally got ahold of the CEO of the Complaint line. He told me I was out of luck and offered me a small one time credit and a additional 10.00 credit a month for a year to Compensate me. I ask "how is this Compensating?" Something was taken from me by False advertisement that I can't even buy back... He told me he felt he was being completely fair...I would bet if he was out of his "hotspot" for the next 11days he could figure out how to turn it back on. So much for 30 year of Loyalty.. I

Very rude service. Save yourself time n go to the Vancouver corporate location. Even when I called…read morethe manager to complain about there service, they didn't care. Don't go there.

My daughter and I walked into this huge store on a Saturday afternoon with one customer inside and…read moreone employee that was helping him. The employee, Nate, announced he would be with us shortly. No worries. We take a seat and wait it out. Within several minutes it was pretty clear that the customer was there for something Nate could not assist him with due to Apple restrictions. Nate then said to the guy that basically they are done, there is nothing he could do and he needed to move on to us waiting folks.The guy was not happy about that but left. Once we sat down with Nate, he said he had been trying to help the guy for the past hour but there was nothing he could do and he wouldn't leave. Poor Nate! I'm glad we were able to save him. Anyway, we had questions about hot spots, and he really helped explain them well to us. They didn't have any in stock but offered to order one for us. Asked him about non Verizon services which he also was able to provide information on. We left empty handed but much more wise thanks to his knowledge and kindness. If I need in person help with my Verizon account, I know I'll be able to come here and receive great customer support.

I am a month out from my visit to this Verizon store. The guy that waited on me was Caleb. He was…read morevery knowledgeable and friendly, but his patience was what I really appreciated. I'm older and all these electronics are beyond me. Caleb answered all my questions and sold me a phone(should mention I didn't go in for a new phone) and I felt good when I left. Thanks Caleb and Verizon.

My phone had a problem and I couldn't use it at all. It was an issue with my sim card... I thought…read moreI was securing it as I answered some questions, but I didn't have the eight digit code to get it. I took the phone to the T-mobile at Martin Way and Kingham?.. I showed the associate Aaron. He tried a few things then searched online and it mentioned a new SIM card. He put in a new SIM card and it worked immediately. Thank you Aaron. We have always had great service at this T-mobile store.

I wanted to give this store a 5 star as it seemed so seamless. However, we were severely lied to!…read moreMy phone was to be overnighted on Saturday- to receive at the LATEST Monday. My phone hasn't even processed to ship and it's Tuesday. Also, our bill they said would be "x" amount turns out it's $70 more than what they promised. With that price we would have stuck with the other provider! All of the items (protectors/cases) they said they are giving you with the purchase really means "you're paying for it monthly, so it's INCLUDED" not that they are gifting anything. Such a fraud of a place to just gain business- EMPTY PROMISES! Edited to add- they also included a data/phone plan we didn't agree to adding an additional charge. They snuck that into our bill.

I would give them less than 1 star if I could. EVERY SINGLE PART of my transaction was screwed up,…read morethey now cannot fix it, and if I cancel my service (which I would like to do!) then I lose the entire value of my trade-in (which was also wrong). Their customer service is beyond horrible, and they are liars. It's that simple. Avoid doing business with this company at all costs!!!!

It took an hour for a simple address change!…read more They have absolutely no respect for the customer's time, no sense of urgency or care for the customer whatsoever!!! I missed out on time with my son and the person "helping" me was very rude!!! He shrugged and said, "well, I'm only trying to help you so the problem is you" He was very condescending and I will NEVER come back!!! Extremely disappointing!

I recently had a phone and internet modem mailed from Rapid City, SD to this store in Longview,…read moreWashington. The experience was HORRENDOUS. I spent hours on the phone and am unable to reach the store directly..Left numerous messages for them to call me. On my brothers first attempt to pick up the phone - ABBY told him to leave the store - which he did without the phone. After having my store contact the Longview store - she asked if my brother would come and pick up the phone. He was hesitant after being told to leave the store previously but he went again (2 weeks after phone was delivered)and was once again told to leave the store -which he did. Abby ran after him and gave him the package and told him to never come to her store again. Based on this experience, I would never recommend that anyone use this store. I would drive any distance to another store to avoid using this one!

Employees care more about policy than customer satisfaction. It took a phone call to Verizon to…read moresolve the issue.

Absolutely pissed off and mad. First of all was sold an iPhone 17 Pro Maxx. Then the phone went…read morecompletely black screen on me, which wasn't lighting up at all, but was on. I went in to get help with the phone. Liz the person who helped me, didn't inform me that I needed to sign for the new phone upon receiving it. I needed the phone as soon as possible and told Liz about that. I missed the phone being delivered by mere minutes and since FedEx doesn't deliver on the weekends and spent over 3 hours trying to be able to get a phone before Monday, since I'm flying out of state. What can I say besides don't shop here at all they fail to help you out and get what you need when you need it. This all stems from not being informed about the signing of the package. If I were told about this then I would have stayed home completely until I received the phone. But now I'm going to be out of state for a whole week for business without a phone to get by and conduct business. Liz promised I would get the phone by Monday and with no warning about signing for it.

The lady who helped us was amazing, she said she was from the Midwest or the South, and we had…read moreliterally the best conversation while she signed us up for their Internet. I will never go back to other providers their 5g home Internet is fantastic and under 100 dollars.