I have been a member since the beginning of the century. Thay have always been prompt with…read moreservices, which isn't needed much since the phone never goes out and I rarely have trouble with my internet connection (If I do there is helpful phone support) Excited to get fiber to the house in the future. Very good services for being 7 miles from town (10mbs internet). Have neighbors not in their service area that have have no options for fast internet. Highly recommend.

There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

Subject: Commendation for Outstanding Service - Erick A…read more To the Management Team at Comelec Internet Services, I am writing to express my sincere gratitude for the exceptional service I received this afternoon. Your technician, Erick A., spent the better part of the day at my home upgrading my routers and optimizing my connection. He is an incredibly intelligent and skilled professional. It was clear throughout the process that he takes great pride in his work, and your company is very lucky to have someone of his caliber on your team. Because of the wonderful experience I had with Erick, I will proudly continue to be a loyal Comelec customer. Please ensure that he is recognized for his hard work and expertise. Sincerely, Gary Wittman

A real person actually answered the phone!! We left the area for a while and paused our internet…read moreservice. The company initiated a call a couple times just to check on our status. Upon our return we were having some difficulty connecting to the internet. The rep who answered the phone was very patient and helpful. He was able to quickly troubleshoot the problem...it was a rather simple fix at our end. He stayed on the line until we had connectivity. He offer to send a technician to move our router to improve the connection. Great service and highly recommend Comelec if you are looking for an internet connection in Dubuque.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

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CFU is getting out cable business. They encouraged us to do it by end of 2025. I am an 83 yr old,…read morethe only person in household who has any techie knowledge limited as it is. CFU would not answer any ? relating to how to do this and suggested hiring some one. I figured it out and changed us to YouTube TV. CFU today to find out what to do with the black cord remaining, Dakota called it a coaxial cord. He said "whatever I want to do with it". I didn't know if I should leave it exposed or cut it off, one is at least 20 feet long. This was the first time I was not enthralled by CFU customer service. I asked again "so it's ok to just cut it off". He said again (do what you want it yours). I guess a wanted him to give me a (yes cuttting it off to get rid of unsightly wires is fine, they are not live wires,) His words were succinct and condescending. Oddly prior conversations were very helpful over the 60 some years as a customer. CFU must have told him not to waste his time on past CFU cable customers.

Live TV is expensive compared to other streaming services. Internet service charges for 250Mbps,…read morebut routinely only get about 95Mbps. It's not a bad speed and its pretty reliable, just wish they'd call it 100Mbps service instead of exaggerating so much. When I talked to them about it, they said that was pretty typical. So why not correct the advertisement for your service then and be honest? They have a 1Gig service, too. I wonder if you really only get 300-400Mbps!

Consistent drops for no reason. Their tech support is as useful as a room full of monkeys throwing…read moretheir keyboards. I work for an isp, unfortunately my apartment complex got rid of them for ICS. If it was occasional outages I would get it that's normal. But every freaking day it drops for no reason multiple times a day. Unless they fix their issues (highly doubtful) i refuse to pay for more than their free service. Truly a terrible experience

Poor quality work, started off with putting in our new fiber optic internet at the Subnet drive…read moreapartments in Ames. At first, they worked well on the equipment but had larger issues installing the internet services, they keep trying to fix it but seems like there's little progress and they have deactivated our own personal router. If you're looking for a good quality internet service, they are not living up to their value currently. Greatly disappointed. Would not recommend

When I visit my now 97 year-old Dad, I get an errand list as his mobility is limited and he finally…read moregave up the car. One day's task was stopping here at the Mediacom office to get a new remote to replace the old one. The guy at the desk handed it right over, along with a card with QR Code instructions. The later is fine by me, but not for my Dad. How about a simple quarter-pager that anyone without a phone could follow? I'm a little more tech savvy, and let's just say that it's not any easier past the QR Code scan.

Internet lags and freezes constantly. Glad we didn't sign a contract! Called and just get told it…read moreneeds an update and that the device is too far from the router/eero, but its supposed to be good for 1500 sq/ft. When the TV is only 4 foot maybe from it....

I have been being charged for a land-line phone connection that I asked to not be set-up during…read moreinstallation. They basically talked me out of it, yet have been charging me for it. They're refusing to refund me. I was not told or shown anything regarding this during installation. I have been paying via auto-pay and honestly just trusted that my bill was accurate. Very poor customer service in this regard. I will be switching my provider and looking into small-claims court. Extremely disappointing since I grew up with this company. Apparently it's gone downhill without Frances then JR. Also, I've never had great experience with their internet quality. I know some have, however. Most expensive internet in the area with marginally better service.

Used south slope fiber internet for about 2.5 years and yeah you can find higher speed internet for…read morecheaper but in those years, internet fully went down only a handful of times highly recommend using them if its available in your area.

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

Had an iPhone XR needing a battery replacement. Was a walk-in and they had one on hand. Was…read morefinished within the 1hr-1.5 hr wait. Very friendly staff and easy to talk with about condition. They asked if I wanted a new glass screen protector since ours was cracked and they immediately replaced it with a discount on both the battery and screen protector. Would definitely recommend trying.