it's sad how the store manager acts towards her reps it's unprofessional. The gentleman was clearly…read moretrying to help her not make an error.

I'm very disappointed with these guys. I came in looking to upgrade to the new S8+. We had called…read morethe day before asking about an upgrade deal that with valid trade in (my s6 was valid) the price for the phone which at retail was about $30-35 a month for 24 months (about $780 total) would be discounted by $15 per month, which brings it down to about $15 per month. (~$300 total) This sounded good so we came in the next day only to find that what was said on the phone and the Verizon site itself was not what was being offered. According to them, you would have to purchase an entirely new line in order to do that which makes an upgrade completely useless. If you want accurate information that could save you hundreds of dollars, go somewhere else.

I live out of state and had an emergency. I needed to get a phone to someone in Klamath Falls in a…read morehurry. Justin was so professional and helpful. He found the perfect balance of making sure my account was secure, and I felt confident in my purchase. He also helped me and my contact get the best product for what we needed. It was a busy day for him and he was ent above and beyond working with me for two days to get the account settled.

I have been in a month's long argument with AT&T after being charged for a phone that was order,…read morebut never received. The staff treated me well, but they weren't any help in resolving problems with billing. The only suggestion they had was contact Global Fraud, which wasn't any help since they don't consider being charged for a phone that was never received a fraud issue. The staff did contact their Customer Service number and was told the phone had been sent to the Klamath Falls office, but they are powerless when it comes to resolving billing. If asked, I would discourage everyone from doing business with this company.

Cell phone age Age of cell-phoning…read moreHere's the thing, here's the thing...........ah! The thing is I didn't want to go here, I didn't want a sim card (it will be with me for the rest of my life) It lives in your pocket, it's in every room, under roof under floor (But where the fuck is it and how much does it cost?) The customer service woman was stellar, she even translated my monosyllabic slatherings into actual questions that she could answer. And guess what? She did! And it was.......Spectacular! It could just be you and me ruling the world, and there will be no rude customers because we killed them all. (they don't see us, us, us, us, us, us, us, us, us, us, us............)

A big giant "Thank You to Danny from Klamath Falls Verizon Store on S Sixth st. Thank you for…read moretaking a bad experience with AT&T and making it a great experience with Klamath Falls Verizon. I'm in sales, it's so refreshing when you can talk to a human in person with common sense and great customer service skills that met our needs at a reasonable monthly price to ensure our family has the ability to call for help if we need too since we live so remotel! A++ Thank you again Danny!

Horrible service. Not recommend. Run around phone calls and stopping at a local store. Still no…read morehelp. Ended up canceling everything.

This place is the worst from internet to mobile. The internet was ALWAYS going out the mobile…read morecustomer service was a nightmare with every person telling you something different and God forbid you try to unlock your paid for phone to go to a different carrier. These people are a NIGHTMARE!!

I usually reserve my feelings about service companies until they really prove themselves. Today I…read morestopped in at Cascade Wireless, an agent for U.S. Cellular. I was greeted by a sales person by the name of Lea. Wow what a difference from the experience I had at one of the other U.S. Cellular locations. Lea, was one of the most helpful service employees I have dealt with. She answered my question, she didn't try to sell me a more expensive service plan that I was interested in. She just left me with a feeling of appreciation for taking the time to help me. I stopped by this business because of the trouble I've had with my Verizon service, and the dropped calls I've experience with Verizon. Lea set me up with a temporary service that I can compare with Verizon, so far it appears U.S. Cellular is superior and provides a better signal at my home. Price wise the monthly costs are close, U.S. Cellular's plan gives me more data for the money than the plan I have with Verizon.

I've been a Fireserve customer for over 5 years and while a lot of their customers depend on them…read morebecause they live and work in rural locations, I live in the city and chose Fireserve for their high speed bandwidth. It's allowed me to cut the cable and stream all of our shows through Apple TV and computer networks. I've had about 2 or 3 connectivity issues in those past 5 years and they were quickly corrected satisfactorily.

Evidently new owners took over in May. Beware!! They don't uphold any of the things that are still…read morebeing advertised on their website (I'm assuming from the previous owners). I had my iPhone screen replaced with the previous owners a few months ago and they were awesome! My son decided to drop my phone and crack the screen again. I called them, since I had the "Total Protection Plan", that states they will replace your screen for the life of the phone with no questions asked. Not the new guys. They said they don't do anything for free and had no idea what I was talking about. They took over in May and aren't honoring any of the previous agreements. I will save my $110 and use it at a reputable establishment.

I was so happy to get my phone fixed because I thought it was a throw-away! Service was friendly…read moreand quick. I recommend that you bring your phone by if it is broken and you may also be surprised and happy with the outcome!

I want to Thank Robby for the time he spent helping me get out of Spectrums, monopoly of rising…read moreprices! Helping me get new cheaper Internet plus 4 Free phones, and cheaper pricing! It took some time as US Cellular is transitioning to T-Mobile! Well worth it! Thanks for listening to my crazy but true stories Robby is extremely professional, knowledgeable and Patient! A true asset to T-Mobile! Good luck with the training Hunter ur going to do fine!

This store is very busy with reservations. You take a chance on a walk-in of waiting for a long…read moretime. The associates are okay once you sit down with them but can be quite short if they are with another client. I drive half an hour to another USCellular store where the service is excellent and the associates are very knowledgeable.

Charged $125.00 fir a "tune-up" and now unable to open attachments or print anything; all programs…read morehave been deleted.

The guys are always very polite and helpful when asked for advice. Also, I had a processor fan…read morereplaced in my Dell all-in-one computer and it works as good as new after their service. Happy to have a place like this to go to for technology assistance!