1. Authorized Retailer UScellular & T-Mobile

1. Authorized Retailer UScellular & T-Mobile

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Ashland, OR

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Authorized Retailer UScellular & T-Mobile

4.2 (5 reviews)
Closed • 10:00 am - 6:00 pm

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5 months ago

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4 years ago

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12 years ago

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11 years ago

Awesomeness is at the Ashland Branch had them a few years love the service! Phone never has any problems whatsoever. I referred lots.

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11 years ago

Great group of guys of course Zach gets 5 stars and our 5 lines. He is the best at what he does.

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AT&T Store

AT&T Store

2.7
(18 reviews)
•$$$$

I had two phones upgraded at this store and both were supposed to have promotions applied, but…read moreneither were applied to my phone bill. I went back to the store later and the manager said it was because my phone was on a grandfathered plan that wasn't eligible, but I was never made aware of it by the sales associates. The manager at the store has absolutely no authority to make things right even though the sales associate admitted that it was his first month and he was poorly trained on the promotion and didn't know until a month later that the promotion would only be applied to new plans. I appreciated the accountability of the sales associate who admitted his part in the issue which is why I gave the store more than one star. I was not impressed with how the manager handled the issue. I know he didn't have authority, but when you are in customer service you hear out the issue and you give empathy. In an ideal world you get on a phone and make it right. Which is what I had to do - 5+ hours later on hold with AT&T support (Note: This is something the manager could have done himself with me in the store) and I finally got it settled. I'm generally happy with the cell phone service itself and the plan, but the customer service and hoops almost made me switch carriers - which is still a possibility going forward. Like another reviewer all the blame isn't on the store - a lot of it had to do with corporate - and maybe it wasn't the manager's best day, but all in all I wasn't impressed.

Updating review....I want to make clear that my primary issue is with AT&T's deceptive advertising,…read moreand not the two men who tried to help me. I want to save someone else from signing up for the 55+ plan thinking that he will get a new phone and free internet. Neither are true. Apparently, the 55+ plan used to include a new phone, but it no longer does. There is a discount for the internet service, but it is not free. Once a customer activates the Internet device, he will soon after receive a notice that the Internet service bill will be due soon! I was able to return the device by working with the AT &T rep at the Delta Waters store.

Ashland Home Net

Ashland Home Net

3.0
(14 reviews)

No better place to get customer service and hands on help when it comes to an internet providerread more

During the Ashland, Talent, Phoenix fires all of our neighbors went WITHOUT Internet for ~2-3…read moreDAYS... We were just fine the whole time *thumbs UP* With the recent pandemic, working from home + distance learning *just breathe* our internet service is taking a hit, but they reliably address issues and have technicians physically come out to do work (and trace from the line to your house), make adjustments/fixes along the way and ALWAYS check-in with you before completing a ticket. Outstanding customer service. Consist in their level of response. Strange Times, but Ashland Home dot Net is keeping up with the demand and continues to impress. Customer Service 5-stars. Service itself is a SOLID 3. After 4pm we always seem have slower internet speeds.... They do a good job *considering the high demand* Support local businesses and you'll be rewarded with EXCELLENT customer service and people who consistently try to do better. I've tried all 3: consistently better results than Charter and/or Spectrum Internet (in my limited experience over 6 years). NOTE: They don't issue surprise rate increases every year. 1 set price *very consistent* Technician who showed up wore a mask once he got onto the property, kept a safe/respectful distance at all times. When entering our home, he immediately donned on shoe coverings and was VERY Respectful and Accommodating when he became aware the our teen was currently on a distance learning zoom call *above and beyond respectful* I would HIGHLY recommend this business for local internet service.

Authorized Retailer UScellular & T-Mobile - mobilephones - Updated July 2026

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