I purchased a new Apple phone from the AT&T store at the Triangle Mall three weeks back. It was…read moreevident from the onset, that I was not getting sound notifications that someone was trying to contact me. I went to the Apple store in NY city and they couldn't find the problem. I went into the store in Longview and finally got a person, named Imani. She didn't give the typical store response of "We don't provide service or tech support " she took me to her table and dug right in by trying different things. Very calm and patient. She finally found the problem and in five minutes I was walking out the door. What a marvelous lady she was. She needs and deserves a raise.

RANT: I've had it with AT&T…read more Never, Never again will I do business with these CROOKS! I saw them at a festival, and was told about the great discounts and deals they had, and how I could save $ by switching my wireless over to them. So I went home, printed up my last couple of bills from Xfinity, so I can compare. I was quoted $35 per line for the unlimited starter pack. Sounded great. But I did have to get a new device for one of the lines. Hey, no problem. They had a decent LG phone that would only be a $1 a month. So I took the bait. I got the first bill and it seemed high, but because of prorated billing period. I let that one slide and waited for my true second bill. Well I got by 2nd bill. And boy was I in for a shock. Here is the list of lies/issues. I was told $35 per month per line. Well because I had 2 lines instead of 4, I was being charged $80 per line. Now in the store I was told $35 per line period. I was NOT told I had to have 4 lines. Insurance. Well they slammed me with a $40 a month for 4 devices. I don't know why, when I only have 2 lines. Talking to the Loyalty department, they change it to $8.99 per line. I was also told I was already saving $10 per line per month, because of automatic payments, but was being charged $10 per line per month for not having paperless billing. I assumed that I was still getting paperless billing already. Now mind you to get the $35 per month per line you must have the following. 4 lines Automatic payments Paperless billing. Otherwise you're paying $10 more per device, per month for each of the last 2 Qualifiers. Next I was noticing that quite often my internet was super slow. They told me that since I was on the starter pack, That my my speed was throttled whenever the Network was busy. Guess where I live that is most of the time. Still after everything was said and done, I was still paying $60 to $70 a month for less than what I was getting with Xfinity. So I said screw it. Yesterday I went to the Xfinity store and tried to move everything back. Well I knew I was going to take a hit on the device I got from AT&T. Sure enough that was a $170 that I had to payoff. Than when I tried to unlock that phone, since I now OWN it outright. I'm being told that I can't unlock it until after it has been on an active line for 60 Days. I asked the loyalty department, you mean even though it is paid in full, unless it is assign to AT&T service, it is nothing more than a paperweight and useless to me, she said that is true. Next, when I started service with them, they had no problem prorating my first month. But when you cancel service, they do not. It doesn't matter if your on the first day or the last day of the billing period, you are paying for the entire month In my option I was Robbed!!! People, if you're ever considering AT&T, I advised against it. This lesson cost me hundreds of Dollars. I will never do business with a bunch of Crooks again. For your info, with Xfinity It is as follows. Unlimited everything 1 line $45 a month 2 lines $80 a month 3 lines $100 a month 4 lines $120 a month. No throttle becaus of busy network, only if you go over 20gig per line (which I never will). Superior coverage (Xfinity uses Verizon towers)

I recently had a phone and internet modem mailed from Rapid City, SD to this store in Longview,…read moreWashington. The experience was HORRENDOUS. I spent hours on the phone and am unable to reach the store directly..Left numerous messages for them to call me. On my brothers first attempt to pick up the phone - ABBY told him to leave the store - which he did without the phone. After having my store contact the Longview store - she asked if my brother would come and pick up the phone. He was hesitant after being told to leave the store previously but he went again (2 weeks after phone was delivered)and was once again told to leave the store -which he did. Abby ran after him and gave him the package and told him to never come to her store again. Based on this experience, I would never recommend that anyone use this store. I would drive any distance to another store to avoid using this one!

Employees care more about policy than customer satisfaction. It took a phone call to Verizon to…read moresolve the issue.

I have been with U.S. cellular for 30 years. My family and I have a plan paying them over 200.00 a…read moremonth. We have never been so much as a day like on a bill. This is the thanks we get. I went in to the Longview wa store a few weeks ago for help with my phone. The Representative told me she could help me lower my bill with my very same plan it was now cheaper...I was leery so I asked her three times "are you sure this is the same plan" she promised me the only difference was it had some kind of spam call blocker and was 25.00 cheaper that was it. So I agreed. Soon after all 4 phones weren't Connecting to hotspot. I went and complained and they told me they were very sorry they had just forgot to turn them on..we got them turned on and for the 1st time ever I ran out of hotspot...I called they somehow talked me into 10.00 more a month and told me I should be set on this new plan that was the very same as my old one. This morning I woke up to no hotspot again. I called to try to buy more and they said I couldn't buy anymore for any amount of money I was absolutely out until June 11th. I asked how this could happen when I never had this problem before I changed my plan. After looking he told me I had Unlimited hotspot before. But that was a old plan I was Grandfathered into and I can't get it back. Working my way up the line hours later I finally got ahold of the CEO of the Complaint line. He told me I was out of luck and offered me a small one time credit and a additional 10.00 credit a month for a year to Compensate me. I ask "how is this Compensating?" Something was taken from me by False advertisement that I can't even buy back... He told me he felt he was being completely fair...I would bet if he was out of his "hotspot" for the next 11days he could figure out how to turn it back on. So much for 30 year of Loyalty.. I

Very rude service. Save yourself time n go to the Vancouver corporate location. Even when I called…read morethe manager to complain about there service, they didn't care. Don't go there.

I am giving 5 stars to Amber. She is amazing. She cleaned a huge mess boost customer service made…read more They had me paying double for just 1 line, after they kicked my daughter off my plan. Am thoroughly disgusted with boost customer service but this location and Amber goes above and beyond to help and correct all the mistakes the help line screwed up. She is amazing. She really fought for me.. Give this lady a raise!

From the owner: Boostmobile store Prepaid Phones…read moreSmartphones iPhones Smartphone Repair

Well, here it is, mid-October 2020 and the service has been out for three (3) days. I have…read morecontacted Cricket chat via their website and interacted with pleasant representatives who could do nothing but apologize. They say they are investigating the issue but have offered no resolution or insight into the problem. I had to drive into town to actually speak to a Cricket rep. He offered nothing but the same nonsense...and after I came to town to specifically speak with a person I was livid. I asked to speak with a manager and the person hung up. I will be finding another provider and never...NEVER, go back to Cricket!

I recently purchased a phone cover for $39.00 for my phone at the Heber Utah Cricket store. A…read morecouple days later I tried to return it as I bought a different phone. I had a receipt and the box was Unopened! I never was treated so rudely! They refused to return my money. They said it was against their policy. I am so upset with their attitude and policies that I am going to discontinue my service with them. They are a third rate operation with attitude!

I called about getting the HDMI port replaced on my son's PS5 I was told that if I brought in they…read morecould replace it and when I got there they took the console told me an estimated time that it would be ready for pick up however while I was waiting they called 3 different times the first time they said they couldn't get the console to power on then they said they got it to power on then they told me that it wouldn't power on so they couldn't repair it which it powered on before I took it in

I dropped my phone and broke my screen. I called fixlab and they were very polite. I was able to…read moredrop off my phone the same day and they fixed it within an hour. Definitely recommend.

Got my problem solved and learned how to better manage my phone. And it was done in a friendly,…read more respectful manner without making me feel incompetent.

For two years, I had no voice mail to my cell phone, so I paid for a voicemail I didn't have…read more After 2 hrs and 4 separate times and going INTO 4 different Verizon stores for help, no one could figure it out. And I'm still paying for a voicemail I didn't have. And 2 separate trips to the same store, the store manger waited on me this time, she DID fix it and I NOW have voicemail. I wanted to be compensated for 2 yrs of paying for a voicemail I did not have. I asked for a liquid screen saver for the phone and she charged us for it anyway. And RUDELY told me " I'm running a business here, I don't give away free stuff." WTF???? After NO VOICEMAIL FOR 2 YEARS, SHE COULDN'T EVEN GIVE A SCREEN SAVER? And to speak to me that way???? Shame on you!!! She is very full of herself. Don't waste your time at this store, what ever happened to customer service. I'm leaving Verizon, very unacceptable.

This store runs on 100% commission. If you come in for something simple, like a phone upgrade,…read moremanagement pressures you to add another line--or they refuse service altogether. The staff themselves weren't the issue; it's the store's policy. Calling this place T-Mobile while operating like that is misleading. It feels like a scam. Do better for customers and employees.

I went in to get my feee T-mobile Tuesday insulated reusable bag. Well I walked out with not only…read morethe bag, but with extras! LORIS mentioned I was able to get the T-mobile Wi-Fi box for only $40 a month and first month free! That's cheaper than my current Wi-Fi bill, that keeps going up $10 a month. PLUS, I receive a $50 virtual prepaid Mastercard, within a few weeks, for keeping my service for the first 30 days!!