I have been trying to reach the owner, Randy Joslin, now for 2 months. He did complete work at my…read morehome in 2020 and promised to return fo more repairs this year. He will not answer my phone messages and return my calls. I guess one could say that Heritage "does not care." Karl Barke

I am in the process of purchasing a house in Longview WA. My inspector pointed out that the attic…read morehad a previous fire and that I needed a specialist to come out and make sure the integrity was still good.... After calling COUNTLESS COMPANIES to which none returned my calls nor offered me an estimate RANDY came to the rescue!!!! He was on time and very professional. He immediately got to work on looking at the attic. He did not up sale me and instead told me that nothing was wrong and it is still in good condition! He also did not charge me for coming out which I greatly appreciated and I will be using his services again in the future! I would recommend Randy to anyone! It is very hard now days to find a ethical contractor who wont try their hardest to make as much money as possible!

We had a water leak in the ceiling. They had a crew out here immediately to start drying…read more Everything went down hill from there. The job was never finished. Double D construction was the subcontractor doing the work. They would come in, work for a short time, or no time, and leave without telling us when they'd be back. They would leave drink cups and cans in the middle of the floor. They would leave woodwork they pulled out laying in walkways with nails sticking up. They would move things into walkways, block the walkway, and just leave it there. I contacted Service Master innumerable times about issues. Finally one day the workmen just stopped coming. When I called to find out when they would be back, I was told that they were finished. They weren't. I sent a list of all the things yet to be finished. The manager from Service Master came back, did one or two little things and left. The job is still not finished.

I wouldn't recommend to anyone that needs repairs completed. I had to basically operate as a…read moremanager and tell them what to do, if I hadn't they would have left my bathroom looking horrible and incomplete. They still never finished caulking the back of the toilet or paint the trim so I will end up finishing those things myself. I have an old house that does have some slants in the floor from settling, but they were insistent that a 1/2" gap between the trim was the best they could do (even though the original bathroom had trim that fit perfectly on the floor). I had to stand my ground and make the contractor go buy quarter round to hide the gaps. The contractor also bought the cheapest transition strip that is made for carpet and is bright silver for my vinyl flooring and claimed that was the best match he could find. Again I had to complain and stand my ground and he immediately found a wood that matched almost perfect.

JEFF RAUCH Owner of ERS does NOT pay his subcontractors as promised! Has not paid us for last13…read morehomes we finished. We are in process of having to ask Construction Contractors Board for help on collecting our money owed to us since fall of 2025. We have also had to contact owners of the 13 homes.

Great company, understands insurance work and handles jobs professional.read more

I changed my review of Robinsons to a positive as they have resolved the issues we had. Once I was…read moreable to deal with a different manager they quickly addressed the issues I have and I would now use them again. They also were the only company that came out at midnight in a weekend to help us and that was awesome service.

**Avoid this company if you don't like headaches.**…read more The actual restoration work was good, but the billing experience was extremely frustrating. My four main complaints: **1. Poorly detailed invoice:** The first invoice had only two vague charges: "Water Mitigation Per Xactimate Summary" and "Agreed upon discounts with insurance and/or customer." No breakdown, no explanation of how the amount was calculated. I had to request a detailed invoice to understand what I was actually being charged for. **2. "Emergency Service Call" charge:** I never requested emergency service. The water leak was not extreme, my house was still livable, and there was no immediate danger. They chose to respond quickly, which I appreciated, but I don't think customers should be charged an additional emergency fee for something they never requested. **3. "Temporary Electric Setup" charge:** They hired a third-party company to install a temporary electrical distribution box, but the company repeatedly rescheduled until the affected areas were already dry and the service was no longer needed. Robinson then tried to charge me a cancellation fee. They only removed the charge after I questioned it. If no work was performed at my house, why should I pay a cancellation fee between Robinson and their contractor? Their justification compared it to an ambulance being dispatched and canceled. Seriously? An emergency ambulance service is not comparable to a scheduled installation that was repeatedly rescheduled. **4. Payment deadline suddenly changed:** The first two revised invoices had a due date of **10/03/2026**. The latest one suddenly says **09/08/2026**, along with a warning about late fees. This was especially frustrating after I had been disputing charges. I have no problem paying for legitimate services, but the charges need to be **fair, transparent, and properly documented**. Black Hills Inc., who recommended Robinson Restoration to me, provides invoices that are **1,000 times clearer**. The restoration work may have been good, but the billing experience has been unacceptable.

The owner an crew did a really good job for me an went beyond what they were required to do an…read morethey me out all the way.

Top notch work and Lewis is very informative and friendly He's very experienced in ALL he does and…read moremany many years of experience under his belt

I had Ross come out to inspect standing water and a sewage odor in our front yard. Without doing…read moremuch in the way of investigatory work, he concluded that repairs would cost between $15,000-$20,000. When I asked how he arrived at that estimate, the response was simply, "I've been doing this for eighteen years." He stated that our sewer line could not be scoped and that the entire system would need to be overhauled, including excavating the front yard. That recommendation felt extreme given the lack of diagnostic evaluation. I'm very glad I sought a second opinion. The actual issue turned out to be a faulty switch on a grinder pump, and the repair was under $1,000. Additionally, contrary to what was stated, our sewer line had already been scoped when we purchased the home. This experience raised serious concerns for me regarding the accuracy of the assessment and overall integrity of the recommendation. I strongly encourage others to seek additional opinions before committing to major repairs.

Buyer Beware. This company is a rip off. I asked for a quote for three running toilets and a hot…read morewater cleaning. I got a quote for $1900.00. I did give them my card and it was ran through right away. When my daughter got home she said I do not think so. Call them a cancel the service. Was given a call today stating to refund me my money will cost me $115.00. I will be disputing all this with my bank. But please do not use unless you get a couple of quotes. I think these people looked at my home and that I was an elderly lady and thought it was okay to overcharge and apply fees.

We had USA Restoration come through after a bathtub water leak and wow, they were amazing! The team…read moreas a whole really alleviated the stress that comes from working with home insurance and now our house is back together again. Ion and Albert were incredible with our bathroom tile and meticulous with the design we requested. Arthur is a talented painter and really thoughtful with making sure clients love the outcome.

Our special needs son decided to turn on our bidet in the bathroom on Easter morning. We got an…read moreEaster surprise of a flooded master bathroom right smack in the middle of the holiday. We called USA Water Restoration and Elijah's team took over. They were there starting to dry out the "dirty water" and put everything in motion to get our insurance involved. They guided us with perfection as we were able to navigate that crazy process with almost no hiccups. So many of my friends have had multiple insurance problems in these circumstances. The end product was amazing. We went from an outdated bathroom to this- it's like living in a spa now! 5 stars recommendation with zero zero reservations. You'll feel like your brother has moved in to take over and help.

We bought a house but the crawlspace was all sorts of messy. We needed a whole new vapor barrier,…read moreinsulation on all our pipes, one of the ducts was crushed, rodent poop everywhere... New Leaf completed a thorough inspection (they were actually sent by the seller), provided a fair bid, and were gracious enough to offer a payment plan. When they came to do the work over the course of three days, they were hard working and cleaned up after themselves. One of my favorite things, though, was overhearing someone telling the group these encouraging things like "diamonds are made from pressure!" Just thought that a company that supported their people was a company everyone should support. Our HVAC contractor was also super impressed with them! Would 1000% hire again. I swear our house immediately got warmer because of the insulation!

I've used them alot and they come out quick, prices seem fair and they do offer many different…read moreservices!

The company owner promptly replied to my service request for mold remediation. They are a…read moreprofessional company that deals with a lot of mold issues. He explained their services in detail. They are not cheap, but they are very detailed, high quality, and warranty their work unlike some other companies. If was not balancing 3 parts in 1 project on a fixed budget, I would have immediately scheduled them!!

From the owner: Since 2008, Linnton Restoration has been Portland's premier damage restoration company, setting…read moreindustry standards in water damage repair, fire restoration, and mold remediation. From humble beginnings as a family-operated business, we've grown into a full-service restoration enterprise serving the greater Portland metropolitan area with 24/7 emergency response capabilities and state-of-the-art equipment. "Our commitment to excellence isn't just about fixing properties; it's about restoring peace of mind to our community members during their most challenging times," says Leta, Linnton Restoration's founder and CEO. This dedication to customer care, combined with our IICRC-certified technicians and cutting-edge restoration techniques, has earned us recognition as Portland's most trusted restoration service provider. Looking ahead, Linnton Restoration continues to expand its service offerings while maintaining its core values of rapid response, technical excellence, and customer satisfaction. Our recent investments in advanced moisture detection technology and eco-friendly cleaning solutions demonstrate our commitment to combining traditional craftsmanship with modern innovation, ensuring we remain at the forefront of the restoration industry in the Pacific Northwest.