I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they…read morescrewed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich

I was receiving text messages and calls with voicemails from this facility stating my 50% discount…read morewas expiring from my bill. I called to inform them I don't have an account. One gentleman said something about a do not call list and hung up..? I wasn't sure if I was put on this list so I called back. I was then hung up on before I could even ask?! Hanging up on callers is extremely unprofessional and very rude. Who is customer service outsourced to?! I'll never get xfininty due to this interaction. Worst customer service I've encountered. Do not recommend spending your money here.

I rarely leave low star reviews, but Cox has some real issues. The 2 stars are for:…read more 1. I have had a good technical experience or two over the years, when able to reach someone, and for this we're appreciative. 2. Most of the time, our service IS actually up and running, so most days, easy peasy, and for this, we're also appreciative. But, I'm going to subtract 3 stars for the following: 3. When there is a problem? Good luck...Cox does okay when things are going well, but not so hot when things are going wrong, which is when they need to come together with customers to make it right. These days, people rely on their internet even for their livelihood, so outages are a big deal that need to be resolved quickly. 4. They're costly. Not all their fault; they are just about the only game in town, so they can get away with that I suppose. Wouldn't be so bad IF it weren't for number 3 above. 5. And, ongoing with that "when there's an issue"; they are not communicative. I think most customers are understanding when there are widespread outages, and they "get" that nothing can bat 1000 all the time. We're okay with that. But, we need to know what's going on, and when we might reasonably expect to be restored, because there's a lot of planning involved at the family level. Sending regular messages like, "We are working to restore your service and will continue to provide updates", several times a day, is NOT an update...it's simply telling us what we already know...we're without service (yea, no sh*t). It does nothing to alert us as to whether we can expect to be without service for an hour, a day, a week, this year...we can't plan our work week or tell our children when they'll be able to do their homework. We don't know if we need to go to the library or find another option, or just sit it out a bit longer. It's USELESS. We would rather "know", even if it's expected to "possibly" be a week...then we can plan for the week and be THRILLED if it comes back up sooner (then you guys become the heroes instead of the villains...imagine that). 6. (I know we don't have 6 stars, but let's pretend, because I've got more beef) The outage map is NOT an outage map. It's an arrow pointing to your home and telling you that you're without service. We don't know if the whole city/county is out, just our neighborhood, just "us", or what. It just says, "your area is experiencing difficulty right now". If we knew that the whole state, for example, was without service, that in itself may give us some idea of when we might be back up. And, it lets us know when to be irritated, and frankly we like that. If we're the only are without service and we haven't had it now for a week...we might have a leg to stand on with our complaints. But, if we know that the outages are really widespread, that you probably ARE actually working hard on restoration; you're just understandably backed up. Then, we can return with kindness, and maybe even better reviews because we can better "believe you" when you say you're "working on it". Some of these matters are EASY RESOLVES with good communication. Whether or not Cox the only game in town, they're paid good money from our citizens for this service, and they owe us that as a good partner. We're not getting it. THAT'S why Cox has a 1 star Yelp review. They're not there, they don't communicate with us meaningfully when we NEED THEM.

Cox is grossly over priced and is terrible. To have simple cable, internet for one person on a…read morebudget... 230$. You have lost your mind. Thank goodness there is streaming! You will end up out of business!

I live out in Bedford County so there are not a lot of options for Internet service here. We've…read moretried two satellite dish companies but both had metered service that never lasted an entire month for us before they would start throttling us back. I work remotely most of the time and can burn up a lot of megabytes in a short period of time so these were not a great option for me. Seiontec is not metered and for us out in the woods they use line of sight radio communication. It tends to stay close to the download and upload speeds that we pay for, at least enough for us to work and the communication is up most of the time. But we have had our issues too. This week a thunderstorm knocked out our service and it was four days before anyone could get to us. Two techs, Jake and Jason showed up to troubleshoot. After a couple of hours, they had to take care of another call before they finished getting us resolved but Jake promised to return. Later in the day and true to his word, and after 6pm Jake came back with two other techs to finish the work. Within an hour or so the connection was once again working and someone in the office will fine tune the radio unit to ensure the highest throughput. The three techs left to take care of another call even though it was approaching 8pm. With line-of-site, every installation is different than nearly any other and the issues that may be encountered can be diverse as well. If you call tech support someone will try to troubleshoot an issue from the office but this can be difficult since they can't see or touch the equipment other than running monitoring software and then need to make a determination for the best approach to get things up and running again. Not an easy job. All of the technicians that have come out have all been very conscientious and committed to providing good service but there are times where there's not enough of them to go round and some issues require a lot of time to resolve or can be quite complex. That's the nature of telecommunications. For my situation, Seiontec Systems has been the best solution for our Internet needs. Not perfect but a lot better than anything else that we have in our area. I will never go back to metered service again or satellite dishes that are a lot more prone to failure than what we have with Seiontec. I'm sorry to see so may negative reviews but I am happy with what I have and grateful to have so many quality techs to provide service when we need it. Thank you guys and I appreciate your efforts for your customers.

Been having issues with intent service in rocky mount for about 2 months. Technicians have been out…read moremultiple times and problems persist. Now I've been out continuously for a week and they tell me the soonest they can have someone out is 23rd (service went out 15th) and the only reason is simply due to me being in rocky mount. They are understaffed and quite frankly, unprofessional. Don't offer your services in an area you cannot maintain in a timely matter. I would avoid this company at all costs, especially if you live anywhere that's not Lynchburg.

I am a disabled vet. Im on a fixed income. I never had cable in my life. I was lied to. They said…read morethey had the big twelve. I got it for my husband that is dying with cancer figuring he like to see the games instead of listening to them. We couldnt find half the games. I was so upset i canceled so now im stuck with a early termination fee of 380 dollars. I am so upset. Dont get dish

Dish Network is a SCAM!!!! Please be aware of the scams that Dish Network is doing. When having…read moreour Dish reconnected after our deck was replaced, the technician left and mysteriously I started receiving emails confirming that I was signed up for Dish Gold Protection Plan and that my account would be charged $12.95 per month. When calling to question, the Customer Service Agent quickly removed the charge with no explanation only that she had removed it. When I received my bill for the month, Dish had charged me a $30 cancellation fee for canceling the Dish Gold Plan. I was charged a fee to cancel a service I never signed up for!!!!! Is this legal?

We signed a contract with SCS in June 2017. We paid for the first YEAR up front to get a discount…read more The service installers were nice & polite. They checked and insured us we could achieve the tier two speed package. Since we've had this service, if it clouds up-your service goes out, if it rains, your service goes out. Or Just randomly, goes out! It appears that it doesn't take much for my service to go out, almost daily! Watching live stream on one tv or iPad is a challenge, I wouldn't dare try two. Don't take people's money and tell them you can provide something you obviously can not. ***We live ONLY 2.5 miles from business 29, in a population if 32k county, not huge, but we are a only 15 minute drive to downtown Lynchburg with a population of 80k and growing. Where are you cable companies??? You're missing a substantial opportunity here in central Virginia. Call me! We'll sign up.

We have been with Stewart Computer Services for a number of years. The positive to them was their…read moreservice when things weren't working. That is no longer how it works. I have called multiple times to see if they can fix my poor service and they came out once to check on everything. I was told they were coming back after admitting our signal was not very good (because the trees grew) but no one has shown up after 2 weeks and multiple phone calls. I have 3 separate accounts with them due to multiple locations on our farm. Very disappointed. Can't wait for fiber optic to be up and running through Central Virginia Electric Co-op.

I used US Cellular for several years for cell phone service. I had set up automatic payment so they…read morecould deduct the monthly bill directly from my checking account. I recently switched to Verizon because their service continuously got worse and worse. It seemed like they were throttling my internet down whenever they wished. I would call them and complain and then suddenly my internet service would noticeably improve. After I switched to Verizon they had already scheduled a payment to come out of my bank account the following month. I figured they would cancel the scheduled payment and didn't give it another thought,but that wasn't the case. They took the scheduled payment anyway which left me with a credit of around $80. I called them and asked them when I would receive my refund and they informed me that I would receive a prepaid card in the mail that is accepted everywhere. Well needless to say this sent me through the roof. Why should I have to deal with a prepaid card? I need to put this money back in my bank account not use it to buy something. I guess it was really convenient for them to deduct my bill from my bank account but very inconvenient for me to have to deal with a prepaid card when it comes to my refund. THIS SHOULD BE ILLEGAL!!! They are basically forcing me to spend my refund instead of redepositing the funds back into my bank account. VERY PISSED OFF!!!!!! I will never do business with US Cellular again and I would suggest others avoid this business

My mother has your service and it is horrible. It is expensive and half the time it doesn't work…read more When my mom calls in they say it's her computer. I work for a large cable company and you do not tell paying customers that it's their equipment. You get off your butt and come and check the lines. Your customer service people pass the buck and they are inconsiderate of paying customers.

Store is permanently closed and no forwarding address to where you could go in person for…read moreinformation and call takes forever

Received advertisement in the mail, went online and Shentel said it's cable was available at my…read morehouse. RECEIVED welcome email from Shentel and scheduled installation. Service person came out to my home and asked me where the cable was? Apparently Shentel was not available at my home.

I recently had a internet outage and it wouldn't be so bad but this is happening more and more…read morefrequently so if I was you good folks I would go somewhere else that can provide better service the only reason I use them is because the complex I live in has a contract with them and I'm stuck using them

After being a loyal customer of almost 6 yrs had the misfortune of being overcharged and mishandled…read moredue to lack of communication between reps and their call centers where no one speaks clear English and hangs up on you. I even got a discount one day bc of their unprofessional actions only for them to then add two additional charges I downgraded from paying them for premium cable and internet to just internet this month because of the unsatisfactory customer service and quite frankly would not being using them for anything but unfortunately it's the only internet provider where I'm currently located . It's like blockbuster use to have a chokehold on people until one day there were more options. Would love to know when com cast or any other internet and cable company serves this area I've got a feeling a lot of other very unsatisfied customers would definitely stop doing business with cox also. Lost a customer after 6 years because of gross unprofessional customer service shame on them for me now

CAUTION: Charter (Spectrum - Time Warner) now charges a full month even if you only have service…read moreone day. Reps told me today they notified all customers "in April or May" about the change which I was told today went into effect July 13th. I called to cancel my service on 7/22 and asked to keep it until the end of the month, the 31st. I was never told during the service-termination call that keeping service 5 days past my billing cycle would result in a full month's payment - I would have canceled earlier if I'd been told that would happen by the service rep. The company is hiding behind a BS disclosure buried in monthly billing wording to screw people out of additional dollars. When I complained to a manager today I got a $10 credit. Wow, thanks, Charter. I won't be back in my new home.

Although the customer service seems lovely they charge unexpected charges! So beware. My internet…read morehad gone out unexpectedly, I had bought a new router and still no service. They had generously offered a technician to come fix the problem. My next bill was charged 45.00 for them to come out. I was NOT told this over the phone after TWO phone sessions with them. Very disappointed.