Love being able to schedule an appointment online! Went in to purchase a new phone. The female…read moreassociate who first walked up to assist was extremely helpful, good customer service skills and then I was turned over to Justin. While he did the tasks I requested, his attitude was appalling. He has been with Verizon over a year and should have received customer service training. His flippant attitude was uncalled for. Most of the hour spent there, I was the only customer. No reason at all to be in a hurry. Hoping Verizon ups their customer service training. Tech knowledge is important, but, even more critical to a sale is a kind attitude and positive customer service experience.

went in to upgrade my Apple Watch , customer service rep acted like he'd rather be some where else…read more, was rude and basically told me to order it from the online store. Lesson learned , I won't return.

After 3 weeks having my X box they had every excuse for not even looking at it. I went back and…read morepicked it up and was told my $25 dollar deposit was non refundable! I will go every where else I can to get anything fixed now. I will never set foot in that place again ever!! 11

I took my iphone in to have the housing replaced which cost $267.49. However, while repairing my…read morephone they broke the front glass which cost $400 to replace. Ben M. did not call me to tell me about the issue. When I arrived to pick up my phone he was helping someone else, there was also another couple waiting to pick up a phone. After he handed the other couple their phone, I asked for the same. He later used me "cutting in line" as an excuse/justification be rude to me. He stated I cut in line & the other couple was just "picking up a phone." When I tried to explain I assumed I was there for the same he continued justify his behavior and be rude. If I'm being honest it should have been a red flag when the first employee (who's name I can't remember) tried to tell me it was illegal to place the back with OEM parts.

Terrible service. I wouldn't recommend going to this store. Won't go into details but they will…read moretake your money and not go through with what they told you they could do.

This store can't even pull up my account even though I bought the product there. A complete waste…read moreof time. I do NOT recommend. Sales person was visibly agitated because he had to help me.

I literally had a fellow patron walk out behind me, and explain what was said by the above GM and 3…read moreother employees(1 female who whispers VERY LOUDLY) and then I get this message emailed to me-ONLY after taking more time to write a review that THE SAME OFFICE EMAILED ME and asked me to write!! Why ask for a review, only for me to be truthful and carry this much unprofessionalism AFTER the disservice was to me? I drove to the store 6 times to get a new "green" case bought in store. Turns out it was for my benefit as I discovered they were showing a Series 6 watch while wearing a 7. He explained I could take black, as they didn't have the green case I bought to match the green phone. He applied a $30 credit and walked away while I eventually yelled "SIR"-for the 6th time. He was Headed into the GMs office. Slammed the door. I actually would have bought the Beats Headphones he had just priced, but based on his delivery of the price and storming off, I wasn't allowed too. Horrible store. Just stand in line and ask anybody waiting. It's easy to obtain information on the stores reputation. Maybe they listen as well as their patrons or to their patrons and the store would be 20% better. FYI.

Things are so different dealing with the store now. You…read morehave to wait outside by the door You are not allowed to even wait inside by the door, so when it's cold it's no fun They come to the door ask why you are there , take your number and you wait again. This particular time I am writing about is for my phone warranty. My battery would die at 50% for no reason, wouldn't hold a charge long. I tried calling only to be sent to a robot who made a claim ticket up and never finished. I waited a few days nothing. Then I called to try making a appointment with the store. The phone system does not send you to the local store even though you call the local number. The guy that helped was very good , filled everything out fast and said I'd have the phone the next day. It never came. I waited again the next day nothing. I made a call and I finally talked to a representative who gave me my tracking number. Didn't know anything about it but I looked it up and it said it wasn't far away. It had been in the same town maybe 40 min away and it kept showing out for delivery. I finally received the day after Thanksgiving! I have no clue what happened but finally. They gave me 5 days to return my old one which would be $500 if not returned!! Over all Verizon is a busy store but phone system and the store is not the same. I hope things get back to normal soon!

On November 16th, I stopped by US Cellular in Spruce Pine to get some ideas on changing plans. I…read morehad the privilege of Tasha being the one who helped me. I can't say enough about how wonderful she is. She went above and beyond to help me get a new phone and not only for me but for my grown children as well. She also helped me to keep my monthly bill the same even after adding a new line and getting 3 brand new phones,an iphone X, a Galaxy Note 8 and a Galaxy 8s. She is very helpful and kind in every way. She made us feel welcome to be there and we were there for a long time. She explains things in a way that is very easy to understand. I have told everyone that I know to go to US Cellular and be sure to ask for Tasha. Thank you so very much. From a very happy and satisfied customer.

If you want honest and true pricing on your cellular devices, or if your phone needs repaired then…read moreSea Wireless is the only place to go. I have been doing business with them for many years and they have always had the best prices and always up front and honest. If they don't have it and tell you they can get it, they will and very quickly.. The employees here are just top notch!, if every business had owners and employees like this then no business would fail, just great 10 out of 10. !!

From the owner: We sell cellphones and provide pre-paid services with no contract requirement. We specialize in…read morecell phone and tablet repair.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

I had a great experience here. My salesman Matt Hamm was fantastic, and after initially talking to…read morehim for several minutes, he steered me to what I was looking for rather than the latest and most expensive phone out there which I appreciated. Great help in getting the most out of setting up the phone and making sure that it was working great. Would definitely recommend him and this store

STAY AWAY! These people should be in jail for what they do. My mother who is barely surviving…read morefinancially, who knows nothing about electronics, went in for help because her phone broke. She told them she just needed something simple. A good deal. All she does is call people. She can barely text. They tricked her into a $1000 phone and $300 tablet. The phone stopped working a month later too. So now my mom is paying off a $1000 broken phone she cant afford and never needed while they charge her $90 a month for phone service too!!!!! They are criminals for taking advantage of an elderly woman like this. Do not do business at this store.

Avoid this business - paid hundreds to have a phone repaired and less than 6 months later it was no…read morelonger charging. Took it to the Apple Store and they said it was repaired with cheap parts and the battery was not the original. The kicker is Boone cellular said they did not change the battery - so it is a mystery as to what happened to the original Apple battery in the phone. Also they would not honor the lifetime parts warranty that is listed on their website.

I will never go there again, I took my iPad there with a broken screen. they the screen but when I…read moregot it home it wouldn't charge. I tried four different chargers with no charge. I took it back and told him It wouldn't charge , he said it was my problem and that he didn't touch the charging system. I took it to apple juice at new market. they called me in a couple hours and said it was fixed. they told me whoever replaced my screen had not put the four screws back in that holds the charging port in. that cost me another 85 dollars. make sure you deal with people that stand behind their work.