First time I went in with my husband and there was one service person chatting with a friend. We…read morelooked around, interested in trading up on the phone we had. We looked and looked, shelves pretty much empty. He never asked us if we needed help, so after half an hour, we just left. Since then my husband has passed. His cell phone with $110 a month service for just two phones, was not holding a charge. So I purchased a used phone on eBay in exc. condition, recent model. I called to see if they could help me set it up. They said no because my husband's name was on the account. No amount of ID would be acceptable. I was told to contact his daughter to ask if she could update the name, authorize me to be the other user. I asked if they could set me up with a new iPhone 17 Pro no charge, and they said yes. But, when I asked if they could set up the number and move over the contacts, they sent me to another place in town that will charge me. They said they did not do any set ups at all at their store. For $110 a month when other carriers charge as little as $15-30 a month. They should offer customer service because there's no other reason to use them. If it were up to me, I would drop them right now.

Helpful staff and didn't have to wait long for service. I had to order my new phone but was able to…read moreget accessories there.

My final F you to AT&T before I switch back to T Mobile I was told there services were better and…read morecheaper clearly it's worse and more expensive. I play lost of Video games so I'm kind of a nerd and AT&Ts internet doesn't even meet AVERAGE internet requirements it's insaine, I also live rite next to a 5G tower and it does nothing AT&T is garbage stay with your plan

If you move to Humboldt County, please **do not** under any circumstances sign-up for AT&T…read moreinternet. After I moved up here everyone informed me that Suddenlink is the best (and it seems to be cheaper, though they have bad yelp reviews, too)--I wish I had known that to begin with. After paying AT&T $100 for installation, my internet does not work properly--it cuts in and out constantly, making it impossible to stream TV shows, movies or do anything that requires a reliable connection. After many calls, AT&T sent several people out to fix my service, all of which had different answers to solving the problem, but after five attempts (all of which required me to stay home from work) none succeeded. One technician was supposed to show up between 2-4pm, but didn't get to my place until 6pm--I guess I didn't need to miss work that day. After three months of trying to resolve the issue, I called to cancel my contract and was put on hold for an hour. For some reason I was under the assumption that they would release me from my contract considering the great lengths I'd undertaken for reliable internet--it's not my job after all. When I finally got through to someone she was so unbelievably rude (providing the worst customer service I've experienced in my life) and informed me that even though my internet isn't working properly, they will not release me from my contract and will retain the $100 deposit. I asked to speak to a manager, she said she was one. Not only that, but she told me that they had few notes from the technicians who visited my house. One wrote that he had moved my modem to another room as per my request, which didn't happen--he replaced what he said was a malfunctioning modem, which he blamed as the source of the problem, and it stayed in the same room. Apparently the last technician, who informed me that he fixed the problem (and didn't), just didn't make any notes of his visit at all. Neither did the person who he sent the following day to fix something outside that he blamed as the problem's source. I have been traveling during the weekends and haven't been able to take additional days off of work to have a technician come look at it again, and so I'm still having the same issues. Basically, I'm just using my phone as a hotspot connection (which remarkably works better!) to do everything, so I'm paying AT&T for nothing. This is a long rant, but I'm livid--normally I log into Yelp to write positive reviews, but AT&T's "service" is beyond the pale.

Renaissance is an outstanding business! Have been with Tom 18 yrs! He answers the phone himself or…read morecalls back soon. Endlessly patient and helpful with our remote property on a grandfathered ATT phone line, which has been the only way we could get internet until now. Highly recommended!!

Just basically called to see this other option and right off the bat I'm impressed with their…read morecustomer service and absolute honesty. I unfortunately don't have friends in the area so getting internet is becoming a problem for me but if and when I do, I'm going with this person. Wonderfully professional service, calm demeanor, and kind sounding voice over the phone to a very frustrated newcomer of the County.

Parker Stewart ..... the best installation "guy" in the county. Years of experience. Great…read morepersonality. Honest up front and confident of his abilities. My cave sounds great and operates like a professional theatre. Thanks Parker.

An awesome shop with stellar customer service. Wendy is knowledgeable and will have you set up and…read moreout the door in no time flat! Really really happy to have found such a welcoming store! Thanks guys!

Have had wonderful, amazing experiences at this store in the past. Used to be a go-to! But when…read morewill businesses learn that they lose customers- AND money- if they employ people who are just nasty & hateful right from the get go? Like I KNOW, masked up dude wearing a mask in an empty store (?), that NOBODY likes their job, especially in this economy. I get it. But that doesn't mean you need to take your hate out on a customer who simply walks through the door and says in a friendly manner "Hey, how's it going?" (A friendly customer who has always, always, without fail, generously tipped previous employees of this establishment who were, ya know, basically nice & decent?) SO... if you like being glared at with the most hateful expression ever for 10 seconds before being spoken to like you've just killed their grandma with a lifeless, affectless, "How can I help you?" THIS is your place! For all the masochists out there... So, I tried again... "Hi!!!!" and again was hatefully glared at, followed by "How can I help you?" with the MOST disdainful, ugly tone of voice. As me simply opening the door and walking in was the bane of this person's existence. Yeah, bro, that's a no go. At that point I might or might not have said something rather cheeky and rude in my shocked and appalled state. In hindsight, I wish I would've said something along the lines of "You could 'help' me by treating me as a human being, please." But maybe, I should think positively, and give this biz the benefit of the doubt and some props? Maybe they're employing people on the autism spectrum who can't help they don't follow polite societal norms? If that's the case, then the owner really ought to give workshops on how to interact with the general public for these employees. As for me? I also slave at a job I'm not too fond of, but I would NEVER in a million years dream of taking out my disdain on an innocent customer. So I happily drove to another iPhone store in Eureka where I plopped down $150 for what I needed as there was NO WAY in hell I was going to give this business money after being so atrociously treated. No way.

Am writing this review from Venice Beach-- THAT is how stunning the service here is!!…read more I researched the best tech/phone support in Humboldt for my dear 86 year old firecracker mom who lives in McKinleyville, who has become a texting superstar lol and was distressed to find her older iphone battery dying. Dan is a freaking superstar of both tech acumen and humanity. He was beyond helpful, dedicated, knowledgeable and everything else you could ever hope is there across state to help one's beloved 86 year young madre. We are grateful beyond words for Dan and iExperts. What a gem for Humboldt County. Winner winner chicken dinner for all. Thanks Dan. :)

Very kind people! Helped with my tv and walked me through when I lost service! Didn't think I could…read moremanage and they knew my stress level and anxiety over the whole ordeal! Thank you!

Felt like service price had become excessive, and discovered that I was paying about $50.00 per…read moremonth more than their current price for their highest package price. I cancelled service on 4/8, as of 5/31 I'm still waiting for my credit refund I was told would be two to three weeks. Told me today It will be received within...two to three weeks. I plan to file in court.

Marcus really cares about his customers and knows his computers. He diagnosed my computer for free,…read morehad the parts in stock, and had it done a few hours later. A competitor in Eureka was going to change me 80$ and take days just for a diagnosis! I'm so glad I found this business!

My computer had some charging issues that I thought might have been the battery so I brought it…read morehere and not only did they figure out the real issue with the computer and had it fixed, they didnt try to sell me on a new battery that I didn't need. AANDD! There was an issue that popped up and by the way these guys handled it and handled me I can vouch for them and say they have solid integrity and I felt well taken care of as a customer. They really know what they're doing and won't bullshit you. I trust these guys for sure! I will definitely be coming back for any issues I run into in future.

These guys are very quick and professional. This is the second time I have worked with Tensor IT,…read moreand based on both experiences, I would give them 5 stars. They communicated very quickly throughout the entire bid process and the price was right. Two thumbs up!

From the owner: Managed IT services, Server, PC, backups, etc.read more

Went to have my iphone 13 pro battery changed, everything went smooth, both gentlemen were very…read moreprofessional, took the time to explain the process to me and got it done in a timely matter.

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!

Eric is knowledgeable, pays attention to customer needs and he'll find a way out of your tech…read moredilemma!

Support a great local business and help save the planet! Awesome service! Repair it!!! ... don't…read morereplace!! Knowledgeable, quick and fair price. Can't recommend enough!! Thanks for the rapid screen replacement on my Google Pixel 5a! Fixed in 24 hrs and under $300!