We walked into Verizon after a sour experience with US Cellular. The store was empty. Chris greeted…read moreus and listened to our situation He presented us with several options as we were conflicted on whether we wanted teens on our lines or not, how much data we really needed, if we wanted entry level phones vs high end. When he noticed our phones were draining quickly he offered us use of a wireless charger ("This is a phone store. We've got chargers!") By now the store was packed and people were waiting. We never felt rushed nor pressured to spend any amount of money at all. We walked out brand new Verizon customers leaving behind 18 years at us cellular and 4 new phones with unlimited data for $60ish more than we had been paying for 2 lines and 5 gigs at us cellular.

Worst customer service ever. Store personnel failed to complete set up of a new account. After one…read moremonth with no service AND and $83 bill, 90 year old patron returned to the store....where he was told to "please step aside, I have new customers." 4 hours on phone with customer service revealed the issue....by then the phone # he has had for 70 years is now no longer available. No apology, nothing....

AT&T has the worst internet service! I'm on prepaid and have the highest plan level. I'm always…read moregetting bumped off the internet. I get 2.5 GB and I'm suppose to get 5 gb. It's frustrating and annoying!

They are a bunch of shysters that try and force you into AT&T products. They don't explain anything…read moreto you about their products and services and then after you've already signed a contract they come back with something that was in the contract that they never told you about and then told you that you have to buy AT&T products in order to keep your promotional rate. But you can't drop their services cuz you're still locked in contract even though they change the terms of your agreement. Stay away not worth all the hassle.

just the worst...they totally blew off my repair appointment and left me waiting at home all…read moreafternoon. no apology at all and then act like i'm the bad guy when i got mad.. liars and promise breakers. dont waste your hard earned money here. This is the Davenport Iowa location.. NOT CALIFORNIA

From the owner: Genesis Satellite Center has been proudly serving the Quad City, Iowa City, Des Moines, and Peoria…read moreareas . We pride ourselves in providing the best service and entertainment experience to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. We are also an internet retailer of Exede & Centurylink, with the capability to bundle services. Call us today and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

Service is THE worst if you try to cancel. Waited on hold over 45 minutes to get a person to…read morecancel my service. The rep was pushy and rude. Then I got my new bill which was for a full month of revise when I only have 10 days before disconnect. Tried their "chat" on line and was told I'd have to call the cancellation number again. DO NOT SIGN UP FOR DISH TV EVER!

Their service is horrible and the hidden cost are crazy. I would never recommend this service to…read moreanyone. Even trying to cancel service I had to call for two days and sit on hold for 41minutes and 17 seconds. Very frustrating!

The person who answers their phone is nice…read more Other than that, my experience was markedly bad. I had to call to clarify my order several times, and despite this, the field tech who came to install things was still unaware of half of my order and therefore had none of the supplies to set us up with internet, which is the only service we really wanted; they had convinced us that bundling would be the better deal in the long run. He discovered while he was there that First Avenue could not in fact provide the high speed internet that I was promised, so I asked him to cancel my order before charges were applied. "No problem," he said, "just let me know by 3:00 tomorrow that you for sure want to cancel, and I'll make sure your service doesn't get turned on." He emailed me the following day saying that he was not able to cancel my order (as he assured me he could), and instructed me to call Corporate DirecTV. Once I got through all the automation of Corporate's customer service, I found out from a corporate rep that First Avenue had activated my service 5 days before they were set to install it. This meant that the 24 hour grace period had long passed, and I was looking at a $400+ early termination fee, and nothing had even been installed! The corporate rep was surprised to learn that my service had been active for so long without actually being installed, and he said certainly it's not proper to be billed for service prior to installation, yet a bill from First Avenue is en route to me for the service I did *not* receive between 8/6/15 and 9/5/15. If you're reading this, hopefully you're in an area that is covered by the mainstream providers. Though it can be a hassle to deal with the big companies, like CenturyLink and MediaCom, they are so much better equipped to deal with customers. Spare yourself the trouble.

From the owner: First Avenue Satellite, proudly serving all of Iowa, Western Illinois and Northern Missouri for all…read moreyour DIRECTV needs. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with superior local service. Call us today to cut the cable and we can set you up tomorrow (next day install is subject to availability).