I got hooked up with service and was not told about all these hidden fees. I pay a fee 39.99x 4…read morelines called set up fee, then when I download the app see my next bill, another service fee 35.00 x 4 -HECK NO!!! I take them back and they don't refund my money, call 800 number said to go back to store. Juan Cruz refused to refund my money. That's a good way to earn easy money. 39.99 to transfer a phone number to different carrier WOW! They steal your money. I don't know how much more money they were going to jack me with 2 new phones... He was super sweet to take payment and offering all this money back in 2-3 months when you can't get out and contract begins. I went to SPECTURM only paid 20.00x4 got hooked up and am enjoying GREAT SERVICE!! IF YOU ARE WISE DO NOT SERVICE WITH VERIZON.

It was a great evening to stop in and complete a quick audit of my Verizon charges. The staff was…read moreeager to assist. Listened to our concerns, and researched information to confirm our questions and concerns. The person assisting understood we needed more clarification on a few services outlined, and she connected us to a person by phone who has authorization to dig deeper! Overall, this location will become our new "home" location to check on our services, upgrades, and payments!

honestly I didn't want to be mean or call anyone out but this has happened one too many times…read more Earlier in the day I went to make a payment, first off the lady in the front has the worst attitude in the world she's snarky and so full of herself. I made my payment cash payment to be exact and the cash payment that was made in person was never processed through the system now I'm not one to make assumptions but where did those $100 go if they weren't put in the system: so I called the customer service line to be told that the payment was never made like sir I literally went to the store 3 different times to be told that I still owe them money, after all that my internet hasn't even been restored. Was told that it can take up to 5 days to be restored I'm just so annoyed with all this. I do not recommend you guys to go to this spectrum store in Pasco WA

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 5802 North Road 68. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Pasco Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I had a number of issues with my T-Mobile account through Customer Service. After getting nowhere,…read moreI contacted Dylan at the store location where we purchased the phones. In a matter of an hour, he assisted with a three-way call with Customer Service and resolved the problem that had taken me hours to try to resolve on my own. The store employees at this location rock.

My mother and I spent 3 intense hours in Tmobile getting a new account and phone set up for me and…read moregetting a new phone for a family member. I won't go into details, but at the end of our visit Dylan had spent quite a bit of time answering several questions between 4 of us and lots of troubleshooting. We were so thankful for his patience! Many thanks to Dylan at Tmobile in Pasco!

Unfortunately I have to say I have had the worst experience with customer service ever with…read morePocketiNet, I used them for almost 10 years, had no issues other than paying a high price for very little mbps because they are the only choice for our location, when issues did arise they were awful at helping solve the issue and in the end took it upon themselves to just come remove my satellite after numerous weeks of waiting for the issue to be fixed. horrible customer service and would like to warn others of this possible situation.

From the owner: Broadband Internet, Security Services and Phone Service…read more PocketiNet Communications is built on the principle that businesses need and deserve a high quality Internet connection. Our mission, "to offer the best Broadband Internet solutions with friendly, superior local customer service" is why our thousands of customers believe we're better than the competition.Not all Internet service is alike we are here to provide you with not only Internet service, but we have support to help you at any point along the way.

Everyone that works there could use a personality. They also could at least act like they want to…read morehelp you. We came over from Verizon with six lines. Terrible customer service. So far T Mobile has been better than Verizon, except the girl that works on Ely in Kennewick, she was especially and purposfully unhelpful.

I Like your Services for Cell Services and WiFi I'm interested great at working with Coustomersread more

The store on Court St in Pasco, Wa was not open at 11am. I waited a half hour. All I wanted to do…read morewas pay my bill.

Very helping! Girls are super friendly, and always help me with anything I need! My favorite metro…read morelocation in my area!