I made an appointment with Brian on 6-2-20. We went over the things I needed help on my LG V40…read more After that we looked at the LG V60. I was really impressed with the V60 and bought it. It was time for an update anyway. Brian was a big help and knowledgeable. Will call him when I have any questions or problems. Robin

From the owner: Fairlawn's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel 10…read morePro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Fairlawn connected with top technology and expert guidance. Visit us today at 7347 Peppers Ferry Blvd. for the newest smartphones, tablets, and accessories.

I've been working with this store for over 3 months and have no resolution…read more They made error when taking back my son's phone (sent it to the wrong location) so I got charged $555 on my bill. They were informed in late October, found the phone and sent it to the right place in November, and here it is the end of January and still no refund of the $555. When either I or my son call, they are rude and dismissive, saying "we'll call you when we have something to share with you." No customer service skills whatsoever and when I've asked for the contact information of the manager over the store, they tell me they can't give it out. I will be filing a BBB complaint shortly because I've run out of options. DO NOT DO BUSINESS WITH THIS LOCATION!

First, the store was clean and prepped for social distancing - everyone was wearing a mask, so -…read morethat was good. My problem was that the phone I purchased there a couple of years prior had suddenly lost some functionality - probably a setting which got reset somehow, but I couldn't find it. The young lady who helped me had no idea what was wrong or how to fix it right off the bat, but that didn't stop her from jumping right in - in a minute or two she had it all figured out and fixed - great, friendly service that resolved my problem!

Be very careful coming to a few of these locations they use these things called CRS sheets trying…read moreto trick you into adding more stuff than you need they will add stuff to call it a value but in sense just to get more lines out of you and won't do upgrades because it doesn't make them money unless they add lines like watches or trackers to you save yourself go to a Corporate store not these shady dealers also will add lines to your account instead of upgrades to help their numbers

I had the worst experience at this T-Mobile store and the store manager was very unhelpful and…read morerude. I was told of a promo deal over the phone that I could redeem in store and when I asked them about it they talked to me like I was stupid for asking and didn't even offer any other solutions to the problem I was having. They all looked like they hadn't showered in days and their personal hygiene was not up to par. Do better T-Mobile fairlawn.

Operating under New Management professional work done. Friendly staff. They repair all cell phones…read more, computers, drones, smart watches, etc.

Do not take your phone here. Tommy the manager is worthless. He left 7 screws out of my phone after…read moretwo installations. The employees here know nothing about customer service. When I confronted tommy about the missing screws he said he didn't install it, he said he doesn't make mistakes, when I watched him do every second of the install. Upon learning all of this, I started talking to my friends and coworkers about this issue and I found out that pretty much everyone who has taken their phone here has had similar problems. You are better off ordering a replacement screen online and doing the install yourself. The district or regional manager, Chris Brown, was also no help, saying that he stands behind his manager's work. When I spoke to Mr. Brown on the phone he told me that unless the screen was not properly installed, which it clearly wasn't, there was nothing he could do for me. When I spoke to him a second time upon realizing the screen was NOT properly installed, he told me that I was "trying to get one over on him". This is not how a business works. If the install was properly done the first time, I would have not wasted hours (yes, hours) of my time and I would not have lost out on $170. I ended up installing a third screen myself, and it works perfectly. Do not waste your time or money here.

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

I came in to upgrade my phone and it was the best experience I have ever had with Sprint. Brandon…read morewas attentive, personable, knowledgable and got me in and out of the store as quick as possible! If I ever have any problems, without a doubt, I will return this Sprint! Thank you, ​Brandon!

I am disappointed with this store. Although the lady was very nice when in the store, the customer…read moreservice over the phone is horrible. I bought a new phone today and I had just called and had asked about my phone bill being extremely high, which it shouldn't have been (also traded in my phone but it did not take any money off even tho she said i got $200 off). When i was on the phone i had talked to a guy who then put me on hold for over an hour not to mention them just hanging up on me without any communication. This is ridiculous and needs to be fixed. Sharon was the lady i had visited today.

Fantastic customer service....when they are up selling you a new phone…read more Very poor customer service if you have a question or need help with anything. My representative was SHARON MONTGOMERY. She was fantastic in helping me get a new phone. À la a commission based transaction. No response or even a text back when I had a question about my new phone. After seeing this review, SHARON got back to me. She apologized for the lack of communication. Then, she help me with my problem in the same professional manner in which she had initially done. My faith in humanity is restored. Lol Well done Sharon! Well done Verizon!