I've been working with this store for over 3 months and have no resolution. They made error when taking back my son's phone (sent it to the wrong location) so I got charged $555 on my bill. They were informed in late October, found the phone and sent it to the right place in November, and here it is the end of January and still no refund of the $555. When either I or my son call, they are rude and dismissive, saying "we'll call you when we have something to share with you." No customer service skills whatsoever and when I've asked for the contact information of the manager over the store, they tell me they can't give it out. I will be filing a BBB complaint shortly because I've run out of options. DO NOT DO BUSINESS WITH THIS LOCATION! read more

First, the store was clean and prepped for social distancing - everyone was wearing a mask, so - that was good. My problem was that the phone I purchased there a couple of years prior had suddenly lost some functionality - probably a setting which got reset somehow, but I couldn't find it. The young lady who helped me had no idea what was wrong or how to fix it right off the bat, but that didn't stop her from jumping right in - in a minute or two she had it all figured out and fixed - great, friendly service that resolved my problem! read more

We had the most amazing experience at this store! My mother and I are not tech savvy to say the least and we wanted to get a new phone and change everything around - it was a pain in the butt and the people working at the store were SO funny and helpful and made it a super fun experience instead of the headache it wanted to be. I don't know why this store has gotten bad reviews because we thought the service was excellent! read more

Wouldn't even let us in the door or acknowledge we were waiting. Sign by the door said to wait but no instructions about how to get in line. Not shopping here. read more

Literally the worst Verizon store with the worst management and employees I've ever dealt with. They have disgusting attitudes and will lie straight to your face about everything they tell you. They dont communicate with each other or you. They dont cooperate with Verizon customer service reps either. Stay away if you can. Always stick with corporate Verizon as this is not one, because if you have a problem with them they will not fix it nor will the higher ups. Victra should cut off this store, or at least clean out the employees and rehire all new ones. read more

I am from Georgia and needed some serious help on my 2017 iPad. I walked into Victra, met David, the assistant manager, and he and solved my problems. Not only was he knowledgeable, but he was kind and patient. He walked me through my problem (s) with my iPad, and, because he was so well-informed I decided to buy a new one! I went back again with a question or two, and, he again was patient, never made me feel adequate. I am a retired high school English teacher, and I recognize and respect young people, especially someone like David. Thanks, Victra; David is an excellent representative for Verizon. I wish you could clone him and send him to Georgia!! read more

Verizon - Mobile Phones Near Me - Blacksburg, Virginia

These guys work hard to please the customer through a difficult series of processes. Thanks especially to Danielle.

Absolutely ATROCIOUS customer service and highly demeaning, immature, and unprofessional behavior from the employees, specifically two named Nate and Markeece. I shudder thinking about the experience my friend and I had there last week - it was the ugliest and closest thing to downright awful 'service' any human being could possibly receive. Things escalated so far to the point where Nate, one of the associates, put his feet up on the table while he was 'speaking' at me while Markeece was arguing with and disrespecting my friend at the desk right next to us. Yikes! Markeece specifically, from the moment we walked in failed to greet us, then continued to give us horrendous attitude and incredibly condescending service. I've been here one other time and I remember how displeased I was at the service I received from Markeece - I wish I had left a review then too. I will save my words as my friend and I have already contacted corporate and are waiting to hear back from Mr. Dixon, whose assistant gave me a courtesy call earlier today notifying me they will be in touch soon. The store manager, Danielle didn't do much to mitigate the situation and has failed to reach out to my friend and I to follow up on what measures have been taken to reprimand the two. Just save yourself a GREAT deal of trouble, emotion and time by skipping this store. The Verizon inside the Christiansburg mall is the by far the best in the NRV. read more

Typical used car salesman like sales technique. Not upfront about charges and the manager was extremely rude and condescending.