I made an appointment. Arrived early. Appointment confirmed. Sent to a table…read more Sitting for 20 minutes while they helped others who Arrived after me.

I initially purchased an iPhone 16 from this location along with a screen protector and case. The…read moresales representative quickly swiped my card and dismissed me. This is the first Verizon who did not even offer to help put on the screen protector I purchased from them. However, the real issue was they were so quick to swipe my card and dismiss me from their store that they did not even transfer my number from my old phone or help me set up my sims card. This is all while knowing I was unable to use or access my old phone. Since I had a 24hr EMS shift the next morning I spent the next few days unable to call or contact anyone until I could make it back to the Verizon store. When I returned, the staff appeared irritated and did not seem happy about providing service. When I had to return for a fourth time because not all of my contacts had transferred to the new phone they initially said I would have to spend $40 if I wanted their help. Keep in mind I had already spent over $400 at this location and had to return four different times. Safe to say this is the worst and most stressful experience I have ever had with customer service and do not recommend anyone to get a phone from here. They are quick to swipe your card and do not take the time to make sure you have everything set up the way you need.

We have paid for Signature Service for over 3 years now and we still cannot pick up wifi 10 feet…read moreaway in another room. The cost of this service is outrageous compared to what we are getting for this price.

It's been a month and my cable is still not working properly. Three phone calls and my son still…read moredoesn't have cable in his room. Staff is horrible and they keep telling me the part is in the mail. Apparently the mail in Elizabeth city takes 20 + days. It is country, but I believe time warner cable is full of it. They definitely didn't have a problem mailing me a bill.

It was a great experience dealing with the staff at this Optimum location!! The agents were…read moreextremely helpful and seemed to care for the customers.

Can I give 0? I haven't been in the store but optimum…read moresucks..... by walmart off 10th- After 9PM I persistently get 3mbps upload speeds but its fine during the day... Testing directly from my new modem Metronet please come to my neighborhood

The staff in store are incredibly helpful, knowledgeable, and expedient! Brian, Dylan and Shelley…read moreare exceptional providing customer service! Bravo!

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 2843 Raleigh Road Pkwy. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Wilson Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Give us cable and internet please none of us have it there is no reason to cut off cable and…read moreinternet hurricane Matthew is just a category 1 hurricane

I switched to Metronet. What a relief. I can bring my own router and have not had any issues! But…read morewant to share the next conflict with Suddenlink: canceling. They are NOT KIND to cancellers, kept me on the phone for over an hour just to frustrate, annoy and upsell. "Do you want a discount? Would you like to try our phone service? Please hold...sorry for the hold, I can give you even better discount... oh, did I mention our phone service... we've had you so long and would hate to lose you...are you sure"... this went on and on. They kept me on hold for 10-15 minutes at a time. I finally flipped my lid and told them to cancel everything and I don't want to hear the upsells. So they not only provide horrible service but they are a PAIN IN THE ##$ to cancel. If you like having a headache, give them your business.

We had Dan - technician install our cable and internet as well as phone line and he lost our check,…read morewhich is required by sudden link to hand over to the technician upon completion of services. Needless to say, we received a bill William $139.62 after the fact of giving Dan the technician our check because HE LOST IT. However, the company is giving excuses - that these things happen. *we have routing number and checking account number floating around somewhere! I give Sudden Link one star for ineptitude. 13 days later - the box was giving V52 and C133 code errors and internet connection. We called customer service and we verified name, information but the rep wanted a PIN...why? We didn't even get a PIN nor was told that a PIN was required to have your TiVo box sent a reset signal. Well, the tech did NOT show up for his appointment which a two hours window from 4-6 pm. Called customer service and have no idea where our tech is or even when he will arrive at our house. Update: so after speaking with a manger - it was booked for today - Friday, Sep.7th but the Dallas office booked it with the technician for Saturday, Sep.8th from 4-6 PM.

They suck!!! They charged me for a whole extra month after I cancelled my service! Have tried to…read morecall customer service multiple times but always get transferred to a call center in India where they never let me speak to a manager, and continue to run me in circles but have yet to take the extra charge off. I disputed it with my bank, they took it off, now a month later I am getting debt collection calls from suddenlink. Do yourself a favor and get ANYONE ELSE!

We have used Suddenlink as an internet provider for 13yrs. Service was slow often interrupting…read morestreaming of videos and movies but they were the only provider in our community. Within the past 6 months they have outsourced their billing and it has been a nightmare. Although we do a bank transfer for payment they often wait a week or more to post to our account which then incurs a late charge. Twice our service has been terminated for non payment even though payment cleared through our bank a week before due date. We have now switched to CenturyLink with lower price and far more bandwidth. Suddenlink claims they can not provide a full audit of our account and has added a termination fee and charged us for an additional months service. Basically they bill as they see fit and refuse to justify reasons for charges. You should avoid this company unless you have no alternative. If so keep close eye on your statements.