Calling it quits after 20+ years. They recently closed the domain I was using, forced me to change…read moreall my contacts and laboriously notify everyone in my list manually. Now they're trying to push some "plus" upgrade for another $5.99 per month and making the current service basically unusable. I can look at my inbox ONCE, reply to ONE message if I'm lucky before the screen freezes and I have to log in again, which takes forever if it works at all. Changed browsers, same thing. Today I tried to respond to an email, pasted the "to" address in the Compose box, and the address disappeared when I hit Send. Then it helpfully alerted me that there was no recipient specified, but again deleted the address after I typed it in manually. I had to shut down the computer and go to my phone just to complete this one short piece of correspondence. You'd think they would be embarrassed enough by this dismal performance to at least provide some support. But there's no longer anyone you can talk to by phone, and the chat is only open during business hours. After reading the other reviews here, I've concluded there's no hope of improvement so I'm out.

It should be illegal what they do. When I called customer support they said they would send a guy…read moreover tomorrow. It took about a month for the guy to arrive. When he got there he said I needed a new router. So he took the router back to return and left. A few weeks later they sent me a bill. It charged me for having internet that I did not have. It also charged me for using customer support, buying the router, and returning it. So I called customer support and told her I did not have their internet even though I was fined for it. Then they suddenly hanged up on me and I was fined for complaining later. And all of these fines cost me over $600. NEVER GET THEIR INTERNET!

I am writing a great review about one of Spectrum's contractors, Mr. Browning. He was working in…read moreour neighborhood today and was wonderful about communicating with me when the internet was out for a few minutes, and then he followed up by coming back to make sure our service was working (actually gave me his cell number in case there were any issues). Mr. Browning was so professional and polite - he represented Spectrum well and reminded me how nice service providers are in Nags Head.

We were considering using their service but cancelled before installation. They charged us $38.95…read moreto cancel, then sent it to collections. We never used their service and they did this..... AWFUL COMPANY

The absolute WORST service I have EVER had. That's MEDIACOM in a nutshell. The only GOOD thing I…read morecan say about them is that I got a free sandwich from a business because their computer shut down in the middle of the transaction. I asked "Mediacom?' ... she said "YUP" ....

Mediacrap is the worst ever company to get internet from. The service sucks. I pay for 1gb internet…read moreand lucky to get 400mb on any given day. It's usually less. DSL is better than this. Soon they will be gone for good from my house. This should be a crime to pay for this speed and not getting what you pay for and shoddy tech support. If you live in NE North Carolina, DONT get them.

If I could give zero stars I would. Forbthe cost of it, it is not worth it. Anytime they work in my…read morearea at a neighbors house our internet goes down. Even if they are a mile or more away!! It is not reliable at all! Anytime we call they try and say that it is our personal equipment, but every time it ends up being on their end. And they always ask us multiple times if we have reset our equipment first. We have done this for over 6 years. We know the drill. We do what we can on our end first before we call and still get the run around. So not happy!!!

I don't even think it deserves a one star rating. My mother has this service and when I visit the…read moreinternet service begins it's usual throttle down at 11pm....just the time I want to play my games online. The online portion whirls and twirls when trying to access sites and it's just SLOW AS ...... you get the drift here. I thank goodness at home I'm on a fiberoptic and it puts cable to shame.

I've had a few things done around the house by Adam at The Handy Caveman. He has power washed my…read morehouse- it's actually a beautiful white color again now! - he installed a ring camera on the front door and, most incredible of all, he made me a fabulous barn door for my office. I would highly recommend The Handy Caveman for your household needs- also his prices are very reasonable and he got back to me for all of my requests very quickly.

From the owner: At the Handy Caveman LLC We have over 25 years of experience. From home repairs and maintenance,…read morecustom woodworking, doorbell cameras, dryer vent cleanings, pressure washing services, caulking, replacing light fixtures and other minor electrical, drywall repairs, hanging of doors, trim, wall mount TVs, blinds, and so much more. (804) 715-1437

DISH is moving more and more channels to streaming services. We decided to cut the plug. When…read moretrying to cancel service, my wife was told, we had multiple credits on our account. Funny, these credits never appeared on a billing statement. She was also told she could lower our bill from $160 a month to $120 a month for the same service. Why weren't we proactively informed of these 'credits' and the offer of a lower price. What douchebags these people are. And now, they offer cellular service. In my world, you take care of your faithful customers first. This man and his wife should be shunned. No, I am not Amish, but it seems appropriate here. I feel sorry for others who don't have strong streaming services. Our deal with Verizon will save us about $200/month. If you can, dump Dish. They are definitely not on your side. As a final kicker, they will charge us $25 for a shipping box to get their equipment back. And, no, we cannot use the account credits to offset those charges. DISH SUCKS.

Horrible customer service. Incompetent chat reps and techs…read more. Via Satellite doing business as Dish Network out of Front Royal VA is a major culprit. First technician to my house was so stoned he could hardly function. The last one arrived with his butt crack showing, left his trash at my house and complained that the 'lady down the street' gave him a bad review! I thought the service follow up interviews were confidential!! Service where I lived before was excellent. This area contractor has left me completely disillusioned with DISH and highly regretting my unbreakable contract!

Would not like to be on hold for over two hours and still not getting all my channels. Had a tech…read morecome out multiple times for same issue. Verizon in Chesapeake is the worst cable service I've ever had!

They won't stop charging us for Internet service at our old address even though we moved, canceled,…read moreand switched to Cox months ago.

They Stole my trade in phone!! I have the warehouse receipt for a phone i turned in on a promotion…read moreand have never received the $700 credit for it. I have been paying on a $999 phone that was supposed to be covered by the promotion. I have made over 50 calls, opened 3 cases- that were closed wo notice. been to a corporate store, original store even had support talk to the store mananger and still 0 help! ATnT basically Stole my trade in phone and cheated me out of $700- How do I get this resolved! Manger said it would be resolved/ that was a year ago and O am still paying on the phone because they refuse to let me out of my contract! I am even willing to cut my losses if they unlock my phone so I can go back to Verizon!

I needed a new phone for my daughter since she lost hers. From the moment I spend inside I was very…read moresatisfied with their customer service. The sales person that helped us was extremely professional, knowledgeable and had a great attitude. The entire transition took less than 30 minutes. I was extremely satisfied with their service. I would definitely recommend this location if you have AT&T as a mobile service.

Completely unreliable service. Canceling service has been exhausting! Trying to return equipment,…read morestore door says open Sunday 12-5pm, agent said it was open today (Sunday). It's 1:42pm right now. Lights are on, door is locked. Seems consistent with Spectrum quality

I wanted to turn in my cable box and service before the end of August. Our local Kitty Hawk, OBX…read moreSpectrum store is closed on the weekend of 8/24 & 8/25. I turned in my cable box and cancelled my service at the Kitty Hawk, OBX Spectrum store on the morning of 8/26. I asked if I was all closed out and no more billing? The Spectrum rep said oh no you need to pay $235.00 for the month of September (8/26-9/25). I said that is crazy, may I speak to the manager. The rep said she is not available. I said is she here? He said she is out back training a new employee. I said please go get her I'm not leaving without speaking to her. The irritated manager came out and said I will have to pay the final bill before 9/15. She said that Spektrum does not offer pro-rate refunds. I said I'm just one day late and the office was closed the past two days. She said there was nothing she could do and was unwilling or unable to make an escalation call for a waiver of the final bill. When I went home, I called a Spectrum HQ support number and spoke to a person, and they said the boss that could waive the final bill was out of the office and that she would send him an email with my request and reason. It appears that the only thing that happened was the bill went from $235.00 to $227.00. In conclusion, it appears that Charter/Spectrum's only game in town arrogance continues as demonstrated by providing an overpriced marginal product and poor customer service. Thank goodness there is now Ripple fiber.

horrible experience here ! will NOT BE COMING BACK TO THIS LOCATION. I've came to this location…read morethree times and I've never got the proper help that I needed. I always go to the one near Walmart and they always help me all the time this location on EHRINHAUS ST DO NOT RECOMMEND.

We came in on a Sunday to do a transfer from T-Mobile to Verizon. The guy working, Austin, was…read moreawesome. He was the only one working and was helping at least two customers at a time. Super nice, helpful and just overall considerate of everyone in the store. Acknowledged everyone that entered the store with a friendly hello and was still answering phone calls as they came in.