horrible experience here ! will NOT BE COMING BACK TO THIS LOCATION. I've came to this location…read morethree times and I've never got the proper help that I needed. I always go to the one near Walmart and they always help me all the time this location on EHRINHAUS ST DO NOT RECOMMEND.

We came in on a Sunday to do a transfer from T-Mobile to Verizon. The guy working, Austin, was…read moreawesome. He was the only one working and was helping at least two customers at a time. Super nice, helpful and just overall considerate of everyone in the store. Acknowledged everyone that entered the store with a friendly hello and was still answering phone calls as they came in.

Couldn't ask for better computer help. They replaced my hard drive, cleaned out all the junk I had…read moremanaged to put in and made my slow, outdated computer new again. Amazing...the difference! Really good local business to deal with; plus...I discovered that they have Radio Shack in the store!!

Radio shack is older then many whippersnappers and I'm sure many of them would like what they see…read moreavailable if they check it out. It's a small store packed with electronic accessories that you won't find anywhere else. Get your phone battery changed, get new cords etc. They're worth a visit.

Adri, the store manager, is always so kind and patient when I come in for help. She's always going…read morethe extra mile when it comes to me. I've also seen her do the same for other customers and acknowledges everyone that walks in even if she has a customer. While she's the only one working she's still sure to take her time and make sure all questions are answered before she moves on to the next conversation. She offers coloring pages to the children and candy is always on the counter for customers to snack on while they wait. She always takes the time to make sure there is absolutely nothing else she can help with and doesn't try to push more expensive things on anyone I've seen her work with, including myself.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSAread more

Jasmine was the worst "manager" or even "customer service" person I've experienced. She lead with…read moreher ego and hid behind it after she made countless mistakes. She ran credit apps for my son under Akayla's log in and incorrectly spelled his name and used the incorrect address countless times. My son was initially approved for his own account but after several credit apps with incorrect information he ended up behind denied. Thank GOOOODNESSS I called the company after we left and ended up talking to Ashley. She discovered all the mistakes (including that Jasmine actually removed service from my sons phone altogether) and ended up processing everything and getting my son his own line. This isn't a corporate store, it's a 3rd party location... which essentially doesn't matter, but I feel like the "manager" isn't equipped to be running a store. The selection of phones available weren't ideal either. We spent roughly 4 hours in the store last weekend and ended up leaving with 5 separate accounts for one person, all with incorrect information, and an hour later we realized my sons service to his phone was cut off because they were trying to do some unnecessary work around. The value for the time we spent there is in the negative.

So we went to the store at 6:10pm and doors were locked. Store is not supposed to close until…read more7:00pm. We just needed to turn in old phones. No one was inside but all the lights were on. Several customers came and tried to get in but were turned away to locked doors as well. This is very unsatisfactory customer service. Will not be returning to this store.

I went in yesterday to switch services and get an upgrade. I received great hospitality and help…read morefrom Reed at the front desk. He was a huge help and i would definitely recommend going to him!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Calling it quits after 20+ years. They recently closed the domain I was using, forced me to change…read moreall my contacts and laboriously notify everyone in my list manually. Now they're trying to push some "plus" upgrade for another $5.99 per month and making the current service basically unusable. I can look at my inbox ONCE, reply to ONE message if I'm lucky before the screen freezes and I have to log in again, which takes forever if it works at all. Changed browsers, same thing. Today I tried to respond to an email, pasted the "to" address in the Compose box, and the address disappeared when I hit Send. Then it helpfully alerted me that there was no recipient specified, but again deleted the address after I typed it in manually. I had to shut down the computer and go to my phone just to complete this one short piece of correspondence. You'd think they would be embarrassed enough by this dismal performance to at least provide some support. But there's no longer anyone you can talk to by phone, and the chat is only open during business hours. After reading the other reviews here, I've concluded there's no hope of improvement so I'm out.

It should be illegal what they do. When I called customer support they said they would send a guy…read moreover tomorrow. It took about a month for the guy to arrive. When he got there he said I needed a new router. So he took the router back to return and left. A few weeks later they sent me a bill. It charged me for having internet that I did not have. It also charged me for using customer support, buying the router, and returning it. So I called customer support and told her I did not have their internet even though I was fined for it. Then they suddenly hanged up on me and I was fined for complaining later. And all of these fines cost me over $600. NEVER GET THEIR INTERNET!